All BetDSI Problems

[tradeout]

one to avoid

[Optional]

I'm currently dealing with a frustrating situation with BETDSI. I'm a fairly new customer, I signed up back in May of this year with a sports welcome offer. Unfortunately, I didn't have much luck, and I quickly lost the bonus funds with the deposit. They continuously offered what seemed to be generous offers, so I kept playing with them testing my luck depositing with multiple offers, I've never had any luck and always lost the bonus funds with each deposit. At one point I had made 5 deposits with their respective offers and rollovers to meet which is when I first noticed I had to meet these rollovers regardless of my completely losing my bonus funds. Fair enough I had to meet these rollovers to withdraw my main account funds which I managed to get at its highest to 24k. Just before completing the first rollover, I was hit with a bet limit of $250 per bet slip. When I asked support for an explanation, they stated that their site was only for recreational gamblers. This was frustrating, considering how much I had already lost with them. Despite these new limits, I managed to clear the first rollover of $57,800. However, I still had four other rollovers to meet, totaling about $80,000. After clearing just one of the five deposit rollovers, I found that I was suddenly unable to place any more bets. When I contacted support, they were frustratingly unhelpful. After trying to get information from them multiple times, I started taking screenshots of the conversations. They basically told me they knew nothing and gave me an email to contact. They also claimed that this email had initially reached out to me, which I can confidently say is a lie. So, this was my situation: no email, no helpful information from chat support, and the only way I found out I was unable to bet was when I tried to place a bet and received a message saying my account did not have permission to place wagers. After many repetitive emails to their fraud department, I finally got a response stating that my account had been closed due to "multiple related accounts and associated irregularities," and they went ahead and removed my winnings from my account. I now have lost complete access to my account. This is complete nonsense. I only have, and ever had, one account with them, and I deeply regret making multiple deposits without confirming they payout first. The bonus offers seemed too tempting at the time. Is there anything I can do to get the full amount back? Please help. I've attached screenshots of the emails, chat logs and rollovers requirements. https://imgur.com/a/Husraqn

The tricky bonus terms catch out a lot of people. If you got caught out there, these people are very unlikely to change their ruling or show any good will.

Multiple related accounts, who knows with them. Could be as innocent as having purchased crypto at the same place as someone else. They will normally have some tenuous excuse to accuse you of that once they get sick of arguing with you.

Try to choose books who are at least regulated somewhere if you cannot access licensed US books in your state.


Here is another recent complaint about a similar issue: https://www.sportsbookreview.com/for....php?t=3742037

[Optional]

I'm dealing with a very similar situation with them right now as well. Is there anything we can do?

Warn others on other forums and social media.

I haven't spoken to them in over 3 years now, but if nothing has changed they see you as the enemy who is always trying to cheat them, so it's just fine for them to take any advantage of you where they can.

It worked for them whilst there was no alternative for USA players, and it seems they don't know how to make a profit any other way as these type of stories continue still.

[Thefix13]

You likely have 500k of rollover to go with limited bets so I don't anticipate this ending well even if you can prove the rest to be legit. Picked the wrong site to either take a big bonus and/or stack bonuses without going bust. Plenty of horror stories about their fine print bonus structure.

[lunathehusky]

BETDSI refusing to pay $20,400

I'm currently dealing with a frustrating situation with BETDSI. I'm a fairly new customer, I signed up back in May of this year with a sports welcome offer. Unfortunately, I didn't have much luck, and I quickly lost the bonus funds with the deposit. They continuously offered what seemed to be generous offers, so I kept playing with them testing my luck depositing with multiple offers, I've never had any luck and always lost the bonus funds with each deposit. At one point I had made 5 deposits with their respective offers and rollovers to meet which is when I first noticed I had to meet these rollovers regardless of my completely losing my bonus funds. Fair enough I had to meet these rollovers to withdraw my main account funds which I managed to get at its highest to 24k. Just before completing the first rollover, I was hit with a bet limit of $250 per bet slip. When I asked support for an explanation, they stated that their site was only for recreational gamblers. This was frustrating, considering how much I had already lost with them. Despite these new limits, I managed to clear the first rollover of $57,800. However, I still had four other rollovers to meet, totaling about $80,000. After clearing just one of the five deposit rollovers, I found that I was suddenly unable to place any more bets. When I contacted support, they were frustratingly unhelpful. After trying to get information from them multiple times, I started taking screenshots of the conversations. They basically told me they knew nothing and gave me an email to contact. They also claimed that this email had initially reached out to me, which I can confidently say is a lie. So, this was my situation: no email, no helpful information from chat support, and the only way I found out I was unable to bet was when I tried to place a bet and received a message saying my account did not have permission to place wagers. After many repetitive emails to their fraud department, I finally got a response stating that my account had been closed due to "multiple related accounts and associated irregularities," and they went ahead and removed my winnings from my account. I now have lost complete access to my account. This is complete nonsense. I only have, and ever had, one account with them, and I deeply regret making multiple deposits without confirming they payout first. The bonus offers seemed too tempting at the time. Is there anything I can do to get the full amount back? Please help. I've attached screenshots of the emails, chat logs and rollovers requirements. https://imgur.com/a/Husraqn

[lunathehusky]

I'm dealing with a very similar situation with them right now as well. Is there anything we can do?

[5918mike]

That sucks you got burned like that. It's still one of my bonus books, my last cashout was $1500 in June.

[infotimbo]

For context, I never heard of these guys till a month ago and obviously had never signed up until now. This email belongs to me and only me and has never been associated with BetDSI before.

just in case this may go back 10+ years, they used to be called "Diamond" back in the days. Accounts are still the same.

[captrobey]

I really do not play there as much they used to be one of my favorites with good bonuses then they went out on their own years ago and bonuses changed where people got screwed. If i do play it is a small amount in casino then switch to sports and had a couple $2000 cashouts that i did get paid by from them. But they are at the bottom of my list most days.

[Mugsy777]

they have been crooks since 2016

[DonnieBrasco23]

I stopped playing there in 2016 once Bookmaker removed their bankroll from them, never looked back and from a common sense stand point the negative things you hear about them is no real surprise.

[CanuckG]

betDSI is a deposit only book nowadays. They rarely pay out.

[Optional]

Must have been a very long time ago if you read anything suggesting BetDSI could be trusted on SBR. They had a beef with the previous owners and had a bad rating many years ago.

Sorry to hear about your problem there though.

[Srl1990]

BetDSI Scam - $7000

I recently created a BetDSI Account after reading about them on Reddit and SBR, where users claimed they had good bonuses and offered quick payouts. I deposited $1000 and got a deposit match for my bonus. Everything seemed ok so far. I went on a good run and rode this bonus up to over $8k. I still had some rollover to meet, but I did my research and found that BetDSI only allows you to convert a maximum of $10k Bonus to Cash; any remaining Bonus is Forfeited. This is allegedly in their T&Cs, which was not mentioned at all when first inquiring about the Bonus. Nonetheless, with this in mind, I was a bit worried about overshooting the $10k mark.I completed the rollover finally after about a month and was left with $7k in my cash balance. I now attempted to make my first withdrawal. About a week in, I had heard nothing from their support team despite submitting the request with my payout information. I contacted their live support who said I'd hear by email from their team.About 1 day later the Fraud Department reaches out, claiming there was "information not matching in the account". They proceed to name-drop some random names and ask me about it. I obviously tell them I have no idea what those names are, and am happy to verify the name I registered with, which was also visible in my account settings.They ask for a phone bill and some ID documents, everything which I provide and which matches the name on file for my account. Yet they persist saying that there's another name registered under my account. For context, I never heard of these guys till a month ago and obviously had never signed up until now. This email belongs to me and only me and has never been associated with BetDSI before. Finally, after a lot of prodding and contacting their customer live chat and demanding an answer over email I receive an email about 10 days later saying my account has been closed for "multiple accounts" and my winnings removed. Can't say I didn't expect this to happen the moment I received the first email from their "fraud department", but for someone with a seemingly good reputation, this was a laughably poor attempt to scam someone. I can only imagine what their situation looks like if they're going to these lengths to avoid sending $7k.
(Proof of the email thread and winnings in my account can be found here: https://imgur.com/a/sn2nVjD)

[KS1986]

I got a payout from them a couple of weeks ago, no issues. Received in under 24 hrs

[5918mike]

I've had good experience with them for the last 5 years, playing steady and taking bonuses. My last payout was $2500, no issues.

[TK]

BetDSI is horrible. They are desperate and likely do not have funds to pay. They slowed paid me forever and then tried to create fake KYC requirements and delays and finally they made up fake fees. They had one W/D option BTC, then they asked for my wallet about 10x and made up excuse after excuse, finally severely short paying me. Do not play here. They are hoping for deposits during the superbowl to make them whole, but I would not take the risk. They show the clear red flags of low liquidity and new out of business.

[garyking]

Gave me a $500 bonus about 8 years ago then took it away after I lost the $500 i deposited, claiming I was up lifetime. Maybe I was up, but had bet about 500 grand in two years. Seems to me only a fool gives up that kind of action. Never played there again although they are still emailing me bonus offers. What do they expect, me to deposit again so they can take the bonus away again? But they did send me a nice XMAS gift basket from some deli in NYC a few years ago.

[The_Mr-B_]

Any updates since last post?

[stevex]

They are not very fair minded is the biggest issue. If they decide to limit you or punish you it very often seems unreasonable how far they go.

Other traps to watch out for are a max win total from a bonus for people who joined after a certain date a few years back, and once you have completed the bonus rollover and transfer funds to your cash account you must do another 1x rollover of that amount before being able to withdraw.

Thank you!

[Optional]

They are not very fair minded is the biggest issue. If they decide to limit you or punish you it very often seems unreasonable how far they go.

Other traps to watch out for are a max win total from a bonus for people who joined after a certain date a few years back, and once you have completed the bonus rollover and transfer funds to your cash account you must do another 1x rollover of that amount before being able to withdraw.

[stevex]

Bringing this back from the dead since I’m going to reload there for a bonus. Wasn’t there some issue for folks who deposited, say $500 and got a 100% bonus where they limited your bet amounts or something?

[turbobets]

They said it should be back up in a few days.

[tennelson55]

If I remember they consolidated a while back - or maybe I’m thinking of another book? I thought I saw it was combined a couple months ago. Sucks bc now you can’t odds shop in one book ��

[turbobets]

BetDSI no more retro book?

I just have something called superbook now. Anybody else?

[captrobey]

Sh!t Book ever since they left the Cris/Bookmaker family. Deleted my winnings after the fact saying I shouldn't have been offered a bonus. This was done after I completed the rollover on it. No longer an honorable outlet, so do NOT deposit there!

I agree . But i have to give them credit for the one thing they do right . And as far as i can tell they pay if you cashout. But the bonuses are a major killer to me there and i rely on bonuses to get a head start when i go All In . Grant it they say it right on the site how they will screw you but you have to go looking for it on the site. I will never forget when i deposited $150 and got like a 100% FP . I used it on a parlay and won a decent hit. Then i played a bit more and got to like over $4000 + . I figure by now i should have rollover on a $150 deposit. I go to cash out and when i could not went on live chat. They said i had a $17000 rollover. Something insane like that . On a $150 deposit. Luckily i had saved the bonus and sbr intervened to help me . Then they let that go but surprise surprise after they moved it into my cash balance i had to roll it over again 1xs. I ended up cashing out $2000 . But they did pay.

After that i barely play there maybe once in a blue moon without a bonus for a small amount and thats it

[HedgeHog]

Sh!t Book ever since they left the Cris/Bookmaker family. Deleted my winnings after the fact saying I shouldn't have been offered a bonus. This was done after I completed the rollover on it. No longer an honorable outlet, so do NOT deposit there!

[Optional]

they operate in bad faith

Those 5 words are about all of a review that is needed.

It's that way when any valid dispute comes up. Not just with their bonus shenanigans.

[acltear]

BetDSI offers a couple of different books on their site, which I think is a plus. My understanding is that these books have different odds providers, so it is essentially like having three books in one. Limits are pretty good, especially on the Superbook. They pay out in a timely fashion.

Now the bad. Their bonuses are very predatory and the wording behind them is somewhat unclear. First, if you have a bonus >$1,000, only the first $100 of every bet goes towards a rollover. They don't even have the technology to track this automatically as you have to ask for manual updates to your rollover. To their credit, this rule is stated clearly in the terms and conditions.

Second, your bonus funds are in a separate account from your cash funds and they are treated as two separate balances. When I started with them, my cash account went bust so I bet exclusively with my bonus account, thinking they were essentially the same thing since they both counted towards the rollover. When your rollover is met, your bonus account converts to the cash account, but only the first $10,000 of bonus funds is converted. The rest disappears. I saw one example on this forum where someone had $28,000 in the bonus account and $18,000 was essentially taken from them when only the first $10K was converted.

If this rule was stated clearly in the terms and conditions, that would be fine, but its not. The language reads:

"Any new member active from August 1st 2012 to current date will have a maximum bonus cash out of $10,000 per 30 calendar days. Any additional bonus conversion within the same calendar 30 days, where as the member has already received the $10,000 maximum cash out. The maximum bonus cash out is $5000."

Not only is there an incomplete sentence, but I think it is unreasonable to expect a customer to understand that any balance above $10,000 is forfeited. Upon reading this the first time, I thought it just meant that any remaining amount would have to sit in the bonus account for an additional 30 days before also being converted. I am of the opinion that this is a deliberate and targeted means of screwing customers out of their winnings through the use of deceptive wording.

So overall, they do a lot of things right as a sportsbook, but they operate in bad faith in several extreme scenarios. From what I have heard, they also do not respond to arbitration requests. In case people from BetDSI happen to be lurking, always willing to discuss these issues and work towards a solution.

[captrobey]

Hi All,

Im a freelance writer doing an article/review of Betdsi. I realize they are one of the smaller books and have perused several posts/experiences already in this forum. But if anyone has any experiences they want to share both positive and negative please dm and I will follow up with questions.

I opened a new account with them and am doing my due diligence but could use some other sources.

thx for considering

They went from one of my top 3 books to deposit to not even on my list to deposit anymore. Ever since they went on their own and changed their bonus structure i have not bothered with them . They will pay but i do not bother because a ton of other books pay that give me normal bonuses without having to worry .

[Thefix13]

They pay just don't EVER take a bonus over $1,000

[fchtrading]

Hi All,

Im a freelance writer doing an article/review of Betdsi. I realize they are one of the smaller books and have perused several posts/experiences already in this forum. But if anyone has any experiences they want to share both positive and negative please dm and I will follow up with questions.

I opened a new account with them and am doing my due diligence but could use some other sources.

thx for considering

[Headsterx]

As a person who does a lot of ghosting, take it as a warning and forget about them. 😂

[Thefix13]

Yo—I got an email from a dude there asking cc pictures. Which I sent as part of KYC. Now, nothing. Emailed him the past 4 days and haven’t heard. There’s no fraud on my account as I just opened. They let me deposit (or course). Lost the bet (of course). Want to deposit again with CC I sent them and no reply. Not seeing LiveChat on all 3 browsers I tried and phone number goes right to “don’t call us” message. Any ideas how I get ahold of them? Tried customer support email too. Am I being ghosted? Usually it’s a woman that ghosts me so I’m a bit perplexed…

It's a new world, guys ghost too

[fchtrading]

Betdsi contact info?

Yo—I got an email from a dude there asking cc pictures. Which I sent as part of KYC. Now, nothing. Emailed him the past 4 days and haven’t heard. There’s no fraud on my account as I just opened. They let me deposit (or course). Lost the bet (of course). Want to deposit again with CC I sent them and no reply. Not seeing LiveChat on all 3 browsers I tried and phone number goes right to “don’t call us” message. Any ideas how I get ahold of them? Tried customer support email too. Am I being ghosted? Usually it’s a woman that ghosts me so I’m a bit perplexed…