pinnacle source of wealth

[Brandley]

I haven't been able to withdraw my money for 8 months now

[Brandley]

Update : pinnacle let me withdraw, however my account will be closed after this (they did not explain why).

So you are able to withdraw without getting through the "Source of Fund" process am I right?

Their verification process is absurd, seems to me that they are just driving players away.

[Optional]

Update : pinnacle let me withdraw, however my account will be closed after this (they did not explain why).

Great news. Thank you for updating the thread.

[aliosman82]

Success !

Get yourself an account through an agent - plenty of good ones out there

[kismaros2623]

Update : pinnacle let me withdraw, however my account will be closed after this (they did not explain why).

[aliosman82]

I've gone through the procedure. Sent one document of each as Pinny requested and I was alright. Didn't have an issue with their upload tool. They stopped accepting documents by email long time ago.

IMO it will be difficult to prove source of wealth being gambling, but best of luck, can vouch that Pinny really try to help, so no point of confrontation.

[DontTailMe]

1 : OK, I will send them in PDF, if they need anything else.

2 : You're wrong. When I sent them the skrill statement in email (because I could not upload), they replied : "We do not accept documents that are sent via email. To better assist you, we have forwarded your concern to the relevant department." And check the screenshot what do I see if try to upload anything else now.

3 : I try to proove that as far as I can that my source is gambling. Now I made more photos about my winnings at the national lottery company and photos about bank statements that those money arrived. I made photo my earlier winning (offline) tickets. Also I told them, I can make dozens of screenshots about my recent winnings at online bookmakers. So please don't blame that I don't try to cooperate with them.

Haven't read the entire thread, so apologies if this has been discussed. Have you tried using a different computer and multiple browsers to upload the docs? As Optional said, it works for most everyone else, so there must be a compatibility issue or bug, if it isn't user error.

[Optional]

1 : OK, I will send them in PDF, if they need anything else.

2 : You're wrong. When I sent them the skrill statement in email (because I could not upload), they replied : "We do not accept documents that are sent via email. To better assist you, we have forwarded your concern to the relevant department." And check the screenshot what do I see if try to upload anything else now.

3 : I try to proove that as far as I can that my source is gambling. Now I made more photos about my winnings at the national lottery company and photos about bank statements that those money arrived. I made photo my earlier winning (offline) tickets. Also I told them, I can make dozens of screenshots about my recent winnings at online bookmakers. So please don't blame that I don't try to cooperate with them.

That all sounds good.

You are going to have trouble getting enough info to prove you are solely a professional gambler, but always sound like you want to keep trying.

I don't know exactly what the issue is with uploads, but just keep emailing and mentioning the upload interface wasn't working but if they want to clear it you will upload the document as well.


SBR can't really help with anything but advice in these situations. You have to navigate KYC yourself.

[kismaros2623]

1 : OK, I will send them in PDF, if they need anything else.

2 : You're wrong. When I sent them the skrill statement in email (because I could not upload), they replied : "We do not accept documents that are sent via email. To better assist you, we have forwarded your concern to the relevant department." And check the screenshot what do I see if try to upload anything else now.

3 : I try to proove that as far as I can that my source is gambling. Now I made more photos about my winnings at the national lottery company and photos about bank statements that those money arrived. I made photo my earlier winning (offline) tickets. Also I told them, I can make dozens of screenshots about my recent winnings at online bookmakers. So please don't blame that I don't try to cooperate with them.

[Optional]

If you keep arguing and asking questions and wanting to know "why" they want everything they ask for, you are going to get yourself declined eventually.


1) Just save the documents as PDF and send them that way as they ask. Easy to solve that problem.

2) No one else in the history of this forum and Pinnacle has had so much trouble uploading documents. They wont believe you are the only one. Stop complaining about it or even mentioning it. You will sound like you are grasping for any excuse to avoid complying to them. If you cant upload, then just email it and stop acting like it is stopping you from complying. You will get yourself declined if you act this way too much.

3) They won't take your word or screenshots of other bookmakers as proof of source or wealth. Forget that idea. No bookmaker will. If you are claiming your sole income is from sportsbetting, you will find it very very hard to prove to the standard required. You can try sending payment processor statements to hopefully show the source of money deposited to pinnacle cam from another book. You can try sending a copy of a spreadsheet showing your bet history at all books. You can try asking the other books you deal with to send you a statement of position with them to give Pinnacle. But the easiest way would be to give them info about some other source of income you might have.


It's a frustrating position to be put in but your best chance of being approved is to act and sound like you are willing to provide anything you can to help assure them you are not money laundering or using the proceeds of crime. They definitely do not want to hold your money. They want to approve you. They need your help to justify approval.

[kismaros2623]

This is getting really annoying now. In the morning I could upload the 3 months Skrill statement. 20 min later I checked, I could upload again. I uploaded again. Then later I saw they declined it. Meanwhile I sent another two emails to support, but they did not answer, instead, they sent this declaration form :

Additional information request


As part of global financial regulations, we are required to ensure that we know where the funds you use to wager with us have come from.
We would like to request that you submit documentary evidence of your source of wealth. The Source of wealth is how you got the funds, for example, savings from your paycheck, selling a property or an inheritance payment.
Please upload one of the following:
1) Income of Employment (basic and/or bonus)
- Original or certified copy of a pay slip or bonus payment
- Employer letter confirming salary
- Latest audited accounts and company bank statement (if self employed)

2) Sale of property
- Signed letter from solicitor
- Certified copy of contract of sale
- Signed letter from estate agent

3) Sales of shares or other investments
- Certified investment/savings certificates, contract notes
- Bank statement showing receipt of funds and investment company name
- Signed letter detailing funds from a regulated accountant

4) Inheritance
- Grant of probate (with a copy of the will), which must include the value of the estate
- Signed letter from solicitor

5) Divorce settlement
- Original or certified copy of court order
- Signed letter confirming settlement from solicitor/advocate

6) Company sale
- Signed letter from solicitor or regulated accountant
- Copy of contract of sale, plus bank statement showing proceeds
- Copies of media coverage (if applicable) as supporting evidence

7) Company profit
- Certified copy of latest audited company accounts

8) Gift
- Donor's source of wealth and letter of donor confirming the details of the gift

9) Lottery/Gambling win
- Evidence from the lottery company
- Cheque
- Winnings' receipt


I have printed out, filled and sent them the document in email (because I can't upload it), but I suppose they want to see evidence. But I already sent them enough evidence that my source is gambling. Of course I can search in my accounts further and make much more screenhots about winning bets, but yesterday they wrote this : " We cannot accept the screenshots that you have provided it must be in PDF" I don't get it, they don't accept the screenshots or they want it in PDF format? What is the point of this? (I always use PNG for screenshots).

So I don't know what are they wanting. So far I sent them screenshots about my big wins, skrill screenshots about withdrawing cash by skrill card, photo about paysafecard receipts (when I had to deposit), I sent my three months statement from skrill, I sent document about my winning at the national lottery company, i sent photos about my bank account with money in it. Is this not enough?????

[Optional]

Update to my case, today I received an email, they said now they want to see the last three months statement about my Skrill in PDF format, I have to upload. But I can't upload because there I can see they are still verifying the material what I uploaded 48 hours ago, it's not possible to upload anything else now. I sent them in email, attached the PDF, also I asked how should I upload if it's not possible at this moment? They did not reply yet. I clearly remember that there were times when they replied in some minutes, now they response hours later.

By the way : do you think have the bookies right to withhold the money in this case? Today I almost gambled my balance, but finally I saved it. Now I very try to not bet until the case finishes. What would happen if somebody example is a drug dealer and plays with that money, and he confess to the bookie that he uses "dirty" money, would the bookie confiscate the money?

They would be supposed to report it.

As that is one of the things that Anti Money Laundering rules are in place to stop.

[jjgold]

Pinnacle does over 1 million transactions a day

Top 3 busiest book on entire planet and tightest margins with betfair overall world wide markets all sports

massive usa credit business via agents and brokers

[Stallion]

Pinnacle is not what it use to be. I tried to re open my account and deposit but Pinnacle said no and kept my account closed. Get your money out and stay away!!!

[kismaros2623]

Update to my case, today I received an email, they said now they want to see the last three months statement about my Skrill in PDF format, I have to upload. But I can't upload because there I can see they are still verifying the material what I uploaded 48 hours ago, it's not possible to upload anything else now. I sent them in email, attached the PDF, also I asked how should I upload if it's not possible at this moment? They did not reply yet. I clearly remember that there were times when they replied in some minutes, now they response hours later.

By the way : do you think have the bookies right to withhold the money in this case? Today I almost gambled my balance, but finally I saved it. Now I very try to not bet until the case finishes. What would happen if somebody example is a drug dealer and plays with that money, and he confess to the bookie that he uses "dirty" money, would the bookie confiscate the money?

[lonnie55]

Asking as a restricted player, what is the difference between Pinnacle.bet and Pinnacle.com?

I see that Pinnacle.bet is licensed with the Malta based Mafia Gaming Authority and Pinnacle.com with Curacao based Antillephone NV.

Both sites list the exact same countries in the registration mask.

So what's the difference?

Got it. Didn't know they even hold a license in Sweden:

[SBE]

Even Ecopayz asked me for SoW. I only did one deposit there (less than $50 in bitcoin) and only used the account to make transactions (less than 10K total, if I'm not wrong) with sportsbooks. Makes no sense at all.

I guess if I only use a bank account to deposit in a sportsbook, they will never ask for SoW, right?

Earlier this year I was asked by my bank to provide with a proof of origin of my funds after I made a bank wire

withdrawal. It was a withdrawal from my local bookmaker (they are having both street shops and online betting, too)

to same country local bank, so they (if they want) must clearly see it was a betting (well known) company.

Anyway, I had to send them few copies of winning bets, to satisfy them.

[bruloc]

Even Ecopayz asked me for SoW. I only did one deposit there (less than $50 in bitcoin) and only used the account to make transactions (less than 10K total, if I'm not wrong) with sportsbooks. Makes no sense at all.

I guess if I only use a bank account to deposit in a sportsbook, they will never ask for SoW, right?

[lonnie55]

Asking as a restricted player, what is the difference between Pinnacle.bet and Pinnacle.com?

I see that Pinnacle.bet is licensed with the Malta based Mafia Gaming Authority and Pinnacle.com with Curacao based Antillephone NV.

Both sites list the exact same countries in the registration mask.

So what's the difference?

[Optional]

Pinnacle version outside EU doesn’t shows their Malta Gaming license so i didn’t know.
But MGA license and Curacao licenses are
getting less and less valuable.Almost all EU countries are issuing their own gambling licenses..Same thing Is happening in South America countries and Africa.US and Canada as well.Again SOW is just an weapon in the hands of online bookmakers to delay payments and even not pay at all.They do not require any SOW if you deposit any big amount and lose it but just in cases if you are in profit and ask for an withdrawal.This is unfair practise for my opinion.And why do these online bookmakers chose to set up offices and servers and operate mostly from Isle of Man,Giblartar,Malta,Costa Rica Curacao etc? To avoid taxes of course.But me as i player i dont care about this.If they pay more taxes they will lower their odds.They want to keep steady profits and they will cut odds to make for the money that they pay taxes.

Maybe some use it that way, but it's imposed on books to do SoF and SoW checks by licensors. And applies to all finance related businesses.

Not just a made up thing by bookmakers to annoy/delay you.

[agon]

Depends on where you live. If it is Europe - then their Malta' license applies.

Copied from their website:

Pinnacle is licensed in Malta under the Gaming Service Licence {MGA/B2C/290/2015}

Pinnacle version outside EU doesn’t shows their Malta Gaming license so i didn’t know.
But MGA license and Curacao licenses are
getting less and less valuable.Almost all EU countries are issuing their own gambling licenses..Same thing Is happening in South America countries and Africa.US and Canada as well.Again SOW is just an weapon in the hands of online bookmakers to delay payments and even not pay at all.They do not require any SOW if you deposit any big amount and lose it but just in cases if you are in profit and ask for an withdrawal.This is unfair practise for my opinion.And why do these online bookmakers chose to set up offices and servers and operate mostly from Isle of Man,Giblartar,Malta,Costa Rica Curacao etc? To avoid taxes of course.But me as i player i dont care about this.If they pay more taxes they will lower their odds.They want to keep steady profits and they will cut odds to make for the money that they pay taxes.

[SBE]

Pinnacle has a Curacao license.

Depends on where you live. If it is Europe - then their Malta' license applies.

Copied from their website:

Pinnacle is licensed in Malta under the Gaming Service Licence {MGA/B2C/290/2015}

[jjgold]

[xKMACKx]

I have this exact same issue today, and i'm in profit for a quite large amount during the year. I also have a full time job, which I have submitted a salary slip from as well as 3 months bank statement.


Rejected because the bank statement is not colored and doesnt show adress, name, and its not in PDF-format.


I think what triggered it for me was betting a bit more frequent and bigger during euros 2020 . My account is frozen so I am betting with other bookies now.

No kidding. What do you think they're looking for?

[agon]

Pinnacle has a Curacao license.Their license operator does not require them to ask for source of income from their users.There are also some Other sites that ask for proof of income in case you win.This are just unfair stalling techniques that some bookmakers impose.What they have in common is that they do not ask for proof of income in case you lose a significant amount.

[Foxx]

The whole retroactive enforcement is bull shit. If they want to change a policy, so be it, but announce the change and only monitor compliance moving forward. Insisting on ancient records from a decade or more ago to comply with rules that didn't exist at time is unfair to the player.

[kismaros2623]

I have the same issue now, my pinnacle account is restricted now, can't withdraw, my balance is 4200 EUR. I live from gambling since 15 years, neved had any other income. I sent them some screenshot about my big winnings, some older bank statements with money in it, photo about paysafecard receipts, skrill screenshots about cash withdraws by skrill card and now waiting for their reply, they wrote I have to wait 72-96 hours. I'm nervous because I'm not sure they will accept this, but how can I proove it further? And if they will not accept it, what will happen to my balance, will they keep it?

[WinDove]

Has anyone here experienced a request for Source of Wealth when using "Pinnacle" through an agent like AsianConnect, Sportmarket, Bet-IBC, BetInAsia etc?

bet-ibc hasks for KYC on first withdrawal sometimes, but now they offer PS3838, not Pinnacle.
For the original Pinnacle you need to go all the way over to acc-ex and fork over a small fortune.
No KYC there tho.

[jazzmonkey]

I confirmed with AC that they won't ever ask for SoW a few months ago. Times change though so who knows

[Gaze73]

Rejected because the bank statement is not colored and doesnt show adress, name, and its not in PDF-format.

Wow, shocker. Turns out you need to show your name and adress to prove your identity.

Anyway, this SoW thing was created to protect UK gamblers from spending more than they can afford but it looks to have spiralled out of control. 10, 20 or 30 years ago they apparently didn't care if people had spent their entire salaries on gambling.

[LongBall52]

Here's a funny one. The book wanted photo ID and a picture of an electric bill less than 60 days old. I finally after much trouble with a smartphone got a picture of me holding the electric bill and another of my driver's lisc. WRONG!!!!!! It must be me holding the driver's lisc and a picture of the electric bill. LOLOLOLOLOL The driver's lisc. aready has my picture etc etc etc. Had to start over and finally got what they wanted. Absurd the way they did it!

[Ewan101]

Has anyone here experienced a request for Source of Wealth when using "Pinnacle" through an agent like AsianConnect, Sportmarket, Bet-IBC, BetInAsia etc?

[jjgold]

Pinnacle is nothing what it use to be

Customer base at an all time low therefore wider margins

[Jaug]

I have this exact same issue today, and i'm in profit for a quite large amount during the year. I also have a full time job, which I have submitted a salary slip from as well as 3 months bank statement.


Rejected because the bank statement is not colored and doesnt show adress, name, and its not in PDF-format.


I think what triggered it for me was betting a bit more frequent and bigger during euros 2020 . My account is frozen so I am betting with other bookies now.

[Brooklyn Dick]

Just another excuse to slow pay.........................Pinnacle is a shell of the past.