Seriously though, this case seems different to me than others I see on here whining about not getting paid. Some reasons it's different:
-The poster speaks English fluently instead of being out of some Eastern European country or Russia where you get a lot of scammers
-This isn't his first post, been a member for 10 years and is an SBRPro
-This Robert guy pulled a couple of easily disprovable excuses out of his ass which lends itself to just wanting a reason not to pay
-I have gone on benders in online casinos, and I, Like the OP and probably everyone else who plays online, start small and increase the betting if I am winning. What this means is there are 500 players who lose $500 that you never hear about and a couple of people hitting it big.
If you don't mind MSutter, I think there is a history you can pull up of your recent play on that game. Copy and paste it in a post so we can see what's going on. I went into my betonline account and didn't see that game so they may have pulled it.