[player1111]

Hello.I have a problem with this Bookmaker.I have registered with them and have been placing bets for two weeks and I decided to make a withdraw.I was requested documents and sent them my id, driving license and utility bill.Then I received email from them that they refuse to verify my account and that they will return my deposit without any explanation.I tried to contact them again, but they dont reply to my emails and they even dont return my deposit.Its been more than 10 days and I dont know what I can do to receive my money.Can you help or tell me what I can do about this. I had around 1200 euros in this bookmaker

[Optional]

There has been a couple of recent complaints about them http://www.sportsbookreview.com/sbr-...plaints-71346/

If you would like to submit a complaint form we can try to help you too http://www.sportsbookreview.com/sportsbook-complaint/

[player1111]

Thank you for your reply.I have submitted a complaint two days ago.

[player1990]

scam company not pay and closing winning accounts for no explanation,they steal my 1200eur for refusing to verify my normal documents,they not even sent my deposit 175e back

[batistuta90]

I have the same problem. After three weeks of emailing and calling, I filed a complaint here at SBR regarding Otobet. My account was verified within a day. After this I immediately requested a withdrawal of my balance. This has also been more than three weeks ago and I still don't have the money on my account. Really don't know what to do with this. I can't reach Otobet in any way..

[zoloto]

I played with Otobet for few months. Got 100% bonus, played value odds, got paid 1000 eur. No problems.
Then they offered even more generous bonus. So I think they now struggle for money. I beieve they are in red numbers.

[choosehope]

I do wait now nearly 2 month for my outpayment request. In that time frame I got one E-Mail from support@otobet.com stating that I will be paid soon. That was back early in July. After that I couldn't reach them anymore by phone or E-Mail. Seems like all the CS disappeared. Now I will forward my issue to legal assistance. To keep money over such a big time frame is simply fraud. Nothing else.

[choosehope]

I can't believe it, but I received my outpayment after 2 month of waiting. But no apologize, nothing. The Romanian office seems to be not existent. Wrote a letter to this address, it came back. Hopefully they will do better CS in the future.

[Optional]

I can't believe it, but I received my outpayment after 2 month of waiting. But no apologize, nothing. The Romanian office seems to be not existent. Wrote a letter to this address, it came back. Hopefully they will do better CS in the future.

That's good news. Thanks for updating the thread.

Another person who had been waiting a long time was paid this week too. Hopefully this means their issues are solved.

[luctens]

I can't believe it, but I received my outpayment after 2 month of waiting. But no apologize, nothing. The Romanian office seems to be not existent. Wrote a letter to this address, it came back. Hopefully they will do better CS in the future.

I hope by you saying "Hopefully they will do better CS in the future" you don't mean you are going to continue playing with them. What you've gone through is a massive red flag that they are on the brink of going completely broke so think yourself extremely lucky and play with some reputable bookmakers instead of this outfit.

[luctens]

That's good news. Thanks for updating the thread.

Another person who had been waiting a long time was paid this week too. Hopefully this means their issues are solved.

The only "issues" that most probably got solved is that they've had a few big deposits come in that have paid for a few withdrawals to go out. This has got Ponzi scheme written all over it. Complete no go.

[choosehope]

The problem is, that I do still have lots of open bets with them. Hopefully they will be settled by the end of November. Then I will try a final payout.