All Broker, Agent and Offshore Exchange Issues

[Rale]

Man, thanks for your input, but did you read my original post above? How do you say that "I knew what I was doing and I should suffer the consequences"? Please read my original post above, the only reason I placed that bets is because I saw an arbitrage opportunity between OrbitX and 1XBit. Arbitrage is not illegal. My bets on OrbitX ended up winning and those on 1XBit ended up losing, and in the end I only won EUR 137.72!!! I provided BetInAsia with screenshots of my arbitrage bets with the reference numbers and everything and I even offered them access to my 1XBit account to verify that I had losing bets there and to prove that I had no involvement in any "fund passing" nor "match fixing".

And I agree with you, that they should release the funds that were not involved in that match immediately, after 2 weeks of waiting, they said they are going to do that, but now it's been 6 days and I still did not hear anything from. I've been sending them emails almost every day now for updates but they are not cooperating and they are not replying.

I am a value bettor, arbitrager and trader, and I bet on 10-30 markets every day on tennis, football and basketball and I was making a living from this, now that they suspended my account I will no longer have access to this source of income and in addition they are still holding my EUR 13,650 which is a huge amount of money even for a rich person. This time it happened to me (and to several other persons, I found out that 2 other players had their balances of 20,000 and 40,000 frozen for the same match), but in the future this may happen to each and every one using OrbitX and Betfair.

If you knew info about that match I suggest that next time you use only local bookies and terminals and you will not have that problem for sure.
And to be honest Orbitx is garbage especially from AC, agents takes positions against players and result is that they can confisicate your money under funds passing situation.
And one more thing, as I know funds passing is made mostly when they still have open markets and match is over.
Why they do that ?
How is that hurting them if we know that they take commision from every winning bet ?
I know what I would do in your position but thats not for everyones eyes.

[Alfie White]

I am taking all of that with a huge grain of salt, because I have witnessed quite a few "innocent" people that claimed the same thing you are claiming.

It can be that someone trading Betfair knew what was happening but all the other traders, like yourself, got involved and got scooped in the process. If you have delivered the screenshots to BIA, then you have a case. Regardless, BF might simply ignore that one due to their own internal checks, but you can never know.

Again, if you are doing that on 10-30 markets every day, then it is obvious that this event is specifically targeted due to some suspicious betting activity (not necessarily from your end, but in general) and you got involved in the process. With that many people knowing about this event and trading (profitably), there is certainly more to it. In other words, why haven't you faced issues in the past xyz-month period?

Regardless, back to my original point - your funds (beside the funds trader on this event) should be paid out immediately and you should push for your case on that one. As for the event and funds involved there, I wouldn't get my hopes high given the previous situations that we've witnessed on this and other forums when it comes to funds passing / fixed matches.

Best way to pressure them is to leave negative reviews online on their platform, that will make them look into your case and resolve it. Obviously you should update your review afterwards if you wish to do so.

@Opti
I hope they will do as you say, for many reasons, but the things I know, they are very reluctant to disclose information on a whim.

[Arbol99]

Betfair will not answer any questions since the account you placed the bets with is not on your name and due to privacy policies, they can only communicate the matters with the account owner - OrbitX.

Fact is that match is fixed and/or traders completely ****** up the pricing which shown red lights all over the place. Another fact is that Milojevic is suspected to fix matches here and there so it is VERY curious situation that so many complaints happened exactly on his match. From my perspective, you knew what you were doing and you should suffer consequences for that (revoking you access from the winnings and stake on the event) until the investigation is over. From my experience, investigations can take QUITE A WHILE to conclude, so don't get hopes up that you will get paid on that event in any reasonable timeframe.

Now, BIA - they have had several "password stolen" and "someone else lost all your funds sorry" situations for me to be at ease for the remainder of the funds. The remainder of the funds on your account were not involved in the trading activity on this event and you should be entitled to receive all those funds whenever you want them since those are your "legitimate" funds. (I put legitimate in the quotes as I don't know your trading activity)

Again, since they have a nasty reputation of funds "disappearing" from OrbitX account, you need to press them on that and demand that they pay you out immediately - the funds that haven't been involved in trading on that event (Milojevic).

Man, thanks for your input, but did you read my original post above? How do you say that "I knew what I was doing and I should suffer the consequences"? Please read my original post above, the only reason I placed that bets is because I saw an arbitrage opportunity between OrbitX and 1XBit. Arbitrage is not illegal. My bets on OrbitX ended up winning and those on 1XBit ended up losing, and in the end I only won EUR 137.72!!! I provided BetInAsia with screenshots of my arbitrage bets with the reference numbers and everything and I even offered them access to my 1XBit account to verify that I had losing bets there and to prove that I had no involvement in any "fund passing" nor "match fixing".

And I agree with you, that they should release the funds that were not involved in that match immediately, after 2 weeks of waiting, they said they are going to do that, but now it's been 6 days and I still did not hear anything from. I've been sending them emails almost every day now for updates but they are not cooperating and they are not replying.

I am a value bettor, arbitrager and trader, and I bet on 10-30 markets every day on tennis, football and basketball and I was making a living from this, now that they suspended my account I will no longer have access to this source of income and in addition they are still holding my EUR 13,650 which is a huge amount of money even for a rich person. This time it happened to me (and to several other persons, I found out that 2 other players had their balances of 20,000 and 40,000 frozen for the same match), but in the future this may happen to each and every one using OrbitX and Betfair.

[Optional]

The thing is my account is with BetInAsia and OrbitX, not with Betfair, but anyways, if I don't get any answers soon I will contact Betfair. Thanks.

Betfair will not answer any questions since the account you placed the bets with is not on your name and due to privacy policies, they can only communicate the matters with the account owner - OrbitX.

At least half a dozen times when a thread like this has been posted, Betfair have spoken to the affected person directly.

Try it. if nothing else they can confirm if this is a match fixing or a funds passing matter. It makes a massive difference in how you should respond.

Just give them your sub account number.

[Arbol99]

not sure why "fund passing" is brought up there, but if it's a match fixing investigation, it apparently can take a while.

Here is an older thread about sth somewhat similar (not further updated, unfortunately), where the account was still frozen after 16 weeks

https://www.sportsbookreview.com/for...t-respond.html

In my opinion they have no clue what they are doing. First, they said it will be investigated for "fund passing" and they implied that they will take all my balance (my previous balance in addition to the money I won on that match). In their last email 6 days ago, they said
"We have to inform you that the amount of 4165.9 EUR is deducted from Orbit for an ongoing investigation for bets placed on the game Meerbusch Challenger 2022- Milojevic v Moraing (11/08/2022). We can not give you any specific time frame for when the investigation will be over, but this kind of process takes time. Once we have any info we will inform you properly. Those funds will be on a separate frozen balance account until further notice.

Also please take note that we are no longer in a position to offer you our services anymore, so your account will be permanently closed. The rest of your available balance will be eligible for withdrawal in the following period, so our related department is going to inform you properly when you can process the request."

From the above, I understand that it's not a "fund passing" issue anymore, and they are investigating for something else. Anyways, I still haven't received my "remaining balance", and it's been 6 days since I received that email. They have no clue what they are doing and they don't even know what they are investigating for and the problem is that they are punishing genuine players who have nothing to do with the whole thing, if there are suspecting any wrong doing, they should investigate the tennis players themselves and not the hundreds of innocent bettors. Milojevic is back to compete now and he played in US Open and Como Challenger yesterday.

[Alfie White]

Betfair will not answer any questions since the account you placed the bets with is not on your name and due to privacy policies, they can only communicate the matters with the account owner - OrbitX.

Fact is that match is fixed and/or traders completely ****** up the pricing which shown red lights all over the place. Another fact is that Milojevic is suspected to fix matches here and there so it is VERY curious situation that so many complaints happened exactly on his match. From my perspective, you knew what you were doing and you should suffer consequences for that (revoking you access from the winnings and stake on the event) until the investigation is over. From my experience, investigations can take QUITE A WHILE to conclude, so don't get hopes up that you will get paid on that event in any reasonable timeframe.

Now, BIA - they have had several "password stolen" and "someone else lost all your funds sorry" situations for me to be at ease for the remainder of the funds. The remainder of the funds on your account were not involved in the trading activity on this event and you should be entitled to receive all those funds whenever you want them since those are your "legitimate" funds. (I put legitimate in the quotes as I don't know your trading activity)

Again, since they have a nasty reputation of funds "disappearing" from OrbitX account, you need to press them on that and demand that they pay you out immediately - the funds that haven't been involved in trading on that event (Milojevic).

[Arbol99]

Have you asked Betfair directly about this?

The thing is my account is with BetInAsia and OrbitX, not with Betfair, but anyways, if I don't get any answers soon I will contact Betfair. Thanks.

[infotimbo]

not sure why "fund passing" is brought up there, but if it's a match fixing investigation, it apparently can take a while.

Here is an older thread about sth somewhat similar (not further updated, unfortunately), where the account was still frozen after 16 weeks

https://www.sportsbookreview.com/forum/sportsbooks-industry/3465964-betfair-bookmaker-frozen-my-money-not-respond.html

[Optional]

Have you asked Betfair directly about this?

[Arbol99]

I've seen many complaints about this event on most forums. It's a sad situation. Keep up to date with developments.

It's a very sad situation indeed. The situation is still ongoing and they are still confiscating my money for no justified reason. I will post more details later.

[thagame24]

Odsy has been great, the wording of this header really isn't fair to them. They do have strange processor issues but I'd like to point out that for me, it happened when i wanted to deposit as well...they asked to check back in in a few hours for a deposit address which i did, and they said the problem was resolved and gave me the address to proceed with my deposit. Reason I point this out is that it's probably not a stall tactic if it affects deposits as well. At least when they do have issues, they work to get the problem resolved quickly.

[littlekona]

been using them a bit more again. Last 3 withdrawals via USDT
1 Had a bit of delay submitted late night processor issues they said and it took 8 hours
the next two all fast done within 30 mins I sent request in AM

Happy with them they are great option.

[turk0011]

I've seen many complaints about this event on most forums. It's a sad situation. Keep up to date with developments.

[Arbol99]

BetInAsia closed my account and stole my EUR 13,650

Hi guys,

I hope you're having a great time. I just would like to ask for your advice regarding the situation I am in with BetInAsia as they have closed my account and took all of the money I had in it (EUR 13,650).

I joined BetInAsia on 30 July 2022 and I used the account mainly to find arb opportunities in addition to some random bets mainly on tennis and football. I am a semi-professional arber and every day I bet on tens or even hundreds of markets with different amounts depending on many factors. On 11/8/2022, there was a tennis match between Nikola Milojevic v. Mats Moraing and while the game was in-play I found an arb opportunity between Orbit and 1XBit. The odds on Nikola Milojevic were higher on 1XBit, so I backed him there and I layed him on Orbit. I placed the bets in-play and I moved on to follow another match without even knowing what happened in that match. Moraing won the match. All in all, my total losses on 1XBit were -164 mBT which equal EUR 3903.20 (the price of BTC/EUR at the time of placing the bets was around EUR 23800). On Orbit, I won EUR 4165.90 minus the commission -124.98 so EUR 4040.92 in total. My net profit on that match was ONLY EUR 137.72 (4040.920-3903.20).
Later that evening, I received an email from BetInAsia saying:
"We have to inform you that there is an ongoing investigation from Orbit's side on the following match: Meerbusch Challenger 2022- Milojevic v Moraing (11/08/2022).

Please take note that 73.38 EUR, was deducted from your balance due to this investigation on the mentioned match. Kindly note that your OrbitX account is active, and you can continue with your betting activities."

I asked them what these 73.38 EUR were for, but they did not answer. Then some time later I tried to place a bet and I got an error saying that my account is suspended even though just minutes ago they said in their email "Kindly note that your OrbitX account is active, and you can continue with your betting activities."!


I sent them another email to inquire and they said "This is a regular procedure, once we have more information for the final outcome, you will be informed properly.".

Please note at the time my balance was EUR 13,650.12.

I kept emailing them every couple of days to inquire and they kept asking me to be patient and that there's nothing they can do.

On 23/08/2022, I received an email from them saying "We want to inform you that Orbit Exchange and Betfair have detected illegal account activity.

Following confirmation from our partners, you have engaged in fund passing, strictly against the Terms and Conditions of Orbit Exchange and Betfair. Therefore your account will be permanently closed. No further deposit or withdrawals will be processed from your account, and they will be permanently closed."

and minutes later I noticed that my whole balance of EUR 13,650.12 was withdrawn from my account with a message saying "fund passing".

I honestly did not even know what "fund passing" is and I had to Google it, and the first result that came up was this "Fund passing is when you use a low liquidity market in an exchange, in order to move funds from one exchange account to another. To achieve that, a potential fund passer will intentionally ask for wrong odds to make sure (even though you can never be sure) that funds will go in his desired direction."

How were my bets on this market interpreted as "funds passing"??? The bets were made in-play and it definitely was not a low liquidity market (I don't remember the exact amount matched but it was definitely more than 100k EUR or even 200K EUR), and the odds I took were between between 1.48-3.05.

I emailed BetInAsia explaining that the reason for which I placed my bets on that market and that I found an arbitrage opportunity and I sent them screenshots from my 1XBit account to prove my point and I even offered them access to my 1XBit account to verify that the bets were actually made.

They answered by saying "Please take into consideration that 1XBit is another platform that is not supported by us and it is not our product, we are only forwarding the information that was given to us by the related department and also Orbit Exchange and Betfair. "

Of course I know that 1XBit is another platform! The people replying to my emails obviously have no idea what arbitrage even is!!! and I asked them multiple times to provide proof of what they are accusing me of but they did not provide anything. I even asked them for contact details of the relevant department or persons in charge and my requests were ignored as well.

Can anyone advice me on what can be done in this situation? Does anyone have the contact details of anyone who might help in the upper management of either BetInAsia or Orbit?

They just stole my whole balance (EUR 13,650) for no justified reason!

If there are any of BetInAsia staff here on this forum, please read the above and I ask you to reassess your investigation as you are falsely accusing me something I did not do.

Thank you.

[Moneygreen]

Haven't had any issues with odsy88 except for the approx hour deposit wait that's been mentioned. It's been a couple months since I withdrew, but never had any issues.

I got my ps3838 limits raised from 3000 to 5000 a little while back. Has anyone been able to get higher limits than that on ps3838?

I haven't notice in Ps3838 but I do notice that I had an increase of limit in Orbitx. They increase the exposure limit of my orbitx to 10,000

[EasyTiger]

Glad to hear that Bianca is back. She is awesome!

[weeminer]

Haven't had any issues with odsy88 except for the approx hour deposit wait that's been mentioned. It's been a couple months since I withdrew, but never had any issues.

I got my ps3838 limits raised from 3000 to 5000 a little while back. Has anyone been able to get higher limits than that on ps3838?

[bookie]

Congratulations Bianca on the birth of your child.

[70'sMan]

Just made a quick deposit an hour ago.
Bianca is the name of the support who assisted me.

Yes she actually texted me last night that she had just returned from maternity leave. She is very good to work with. I am sure that whatever issues they have with CS will improve dramatically with her back.

[Moneygreen]

Last payout with them was about 8 months ago. No issues then. However I do not believe Bianca works there anymore and she was my go to person in customer service.

Just made a quick deposit an hour ago.
Bianca is the name of the support who assisted me.

[jjgold]

I don’t see any major complain some of the office people seem to change but you jump on the chat to get info so decent

[littlekona]

You would think they could stagger their breaks so there is no service outage

its always right when the UK horses are starting up and EPL or other big soccer games are goin between 7:30 and 9 it seems.....What i do before sending deposit is chat them to make sure they are avalibale. I also been sending USDT which is nice option

[BrickJames]

You would think they could stagger their breaks so there is no service outage

[littlekona]

I used them heavy last year never an issue outside of a deposit delay once in a while. They go on break for an hour or so in the morning that was my biggest complaint. I use on occcasion still and did have a deposit delay on a saturday a few weeks back but other then that i have no complaints. The SMS on withdrwals is for your protection thats a postive

[70'sMan]

Last payout with them was about 8 months ago. No issues then. However I do not believe Bianca works there anymore and she was my go to person in customer service.

[Barrakuda]

No issues with two quick deposits, but I have not tried a payout yet.

[Moneygreen]

I was back using them a month ago as I was on vacation in betting for a long time (since pandemic) I deposit many times recently and withdraw coupled of times and seems nothing change since I used them ever since. Though you experienced like that, were they be able to add your deposit and withdrawals successfully? IF Yes, they still reliable for me. At least they never had any false payment after those waiting game..
.

[infotimbo]

I just checked, and there are "Shots on Target" markets available for the Premier League matches. The market rules for those clearly say that OPTA will be used - so I guess it's safe to say that the rules were the same for Nations League.

[dxp]

normally it shouldn't matter, as far as I can see, based on the rules:

■ Markets will be settled as set out in the Market Information and/or the Specific Sports Rules.
■ Where the Market Information or Specific Sports Rules do not specify how and on what basis a market will be settled, markets will be settled on the official result of the relevant governing body regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

Market information for past events aren't visable on the website anymore, but unless it specified that a site like ESPN or so will be used, it should be UEFA which counts.

Edit: but according to this, they use a service called "Opta" to settle "Shots on Target" bets. So if this is also what it said in the market information, it's their result which counts

https://support.betfair.com/app/answers/detail/a_id/6900/

and they seem to list 7 shots on target only

https://optaplayerstats.statsperform.../match-summary

good find. i learned a while ago that alot of books have their official random scorer they like to go to.. and they do not care what, or how many places, you present to them. once i saw the first 3 boxes with 7 shots total, i knew whatever scorer they were using had 7 as well.

[Optional]

Hi
on June 12th, 2022 I placed 3 bets for the football match France-Croatia all of them for TOTAL SHOTS ON TARGET will be 8 or MORE.
Above are all the bet IDs


Bet ID: 77366814 | Placed: 12-06 2022 21:04

Bet ID: 77367854 | Placed: 12-06 2022 21:17

Bet ID: 77367074 | Placed: 12-06 2022 21:07



Sadly I have noticed that ORBIT have considered all these three bets as lost. However in the official statistics of UEFA's webpage,as you can see in the attached link, the total shots on target were exactly 8.






https://www.uefa.com/uefanationsleag...ia/statistics/



PS: I am playing at Orbit via BetInAsia. I contacted with them and they just said that they cannot do anything to help me, since this is a decision of the bookies, which means that every single scam bookie can manipulate the official statistics of a game in his favour and against the player...

I would appreciate any kind of help. Thanks

I think most brokers like Betinasia warn that they will not argue bet settlements for you.

Just go to Betfair support and ask them to explain why the official UEFA site stats are not being honored and go from there.


What I would do is check the time of the Shot EUFA list and Opta do not. Then watch the video at that time and work out who is correct before deciding the next step.

if Opta have it wrong, then you will need to contact them to correct the data. No one else will do anything unless they do as these bets are settled based on the source data, not reality.

[infotimbo]

from a quick look, i see skysports and sofascore have the total chances at 4 & 3 for 7 total. espn also has it at 4 & 3. so based off that, it seems the stats you are looking at are incorrect.

normally it shouldn't matter, as far as I can see, based on the rules:

■ Markets will be settled as set out in the Market Information and/or the Specific Sports Rules.
■ Where the Market Information or Specific Sports Rules do not specify how and on what basis a market will be settled, markets will be settled on the official result of the relevant governing body regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

Market information for past events aren't visable on the website anymore, but unless it specified that a site like ESPN or so will be used, it should be UEFA which counts.

Edit: but according to this, they use a service called "Opta" to settle "Shots on Target" bets. So if this is also what it said in the market information, it's their result which counts

https://support.betfair.com/app/answers/detail/a_id/6900/

and they seem to list 7 shots on target only

https://optaplayerstats.statsperform.com/en_GB/soccer/uefa-nations-league-2022-2023/1nbpokgvv3q57wwkp64kuod1w/match/france-vs-croatia/eqbkkub1g384o1d52apqluot0/match-summary

[dxp]

from a quick look, i see skysports and sofascore have the total chances at 4 & 3 for 7 total. espn also has it at 4 & 3. so based off that, it seems the stats you are looking at are incorrect.

[yellowstorm21]

orbit stole my winnings

Hi
on June 12th, 2022 I placed 3 bets for the football match France-Croatia all of them for TOTAL SHOTS ON TARGET will be 8 or MORE.
Above are all the bet IDs


Bet ID: 77366814 | Placed: 12-06 2022 21:04

Bet ID: 77367854 | Placed: 12-06 2022 21:17

Bet ID: 77367074 | Placed: 12-06 2022 21:07



Sadly I have noticed that ORBIT have considered all these three bets as lost. However in the official statistics of UEFA's webpage,as you can see in the attached link, the total shots on target were exactly 8.






https://www.uefa.com/uefanationsleag...ia/statistics/



PS: I am playing at Orbit via BetInAsia. I contacted with them and they just said that they cannot do anything to help me, since this is a decision of the bookies, which means that every single scam bookie can manipulate the official statistics of a game in his favour and against the player...

I would appreciate any kind of help. Thanks

[WinDove]

You should be able if you use a different agent, and maybe a different email as well.
After agents/broker exist just for that reason.

[Optional]

I"ve never heard of East Bridge. Does anybody have any experience with them?

Also a question for Optional: if I was betting into Pinnacle via 2 different brokers, is that considered multi-accounting?

No, that's fine.