Edit by SBR Staff: Hi guys,
BookMaker appreciates the feedback on the bitcoin experience.
They've shared with us the following
The player's full inquiry is available below.
________________________________________ ________
First off let me say I understand on bitcoin payouts the amount you get is not always exact to the amount you request due to many reasons including differences in spot prices, etc. But I'd say on my last 10 bitcoin payouts I have consistently received about 1% less on every payout. If I request 20k, I get around 19.8. If I request 10k, I get around 9.9. This morning I received my payout in 1.5 hours after requesting it which was very impressive, but requested 10k and received $9935 (value at time of transaction) If this was a 1 time thing it's no big deal but whenever I get a bookmaker payout, they seem to send a rate that is not available at any current bitcoin exchange. I use tradeblock to verify current prices across all major markets.
I have done many bitcoin payouts across many sites and most sites its a couple bucks off here and there. (5k gets $4980, $5005, etc) but for whatever reason, bookmaker has been consistently lower every single time. And for the record I go by the "value at time of transaction" on blockchain, not the amount I see when I happen to check the transaction.
Has anyone else had a similar experience with bookmaker on bitcoin payouts? These may seem like small prices to pay but they add up and is a little frustrating when other sites don't seem to have these discrepancies.
BookMaker appreciates the feedback on the bitcoin experience.
They've shared with us the following
BookMaker uses 3rd party processors for accepting and sending out bitcoin. It is possible the posters in this thread are seeing different prices online for numerous reasons including:
We use a payment processor to transfer to and from our customers and they charge a small (less than 1%) spread into the price to cover their costs. That being said, Bookmaker want to get our customers the best possible value and we are constantly seeking the best bitcoin processors that are reliable, fast and have reasonable fees.
I appreciate SBR and your members for bringing it up! We will work hard to improve our bitcoin experience at BookMaker continuously!
- There is no "one price" of bitcoin: If ours appears higher than others , that slightly benefits you when you deposit (meaning when you send us $1000, you get more credit in your account per bitcoin), and slightly disadvantages you when you withdraw (meaning when we send you $1000, you get less bitcoin), but overall this should be a wash.
- Time: BookMaker gets the most recent bitcoin price the moment we send out bitcoin. By the time you see this hit your wallet, there could be a change in price, even if that time is only 1 minute.
- Spreads: When you see a website display a bitcoin price, 99 times out of 100, they are displaying what's called the "last price," or the last price that someone paid. Due to the affect spreads and market depths have on pricing, the next person who wants to buy bitcoin will likely get a higher price than the last price, or the next seller will get a lower price (this is how the market sets the price).
We use a payment processor to transfer to and from our customers and they charge a small (less than 1%) spread into the price to cover their costs. That being said, Bookmaker want to get our customers the best possible value and we are constantly seeking the best bitcoin processors that are reliable, fast and have reasonable fees.
I appreciate SBR and your members for bringing it up! We will work hard to improve our bitcoin experience at BookMaker continuously!
The player's full inquiry is available below.
________________________________________ ________
First off let me say I understand on bitcoin payouts the amount you get is not always exact to the amount you request due to many reasons including differences in spot prices, etc. But I'd say on my last 10 bitcoin payouts I have consistently received about 1% less on every payout. If I request 20k, I get around 19.8. If I request 10k, I get around 9.9. This morning I received my payout in 1.5 hours after requesting it which was very impressive, but requested 10k and received $9935 (value at time of transaction) If this was a 1 time thing it's no big deal but whenever I get a bookmaker payout, they seem to send a rate that is not available at any current bitcoin exchange. I use tradeblock to verify current prices across all major markets.
I have done many bitcoin payouts across many sites and most sites its a couple bucks off here and there. (5k gets $4980, $5005, etc) but for whatever reason, bookmaker has been consistently lower every single time. And for the record I go by the "value at time of transaction" on blockchain, not the amount I see when I happen to check the transaction.
Has anyone else had a similar experience with bookmaker on bitcoin payouts? These may seem like small prices to pay but they add up and is a little frustrating when other sites don't seem to have these discrepancies.
