Hey Andrey, I noticed something in their rules where it states that when you deposit by Credit Card, you are required to send documents. Did you send them documents?
"Due to changes in **** and ********** rules, Pinnacle Sports is unable to return funds to member credit cards. Within three days of your deposit and before any withdrawal is processed, you must upload legible copies of the credit card, front and back, a valid identification with picture ID, and a completed Credit Card Authorization Form."
If you did send them documents, including your CC front and back etc, at what point did you realize your funds were gone? Before or after you submitted documents?
Clearly once could assume that the so called theives stole your email account password, created a Webmoney account, made a small deposit and the "Webmoney" withdrawal option was made available.
Now a good course of action would be to contact Webmoney, find out where the withdrawal went, notify them that there has been a case of fraud and you want it investigated.
As I can see from the responses from Pinny, they are wrong in the case that one word in Russian deems the ruling different from the other translations. This seems to be your only angle to blame Pinny for this action taken please as in previous posts, you verified that you submitted your documents (See post 57)
In your very first post you state that "At night, from 2nd to 3rd of December (GMT+2) 2007, i found, that i can not login neither to my account at pinnacle, nor to my primary email." Suddently everything doesn't seem to add up from your first post, to you sending documents on November 31st and you receiving emails about a withdrawal etc.. I hope you follow my concern here, you send them documents for a withdrawal that you didn't make to a WebMoney account made by ficticious theives whom stole your information.
Please help me here..
"Due to changes in **** and ********** rules, Pinnacle Sports is unable to return funds to member credit cards. Within three days of your deposit and before any withdrawal is processed, you must upload legible copies of the credit card, front and back, a valid identification with picture ID, and a completed Credit Card Authorization Form."
If you did send them documents, including your CC front and back etc, at what point did you realize your funds were gone? Before or after you submitted documents?
Can I receive a payout to my WebMoney account?
Yes but withdrawals using WebMoney are accepted only if funds were originally deposited using WebMoney and they can only be returned to the same WebMoney ID as the account depositing.
To request a WebMoney withdrawal, please send an e-mail from your registered email address to our Customer Service Department at CSD@pinnaclesports.com. Please remember to include your Pinnacle Sports Client ID, your WebMoney Purse details and the required amount.
While you may withdraw more than the amount deposited, the maximum aggregate withdrawal amount using WebMoney is $25,000 USD or €19,000 EUR per month. WebMoney withdrawals are returned to the same WebMoney passport with a status of "Formal", "Personal" or "Merchant" as the deposit. Withdrawal requests to "Alias" passports will be declined.
Please note that all withdrawals for more than $10,000 USD or €7,500 EUR require manager approval, therefore there may be a delay in processing these withdrawals.
Yes but withdrawals using WebMoney are accepted only if funds were originally deposited using WebMoney and they can only be returned to the same WebMoney ID as the account depositing.
To request a WebMoney withdrawal, please send an e-mail from your registered email address to our Customer Service Department at CSD@pinnaclesports.com. Please remember to include your Pinnacle Sports Client ID, your WebMoney Purse details and the required amount.
While you may withdraw more than the amount deposited, the maximum aggregate withdrawal amount using WebMoney is $25,000 USD or €19,000 EUR per month. WebMoney withdrawals are returned to the same WebMoney passport with a status of "Formal", "Personal" or "Merchant" as the deposit. Withdrawal requests to "Alias" passports will be declined.
Please note that all withdrawals for more than $10,000 USD or €7,500 EUR require manager approval, therefore there may be a delay in processing these withdrawals.
Now a good course of action would be to contact Webmoney, find out where the withdrawal went, notify them that there has been a case of fraud and you want it investigated.
As I can see from the responses from Pinny, they are wrong in the case that one word in Russian deems the ruling different from the other translations. This seems to be your only angle to blame Pinny for this action taken please as in previous posts, you verified that you submitted your documents (See post 57)
Pinnacles speaks that the swindlers have sent the letter about withdrawn money even on November 29. To them have not paid because I have not sent in Pinnacle the documents about my credit card (copies of the credit card, front and back, a valid identification with picture ID, etc.) to this moment.
When I have seen that my wager became -1 euro, I have understood that it is necessary to send these documents.
November 31 I have sent all documents.
When I have seen that my wager became -1 euro, I have understood that it is necessary to send these documents.
November 31 I have sent all documents.
Please help me here..
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