I made a huge mistake trying to bet under 18.
So, I deposited 50 euro's to the ladbrokes site and tried to bet. I won some money and I tried to withdraw the money. Unfortunately I couldn't withdraw the money because I needed to give them my ID. I gave them my ID and they said that I was to young to play on the site and that therefore my account would be closed and their Payments department would refund back to my card the full deposit/s made whilst my account was open. So I waited, and waited... But I never got the money. I contacted them telling them I didn't get refunded and they asked me if I could send them my bank info so they could refund me my money. I did what they asked me to do and I waited again... Two weeks later I and I still didn't get refunded. So, I contacted them again a second time. I got the same message and they also assured me they would refund me my money this time. So I gave them my bank info again and waited again... Two weeks later I'm writing this and I don't know what to do. What can I do to get my money back. Please help me..
So, I deposited 50 euro's to the ladbrokes site and tried to bet. I won some money and I tried to withdraw the money. Unfortunately I couldn't withdraw the money because I needed to give them my ID. I gave them my ID and they said that I was to young to play on the site and that therefore my account would be closed and their Payments department would refund back to my card the full deposit/s made whilst my account was open. So I waited, and waited... But I never got the money. I contacted them telling them I didn't get refunded and they asked me if I could send them my bank info so they could refund me my money. I did what they asked me to do and I waited again... Two weeks later I and I still didn't get refunded. So, I contacted them again a second time. I got the same message and they also assured me they would refund me my money this time. So I gave them my bank info again and waited again... Two weeks later I'm writing this and I don't know what to do. What can I do to get my money back. Please help me..