5Dimes cancels a wager

[exstatman]

According to their website, a wager can be canceled under specific conditions:

"All wagers placed on events with obvious erroneous lines resulting from human error will be graded no action."

What is considered an "obvious erroneous line"? I had a wager canceled because they say the home and road teams were listed backwards. Mind you, the line was correct, they just say the teams were listed incorrectly. According to the time of the e-mail, they did notify before gametime, but since the game was played at 5:45am EDT, I didn't get the notice until the game was completed.

Should the wager be honored, or does this fall within the "obvious erroneous lines" umbrella? BTW, in Australia, the home team is listed first, just as 5Dimes had it when the wager was processed.

[exstatman]

So this appears to be OK on 5Dimes part? Just curious.

[Wheell]

If bettors could have been fooled into thinking they were getting a GREAT line on a team that they thought was at home then yes the wagers have to be no actioned.

[Bill Dozer]

If they canceled it before the game and emailed it would show your funds were not at risk. Still, it's tough to swallow if you walked away from your PC thinking you had a winner. In the end, these are usually chalked up to a CS complaint.

I would ask them to toss you a bone. Can't hurt to ask.

[tomcowley]

5D has no policy about a mislisted venue or a venue change. Neither does Greek.

Pinnacle has:

Pinnacle Sports attempts to follow the normal conventions to indicate home and away teams by indicating the home and away team by means of vertical placement. This means in American Sports we would place the home team on the bottom. For Non-US sports, we would indicate the home team on top. In the case of a neutral venue, we attempt to include the letter "N" next to the team names to indicate this. However, we do not guarantee the accuracy of this information and unless there is an official venue change subsequent to bets being placed, all wagers have action.

It's certainly not unreasonable for them to cancel your bet (in advance and with timestamp), since what you're betting on isn't really what was listed, and anybody who bet on the "home" team and lost is going to feel like they got scammed.

[fiveteamer]

Tony is god.

[Justin7]

It's pretty standard to cancel a wager if a non-existent team is listed, or a non-existent matchup is listed (such as one on the wrong venue). If they notified you before the match, it's fair.

If they do this all the time, I'd be concerned. If it's an isolated incident, it's just part of the business.

[fiveteamer]

I think a book should honour every wager they accept. If they have idiots working for them hanging a bad line, too ****ing bad for them. Get your ship in order.

[SBR Lou]

I think a book should honour every wager they accept. If they have idiots working for them hanging a bad line, too ****ing bad for them. Get your ship in order.

I understand that frustration, but they are only human. How they handle problems is usually more telling than the fact that there are problems occasionally.

[jjgold]

Erroneous lines is a books way to get out of paying winners period

[exstatman]

It's pretty standard to cancel a wager if a non-existent team is listed, or a non-existent matchup is listed (such as one on the wrong venue). If they notified you before the match, it's fair.

If they do this all the time, I'd be concerned. If it's an isolated incident, it's just part of the business.

It was the Aussie Rules game last night between the Kangaroos and Geelong. The spread was 42 points, so there was NO CHANCE someone thought they were getting a defending champ PLUS 42 points against a .500 team. This wasn't a case of a non-existent matchup, and no home team was cited. Plus, three games this weekend will be played at the same venue, Telstra Dome, so using that as an excuse to cancel a wager is weak, IMHO.

They had a problem a few weeks ago listing the same team as playing an hour apart. Only one was correct, so that really was a case where the matchup was incorrect. Not so in this game.

[Justin7]

Exstat,

I'm not familiar with aussie rules.

Was the spread correct for the matchup? Did they have an obvious line error? If they gave you the champ at +42, I'd guess they either reversed the line, or reversed the "home and away" teams. In a neutral venue, it looks like an obvious reversal of the line.

[exstatman]

Apparently I'm having a tough time explaining this. It has nothing to do with who was the home and/or road team, the line itself was correct, Geelong favored by 42 over the Kangaroos. Because there are only about 6 stadiums in Oz, there is very little home field advantage because everyone plays in every stadium anyway. They voided the wager on the premise the teams were listed incorrectly, NOT that the line was wrong.

[Justin7]

Ok, let's try this:

How was the wager listed?

How should it have been listed?

[Justin7]

(I ask because if it was an unjustified cancellation, we can go to bat for you.)

[Richkas]

"According to the time of the e-mail, they did notify before gametime"



they cant help it you dont live in the USA

[exstatman]

The game was listed as:

Kangaroos +42 -110
Geelong -42 -110

They say it should have been listed as:

Geelong -42 -110
Kangaroos +42 -110

The line was correct, the order of the teams, in their opinion, was incorrect. This was how they worded it:

Please note that your ticket # xxxxxxxxx, Kangaroos +42 -110 for $xxx.xx to win $xxx.xx has been voided due to an error on the home and away teams, they were placed backwards.

[tomcowley]

5D is right from what I can see. The North Melbourne Kangaroos play home games in Telstra and MCG (both Melbourne). Geelong plays home games in Skilled Stadium (in Geelong).

Since the game wasn't at a neutral site, and the venue probably wasn't listed as part of the line (the one Aussie Rules game they have up now doesn't have a listed venue), they listed an event that didn't actually exist. And FWIW, the one game they have up now does have the home team as the bottom team.

[exstatman]

So NM didn't play Geelong last night?

[tomcowley]

NM didn't play at Geelong last night. That's what the listed event was. Letting these bets stand, then dealing with the aftermath if NM won, would be way worse than cancelling in advance.

[exstatman]

Was the line wrong?

[tomcowley]

You're being intentionally obtuse. You know the wrong home team was listed.

[exstatman]

No I'm not and no I don't. In Australia, where the game was played, the home team is listed first. This was the only game posted on 5Dimes at the time, so there was no frame of reference.

The question remains, was Geelong -42 a correct or incorrect price, not whether the home team was listed correctly.

[tomcowley]

5D has a written policy that the home team is listed on the bottom, which is consistent with the game they have up now.

[Francis Sollozzo]

ok , just pull all of your $$ out of 5Dimes and never go back if you believe you have been so wronged

[Santo]

exstat: Explicitly, the problem is that if they hadn't voided the bets, anyone who bet Geelong -42 would now be on here demanding that 5Dimes refund it because they thought they were at home.

[SBR Lou]

exstat: Explicitly, the problem is that if they hadn't voided the bets, anyone who bet Geelong -42 would now be on here demanding that 5Dimes refund it because they thought they were at home.

Nice avatar sir.

[2Pac]

Fvck 5dimes bunch of ***********

[katstale]

anyone who has played much there knows they have more "bad lines" than anyone. It is symptomatic of sloppy linesman. I know for a fact they can be just a little out of whack and use the bad line excuse to cancel a wager. THEN send you an email acting like you are some kind of criminal for betting a line that was slightly off.

Piss poor CS and a chump book for anyone other than little old ladies.

[Bill Dozer]

anyone who has played much there knows they have more "bad lines" than anyone. It is symptomatic of sloppy linesman. I know for a fact they can be just a little out of whack and use the bad line excuse to cancel a wager. THEN send you an email acting like you are some kind of criminal for betting a line that was slightly off.

Piss poor CS and a chump book for anyone other than little old ladies.

Kats,
Can you tell us more about your personal experience?

5Dimes is one of the most popular book among posters and not much around here or in SBR feedback in regards to errors. They have more wagering options that any other book with possible exception of Pinnacle. It's a recreational book and that can cause hassles for sharps that catch numbers.

[katstale]

Bill, you know i respect you and what you do--but seriously, can anybody name a book that puts up more bad lines than 5 Dimes?

start a poll? I know for a fact they have to hold the record for a collar. I know someone who placed 7 wagers and was given a 25 second delay and collared. 7 wagers!!! what kind of book is that?

My opinion on them didn't form overnight. Been watching them for over a year and a half.

[Bill Dozer]

Kats,

I hear what you are saying about collars...Ideally books couldn't look at eachother and had to move on money or their own info. The ones that couldn't get the volume could wrap it up. I can't see any evidence of bad-line issue there. Maybe you have seen some other recent posts that I missed.

[jjgold]

5 Dimes has more disputes than anyone in the industry and they mis grade way too much stuff.

[Bill Dozer]

According to their website, a wager can be canceled under specific conditions:

"All wagers placed on events with obvious erroneous lines resulting from human error will be graded no action."

What is considered an "obvious erroneous line"? I had a wager canceled because they say the home and road teams were listed backwards. Mind you, the line was correct, they just say the teams were listed incorrectly. According to the time of the e-mail, they did notify before gametime, but since the game was played at 5:45am EDT, I didn't get the notice until the game was completed.

Should the wager be honored, or does this fall within the "obvious erroneous lines" umbrella? BTW, in Australia, the home team is listed first, just as 5Dimes had it when the wager was processed.

exstatman,

I brought this to the GM's attention. He was not aware of it and is giving all would-be winning bets credit for their win.

You should see it in your account now.

[jjgold]

exstatman,

I brought this to the GM's attention. He was not aware of it and is giving all would-be winning bets credit for their win.

You should see it in your account now.