BET365 - Customer Service {F}

**natrass** · 04-23-06, 02:41 PM

Seriously, maybe a year ago people would moan about their limits being cut. Now, its a lot more people having problems about a lot more things. I used to stick up for them but having experienced their casino CS .... they are a poor book with OK lines and good software.

They seem to be going downhill.

**pags11** · 04-23-06, 08:36 PM

these guys blow...I've heard they are called Bet $3.65...

**Chuck Sims** · 04-23-06, 08:51 PM

Bet$3.65 is a horseshit book. They cut your limits to chump change if you win. WHY PLAY THERE?

**MetraDynamix** · 04-24-06, 01:40 AM

For some reason, they never cut my limits. I play[ed] there because of the interface. A nice interface can be nice, and I love real time Live Play. Especially that Hockey Playoffs are here now.

I do understand now that sometimes, it is not worth the run arounds. I just wish that other sportsbook would have more Live Plays. Real-time sports betting seems to be my gift.

BetWWTS have Live Plays as well, but the variety of odds seems to be less. Only if pinnacle could implement a live play for sports. Even baseball I made some decent money playing live play. The odds are ok, in terms of most hits in a inning and such things.

**freebie** · 04-24-06, 04:08 AM

SBR certainly doesn't think $3.65 is Shit book.

**imgv94** · 04-24-06, 04:15 AM

Seems like once a month someone creates a new thread regarding
unhappiness with bet $3.65. I hate bet $3.65 myself think they
suck!!

**Adamo** · 04-24-06, 05:54 AM

They cut my limits to $10 on soccer and $15 on NBA's. What a load of crap for someone who is losing money there?? I arb my way out!! Took $210 bonus out of their casino and off I went.

**pags11** · 04-24-06, 08:48 PM

these guys blow...

**MetraDynamix** · 04-25-06, 03:13 AM

Yes BEWARE the service for me is getting worse by the day now that I have escalated a few calls to supervisors. This book does suckS! In my views this should be graded a F Book for f*ckers book. I am happy that I never had any issues with odds and such things, but now they are delaying my withdrawals, hitting me all sorts of fees that I never had. This book is the worst, people this is a valuable lesson! Listen to SBR. People had warned about this book, the interface is not worth the troubles.

**MetraDynamix** · 04-25-06, 01:05 PM

Insta Cash is a new payment method for NETeller account holders which enables US and Canadian customers to transfer funds directly from your personal bank account to your bet365 account and have instant access to funds. No waiting for funds to clear! For a limited period (until May 31st 2006) we are covering all Insta Cash fees for deposits made through the bet365 site. Free Insta Cash deposits are only available on deposits made prior to May 31st 2006. Deposits must be made through the bet365 website and the deposit must be played through either 5 times (rollovers) in the sportsbook, 10 times in the games room, 10 times in the casino or on 250 qualifying raked hands in the poker room before requesting a withdrawal. Please ensure that you make any Insta Cash deposits directly through the bet365 site. For Insta Cash deposits made through the NETeller/Insta Cash sites, we have to pass on the 9.3% charge from NETeller.

**MetraDynamix** · 04-25-06, 01:24 PM

Someone PLEASE give me some light on this one!

I had a lenghty discussion with a Bet365 supervisor this morning. What he has explained to me shocked me! He actually stated that if you utilize the Bet365 Web Site to make a insta cash deposit, then Bet3.65$ covers the % fee of net teller. He then stated that if someone would not meet the 5x Roll Over requirement for Sportsbook, that Bet365 has the right to deny the withdrawal flat out. Not charge the fees to the customer as expected, but simply flat out deny a withdrawal. That is the most shocking thing that I have ever heard since my beginning with Sportsbetting. How can a company tell you that if you deposit money eg. $100, you have to make $500 from that amount or lose it all before making a withdrawal. I really, really clarified around 100 times with the supervisor. He stated that it is a fact that if you deposit via Net Teller insta cash, you have to either make 5x the money you deposited or lose it. How can this be? I could understand if they had a policy that was similar to the one that you must Roll Over X amount for them to cover the insta cash deposit fee, else they pass the entire fee to you or a percentage of it. How can they justify placing a actual rollover requirement on your real money!? Not even Bonus in this case, but your cold hard cash!!!

**natrass** · 04-25-06, 01:33 PM

Originally posted by MetraDynamix

. How can a company tell you that if you deposit money eg. $100, you have to make $500 from that amount or lose it all before making a withdrawal.

I have stopped sticking up for bet365 but ...

.... a 5x rollover doesnt mean you have to win 5x your deposit, simply you have to bet it. Thus you could make 10 $50 even bets, win five and lose 5 and withdraw $100 for example.

That bet365 are putting WRs on deposits (not even a bonus) shows the road they are going down. And, yes, that road is downhill.

**MetraDynamix** · 04-25-06, 01:51 PM

Yes but Natrass, how can they do this on your own money? I can understand such practices applied for bonuses. This type of practice only increases your odds of losing your money! They already have a deposit minimum of $75, what if you triple it quickly like I did. Some people would want to simply cash out, and move on to greater things. This is still very bad business practices, and I had never imagined any business beeing able to utilize such practices. I always looked at it, that your money is your money. When we go to the Casino, we never have any rollover requirements. We bring $150, and triple it, we should be able to walk away and call it a good paying night. I am also done with Bet365 and will NEVER deal with them again.

**natrass** · 04-25-06, 02:13 PM

They would argue that they are paying the money charges on deposit so want some action back.

However, those requirements are at bonus type level, even above some, which implies they are indeed profiteering.

Bet365 have some delusions about their worth i think. They may lose some of their present customers through 'natural wastage' but they are jeopordising new customers big time at the moment.

**BuddyBear** · 04-25-06, 03:25 PM

don't worry there are still an A book b/c....they payout on time.

**tacomax** · 04-25-06, 04:04 PM

Originally posted by natrass

They would argue that they are paying the money charges on deposit so want some action back.

However, those requirements are at bonus type level, even above some, which implies they are indeed profiteering.

A number of books require a rollover of funds even on a non-bonus deposit so while the rollver at 365 is high, it's not a principle which is out of line with the industry norm. Definately too high for me to bother with, though.

**natrass** · 04-25-06, 04:50 PM

Taco, I really think we have different values for money.

In my world, a 5x WR just for depositing by neteller is ridiculous. I cant see where principles define value ... for example, say, Book X now charge $1,000 to make any withdrawal by neteller ... would you still say the charge is high but "it's not a principle which is out of line with the industry norm".

Of course the scale or amount of the charge is an inherent characteristic of such a principle and a 5x rollover (if this is true, i dont know) is farcical.

You always make me sound like a miser taco !!

**tacomax** · 04-25-06, 04:58 PM

I find Bet365's a very good value sportsbook.

But seriously, I was agreeing with you. Maybe you disagree with me so often (for arguments sake -

) that you can't tell when we're in agreement.

It's standard practice at many books to impose a rollover even for a non-bonus deposit so Bet365 aren't doing anything "bad" here. However a x5 rollover does take the piss quite a bit.

As long as the player is made fully aware of the conditions before depositing, I suppose it's not too bad (and I mean a clear and specific warning - not a clause that you'd only see upon going through their T&Cs with a fine tooth comb).

**Lucas** · 04-25-06, 05:13 PM

Originally posted by tacomax

It's standard practice at many books to impose a rollover even for a non-bonus deposit so Bet365 aren't doing anything "bad" here.

I agree. But when a sportsbook imposes rollover AND cut your limits to 20 then what? Both very usual at B3.65.

**natrass** · 04-25-06, 05:15 PM

Originally posted by tacomax

I find Bet365's a very good value sportsbook.

But seriously, I was agreeing with you. Maybe you disagree with me so often (for arguments sake -

) that you can't tell when we're in agreement.

It's standard practice at many books to impose a rollover even for a non-bonus deposit so Bet365 aren't doing anything "bad" here. However a x5 rollover does take the piss quite a bit.

As long as the player is made fully aware of the conditions before depositing, I suppose it's not too bad (and I mean a clear and specific warning - not a clause that you'd only see upon going through their T&Cs with a fine tooth comb).

Sorry, taco Im going to have to disagree with you when you say we are in agreement.!!

What you refer to as 'standard practice' or 'normal principles' cannot discount scale. e.g. it is standard practice and a normal principle for a council to charge for inner city parking ... however if they charge £2000 a second then clearly just the scale of the charge annuls their practising 'normal procedure' or 'standard practice'.

I have noticed this about you before ... like (and I think i am right here but I may be mistaken) you have said you never have any objection in the slightest to sending a book whatever ID they want .... for me, I would partially agree but only up to the point where it is 100% reasonable and necessary (eg when they are asking for a third copy because they cant see the photo or the place of birth ...Id be, why is the photo,etc so crucial ... it took 24 seconds to deposit and its now two weeks and I still havent being able to withdraw??). Like wise with the neteller 'debate'.

I think you do this solely to make me look bad. Like I am a whinger or a miser. This is not true!!! (well, maybe a little)

And i havent forgotten the cat peadophile slurs as well.

**marc** · 04-25-06, 07:50 PM

What you guys are forgetting is that most books require you to roll your money 1x to cover deposit fees. In the case of instacash, neteller would ordinarily charge the custmoer 8.9%. So the way bet365 looks at it is that by them covering the instacash fees they have essentially given you an 8.9% bonus and therefore they can slap you with a 5x rollover.

It's not a place for savvy punters to play at. You should never play poker with them. But if you are a true swuare who like to play parlays you might like them. But in truth if you are a true square who tends to lsoe, you'll likely have a good experience almost anywhere you go.

**slacker00** · 04-25-06, 11:20 PM

Is the rollover at 365 on the Neteller fee or the entire deposit amount? I've been compelled to rollover the Neteller fees before, at other sportsbooks, but it's always been a miniscule amount.

**MetraDynamix** · 04-26-06, 12:52 AM

Well this requirement is not stated clearly when making a deposit, and it is simply placed in their terms and conditions. Either way I will maintain that if a sportsbook utilizes this type of practice then they are missing some fundamental business concepts. I can agree that indeed they do cover the x% net teller fee. This could only justify that if you do not cover a x roll over requirement these fees should be passed on to you. To state to you that you cannot withdraw your funds is purely crooked business practice. This kind of crap angers me, period. There is absolutely 0 logic behind it. Passing the fees that they cover if you do not rollover would be fine with me. I never want to hear from any sportsbook that have to make x amount with my money in order to withdraw. This is pure bullshit. In the gambling world, you should be allowed to call it quits whenever you wish to do so, and never be obligated to make a certain amount, or lose it all before cashing out. It also has to do with the fact that they "enforced" this practice until I started winning some, and beeing smarter with my gambling. I am very glad that these were small amounts, as all of sudden they come up with this new concept and simply babble about their terms and agreement. If this was more money, in the Ks I would be ready for war!

**MetraDynamix** · 04-26-06, 12:55 AM

Originally posted by marc

What you guys are forgetting is that most books require you to roll your money 1x to cover deposit fees. In the case of instacash, neteller would ordinarily charge the custmoer 8.9%. So the way bet365 looks at it is that by them covering the instacash fees they have essentially given you an 8.9% bonus and therefore they can slap you with a 5x rollover.

It's not a place for savvy punters to play at. You should never play poker with them. But if you are a true swuare who like to play parlays you might like them. But in truth if you are a true square who tends to lsoe, you'll likely have a good experience almost anywhere you go.

Yes a lot of books require a 1x to COVER DEPOSIT FEES. Still if you don't accomplish this, they should slap you with those fees. I will never see a justification with them denying you a withdrawal, because of rollover, besides 1x seems reasonable. If we place your statement in perspective, then I would also see fit for them to slap you with a 5x Rollover on the "Bonus" of 8.9%, but how can anyone justify slapping a rollover on your money?!?!

**slacker00** · 04-26-06, 03:52 AM

MetraDynamix, R

Rollovers are common for bonuses at online sportsbooks. Some are technically considering the Neteller fees as a bonus, without explicitly telling you about it, it sounds like. Nevertheless, you are right that if you decide not to roll over the "bonus", you should still be allowed to forfeit the bonus without further penalty.