Alright, this is why this is a pain sometime, lol. In my team database I had them as CHW when it should be CWS. Should be good to go now.
I work from home and put in 8 hours regardless of what I work on. So if I have no requests on Thursday/Friday, I can put 5-6 hours in to this a day and still get paid for it. But, the reason I have to do something is we have this tracker on our computers that tell when you are online, how long you've been active, inactive, etc witch is connected to everyone of my team and bosses... so I have to be on the computer regardless. So that's why I really don't care about doing this. Maybe we can come up with something legit and make some cash. Plus it's fun.