VIP gave me bet on wrong game, do I have any recourse?

[knicknut]

I'm pretty sure I'm totally screwed, but this is worth a shot.

I was looking at two HTs today, Georgia Tech and Florida. I typed my bet into each as I was considering (I had two windows open).

I clicked "Confirm" on Georgia Tech, which I decided to bet, took a screenshot, and closed the windows.

I'm going through my screenshots just now and find that it actually bet the FLORIDA game (which I had open in the OTHER window). Georgia Tech won, Florida is about to lose, I'm about to cry, $6600 poorer than I should be.

I haven't been able to get through to CSR and doubt I have any recourse because I didn't notice it right away. But if anyone has any ideas I'd appreciate it.

If not, I guess this is a nice PSA to always double check your bets, and to be careful with having multiple windows open (especially on VIP) because you might end up with the wrong game!!!

EDIT: Lucas explains it more clearly than I did:

VIP really has a software glitch...

(i) Try to prepare final confirmation for event A
(ii) Open second window and prepare final confirmation for event B
(iii) return to event A and pres confirm
(iv) you have betted on event B although you have confirmed bet on event A

[Sam Odom]

Seems you are S.O.L.

'Maybe' if you contacted them BEFORE kickoff they would've helped. But now??? I doubt it.

[knicknut]

Yeah, I had no idea about it until 5 minutes left.

If I had caught it right away I could have hedged pretty easily, but Miami FLORIDA playing GEORGIA tech and FLORIDA playing GEORGIA made it that much easier to miss.

[Sam Odom]

Very expensive lesson.

[knicknut]

Yeah, "never trust a book to give you the game you have listed in your window and click confirm on."

(Sorry to sound bitter, but if I actually had screwed up and bet the wrong line I would feel more culpable. This is just because of bad coding on the website that requires much closer checking than I gave it credit for.)

[Dark Horse]

You don't stand a chance of getting your money back. If it helps, you're not the only sports bettor to have made this mistake. The shorter the memory, the happier the gambler. Good luck with your next bet.

[knicknut]

You don't stand a chance of getting your money back. If it helps, you're not the only sports bettor to have made this mistake. The shorter the memory, the happier the gambler. Good luck with your next bet.

Yeah, thanks. I refuse to admit that I made a mistake (besides not realizing that I got screwed early enough). Just hope the public also avoids the bugs that may occur with multiple instances open.

[darkghost]

I made a mistake last week similar to yours trying to middle a HT line. I bet -6.5 on one side and wanted to bet +7.5 on the other but instead bet -7.5 by mistake. And of course I lost both bets. I think it happens to all of us on occasion.

[Mudcat]

Weird thread. You screwed up. I get that. But what's with all the finger-pointing at VIP? Am I missing something?


VIP gave me bet on wrong game

From what you have said, VIP gave you exactly what you entered - like they should.

but Miami FLORIDA playing GEORGIA tech and FLORIDA playing GEORGIA made it that much easier to miss.

I don't even know what you're reaching for here. VIP doesn't set the college match-ups, they just post lines on the scheduled games like every other book.

be careful with having multiple windows open (especially on VIP) because you might end up with the wrong game!!!

Okay those are reasonable words of caution but why "especially on VIP?"

(Sorry to sound bitter, but if I actually had screwed up

If?

This is just because of bad coding on the website that requires much closer checking than I gave it credit for.)

Coding? I've used VIP for years and all you have to do is place the bet you want. It's also not a bad idea to double-check your bet confirmation. I'm guessing you didn't do that and that's also VIP's fault?

I refuse to admit that I made a mistake

Apparently.




Dude, your message here is a decent one. The potential cost of not concentrating constantly can be very high for players.

I don't mean to hit you when you're down but this finger-pointing at VIP just seems shifty to me.

[Lucas]

Coding? I've used VIP for years and all you have to do is place the bet you want. It's also not a bad idea to double-check your bet confirmation. I'm guessing you didn't do that and that's also VIP's fault?

I am afraid it is misunderstanding...

VIP really has a software glitch...

(i) Try to prepare final confirmation for event A
(ii) Open second window and prepare final confirmation for event B
(iii) return to event A and press confirm
(iv) you have betted on event B although you have confirmed bet on event A

[Mudcat]

Really? I'll be damned.

[knicknut]

Yes, Mudcat, that is my point and my main gripe. I'm willing to accept full culpability if it was truly my fault and I clicked the wrong game. But what Lucas just stated is exactly what happened.

I hope you agree now that, despite that fact that it was still an error I should have caught (although how many of us check every single be we make that carefully in the heat of quick halftimes), my anger with VIP is not unwarrented.

[isetcap]

I love it when Lucas, for whom English is perhaps his third or fourth language helps clarify things for those of us who claim English as our first language.

[knicknut]

Sometimes lack of familiarity with a language can help someone avoid overcomplicating things and can ensure clarity

[Dark Horse]

I misunderstood your post as well. Lucas explains a dangerous software glitch. You should get your money back if you lost it because of that glitch.

[isetcap]

I misunderstood your post as well. Lucas explains a dangerous software glitch. You should get your money back if you lost it because of that glitch.

I agree completely. VIP is operating with software that is stealing from players. Let's hope that the power behind this forum has taken notice of Lucas' explanation and will be in contact with their close friends at VIP to prevent this kind of documented thievery.

[knicknut]

John and Bill, how do you feel about this?

[Bill Dozer]

A lot of books don't allow you to use multiple browsers and/or make it impossible to do so. It's an advantage you are not supposed to have. The rule exists mostly because people will open multiplewindows in the same sessions and refresh the line on one screen while not refreshing on the other, giving you two lines to choose from. The rule is probably there as a deterrent for those shot takers. Pinnacle also forbids multiple browsers. Below is VIP's rule.

#21 Members found using multiple browsers and/or found attempting to manipulate or ascertain information concerning the casino software code will forfeit all winnings and become deactivated as a Company member.

VIP would want to pay you for the bet on the page you clicked. If they have seen this before or have some way of seeing proof of this in their system, they will likely credit you. If not, you don't have any proof that you clicked on one page vs.. another. That could be a problem.

Since you did check your pending wagers and didn't report it until after the game, there might not be anything they can do. The book's can see which of their webpages you viewed so they know you checked your pending wagers as they advise.

Let's hope they are aware of commands applying to the most recent page in the session and can investigate your bet from that day.

[DrSlamm]

Dont open new windows while betting.. this should be obvious

If you want multiple windows.. login seperately each time and dont **** with cookies etc.. cant go wrong

[pags11]

lucas is definitely tight...will make a mental note not to ever open multiple browsers with one book...

[knicknut]

Thanks for the response, Bill.

I certainly understand the rules you state and the rationale behind them. Since I was looking at betting two separate games, however, and opened those two separate windows simultaneously, I would think it is apparent that I was not taking advantage of the "reloading to take the better of two lines" method, which I agree is not very scrupulous.

Also, I didn't check my pending wagers until there was 2 minutes left in the game and both games were out of hand, so I didn't "freeroll" them or anything.

I would appreciate your advice on how to proceed. I wouldn't want them to look at my history if in the past when I've used the two windows to bet different games and find an instance where my actions could be interpreted as the rule you implied, and have them confescate my winnings (which would obviously be even worse). It's not like I have something to hide, but you never know how the books will interpret it if you start complaining.

Thank you.

[Korchnoi]

Two windows

How can having two browsers open help you? If the line your trying to be has been changed, when you go to confirm the bet they just tell you the line has changed. At least this is how Pinny and Heritage works.

[Yoshi]

Why would anyone want to open 2 or more betting windows at VIP? Scalping?
If you are a scalper you could get "ready" to place a bet faster than usual as soon as the Pinny or whatever line changes. So thats how it can help Korch.

[Yoshi]

I misunderstood your post as well. Lucas explains a dangerous software glitch. You should get your money back if you lost it because of that glitch.

No he shouldnt, because books do NOT want you to open more than 1 window

[beetman]

Maybe I'm misunderstanding something, but why would a book care if I had multiple browser windows open, and why is it any of their business how I choose to access their website? I use Firefox and always have a lot of tabs and windows open. It's pretty common that if I want to check, say, Pinnacle, I just type Pinnacle into a window even though I might have already had a tab open for Pinnacle. It's faster to just load a new page rather than look to see where I had Pinnacle open before. Also, sometimes I have one sport open in one tab and a different sport in another tab. It's not like I'm using any more of their resources by having two tabs open vs having one tab open.

If VIP's software has a glitch that confirms a bet when the user didn't hit confirm, of course they should refund the wager. I'm really confused why anyone would disagree.

[Lucas]

Dont open new windows while betting.. this should be obvious

If you want multiple windows.. login seperately each time and dont **** with cookies etc.. cant go wrong

As I know, this does not work at VIP, they use sessions not cookies, and that is the reason why is this circus now. The info about your last prepared bet is stored at their server and it is waiting for your confirmation.

Pinnacle also forbids multiple browsers.

No problem in my experience..

Thegreek is good example how to do it right; TheGreek also uses sessions. If you try to bet at TheGreek and have multiple bet windows prepared - you are refused. And this is right and this is the small and important variance. At Greek you have some notice about "multiple windows open".

It is a glitch @ VIP, because bettor who has many windows opened and makes line shopping (esp. on mentioned halves) can forget that he is logged somwhere and has a prepared bet, (or simply can not find the right window and logs again - funny, but it happens to me from time to time). Then he is actually betting on something absolutelly else then he wants @ VIP. I am sure that adding a doublecheck (after bettor sends his request for a bet) to the software is not a big change. Only this: check if the bettor did not open another betting window - and in that case nullify all sessions.

I can not forget small nudge.. From A+ company I do not await such software bugs, but all we are people.... so in that case a possibility of cancelling wager is a BIG PLUS, that can overcome bugs. I know that VIP does not allow it in any case. Compared to mentioned TheGreek ... and also Pinnacle or WSEX. If a bettor has a good reason - they are, in rare cases, able to cancel a bet.

[marc]

The thing to remeber about VIP is that because of thier software, you can only view 1 set of lines at a time. So a person who might wnat to look at both NCAA and NFL, might well want to use 2 browsers instead of toggling back and forth.

I know wiht Pinnacle, I often use multiple browsers, so I can see both the full game lines and halftime lines at the same time.

[Lucas]

Marc you are 95% correct At VIP you can see more sets of lines, but you can only bet on one event. Just do not prepare two bets simultaneously.

[isetcap]

This issue of having multiple browsers open is a bunch of antiquated nonsense. There is no reason at all why the software can't notify the user that there is another wager pending confirmation before allowing the user to set up a new wager. If I want to view VIP's line in fifty different browser sessions, there should be absolutely no problem but as soon as I try to set up a second unconfirmed wager, the software could and should tell me that I need to confirm or deny the existing unconfirmed wager.

[Dark Horse]

Someone just lost $6300 (3300 loss +3000 win) because of a software glitch, and we're even considering that this may be his fault, if only for not having read the small print? I don't think so...

This is not an A+ book.

[isetcap]

Someone just lost $6300 (3300 loss +3000 win) because of a software glitch, and we're even considering that this may be his fault, if only for not having read the small print? I don't think so...

This is not an A+ book.

We'll see if we get an "A+" response. I suppose that if the session problem was fixed immediately, and if knicknut were to receive a "comp" of $6300 or more for helping expose this flaw in their software; then that might be an "A+" response. If they don't have the capacity to go back and verify the legitimacy of knick's situation, then they have even more problems they need to take care of.

[DrSlamm]

Someone who waits until after the game is finished to complain about their bet / email VIP etc gets little mercy from me.

[isetcap]

Someone who waits until after the game is finished to complain about their bet / email VIP etc gets little mercy from me.

The issue doesn't start or stop with knicknut's situation. Even if you don't care about knicknut, it's still inappropriate that this can and will take place continuously until the problem is fixed by VIP.

You may not offer any sympathy, but you are not an "A+" book.

[Yoshi]

Dont be silly, he wouldnt have a case at most other A+ books either...i dont like VIP, but this has nothing to do with their class.

[isetcap]

Dont be silly, he wouldnt have a case at most other A+ books either...i dont like VIP, but this has nothing to do with their class.

Of course it has to do with their class. An "A+" book should not have a functionality error that causes its playership to confirm bets for which they do not intend to confirm. Once again, it's not about knick's specific case, it's about a disfunctional platform that misleads.

If it's not a case of class, then why doesn't this situation take place at other "A+" books?