Hello, I would like to share my experience regarding Betcoin.ag. I made a deposit in the past week of 0.2036 BTC (around 5,4k USD). I placed a few bets on major tennis markets and was able to run up the balance to 0.29187 BTC (around 7,7k USD). As a consequence, I wanted to withdraw my balance. After I had submitted my withdrawal request, I was informed earlier today that they want further KYC information from me. I have provided them with my driving license and a bank statement to verify my identity. Couple of hours ago I received the information that my account is suspended and I should contact them for further details. They are currently holding my balance of 0.29187 BTC (7,7k USD). I have read carefully through their ToC before signing up.
They are accusing me of "using banned scanning services to find and place arbitrage/value bet" which I strongly distance myself from.
I can not exactly recall the bets but 4/5 bets were live bets on major tennis markets (ATP Challenger and WTA 125k+). Tennis is the most fast moving sportw with the prices moving dramatically every 20 seconds.
Betcoin.ag has so far not been able to provide any explanation how they came up with the conclusion that these bets were value bets/detected by any software. Keeping you guys updated on how this continues, big red flag from my side here as they try to scam me off my money. Upon checking with their license provider, their license has been suspended.
@Optional: Can you help me here? I would like to fill an offical complaint against their company.
They are accusing me of "using banned scanning services to find and place arbitrage/value bet" which I strongly distance myself from.
I can not exactly recall the bets but 4/5 bets were live bets on major tennis markets (ATP Challenger and WTA 125k+). Tennis is the most fast moving sportw with the prices moving dramatically every 20 seconds.
Betcoin.ag has so far not been able to provide any explanation how they came up with the conclusion that these bets were value bets/detected by any software. Keeping you guys updated on how this continues, big red flag from my side here as they try to scam me off my money. Upon checking with their license provider, their license has been suspended.
@Optional: Can you help me here? I would like to fill an offical complaint against their company.