my resume

[bobbyfk]

maybe my resume is the reason i am not getting interviews...what do you guys think? i took off address and phone #'s

Robert F. K
*********@gmail.com

Objective

To obtain a great customer service position, to further my skills and enhance my
career options for the future.

Experience


March 2008-Febuary 2009 Borgata Hotel Casino & Spa Atlantic City, NJ

Customer Care Operator
*Places wake up calls for customers in timely fashion
*Places work orders in Expresso system
*Pages guests for various reasons
*Transfers calls to the appropriate department
*Processes employee call out information

Oct 2007 - Present West at Home LLC Omaha, NE

HSN Customer Service Representative
*Places orders for customers
*Assists customers with any questions they may have regarding ordering
*Process payments using Credit Cards, Check, or Money Order
*Obtains great quality reviews and customer compliments
*Handles customer complaints and works to resolve issues in a timely manner
*Routes calls to the correct departments when transferring
*Greets all customers in a courteous manor
*Professional voice on the telephone

Education

2003-2007 High School,NJ
*Obtained Diploma
*Media Club for 4 years
*Joined the 2006 School to Work Program

Skills

Knowledgeable in Microsoft Word, Excel, PowerPoint and OpenOffice
Able to navigate through Microsoft Windows versions 98 – XP
Typing accurately at 40 WPM

References

West At Home LLC
1-800-662-9292

Mr. Dave P

Mr. Thomas V
Retired Airline Pilot

[InTheHole]

Do you have a mentor...I would have them take a look at that resume...when I have time I will PM my thoughts but the intial thing that stands out and made me stop reading the resume was you "Objective"...

[pavyracer]

If everyone applying for the same jobs you do has any kind of a college diploma it definitely puts you at a disadvantage but since I don't know where you are applyng for I can't tell you if you are under-qualified or over-qualified for the job.

[SamsNCharge99]

Not trying to sound mean...but maybe going back to college may help

[InTheHole]

I would get rid of the Casino job....hate to be blunt but you did nothing there...or at least thats what it reads like...I like the home shopping job but you have to make it more actions oriented...For example, manage consumers side of over 500,000 dollars in sales. Responsible for follow up etc.

[InTheHole]

And by the way...I could care less if you were in the media club...simple put Highschool ...we know you graduated if you put it on the resume

[Matt Rain]

Your objective shouldn't be to land an entry-level customer service position - you're selling yourself short and looking like you don't really care about moving up the ladder. Too vague and generic.

I would drop that section and explain my career plan in my cover letter instead.

[SlickFazzer]

http://www.free-resume-tips.com/10tips.html

[InTheHole]

Here are some examples of customer service resumes

Contact Information:

Full name
Present and permanent addresses
Telephone numbers
Email address

Objective:

Self-motivated, detail-oriented, customer-friendly individual who wants to grow with a company.

Accomplishments

Received several Customer Commendations and retention.
Promptly answered telephone calls to reflect professional corporate image.
Consistently processed all sales contracts and parts orders without errors.
Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
Advised customers on the location, sellection, price, and use of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future.
Skills

Customer Relations
Customer Retention
Needs Assessment
Computer Skills

Proficient in following computer applications:: Internet Explorer
HTML
E-Mail
QuickBooks and Quicken
MS Office XP 2003 (All Products)
Adobe Acrobat
Internet Research
Experience

Customer Care Consultant

Afni Upsourcing, Tucson, AZ, 2007 - 2008

Responded to inbound service calls in a fast-paced, high-volume call center.
Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
Possess effective communications skills, and work well with others at all levels.
Customer Care Consultant

Safeway, Tucson, AZ, 2005 - 2005

Performed under pressure in a fast-paced environment.
Cleaned and closed kitchen nightly.
Worked effectively under limited supervision and in a cohesive team environment.
Upheld and surpassed sanitation and food quality standards. Worked nights to prepare kitchen for the next day´s business.
Prepared menu items.
Owner

Jeanette Cherry Enterprise, Staten Island, NY, 2001 - 2000

Operated small home-based Home Decorative and Collectibles business.
execcuted complete company start-up including construction, staffing, and financing.
Communicated with customers daily.
Successfully assisted customers in merchandise sellection.
Data Entry Clerk

St. Matthews Baptist Church, New York, NY, 2001 - 2000

Compiled, sorted, and verified accuracy of data to be entered.
Entered data from source documents into computer using keyboard.
Personal Care Aide

Stella Orton Home Care Agency, Inc, Staten Island, NY, 1997 - 2002

Provided in-home daily living assistance to elderly and disabled persons who included but was not limited to: shopping, light housekeeping, meal preparation and serving, limited medication administering and escorted to doctor appointments.
Entertained patient, read aloud, and plays cards and other games with patient.
Education

Certificate, Computer Applications Specialist

Tucson College, Tucson, AZ, 2006 - 2007

Administrative Assistant and Computer Applications Specialist

A.A.S., Information Technology 2003

Kaplan University Distance Learning

Generalist course of study of the Information Technology program. Course not completed.

[DwightShrute]

how cool were you in highschool?

Click to find out

http://www.sailinganarchy.com/general/2002/cool_test.htm

[unde0087]

ya, Bobby, I got to be honest and say your resume is definitely not helping your cause. Pavy is right, college diplomas put resume's on the top of the list. But you have to make your resume more professional. Bobby, what you need is a cover letter to go with these applications. Explain to the business in that letter why you think you are qualified and how you could impact thier business. A good cover letter will also get you to the top of the pile. Just a suggestion! Good Luck to ya Bobby.

[topgame85]

Not trying to be a dick but resumes are over rated period unless they shine with great positions and schooling, all jobs are better won by getting out there and meeting people face to face and being to the point, friendly, funny and determined. personality is the reason people without Harvard degrees get hired, there will always be someone with more experience or education so to get that spot you have to present yourself as a winner who is going places and who people like

[InTheHole]

John Kulins
220 Middlebrook Ave.
Overland Park, KS 66061
Home: (913) 690-1234
Work: (913) 694-5678

Objective:
A position in Customer Service

Strengths:

* Extensive background in customer service.
* Demonstrated ability to handle several tasks at once.
* Won recognition from all previous employers.
* Successful in dealing with difficult customers.


Relevant Experience:

Retail Sales Representative, Assistant Department Manager
Wal-Mart, Overland Park, KS, 1999 - present

* Received two awards for outstanding customer service in the shoe department.
* Frequently requested by repeat customers for assistance in selecting shoes.
* Promoted from sales to assistant department manager.

Sales Clerk, Buyer
More to Love, Walnut Creek, KS, 1997-1999

* Received bonuses for increasing store profits over 100%.
* Selected and priced items; set-up displays; created promotional materials.

Cashier
Johnson County Community College Bookstore, Olathe, KS, 1992-1997

* Perfectly balanced cash drawer for duration of employment.

Education:

Eastern Ad. Education Center, Shawnee Mission, KP
Office Procedures, Certificate of Completion, 1992

References:

Available upon request.

[InTheHole]

Lemma Deol
53 Chena Lane, Albany, NY 12459
(516) 123-4567
Email: you@yourdomain.com

Employment Objective:

Customer Service Manager in the air transportation sector where my 12 years of progressive experience in the industry can add value to a customer-centric team.

Skills and Abilities:

* Extensive experience in servicing customers, both in-person and by telephone, in the hospitality and transportation industry. An independent self-starter.
* Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.
* Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.
* Knowledgeable and experienced in airline operations. Possess a strong combination of training and experience in the industry.

Work Experience:

Customer Relations Supervisor
Eastern Airlines Ltd., Albany, NY 1998-present

* Managed a team of 18 customer service personnel in a multi-base operation.
* Headed up a customer-service fact-finding team that surveyed existing personnel and benchmarked competitors to develop the basis for the company's new program.
* Served as company representative on the Airport Operations Committee where airlines and airport management discuss mutual customer service concerns.
* Trained over 30 senior operations and customer service staff on the use of the company's new customer relationship management database.
* Was named "Customer Service Advocate" for the years 1999 and 2000 and was cited in a major industry magazine as the "… ideal customer service employee".

Customer Service Agent
Semsun Links Inc., New York, NY 1990- 1998
* Dealt with customer service concerns and complaints, by phone and in-person.
* Trained new staff on the use of reservations and flight management software.
* Worked my way up from trainee to senior agent in less than three years.
* Developed a new customer-complaint management system that is still in use.
* Served as a member of the "Customer Service Encounter Group."
* Worked with marketing staff on a major project to "define our customers".

Education:

Diploma in Customer Relations
Wilson Business School, Montpelier, VT (1996-1997).
This intensive course focused on the airline and hotel industries and involved practical work terms with two companies. I finished 3rd overall out of 47 students.

Graduate of Westway High School
Business, Montpelier VT, (1992-1995).
Worked my way through school as a passenger agent at the local airport. In senior year was voted "Most Enterprising Senior" as a result of my extensive charity fund-raising.

Other Information :

I am well known as a hard worker that gets along with everyone. Personal interests include skydiving, mountain biking, jazz and Japanese flower arranging.

[SlickFazzer]

Don't worry, we'll find you a job Bobby. Lots of sharp resume guys on the board.

[themajormt]

Bobby your experience needs to be in past tense like "placed" not "places". That is one of your major mistakes, employers definitely look at word usage on a resume. You also need to find ways that you were successful at your previous and what made you VALUABLE to the company. Just listing what you did there doesnt mean shit, you immediately fall right into the middle of the pack. You want to say "exceeded expectations by upper management by....."

[RealSlimShady]

InTheHole....what would JJ's resume look like? Show us a sample resume you'd create for him....

[Boner_18]

I think the Objective section is a good idea. However, I prefer something like this:

Statement of Purpose
To obtain a position in customer service where I can leverage my experience to date and continue to learn and progress my career as a customer service professional.

Something like that.

Also, it is not a problem that you didn't go to college. There are plenty of places where a college degree is not required and is generally over-qualification. Customer service is one of these areas.

[DontBanMe]

40 words per minute is awful..also take the high school crap off there

[big joe 1212]

Bobby,

Tell me what kind of job you are looking for and I will send you a sample resume.

[jjgold]

Bobby do indoor or outdoor painting and you will make way more money

[Matt Rain]

JJ has a point. Any kind of manual labor job will pay better and keep you in much better shape than a shitty phone clerk position.

[SBR Lou]

40 words per minute is awful..also take the high school crap off there

That stood out to me.

How fast can you type? (Speed test)

[big joe 1212]

s

[InTheHole]

InTheHole....what would JJ's resume look like? Show us a sample resume you'd create for him....

good idea

[j0hnnyv]

Bobby how much was borgata paying for the customer care position? friend is applying for that. all my friends there are dealers or servers.

[BeatTheJerk]

you forgot to add that you sound like a crackhead when you open your mouth ..................... The customer service hiring department would love to know this information before making a decision on you Bobby I assume.

[Matt Rain]

you forgot to add that you sound like a crackhead when you open your mouth ..................... The customer service hiring department would love to know this information before making a decision on you Bobby I assume.

*Professional voice on the telephone

[purecarnagge]

100 bucks and I'll rewrite your resume.

[pico]

highschool grad from nj. you should intern for jj.

[bobbyfk]

Bobby how much was borgata paying for the customer care position? friend is applying for that. all my friends there are dealers or servers.

operators got $10.00 an hour, reps got $11.30

i have contacts over there if your friend needs anything

[bobbyfk]

100 bucks and I'll rewrite your resume.

That stood out to me.

How fast can you type? (Speed test)

Bobby your experience needs to be in past tense like "placed" not "places". That is one of your major mistakes, employers definitely look at word usage on a resume. You also need to find ways that you were successful at your previous and what made you VALUABLE to the company. Just listing what you did there doesnt mean shit, you immediately fall right into the middle of the pack. You want to say "exceeded expectations by upper management by....."

well i got high scores on my quality coaching every month, always in the 90's% wise

And by the way...I could care less if you were in the media club...simple put Highschool ...we know you graduated if you put it on the resume

will change that and thanks alot for ALL your help buddy

I would get rid of the Casino job....hate to be blunt but you did nothing there...or at least thats what it reads like...I like the home shopping job but you have to make it more actions oriented...For example, manage consumers side of over 500,000 dollars in sales. Responsible for follow up etc.

i really don't know what to put to make it more actions oriented, i put my daily actions on my resume

[bobbyfk]

Do you have a mentor...I would have them take a look at that resume...when I have time I will PM my thoughts but the intial thing that stands out and made me stop reading the resume was you "Objective"...

PM's are off for me

[onthewhat]

Bobby leave your wpm typing out...most guys on here type well over 100 words per minute...erase it from resume

[ItchyHooHoo]

Bobby. Make some chit up to stick out. I did. And i got the job. theyll never find everything out.