I posted this on 2+2 and it was suggested that I post on this forum. Even though Ignition does not offer sports betting, they are affiliated with Bovada/Bodog and my situation shows how scummy their organization is. At the very least, my story will serve as a warning for others who play on the Bodog/Bovada/Ignition network.
Cliff’s:
I played blackjack on Ignition regularly from 9/26 til 11/3. I was winning consistently and receiving timely cashouts. Ignition kept sending me promotional emails and upgraded my rewards status to Platinum on 11/1. With Platinum Rewards (50% Bitcoin deposit bonus) I had my biggest win on 11/3. Rather than pay out my big win, Ignition Casino disabled my account on 11/16 to conduct an investigation for “suspicious activity”. During the course of their investigation, I called in twice and was subjected to interrogations during those calls. Per their demands, I submitted 3 utility bills and 4 selfie pictures. Despite answering all of their questions, supplying every piece of documentation they requested no matter how ridiculous, on 1/19, I received an email from Ignition stating that they found conclusive evidence of “Bonus Abuse”, permanently disabled my account, and confiscated all of my funds ($12,800).
Full Story:
I started playing on Ignition Casino on 9/26 after reading about their special Bitcoin promotion (100% deposit bonus up to $1,000). That promotion ended a few days later. I continued to play in October after learning about their Rewards Program, where I was a Silver Rewards member at the time. I played enough in October to become a Platinum Rewards member for November.
I made a withdrawal request on 11/3 for $9,500 and this is where things got shady. After not receiving my withdrawal for a full week, I emailed them on 11/10 to get an update.
On 11/10, I received this generic response: Your withdrawal with Reference Number xxxxxxxx, requested on November 3 via Bitcoin for $9,500, is still being reviewed. This takes approximately 48 hours; however, this is just an estimated timeframe and it may take a bit longer than that.
On 11/16 at 2:09 PM, I received the following email message: Your account has been temporarily disabled and under investigation after we found some suspicious activity in your account. We ask that you please contact us at your earliest convenience at 1-855-370-0600.
On 11/16 at 2:18 PM, I received the following email message: Our casino team has reviewed your account and has recognized you as a skilled player who does not need the aid of promotional money in order to win. Your Ignition Casino account will no longer be eligible for promotions and will not accrue reward points; however, we will continue to offer the same level of customer service and fast payouts that you've come to expect. Thank you for choosing Ignition Casino.
On 12/1, I called in to get an update. Ignition asked me to send in a proof of address, a selfie picture holding my ID, and a picture of my ID outside my house and showing the house number.
On 12/1, I emailed the documents per Ignition’s request over the phone. I had recently graduated college and moved a couple of hours away for a new job, so the address on my license was still my college apartment address. I submitted a picture of my license (old address), a selfie holding my license showing my house number (new address), and a screenshot of my electricity bill (new address).
On 12/4, Ignition emailed to ask me to send in:
1. A selfie photo of you holding your ID in front of your house. We request that you let someone else take a picture of you so the house itself and the house number are both visible in the picture.
2. The actual copy of your utility bill as a proof of address (e.g. phone/mobile bill, electricity bill, water bill, gas bill, cable bill etc.). The document should include your name, logo of the issuing company, your current address, recurring charges and the date when it was issued. The document should be up to date.
On 12/8, I emailed the documents per Ignition’s 12/4 request, with my Chase bank statement instead of my electricity bill.
On 12/11, Ignition emailed to ask me to send in:
1. Another copy of your proof of address in a form of utility bill (such as water or electric bill).
2. A picture of yourself holding your ID in front of your old address. Make sure you also capture the house and the house number (282 etc).
3. A picture of yourself holding your ID in front of your new address. You mentioned before that you moved to a new address, so we want you to send a proof for that matter.
I was so fed up at this point since I had to drive 2 hours back to my old address but I had no choice.
On 12/18, I emailed the documents per Ignition’s 12/11 request.
On 12/24, Ignition emailed to ask me to call in again. I was out of the country at the time for the holidays. I called in on 1/9. Ignition told me that they received my documentation and were concluding the investigation.
On 1/19, Ignition emailed me the following:
The investigation into your account has concluded. After a full review of the play in your account, we have found conclusive evidence of Bonus Abuse. As your actions were in violation of our players terms of agreement, your account will now remain permanently disabled, and all funds in your account have been forfeited. Please note that any accounts opened by you, or that are found to be linked to you will also be disabled, and any funds in those accounts will also be seized.
Here are some answers to some questions that may come up:
I played blackjack and blackjack only.
I only used the bonuses and promotions that showed up on my account under the gift box icon.
I used Bitcoin to deposit and withdraw.
I won $21,144.66, not including the $12,800 that’s still owed to me.
I feel it’s hopeless to call them again.
Here is a link with screenshots of all of their emails to me https://www.dropbox.com/sh/dzrg5v90d...k14QxCWDa?dl=0
As I mentioned earlier, I recently graduated college so this money means A LOT to me. I would really appreciate any help with getting Ignition to pay me my account balance. This is outright theft by Ignition Casino.
Thanks to everyone in advance for your help and advice!
Cliff’s:
I played blackjack on Ignition regularly from 9/26 til 11/3. I was winning consistently and receiving timely cashouts. Ignition kept sending me promotional emails and upgraded my rewards status to Platinum on 11/1. With Platinum Rewards (50% Bitcoin deposit bonus) I had my biggest win on 11/3. Rather than pay out my big win, Ignition Casino disabled my account on 11/16 to conduct an investigation for “suspicious activity”. During the course of their investigation, I called in twice and was subjected to interrogations during those calls. Per their demands, I submitted 3 utility bills and 4 selfie pictures. Despite answering all of their questions, supplying every piece of documentation they requested no matter how ridiculous, on 1/19, I received an email from Ignition stating that they found conclusive evidence of “Bonus Abuse”, permanently disabled my account, and confiscated all of my funds ($12,800).
Full Story:
I started playing on Ignition Casino on 9/26 after reading about their special Bitcoin promotion (100% deposit bonus up to $1,000). That promotion ended a few days later. I continued to play in October after learning about their Rewards Program, where I was a Silver Rewards member at the time. I played enough in October to become a Platinum Rewards member for November.
I made a withdrawal request on 11/3 for $9,500 and this is where things got shady. After not receiving my withdrawal for a full week, I emailed them on 11/10 to get an update.
On 11/10, I received this generic response: Your withdrawal with Reference Number xxxxxxxx, requested on November 3 via Bitcoin for $9,500, is still being reviewed. This takes approximately 48 hours; however, this is just an estimated timeframe and it may take a bit longer than that.
On 11/16 at 2:09 PM, I received the following email message: Your account has been temporarily disabled and under investigation after we found some suspicious activity in your account. We ask that you please contact us at your earliest convenience at 1-855-370-0600.
On 11/16 at 2:18 PM, I received the following email message: Our casino team has reviewed your account and has recognized you as a skilled player who does not need the aid of promotional money in order to win. Your Ignition Casino account will no longer be eligible for promotions and will not accrue reward points; however, we will continue to offer the same level of customer service and fast payouts that you've come to expect. Thank you for choosing Ignition Casino.
On 12/1, I called in to get an update. Ignition asked me to send in a proof of address, a selfie picture holding my ID, and a picture of my ID outside my house and showing the house number.
On 12/1, I emailed the documents per Ignition’s request over the phone. I had recently graduated college and moved a couple of hours away for a new job, so the address on my license was still my college apartment address. I submitted a picture of my license (old address), a selfie holding my license showing my house number (new address), and a screenshot of my electricity bill (new address).
On 12/4, Ignition emailed to ask me to send in:
1. A selfie photo of you holding your ID in front of your house. We request that you let someone else take a picture of you so the house itself and the house number are both visible in the picture.
2. The actual copy of your utility bill as a proof of address (e.g. phone/mobile bill, electricity bill, water bill, gas bill, cable bill etc.). The document should include your name, logo of the issuing company, your current address, recurring charges and the date when it was issued. The document should be up to date.
On 12/8, I emailed the documents per Ignition’s 12/4 request, with my Chase bank statement instead of my electricity bill.
On 12/11, Ignition emailed to ask me to send in:
1. Another copy of your proof of address in a form of utility bill (such as water or electric bill).
2. A picture of yourself holding your ID in front of your old address. Make sure you also capture the house and the house number (282 etc).
3. A picture of yourself holding your ID in front of your new address. You mentioned before that you moved to a new address, so we want you to send a proof for that matter.
I was so fed up at this point since I had to drive 2 hours back to my old address but I had no choice.
On 12/18, I emailed the documents per Ignition’s 12/11 request.
On 12/24, Ignition emailed to ask me to call in again. I was out of the country at the time for the holidays. I called in on 1/9. Ignition told me that they received my documentation and were concluding the investigation.
On 1/19, Ignition emailed me the following:
The investigation into your account has concluded. After a full review of the play in your account, we have found conclusive evidence of Bonus Abuse. As your actions were in violation of our players terms of agreement, your account will now remain permanently disabled, and all funds in your account have been forfeited. Please note that any accounts opened by you, or that are found to be linked to you will also be disabled, and any funds in those accounts will also be seized.
Here are some answers to some questions that may come up:
I played blackjack and blackjack only.
I only used the bonuses and promotions that showed up on my account under the gift box icon.
I used Bitcoin to deposit and withdraw.
I won $21,144.66, not including the $12,800 that’s still owed to me.
I feel it’s hopeless to call them again.
Here is a link with screenshots of all of their emails to me https://www.dropbox.com/sh/dzrg5v90d...k14QxCWDa?dl=0
As I mentioned earlier, I recently graduated college so this money means A LOT to me. I would really appreciate any help with getting Ignition to pay me my account balance. This is outright theft by Ignition Casino.
Thanks to everyone in advance for your help and advice!
