formal complaint against sportsbook.com filed with SBR today

[BouncedCheck]

I am starting this thread so we have a full record of my entire experience with sportsbook.com. Any and all updates will be posted here.

This is the exact complaint I just submitted to SBR a few minutes ago:

I deposited a total of $14XX US in late January and made several bets on football, culminating with the super bowl on February 1. After the NFL season ended, my total balance was $19XX and I requested a check for the full amount (all rollover requirements had been met) that was issued by XXXXXXXX XXXXXXX XXXX (drawn on a HSBC business account in New York) on February 12. I deposited the check into my personal HSBC checking account on February 17. Prior to depositing it, I asked the teller to confirm availability of funds, since both accounts were with HSBC in New York state. The teller confirmed the funds on February 17 and told me the check should clear by Thursday, February 19, since it was an intra-bank, intra-state check.

By the following Monday, February 23, I received written notification from my bank that the check had bounced. I scanned all the documents sent by my bank, including both sides of the returned check, and submitted the documents to sportsbook.com via e-mail on February 23. I was told by sportsbook.com that it would take "7-10 business days" for them to confirm the details with the check processor and that I should not attempt to contact the processor directly (there was a contact number for the processor on the check) and deal only with sportsbook.com. I have saved all chat logs since February 23 and sportsbook.com has never denied receipt of the documents I sent on February 23 showing that the check was never paid.

I disagree with their policy requiring the customer wait 7-10 business days, but now that 10 business days have passed with no resolution to the problem, I am submitting this complaint to SBR. I will start a new thread on the SBR forum that will show all chat logs in their entirety.

[BouncedCheck]

General Info
Chat start time Feb 23, 2009 5:34:33 PM EST Chat end time Feb 23, 2009 5:46:29 PM EST Duration (actual chatting time) 00:11:56 Operator Dylan Edwards
Chat Transcript
info: Please wait for a site operator to respond. You are currently customer 1 in queue. Thank you for your patience.
info: Hello, my name is Dylan Edwards. How may I help you today?
info: Your chat transcript will be sent to xxxxxxxxx@yahoo.com at the end of your chat.
You: hello
You: i deposited a withdrawal check on February 17
You: on February 19 it bounced, and I just received the notification in the mail from my bank
Dylan Edwards: Please bear with me while I look up your account details.....
You: should i contact the processor directly to collect the funds or am i supposed to deal only with you?
Dylan Edwards: Was the check stamped by your bank?
You: it's a copy.... it has a stamp that is difficult to read..... basically it says the copy is being provided because the original check "has been lost or unavailable for return"
You: is that what you mean?
You: coincidentally, my bank account is at the same bank on which the check is drawn
You: if that matters
Dylan Edwards: Okay. I will inform our withdrawals department of this problem
Dylan Edwards: and get the to contact the processor to resolve it
Dylan Edwards: and get your funds to you.
Dylan Edwards: I'm really sorry for any inconvenience caused by this issue
You: yeah yeah.... i'm asking you.....
Dylan Edwards: and we will get it resolved asap
You: should i attempt to contact the processor directly?
You: and should i fax the check to you?
You: what am i supposed to do next?
Dylan Edwards: If you could fax the copy that would be helpful. There is no need for you to contact the processor, we will get this resolved and get the funds to you. Once this issue is resolved we will review your account for compensation in light of the inconvenience caused.. Our withdrawals team will contact you back within the next 24-48 hours with an update
You: they will contact me via e-mail?
Dylan Edwards: yes
You: ok
You: is this the correct fax number?
You: 800-201-4919
Dylan Edwards: Yes: From within the USA: 1-800-201-4919
Dylan Edwards: International: ++1-208-567-3627
Dylan Edwards: Alternatively, you may scan your documents and attach them in an e-mail to the following address:
Dylan Edwards: documents@gamingsupport.net
You: i'm in NY, USA
You: ok.... e-mail is easier
You: i will simply e-mail the .jpg scan
You: and wait for a response from the withdrawal department
Dylan Edwards: Thank you for your patience in this matter. Is there anything else I can assist you with in the meantime?
You: is there anything else of relevance i should know?
Dylan Edwards: No. We will get this resolved as soon as possible
You: ok
You: thank you very much for your time
You: have a nice day
Dylan Edwards: Thanks for chatting. Have a nice day.
You: bye

[BouncedCheck]

General Info
Chat start time Feb 25, 2009 1:39:40 PM EST Chat end time Feb 25, 2009 1:44:39 PM EST Duration (actual chatting time) 00:04:58 Operator Angie Crawford
Chat Transcript
info: Please wait for a site operator to respond. You are currently customer 1 in queue. Thank you for your patience.
info: Hello, my name is Angie Crawford. How may I help you today?
You: xxxxxxxxx ---- xxxxx xx 19xx
You: xxxxxxx xxxxxxxxx
You: i sent in a scan of a bounced check two days ago
You: i am checking in on the progress you've had with the check issuer to verify the check bounced and how long it will take to have the funds credited back to my betting account
info: Your chat transcript will be sent to xxxxxxxxx@yahoo.com at the end of your chat.
You: $19xx.xx
Angie Crawford: Please bear with me for a moment while I look into this...
You: plus the $10 returned check fee and any compensation you're offering
Angie Crawford: Since we received the proof of this bad check already, we submitted a request for this money to be stopped.
You: ok i will be patient
You: ok, that's good, correct?
Angie Crawford: According to the Withdrawals department, we will contact you as soon as we receive an update.
You: ok
Angie Crawford: Yes, that is good.
You: so you're waiting to hear back from the processor then, is that correct?
Angie Crawford: Yes, that is what we are waiting for.
You: ok, very good..... if i don't get an e-mail from the withdrawals department in the next 48-72 hours i will check in again
You: thank you for your help
Angie Crawford: You're very welcome.
Angie Crawford: Thank you for using our live chat today. Please contact us again if you have any further questions. If you have a moment, please hit 'close' and then fill out the feedback survey so that we may improve our service.
You: ok i will
You: thanks
You: have a nice day
Angie Crawford: Thanks for chatting. Have a nice day.

[BouncedCheck]

General Info
Chat start time Mar 2, 2009 8:40:28 PM EST Chat end time Mar 2, 2009 8:48:04 PM EST Duration (actual chatting time) 00:07:35 Operator Adam Fischer
Chat Transcript
info: Please wait for a site operator to respond. You are currently customer 1 in queue. Thank you for your patience.
info: Hello, my name is Adam Fischer. How may I help you today?
info: Your chat transcript will be sent to xxxxxxx@yahoo.com at the end of your chat.
You: hello i am checking in to find out if you have any information regarding the check that was returned
You: i sent a scan of the returned check as well as the related documents from my bank one week ago today, Monday, February 23
Adam Fischer: Please bear with me for a moment while I look into this...
You: initially i was told it would take 7-10 days for the funds to be returned to my betting account, at which time i could request another withdrawal
You: $19xx.xx plus the $10 returned check fee from my bank plus whatever compensation you're offering
You: for my trouble
Adam Fischer: The Normal time frame is 7 to 10 business days and the request was sent out to our processor on February 23rd, we will have an update for you any time during this week.
You: ok, so then am i correct to conclude that no new information is available since my last contact this past Friday?
Adam Fischer: That is correct, I already request an update to the proper department, as soon we have an update we will email you.
You: ok very well
You: i will check back on wednesday if i don't hear anything before then
You: thank you for your time
Adam Fischer: You're very welcome.
You: have a nice night
Adam Fischer: You too.

[The General]

Thanks for sharing your details, Sir.

From the Sportsbookreview search page. Sportsbook.com.

2/26/2009 10:49 PM

BetUSA downgraded from B- to C+
The sportbsook shares some of its processing with the sportsbook.com group, which hosts BetUSA. BetUSA management has been able to make alternate arrangements for players after checks have bounced and players complain of two month wait time. sportsbook.com (SBR rating D-) players report over 40 bounced checks in 2009. Other players report a five month wait for funds.

Also, HERE are some details.

Best of luck with your issue.

Welcome to SBR.

[BouncedCheck]

General Info
Chat start time Mar 4, 2009 6:12:49 PM EST Chat end time Mar 4, 2009 6:39:24 PM EST Duration (actual chatting time) 00:26:34 Operator Erick Robinson
Chat Transcript
info: Please wait for a site operator to respond. You are currently customer 2 in queue. Thank you for your patience.
info: Your chat transcript will be sent to xxxxxxxxxx@yahoo.com at the end of your chat.
info: All operators are currently assisting others. Please hold for the next available operator. Thank you for your patience.
info: All operators are currently assisting others. Please hold for the next available operator. Thank you for your patience.
info: All operators are currently assisting others. Please hold for the next available operator. Thank you for your patience.
info: Hello, my name is Erick Robinson. How may I help you today?
You: hi i would like to know if sportsbook has received any information regarding the returned check that bounced in my bank account on February 19
You: the evidence was submitted on February 23
You: which by my count was 8 business days ago.... so it should be about time to have the funds replaced in my betting account
You: i've been in communication with another player on the SBR forum who had a sportsbook.com check from the same processor that bounced on the same date my check bounced
You: he told me the funds were replaced in his sportsbook account earlier today
Erick Robinson: Please bear with me while I look up your account details.....
You: ok
You: i would like to place some wagers on tonight's NBA schedule if possible
Erick Robinson: I am sorry for the inconvenience , but we still working and waiting for an answer form the Processor. Rest assured as soon we have any update we will let you know via email.
You: what information do you need from them?
You: the check was returned
You: i never received the funds
You: this problem doesn't really have anything to do with me anymore
You: it's between you and the processor
You: i have been very patient and cordial and understanding throughout
You: i understand the U.S. government makes it difficult to move money around
You: but this really is a simple, black-and-white case
You: the money should be credited back to my account, and sportsbook.com can settle up its differences with the processor on its own schedule
Erick Robinson: I really do understand your frustration with the current withdrawal policy, please accept our sincere apologies.
You: being forced to wait for the funds to be return is adding insult to injury..... first the check bounced after I deposited it in my bank, and now the money is floating around in never-never land
Erick Robinson: But this is an investigation procedure from the Processor.
You: again, whatever investigation has to be done can be done on your time
You: first i had the inconvenience of depositing a bad check, so my bank may close my account with them
You: now i have the inconvenience of staying on top of this situation with sportsbook to make sure I get the money returned
You: these winnings are from the super bowl, which took place over a month ago
Erick Robinson: I am sorry for that , we have to remain patience for their answer.
You: sportsbook doesn't seem to value my business........ the policy should be to credit the funds back immediately along with the returned check fee and compensation
You: my account has been open approximately 2.5 years..... i realize i'm not a high roller but sportsbook was the only online gambling book i used until recently
Erick Robinson: We entirely understand your frustration with this situation which has dragged on for far longer than anticipated. Please bear with us a little longer, and rest assured that you most certainly will get your money.
You: this Friday will be the 10th business day since I submitted a scan of the returned check..... i expect the funds to be back in my betting account by Monday
You: again, i've been very patient and respectful, and I know it's not you personally
You: i know it's not your fault
You: but I don't like being dicked around
You: i will continue to check in with live chat periodically until this matter is resolved
Erick Robinson: I do understand Xxxxxxx , but unfortunately I we have to wait.
You: ok..... I will continue to wait
Erick Robinson: Thank you very much for your patience, it will be compensate it.
You: i hope so
You: have a nice evening
You: bye
Erick Robinson: You're very welcome.
Erick Robinson: Thank you for chatting. Please contact us again if you have any further questions.

[BouncedCheck]

General Info
Chat start time Mar 10, 2009 4:19:34 PM EST Chat end time Mar 10, 2009 4:42:10 PM EST Duration (actual chatting time) 00:22:35 Operator Jennifer Doyle
Chat Transcript
info: Please wait for a site operator to respond. You are currently customer 2 in queue. Thank you for your patience.
info: Your chat transcript will be sent to xxxxxxxxxxx@yahoo.com at the end of your chat.
info: All operators are currently assisting others. Please hold for the next available operator. Thank you for your patience.
info: Hello, my name is Jennifer Doyle. How may I help you today?
You: hi
You: i would like to know how long it is going to take for the money from the returned check to be credited to my account
Jennifer Doyle: Please bear with me for a moment while I look into this...
You: i submitted the forms on Monday, February 23, so the normal time of "7-10 business days" has now been exceeded
Jennifer Doyle: Unfortunately we still waiting the up date from our processor as we mentioned before we are doing our best in order to resolve this as soon as possible and please rest assured that we will email you with any up date as soon as we receive the confirmation or the resolution on this matter. We can understand your frustration with the delay and we do apologize for any inconvenience we might have caused you by this.
Jennifer Doyle: We greatly appreciate the patience you have shown.
You: ok....... as i told the representative i spoke with last Friday, this is not an issue that has anything to do with me
You: this is a problem between sportsbook and the processor
You: the policy requiring the customer to wait 7-10 business days is inherently unfair, but since that was the policy, i was willing to be patient and wait for the funds to be credited to my account
You: now that i've waited for 10 business days without the problem being resolved, i'm going to notify SBR of the problem
You: i have been very patient and i have been willing to follow sportsbook.com policies even when i think they're unfair and i don't agree with them
You: now sportsbook.com is not following its own policy
Jennifer Doyle: Unfortunately we don't have any up date for this and please keep in mind as we said before we depend on third party companies
You: depending on 3rd party processors is not the issue
You: the problem is that (1) it should not take over 2 weeks to confirm with the processor that the check was not paid and (2) sportsbook.com has a policy that penalizes the customer when the customer has not done anything wrong
You: again, as i have already stated, the issue is between sportsbook and the processor
You: there's no legitimate reason why sportsbook should not credit the funds to my account immediately and then sort out the issues with the processor after the fact
Jennifer Doyle: I completely understand but us still waiting for the up date from our processor so we cannot do anything at the moment.
You: i've already submitted proof that the check was not paid and returned by my bank..... unless sportsbook is accusing me of lying and submitting fraudulent documents, there's no reason the funds should be credited to me
You: shouldn't
You: i think you can do something..... namely, you can make an exception to your policy because the policy is ridiulous
You: ridiculous
Jennifer Doyle: We do apologize for any inconvenience we might have caused you by this.
You: "might" ?????
You: lol
You: that's funny
You: the point here is that i followed the policy even though it's a bad policy.....
You: now sportsbook isn't even following its own policy
You: that's what's wrong here
You: in any case, i have to sign off now because i have an appointment in a few minutes
You: sportsbook.com should expect to hear from SBR on this issue
You: have a nice day
Jennifer Doyle: Once again I do apologize for the inconvenience but I can assure that we are doing our best in order to resolve this for you as soon as possible.
You: just one last comment... i understand the need to use 3rd party processors and i'm sympathetic to the difficulty of moving money within the united states, which is why I have been patient and tolerant of this problem....... I understand why the check was not paid and why it bounced...... but that does not excuse the poor policy..... instead of adding insult to injury by making the customer jump through hoops to get the money returned, sportsbook.com should bend over backwards and go out of their way to resolve these problems immediately.......
You: dragging it out is a good way to alienate your loyal customers and drive them to other books
You: i realize it's not your fault personally
You: but this is going nowhere
You: again, have a nice day
You: i have to sign off now
Jennifer Doyle: You're very welcome.
Jennifer Doyle: Thanks for chatting. Have a nice day.
You: bye

[michael777]

been going on for years with this group of books,i went through it with them in 2007

[BouncedCheck]

Thanks for sharing your details, Sir.

From the Sportsbookreview search page. Sportsbook.com.

2/26/2009 10:49 PM

BetUSA downgraded from B- to C+
The sportbsook shares some of its processing with the sportsbook.com group, which hosts BetUSA. BetUSA management has been able to make alternate arrangements for players after checks have bounced and players complain of two month wait time. sportsbook.com (SBR rating D-) players report over 40 bounced checks in 2009. Other players report a five month wait for funds.

Also, HERE are some details.

Best of luck with your issue.

Welcome to SBR.

Hi General, I have been actively following and occasionally posting in all the sportsbook.com related threads. I only started this thread to consolidate all the information regarding my specific account in one place that would be easy to find, especially since I've elevated this issue to a formal complaint with SBR.

[msmagic32]

bouncedcheck,

At least they "attempted" to pay you. I've been waiting for a measley $150.00 since DECEMBER 29, 2008!

You are NUTS if you wait around for them to get back to you. I'd be contacting that bank LIKE YESTERDAY!

[cinpls081]

first off you are totally crazy to waste all your time with this. You will get paid. its a US government issue nothing more then that in the end you will be paid. USE MY WALLET GUYS IT TAKES less then 24 hours!!!

[BouncedCheck]

bouncedcheck,

At least they "attempted" to pay you. I've been waiting for a measley $150.00 since DECEMBER 29, 2008!

You are NUTS if you wait around for them to get back to you. I'd be contacting that bank LIKE YESTERDAY!

I understand what you're saying, and good luck getting your $150, but what you're suggesting is not really an option because it can possibly backfire. I don't want to go into all the details, but that's an absolute last resort that I would prefer to not have to use.

first off you are totally crazy to waste all your time with this. You will get paid. its a US government issue nothing more then that in the end you will be paid. USE MY WALLET GUYS IT TAKES less then 24 hours!!!

It's not a U.S. government issue at all. It's a sportsbook.com issue. They've had proof that the check bounced for over 2 weeks. The reason the check bounced is not the issue. The fact that they're intentionally being slow to credit the funds back to my account so I can attempt another withdrawal is the problem. The issue is that they're supposedly waiting for the processor to confirm the validity of my claim that the check was never paid. By dragging it out, they're basically accusing me of lying, and I'm presumed guilty until proven innocent by the processor. In other words, they have no reason to not credit the money back to me immediately. Part of the risk in accepting U.S. players is that a processor might get caught and have all its assets frozen. If sportsbook.com has some of its money tied up in the processor's accounts, they have to absorb that loss. It's not my problem. All they have to do is confirm with the processor that my check bounced. They shouldn't make me wait until they actually get the funds back from the processor, as that could take years.

Since checks seem to be such a difficult payout method for sportsbook.com maybe they should offer some alternative methods on their website, without requiring the player to request a *** invite or initiate a wire transfer with a live representative. By only offering one type of withdrawal while knowing full well the likely problems with that method, they're scamming the customer. By requiring the customer wait for the 3rd party processor to "investigate" whether or not the check really bounced (something they could easily confirm in under 5 minutes if they were so inclined), they're again scamming the customer.

*** requires DL ID numbers not be blacked out... not an option for me... nobody gets my DL number, end of story. It's not really all that different than asking for a social security number. My license shows my name, address, photo, date of birth, and signature. That's enough. I'm not giving them a finger print, retinal scan, or DNA sample.

Next time I withdraw, I'm going to request a wire transfer. I'm done asking for checks from them, but I'm not going to bother with *** when they can send me a wire transfer just as easily. I got a wire transfer from sportsbetting.com a couple weeks ago that took only 4 business days, so sportsbook.com should be able to do the same.

[michael777]

agree that it is not a us government issue,the bill passed in october of 2006,how long can books keep using that as an excuse? 2012? 2018? 2024?? if they can not figure out a way to pay in a timely manner like other books than they should get out of the usa market,no excuses accepted

[cinpls081]

Its illegal what don't you understand about that? To be honest I get paid quicker from sportsbook.com then 5dimes and bookmaker and they are rated higher. There is a problem with processing checks in the USA ONLY. DON'T ASK FOR CHECKS end of story.
And you will get paid they always pay. I will bet on it.

[cinpls081]

I understand what you're saying, and good luck getting your $150, but what you're suggesting is not really an option because it can possibly backfire. I don't want to go into all the details, but that's an absolute last resort that I would prefer to not have to use.


It's not a U.S. government issue at all. It's a sportsbook.com issue. They've had proof that the check bounced for over 2 weeks. The reason the check bounced is not the issue. The fact that they're intentionally being slow to credit the funds back to my account so I can attempt another withdrawal is the problem. The issue is that they're supposedly waiting for the processor to confirm the validity of my claim that the check was never paid. By dragging it out, they're basically accusing me of lying, and I'm presumed guilty until proven innocent by the processor. In other words, they have no reason to not credit the money back to me immediately. Part of the risk in accepting U.S. players is that a processor might get caught and have all its assets frozen. If sportsbook.com has some of its money tied up in the processor's accounts, they have to absorb that loss. It's not my problem. All they have to do is confirm with the processor that my check bounced. They shouldn't make me wait until they actually get the funds back from the processor, as that could take years.

Since checks seem to be such a difficult payout method for sportsbook.com maybe they should offer some alternative methods on their website, without requiring the player to request a *** invite or initiate a wire transfer with a live representative. By only offering one type of withdrawal while knowing full well the likely problems with that method, they're scamming the customer. By requiring the customer wait for the 3rd party processor to "investigate" whether or not the check really bounced (something they could easily confirm in under 5 minutes if they were so inclined), they're again scamming the customer.

*** requires DL ID numbers not be blacked out... not an option for me... nobody gets my DL number, end of story. It's not really all that different than asking for a social security number. My license shows my name, address, photo, date of birth, and signature. That's enough. I'm not giving them a finger print, retinal scan, or DNA sample.

Next time I withdraw, I'm going to request a wire transfer. I'm done asking for checks from them, but I'm not going to bother with *** when they can send me a wire transfer just as easily. I got a wire transfer from sportsbetting.com a couple weeks ago that took only 4 business days, so sportsbook.com should be able to do the same.

Dude if you don't plan on giving your drivers lic. you should play with a local. All books including sortsbetting now require this info. Don't think for a minute you will be getting a wire from sportsbook.com without giving this info.

[BouncedCheck]

Its illegal what don't you understand about that?

Irrelevant and inconsequential. You would be best served by reading posts before replying to them.

Dude if you don't plan on giving your drivers lic. you should play with a local. All books including sortsbetting now require this info. Don't think for a minute you will be getting a wire from sportsbook.com without giving this info.

What you don't know could fill a book. I already got a wire from sportsbetting.com. I gave them a scan of my license but I blacked out the government-issued ID number. They have a clear image of the rest of the license, which shows name, address, date of birth, photo, and signature. I have no problem giving them that, just not the ID number because it's second only to social security number in leading to identity theft.

Additionally, my father has received a $992 payout via paper check from sportsbook.com without providing any ID documents whatsoever. The circumstances were different, since it was October 2006 before UIEGA actually took effect (it was just after it was passed actually) and he was only requesting under $1K when he account was down significantly more than he was requesting (had deposited about $2.5K and had lost $1.5K) , but it has been done. It's not like they weren't requesting ID verification documents back then. They just weren't strict about it.

[ijustwant2bpaid]

<-----My name was fom those bastards taking forever to pay me too, after coming here i went with bookmaker.com and their 20%bonus when you sign up. they have been way better and pay you in a timely manner and are rated a+ by SBR. I feel bad for all those that sportsbook and jazette stole from but for 99% of you, you will most likely get pad you just have to deal with their crap and it will take a long time. Thats why i came here though, to learn more about the industry and thanks to the staff I have for sure. You should just go with a better book without the bs. Im convinced they put everyones money in some account to earn interest, i just cant prove it.

[JeffH]

Same issue

Bouncedcheck, I am having the same issue as you. Requested $800 in November and recevied bad check 2 times. I provided them scan of front and back of check and letter from my bank confirming check did not go through. Did this over a month ago. Only update I ever get is "checking with processor". Now they are telling me I should mail the check to some guy in Miami and he will expedite it, I told them no way. I also asked the mto refund my credit card, since they claim that is an option, but of course they never respond to that.

As for the poster saying not taking checks, and use other method. That is good advice that I would follow if the darn site would the money it owes me back in my gaming account. Right now the moey is in limbo (ie their back pocket)

[j0hnnyv]

lol blacking out drivers license numbers?

[BouncedCheck]

Laugh all you want. It's a matter of principle as much as it's about protection against identity theft.

http://www.privacyinternational.org/article.shtml?cmd[347]=x-347-61881#11

I will not live in a place where authorities are allowed to demand that I "show them my papers" just for walking down the street.

[msmagic32]

Its illegal what don't you understand about that? To be honest I get paid quicker from sportsbook.com then 5dimes and bookmaker and they are rated higher. There is a problem with processing checks in the USA ONLY. DON'T ASK FOR CHECKS end of story.
And you will get paid they always pay. I will bet on it.

GOOD NEWS I finally got my debit card withdrawal from sportsbook.com!!

BAD NEWS There was no money on the card!!!!! That is supposed to take another "few days."

It's already been nearly 3 months!!!

[BouncedCheck]

Sent to my message inbox on the sportsbook.com website just minutes ago:

From: Withdrawals Dept

Date: Today at 11:40AM EDT

Subject: In relation to your recent withdrawal

Message: Dear Xxxxxxxxxx,

We refer to the problem with your recent withdrawal check which was returned unpaid when you deposited it. Following receipt of the bounced check we immediately contacted the processor to resolve the issue. We do appreciate that this process appears to be very slow and frustrating to you.

However, firstly let me confirm that your funds are safe and we will get them to you. We have never missed a legitimate payment in all the years we have been in operation.

Secondly, yours was one of the few issues we had with these checks and we need to work with the processor to find out what happened and to make sure there is no repeat. Rest assured, that your satisfaction is very important to us and we are working on a resolution to your issue to be completed in the shortest possible time.

I suppose it's reassuring that implicit in this message is the fact that they consider my payment to be "legitimate."

I'm glad I didn't bet on any correlated parlays.

[BouncedCheck]

General Info
Chat start time Mar 26, 2009 10:21:06 AM EST Chat end time Mar 26, 2009 10:46:56 AM EST Duration (actual chatting time) 00:25:50 Operator Danna Hylde
Chat Transcript
info: Please wait for a site operator to respond. You are currently customer 3 in queue. Thank you for your patience.
info: All operators are currently assisting others. Please hold for the next available operator. Have you tried our knowledgebase?
info: All operators are currently assisting others. Please hold for the next available operator. Have you tried our knowledgebase?
info: Your chat transcript will be sent to xxxxxxxx@yahoo.com at the end of your chat.
info: Hello, my name is Danna Hylde. How may I help you today?
You: hello
You: i noticed the funds from the check that bounced in February have been returned to my account
You: however the $10 returned check fee charged by my bank was not added to my sportsbook.com balance
You: and I would like to know what kind of compensation sportsbook is offering for the trouble I had to go through because of this mess
Danna Hylde: Please bear with me for a moment while I look into this...
You: at least two of the managers I spoke with on the phone told me sportsbook would be offering some form of compensation after the funds are returned to my account
You: ok I will wait
Danna Hylde: I'm sorry for the delay. I'll be right with you.
You: ok
Danna Hylde: Unfortunately, we do not cover the fees, but I requested for a bonus compensation for the inconvenience.
info: Your reference ID for this chat is LTKXXXXXXXXXX3X. Please quote this ID if you need to contact us again in relation to this matter.
You: I was told to scan the document from my bank showing the fee charged and that it would be paid
You: why should I have to pay the returned check fee when it was sportsbook's check that bounced?
You: I provided proof of the $10 fee on February 23
Danna Hylde: Please bear with me for a moment while I look into this...
You: ok
Danna Hylde: Once again, I apologize for the delay. I will be with you in a moment.
You: ok
Danna Hylde: I send the case to review but I cannot guarantee you that the $10 will be returned.
You: ok
You: what's the typical form of compensation for cases like this?
Danna Hylde: It can be a free play or bonus money.
You: with or without rollover?
Danna Hylde: All our bonuses have a rollover requirement.
You: of course, how silly of me
You: ok well I have to leave to go to work now
You: I assume someone will send me an e-mail regarding the returned check fee and compensation?
Danna Hylde: Yes, sir as soon as we have the response we will email you back.
You: ok
You: have a nice day

[BouncedCheck]

March 26, 2009, 11:00AM

Dear Xxxxxxxxxx,

Thank you for contacting us.

We are pleased to inform you that we have credited your gaming account with a complimentary bonus of $10.00. We would like to take this opportunity to thank you for your support and loyalty. Our customers' happiness is our main concern.

We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter.

Kind regards,

Vince

[BouncedCheck]

March 26, 2009, 12:22PM

Dear Xxxxxxxxxx,

Thank you for contacting us.

We are pleased to inform you that we have credited your gaming account with a complimentary bonus of $75. We would like to take this opportunity to thank you for your support and loyalty. Our customers' happiness is our main concern.


We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter.

Kind regards,

Tania

[BouncedCheck]

From: Withdrawals Dept
Date: Mar. 26 at 12:33PM EDT
Subject: In relation to your withdrawal check that was not honored

Message: Dear Xxxxxxxx,

We refer to your withdrawal requested on 2009/02/03 for $19XX.XX which when deposited was not honored and the check returned by your Bank. Your patience while this was investigated is very much appreciated and we understand the inconvenience and frustration caused during the time taken to resolve this with the processor. We are pleased to advise this has been rectified and the funds have been credited to your V-chip balance.

Please feel free to request another withdrawal and we will prioritize this for you. As an alternative to waiting on a check we also have the option for your withdrawal to be processed as a Bank Wire direct to your checking or savings account. If you would like to take advantage of this, all we need is a copy of a voided check and confirmation of your banks branch's physical address.

If you need any additional help or assistance please do not hesitate to contact us. Again, please accept our apologies and rest assured that we are working to avoid these problems arising in the future.

[BouncedCheck]

$10 for returned check fee plus $75 in real cash compensation, no rollover required, which I think was an appropriate amount. I would have been happy with $50 assuming no rollover or several hundred $$$ with rollover required. $75 with no rollover was perfect as far as I'm concerned.

I plan to withdraw via bank wire within the next several days. Overall it was very unpleasant but it could have been much worse. From the time the check bounced, it took them exactly 5 weeks to credit the money back to my betting account, from February 19 to March 26.

I'm not going to recommend anyone avoid sportsbook.com and I'm also not going to recommend anyone use them. One of my goals when I started this thread was to be as factual as possible and then allow the thread to speak for itself. This information is fully up to date as of this moment.

When I put in the withdrawal request, I will update this thread at the appropriate time. I figure as long as I have money in there, I might as well play there over the weekend, since the wire transfer isn't going to get processed until my bank opens on Monday anyway. Hopefully I'll still have money to withdraw at that time.

[BET THE HOOK]

How in the **** do people still get scammed by books like this when sites like SBR and Covers have several people warning that this book and a handful of others are stiffs? Are people not researching before they send books their money?

[ijustwant2bpaid]

now wait 7 more weeks and you might have mone in hand if you are lucky, this is how i found this site, learning about how big of scumbags jazette books really are, im convnced they throw all funds in a short term investment account then hope their players blow the funds while they take a month to process a payout.

[Spanks]

How in the **** do people still get scammed by books like this when sites like SBR and Covers have several people warning that this book and a handful of others are stiffs? Are people not researching before they send books their money?

thats what I'm saying...its been a crap book or years and fools still use them...I used them up until they gave me a problem years ago...they were fine at that point but no more...this thread is pointless and useless as the original thread has been on SBR for years and thousands upon thousands of posts...

[ShamsWoof10]

You guys are a bunch of over reacting whinny b*tches... If your check bounces and what the bank sent you is not legable or you lost it then just get a copy from the bank WITH THE BANKS STAMP ON THE FRONT OF IT showing that it bounced... Fax it to the00# they give you and it will be put back in your account... After it is then request another payout...

I had THREE of them bounce and I did what they asked.. I followed up on it to make sure it was taken care of... At first two of the three were put back in my account and the third wasn't because they said it was not legable.. I was pissed because they never emailed me that it wasn't and I had to call and find out myself... I re faxed it and everything is fine...

Can you people take a piss on your own or do you need someone to help you do that too..?

Its illegal what don't you understand about that? quote=To be honest I get paid quicker from sportsbook.com then 5dimes and bookmaker and they are rated higher. There is a problem with processing checks in the USA ONLY. DON'T ASK FOR CHECKS end of story.
And you will get paid they always pay. I will bet on it.

You are DEAD WRONG in most states on the first statement and DEAD RIGHT about the rest... Do not use checks use the other methods and it's fast as hell... I got a bank wire in no time...

[j0hnnyv]

sportsbook sux, anyone who plays at that book deserves all the crap they go through. I just dont understand why anyone would go there when there are A rated books available to them?!?!? wtf....noobs

[Spanks]

sportsbook sux, anyone who plays at that book deserves all the crap they go through. I just dont understand why anyone would go there when there are A rated books available to them?!?!? wtf....noobs

[BouncedCheck]

Got my full sportsbook.com account balance wired to my checking account on Friday, after having continued to play there for about a month after they returned the funds to my betting account. I'm now cashed out at both sportsbook.com and sportsbetting.com and I do not plan on using any jazette book again unless and until they're upgraded to at least B- (not holding my breath waiting for that, LOL). Considering I unknowingly double-hit them on the super bowl before I registered on SBR and learned all about "sister books" I'm just glad I got paid by both.

I've used Bet Jamaica and 5dimes in the past couple months, and I didn't have any problems there, but I also don't have any money left at either one. At 5dimes I lost most of what I put in, at BetJM I scalped what I had when I got a favorable line at MB and the MB play ended up winning, so all my BetJM money is now in MB. The only book where I have any money on deposit right now is MB, which I've discovered is all I really need. I wouldn't hesitate to use BetJM or 5dimes again under the right circumstances, but since I'm not really interested in buying points on NBA playoff games, I have everything I need at MB.

[SBR Lou]

Glad to hear this has been resolved BouncedCheck.