Sportsbook news results for the search term: bookmaker
Bitcoins are becoming more and more popular with retail vendors and that includes bookmakers. The biggest deterrent for users is the relatively volatile fluctuations of the digital currency. As of September 1, one BTC was worth $479.63, but at three weeks later that number has fallen to $422.92. Benefits of perceived anonymity and lower transaction fees may not be enough for those who don’t want to gamble on their currency as well as their team. But, bookmakers are recognizing that bitcoins are becoming mainstream and want to tap into the growing interest. Over 15 online betting sites that take bitcoin are now covered by Sportsbook Review. That number is expected to double by the end of the year. One of the highest profile bitcoin sportsbooks is Nitrogen Sports, who SBR has completed an initial review on.
Update 10:25AM ET: SBR has spoken with a member of Bookmaker management. The downtime was caused by an IT related hiccup and all sites should be back online within the hour. The Bookmaker (SBR rating A+) family of websites are currently unavailable. SBR is attempting to speak with a representative for an ETA on when the sites should be back online.
Sources familiar with sports betting exchange Matchbook (SBR rating B+) tell SBR that the company has no plans to discontinue servicing sports bettors in the United Kingdom ahead of October 1st when the new UK Gambling Law will be in effect. The same sources also said that Matchbook will obtain official licensing ahead of the deadline. Sportsbook Review will continue monitoring the whos-in-and-whos-out as the deadline nears. SBR also expects bookmakers who hold licenses to decide early next year if operating with the hefty new overhead is viable.
During the Rodrigo Damm vs Al Iaquinta fight, the betting line on "total minutes of bout" was set by bookmakers at 2½ minutes in 2nd round. In other words, players were offered the chance to bet that the bout would end prior to the 2½ minute mark of the second round, or that the second round would go beyond that point.
Approximately midway through round two, Iaquinta floored Damm and the action was stopped. The outcome was then read by ring announcer Bruce Buffer, who declared that the contest ended 2 minutes and 41 seconds into the second round. However, the time clock at the bottom of the television production indicated that the actual stoppage came prior to the 2:30 mark and UFC.com offered various times on their own website. As is the case in all similar events, the officially recognized results are provided by the league or sanctioning body (unless the sportsbook's rules say otherwise) which in this case was the Mashantucket Pequot Tribal Athletic Commission. BetDSI Sportsbook (SBR rating A+) has chosen to grade all bets on the total minutes of round two, whether over or under, as winners.
College Football sports bettors are either happy or furious after lightning put a premature end to the Alabama vs. Florida Atlantic game in the 53rd minute. Online sportsbooks as well as Las Vegas bookmakers require college football games to go at least 55 minutes for bets to have action. In this case, the game was called off in the 53rd minute, which means all wagers on point spread, money line, total, or exotic tickets containing either side have been voided. Adding to the drama was the fact that favorite Alabama was leading 41-0 at the time of stoppage; SBR Odds college football page
shows at least two betting sites with their closing line at 42. In fact, one SBR poster claimed
to have a ticket on Alabama -40 and Florida Atlantic +42.5 - meaning that had the final whistle not been used for another two minutes, he stood to win both bets. Alabama was in long field goal range when the game was called.
Three new online sportsbooks have been added to the Emmy Awards Categories prop betting list. The entirety of the selection on offer from 5Dimes Sportsbook, Bookmaker, and Youwager are available on the page. The best line is rated where an identical market is offered; for example, the page lists 2-way, 3-way, and multi-way markets and where applicable a label indicating the best available line. For bettors backing the favorite of a given market, such as Matthew McConaughey to win for outstanding lead actor in a Drama Series for his work in HBO's critically acclaimed "True Detective", the best available line has McConaughey as a 1 to 3 favorite or -300. This means a $300 wager returns $100 in profit. The best side to bet the underdogs in the market are listed on-page in accordance with the market type.
At the time of this posting 5Dimes and sister sportsbook Sportbet are the only online betting sites to offer odds on Sam Houston State @ Eastern Washington. The line opened back in June at 3.5 and was bet up to 7.5 by the start of July. The total is currently set at 71.5. BetOnline joins 5Dimes as the only other book to offer betting odds on the seasons second game Abilene Christian @ Georgia State. For bettors backing Abilene Christian SBR Odds shows BetOnline giving +5.5 at a price of -110. For those looking to back the favorite, 5Dimes is offering Georgia State at -4.5 -120. Most of Las Vegas and sports bettors worldwide consider the real start of the season August 28th where power teams like Texas A&M and Minnesota, which opened at a 33 point favorite, start their seasons. Nearly all online bookmakers are offering a full card for Thursday with the exception of the Minnesota super spread currently at -26. 5Dimes and BetOnline are also alone currently in offering a betting line.
Online sportsbooks Bovada (SBR rating A) and SportsInteraction (SBR rating B+) are the first to release Emmy odds. Sportsbook Review has a listing of all Emmys prop bets which is being updated hourly as odds move and markets are added. Based on last year's market, it is expected that at least five more online sportsbooks will release a serving of Emmy prop odds. These wagering markets typically provide good value and are added more as entertainment than profit generators from the perspective of online bookmakers. The 66th annual primetime Emmy awards take place Monday August 25 from downtown Los Angeles.
Sportsbook Review has updated the Sportsbook Bonuses directory with the online sportsbook promotions released for the upcoming NFL and College Football seasons. Some sportsbooks have yet to release their special early bird promotions so bookmarking the page and checking it throughout the preseason will show real time updates as SBR researches offers daily. During the MLB season few bonuses are offered as the margins are low for bookmakers. Once football comes around, players are often bombed with offers from books they may not even recognize. It's important not to pursue an offer just because it is juicy. The online sportsbooks listed in the bonuses directory are currently rated as low as of C- which should be avoided for the risk averse. SBR advises players to consider ratings and feedback before depositing to any company, especially with new sportsbooks that are not backed by existing operations. SBR resources such as the scam sportsbook blacklist and avoid list are worth reading before investing hard earned funds. SBR invites players to share their feedback on the presentation of the bonuses directory; feedback can be submitted via email or in the SBR Posting Forum in the Sportsbooks & Industry section.
How to compare Online Sportsbooks bonuses: Bonus $ / ROLLOVER = Bonus per Playthrough = True Bonus
SBR has ordered the bonuses directory by bonus action per play. In other words, SBR has analyzed the size of a given bonus and compared it against the required rollover. This is considered the "True Bonus". For example, if you accept a $100 cash bonus with a 5X rollover, you are receiving $20 of the bonus during each play-through - this is considered your pure bonus. The bigger the percentage of your bonus per wager, the faster you can take a payout. In the bonus world players often believe bigger is always better. This is why sportsbooks inflate the bonus numbers and hope you ignore the wagering requirements. If 100% freeplay is offered with a 10X rollover, SBR would calculate your bonus value per play at 5%. With freeplays you have roughly a 50% chance of adding the total bonus amount to your bonus. (Your $500 free play will result in either $0 with a loss or approximately $500 with a win) SBR subtracts half of the total bonus before dividing by the given rollover. So, a 100% free play is worth 50% cash bonus with a rollover of 5x is $10 per play through and $10 TRUE Bonus. Traditional freeplays are worth about half the same amount in cash.
Researching each Online Sportsbook
While Sportsbook Review is listing sportsbooks with a grade of C- or better in the bonuses directory, historically, the higher rated sportsbooks have performed better across the board in the areas of payout speed, wagering options, customer service, and platform stability. Players may wish to review the most recent SBR community top sportsbook poll, which surveyed all SBR forum users to cast their vote for their favorite sportsbook. The SBR Sportsbooks Rating Guide represents a broader list of over 1000 sportsbooks graded by player feedback and SBR's opinion on past performance. Users who desire more information to make their own opinions should click on the book name for historical news, player feedback and updates.
Sportsbook Bonus Note:
Some bonuses may require promotional codes; please take note of the comments underneath each sportsbook bonus to find these details. In addition, some bonuses are unavailable to certain countries.
The American football season is drawing closer and that means it's almost time to post up again for many seasonal sports bettors. Sportsbook Review urges players to do their homework and not jump at the first big bonus offer made by an online sportsbook. Each year like clockwork, slow and no-pay sportsbooks amp up their marketing efforts and attempt to lure in new blood. Players should use the SBR network to investigate sportsbooks they have never heard of; resources include the SBR Sportsbook Ratings guide and Top Sportsbooks list. Sports bettors have enough to worry about in correctly predicting the outcome of pigskin games, players should not roll the dice and sweat receiving a payout or not after a hard year of handicapping and beating the bookmakers. If you are a player reading this who may have already pulled the trigger too early and require sportsbook assistance, do not hesitate to submit a sportsbook complaint. SBR has assisted players in recovering funds from dodgy online sportsbooks since 1999.
Sportsbook Review began in 1999 as a log of sportsbook activity, player feedback and a dispute resolution service. Based on the information from a growing player audience SBR launched the first Sportsbook Rating Guide in 2002. In 2004 SBR took online sportsbook comparison a step further with SBRodds.com which put bookmaker odds and price margins side by side. In 2005 the SBR network added a posting forum for players to share their opinion of the best sportsbooks, complaints, and handicapping info . The following year SBR, through SBRforum.com, began hosting information for handicapper matchups, game stats, shared free picks, and game breakdowns from sports analysts. Newer websites include SBRpoker.com and SBRvideo.com. Each site served players differently. Due to the growing number of customizable features for which players use a single account ID to log in to the SBR network, all sites have been consolidated under SportsbookReview.com. However, all features remain and are accessible through the same branded website pages. Below is a short list of some of the features in the SBR network.
SBRforum.com: The website hosts handicapper tools such as betting calculators, matchups and league pages. The most popular league pages in July were UFC picks, MLB picks and Soccer picks. All analysis, including info for the 2014 NFL season, can now be found on SportsbookReview.com/Picks.
SBRvideo.com: In 2006 SBR launched a video production studio. Powered by a talented video team that works largely behind the scenes and hosts Peter Loshak and Natalie Rydström in front of the camera SBR has published 1000s of video features. SBR will continue its growing video coverage of both handicapping of sporting events and industry news at SportsbookReview.com/Video.
Betpoints and the SBRstore: Players within the SBR community can use their free BetPoints to play against each in the SBRpoker Room (In mid 2010 SBR began working on its own poker software for members), bet at the SBRsportsbook or win enter contest at SBRcontests.com. SBR Trivia, played within the posting forum, is another great free way to collect. Betpoints can be redeemed for real prizes in the SBRstore.
Note: SBRcontests.com will soon be launching its 10th Annual Beat The Pick Football Handicapper contest.
Forum.SBRforum.com: The aforementioned posting community can now be found at SportsbookReview.com/Forum.
SBRodds.com: The free live odds service can still be accessed directly or at Sportsbookreview.com/betting-odds. Over 200 additional leagues that will include every soccer and tennis match will be introduced before Super Bowl 50.
The 2014 FIFA World Cup saw Germany annihilate Brazil in their semi-final match up Tuesday. The final scoreline read 7-1. Online sportsbook Pinnacle Sports (SBR rating A+) was among the bookmakers to take a large number of bets on Germany. Sports bettors may have felt the loss of star player Neymar de Silva Santos Junior was reason enough to put their dollars behind the Germans. The gamble paid off and then some, although a percentage of gamblers had Germany to win by clean sheet or even 1-0 exact score. | Pinnacle Sports statement on result
An Oddsmaker (SBR rating F) Sportsbook player has filed a complaint with SBR claiming that his balance has been confiscated. The player tells SBR that Oddsmaker cited their rule outlawing non-recreational players. SBR has reported extensively on the past on such confiscations which amounted to well over a quarter million dollars and eventually led to Oddsmaker's placement on the SBR scam sportsbooks blacklist. SBR is gathering facts on the dispute in question and urges users to avoid the F rated bookmaker. Oddsmaker players in need of assistance are asked to write to SBR.
The FIFA World Cup 2014 may be a couple of weeks away, but there is plenty of movement in the way of odds changes worth noting. Sportsbook Review last reported on the World Cup Betting Directory and the many football betting markets available. Bettors looking to capitalize and beat their bookmaker should read this article.
Update: Normal service resumed approximately one hour after this report was published. Bookmaker.eu (SBR rating A+), as well as BetDSI (SBR rating A+) and related websites are currently experiencing technical issues leading for the website to either not load or slowly boot up for players. A Bookmaker manager has confirmed that their technical department are working to restore normal service ASAP.
5Dimes Sportsbook (SBR rating A+) has a giant lead in this quarter's SBR Forum Top Posters Poll. It looks as if victory is in the bag as they sit atop the Posters Poll comfortably with 126 points. Pinnacle (SBR rating A+), Heritage (SBR rating A), Bookmaker (SBR rating A+), and Bet365 (SBR rating A) round out the top five. SBR will update as soon as the poll results become official, and thanks users for once again turning up and letting their voices be heard.
Sportsbook Review has learned that following new regulations, Playtech will restrict both new and existing customers from Belgium effective 29 April 2014. Belgium based users will no longer be able to register with any Playtech online sportsbook or casino product. While popular british Bookmaker William Hill no longer allowed new Belgium players as of last year, existing Belgium users must withdraw their funds.
The NBA Prop Bet Directory at Sportsbook Review lists each day's slate of betting markets from online bookmakers. The page is normally fully populated by 4PM ET each afternoon or earlier: Each online sportsbook has a different schedule for managing their proposition wagers. The NBA Prop Betting page is intended as a shopping comparison guide for sports bettors.
Sportsbooks licensed by the UK Gambling Commission have long been shielded from much of the public distrust toward online bookmakers. These organizations billed themselves as operating in rock-solid jurisdictions, or as Canbet Sportsbook put it on their website, the "strictest and most regulated wagering environment".
5Dimes Sportsbook (SBR rating A+) has been voted best sportsbook by the SBR Forum community for the third year in a row. Pinnacle Sports (SBR rating A+) finished second overall. Heritage Sports (SBR rating A) finished in third place. Bet365 (SBR rating A) finished in fourth place. Bookmaker / BetDSI (SBR rating A+) finished fifth.
JustBet Sportsbook (SBR rating A) has informed SBR that as of this afternoon all players under the Ucabet and BetGuardian brands are being moved over to the JustBet platform. SBR reported in July 2013 that JustBet Sportsbook announced a move to the Bookmaker Sportsbook (SBR rating A+) family. Management cited being able to focus resources and service improvement as part of the change.
Before handicapping Friday's slate of NBA games, make sure to check out SBR's NBA Prop Betting Directory. The page indexes the top online bookmakers proposition odds being offered and is generally filled by 4PM ET or as sportsbook odds are released. The page is not dynamic at this time and is intended as a sportsbook shopper's betting guide.
SBR Forum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. Votes will be accepted through January 2014. Cast your vote here!
In today's iGaming News video update, host Natalie Rydstrom reports on the latest items from the Sportsbook Review.com news feed. Show topics include the recent SBR player advisory to carefully choose their bookmaker and not simply to be blinded by the size of the starter bonus, as well as a couple of updates on chronic slow-pay industry sportsbooks.
Update 9:10PM CST: Bookmaker is back online. The Bookmaker Sportsbook (SBR rating A+) family websites, which includes Bookmaker, BetDSI, and BetCRIS are currently off-line due to technical issues. Phone lines remain open though there is a large queue of users waiting for support. The group expects to be online during the scheduled Sunday night football game.
Sportsbook Review.com provides an SBR iGaming news video update for Friday, September 6. Topics in today's show include the recent news of British bookmaker William Hill (SBR rating A) exercising a call option with Spanish business Miapuesta, as well as recent sportsbook industry dispute updates. Follow SBR on Twitter @SBRreview.
British bookmaker WilliamHill (SBR rating A) has finalised their acquisition of Spanish-facing betting company Miapuesta. WillHill took advantage of a six-month call option it held in its pocket following the initial agreement with Miapuesta's parent company Sportingbet (SBR rating D+), which SBR reported on earlier in the year.
British bookmaker William Hill (SBR rating A) is pulling out of China. As of August 19, all residents of China will have their accounts suspended. After this date, the players will be unable to use their accounts to access the sportsbook or any of the gaming rooms. Players will be able to request payment as normal through the "My Account" cashier.
SBR reported on July 17 that JustBet Sportsbook (SBR rating B+) has moved into the Bookmaker (SBR rating A+) office. JustBet, as well as sister sportsbook UCABet, will now be fully powered by the Bookmaker operation. Players with balance queries or account access issues should wait for the migration phase to be completed.
JustBet Sportsbook (SBR rating B+) has moved into the Bookmaker (SBR rating A+) office. JustBet will now be fully powered by the Bookmaker operation. Management tells SBR that players will soon have the ability to place larger wagers, select from more wagering options, as well as bet on the live betting in-play platform offered to Bookmaker customers.
GVC Holdings, a provider of B2B and B2C services, has completed their acquisition of SportingBet. Under the terms of the deal, British bookmaker William Hill (SBR rating A) has acquired SportingBet's Australian business and has been granted a call option over SportingBet's Spanish business.
iGaming operator and land-based sportsbook BetFred (SBR rating B-) now has its very own television channel. BetFred has partnered with news and sports outlet Satellite Information Services (SIS) for this deal. BetFred will broadcast its television channel during business hours across its 1,365 betting shops in the UK.
Sportsbook Review thanks all SBR Forum members that turned up to cast their vote in the Top Online Sportsbook poll for February 2013. After a month of voting, 5Dimes Sportsbook (SBR rating A+) emerged as the poll winner with 294 points. Pinnacle Sports (SBR rating A+), Bookmaker / Bet DSI (SBR rating A+), Heritage (SBR rating A), and Bet365 (SBR rating A) rounded out the top five.
There is one week remaining in the SBR Forum posters poll for top online sportsbook. SBR Forum invites users to cast their votes for their favorite online bookmakers. SBR Forum is awarding six points for users' first choice, four points for second, and three points for third. Votes are being accepted through February 2013. You may cast your vote here!
There are two weeks remaining in the SBR Forum posters poll for top online sportsbook. SBR Forum invites users to cast their votes for their favorite online bookmakers. SBR Forum is awarding six points for users' first choice, four points for second, and three points for third. Votes are being accepted through February 2013. You may cast your vote here!
The SBR Forum posters poll for top online sportsbook is underway. SBR Forum invites users to cast their votes for their favorite online bookmakers. SBR Forum is awarding six points for users' first choice, four points for second, and three points for third. Votes are being accepted through February 2013. You may cast your vote here!
The BetMaker (SBR rating B+) betting exchange has been merged with Bookmaker Sportsbook (SBR rating A+). Players were notified yesterday morning that they would be able to log-in to Bookmaker by adding an "L" to the end of their account IDs. All players balances are expected to be transferred within 24 hours to the new system. SBR will update this report as the transfers are confirmed as completed.
SBR Forum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. Votes will be accepted through February 2013. Cast your vote here!
Sportsbook Review.com news anchor Natalie Rydström gives an SBR iGaming News update for Friday, December 21st, 2012. In a day the Mayans are calling the last on earth, an update is given on an internet gambling bill close to becoming law in New Jersey, as well as a major acquisition by British bookmaker William Hill (SBR rating A).
BetCRIS.com (SBR rating A+) has acquired all Bookmaker.eu Non-US accounts. All Bookmaker non-USplayer balances as well as pending wagers have been transferred to the new site. Balances do not have any rollover requirement. A Bookmaker manager tells SBR that US players are not affected by this move.
Bookmaker Sportsbook (SBR rating A+) has added the open parlay betting option to their sportsbook. Open parlays have increased in popularity and allow a player to keep slots open in a parlay to be filled at a later date. SportsbookReview is preparing a video review update to highlight this and other changes to the Bookmaker platform.
The annual SBR Forum poster's poll for top sportsbooks closes end of day Friday, September 21st. Currently, the top five ranked sportsbooks as voted by users are 5Dimes (SBR rating A+), Pinnacle Sportsbook (SBR rating A+), Heritage Sportsbook (SBR rating A), Bookmaker/BetDSI (SBR rating A+), and BetIslands (SBR rating B). | Vote in poll
SBR Forum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum. Vote here!
Bookmaker (SBR rating A+) has upgraded its software and user interface. The core engine of the software, powered by Digital Gaming Solutions (DGS), remains the same. Bookmaker expects users to be able to more intuitively navigate between the sportsbook, casino, racebook, and cashier. Players are asked to write to Sportsbook Review
with feedback of the new interface.
UPDATE 6:30PM ET: Betmaker is back online. The Betmaker (SBR rating B+) exchange is currently undergoing maintenance. SBR spoke with Betmaker.ag management, who expect that the exchange will be back online by this afternoon. In the meantime, players are able to call customer service or access support through live chat.
A 105Vig (SBR rating F) victim writes in. The player tells SBR that he held a $3,000 balance when the scam sportsbook went off-line in February of 2012. On November 8th of last year, SBR published a sportsbook scam alert on 105Vig as the new sportsbook advertised no-deposit bonuses and credit lines to the public. 105Vig was completely off-line just three months later. SBR advises players to avoid sending their money to unestablished bookmakers. Sportsbooks that offer bonuses which seem too good to be true often are.
WagerUp (SBR rating C) has been added to the SBR sportsbook ratings guide. WagerUp is part of the BTG Global gaming family. The sportsbook holds a gaming sub-license in Curacao and runs its marketing out of Canada. Management tells SBR that the sportsbook came online Thursday and targeted this weekend for a soft launch.
On November 3rd, 2011, SBR reported that VIPSports.eu (SBR rating C) was the latest licensee of the BTG Global group. VIPSports.eu is operated by a former manager of defunct, long-time industry bookmaker VIP Sports (SBR rating B-).
Players with feedback from playing with the BTG Global group are asked to write to SBR.
A former VIP Sports (SBR rating B-) player writes to SBR with a payment complaint. The player says that he was supposed to be sent a $500 check to settle his account with VIP Sports last year. The player has shared communication with VIP Sports that indicates a specific courier method as well as tracking number. This payment was never received. The VIP Sports customer service box is no longer being managed, after the sportsbook (along with sister sites Nine.com and BetGameday) shut its doors on 1 August 2011.
On September 5th, SBR reported that GTBets (SBR rating C) would honor all VIP group players' balances. GTBets is a new Curacao based bookmaker managed by former VIP managers and using the VIP servers and software. The sportsbook mirroring VIP is an attempt to capitalize on the good name the brand once held. SBR has confirmed that GTBets has honored more than $35,000 in payments, which was believed to be all outstanding requests. SBR will speak with management concerning the $500 botched check withdrawal.
21KBet Sportsbook (SBR rating D-) is not paying its players. The Malta-based sportsbook is currently behind on €25,143 in payments to players. The last reported payment, made via bank transfer, was for €670. Of twenty-six players owed, seven are waiting for banktransfer, one Paypal and the rest Moneybookers.
SBR reported on 4 January 2012 that 21KBet blamed Moneybookers for not being able to issue payments via that method, claiming that it had no access to deposited funds. Moneybookers refuted part of 21KBet's assertions, stating that the bookmaker was not a registered gaming merchant. 21KBet declined to comment on why it could not pay players via an alternate method, or why players that deposited via other methods are also not being paid.
On January 16th, SBR reported that the Lotteries and Gaming Authority (LGA) of Malta issued a statement denying that 21KBet holds a gaming license.
21KBet is no longer communicating with SBR and is providing only generic updates to players on the status of their funds. SBR advises all users to avoid the blacklisted sportsbook.
Digital Gaming Solutions' (DGS) casino has been successfully audited by Jacobson Gaming LLC. Headquartered in San Jose, Costa Rica, DGS is one of the gaming industry's most recognizable softwares. DGS services online sportsbook and casino operators with state of the art betting software and support. DGS clients include industry titan Bookmaker Sportsbook (SBR rating A+).
Jacobson Gaming LLC was founded by Dr. Eliot Jacobson, PhD. The company certifies casino games for fairness and tests the intergrity of software based random number generators. Dr. Jacobson's company issues the Certified Fair Gambling seal to companies that pass an exhaustive auditing process for game fairness, including RNG and statistical testing. Jacobson Gaming has certified software companies across the globe. SBR spoke with both the owner of DGS software, as well as Dr. Jacobson to confirm the successful audit.
A PulseBet (SBR rating F) victim writes in. The player tells SBR that he was scammed out of $2,000; after building his bankroll up, the player took a break from wagering only to return to find the sportsbook off-line. On 17 November 2011, SBR reported that both PulseBet and sister sportsbook SynBet (SBR rating F) remained online, despite a public admission of insolvency. Both websites went off-line shortly thereafter. Many of the scam shops' customers were users from TheRXforum. TheRX introduced the previously unheard of sportsbooks on 16 August 2011, advertising SynBet as a platinum sponsor.
Players are owed a minimum of $21,000, according to sportsbook complaints filed by users of PulseBet and Synbet.
SBR advises readers to exercise extreme caution playing with new bookmakers. The sportsbook ratings guide, as well as the scam sportsbook blacklist, are intended to educate readers on the risks associated with each company.
On 15 July 2011, SBR reported that VIP Sports (SBR rating B-) would close its doors. The Curacao based bookmaker announced that as of August 1st it would no longer be in business. VIP, along with sister sportsbooks Nine.com and BetGameDay.com instructed players to withdraw their funds by that time. Many seasonal players were taken by surprise when logging on for football season and realizing that the VIP brands were defunct. SBR exhausted all avenues in contacting former VIP personnel and eventually procured a statement that players would be paid.
Smarkets (SBR rating C) is a Malta-based betting exchange. Smarkets opened for business in February of 2010. The Malta-based operation runs marketing out of London, UK, and employs a small customer service staff. The exchange does not accept US players. The exchange makes a profit by charging a commission ranging from 1 to 4% on customer net winnings. The business model is to offer punters a cheaper alternative to traditional vigorish imposed by conventional bookmakers. The CEO and Co-Founder of the company is Jason Trost. SBR posters have thus far reported positive experiences with the outfit. SBR knows of no outstanding Smarkets payment disputes.
Smarkets has been assessed with a preliminary sportsbook rating of C. Players with feedback at the exchange are encouraged to write to SBR through this sportsbook form or via email.
BetIslands (SBR rating B) players have continued to report positive experiences with the sportsbook. Much of the positive feedback surrounds General Manager "Jon Kreta", who prides himself on attention to detail and VIP service of player accounts. BetIslands is the youngest sportsbook to occupy a top five-slot in the SBR posters sportsbook poll. The biggest hurdle has been website uptime - in June of 2011 the sportsbook experienced downtime due to technical outages within their building. Since that time, BetIslands infrastructure and website performance has improved.
As a result of their efficiency, BetIslands Sportsbook has received another sportsbook rating upgrade. The last upgrade made on August 5th was posted after SBR verified that the operation is backed by established industry bookmakers. SBR will continue to evaluate customer service and payout feedback as the sportsbook grows. BetIslands players with feedback are asked to write to firstname.lastname@example.org; alternatively players may voice their feedback within the SBR Sportsbook & Industry forum.
SBRforum posters are asked to cast their vote for the best bookmakers. The online sportsbook poll opened on October 1st, and runs for three more days through October 31st, 2011. Posters are invited to place votes for their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's Sportsbooks for October 2011. Vote here!
SBRforum posters are asked to cast their vote for the best bookmakers. The online sportsbook poll opened on October 1st, and runs through October 31st, 2011. Posters are invited to place votes for their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's Sportsbooks for October 2011. Vote here!
A Sportsbook.com (SBR rating D-) player confirms receiving payment. The player filed a sportsbook complaint through SBR on October 8th indicating that he had been unable to withdraw a balance of $2,500 for four months. The player explained that he had tried through a number of Sportsbook.com (ag) methods, only to stall on each attempt. After SBR contacted management, it was stated that the players funds had in fact been re-sent.
On September 28th, SBR reported that Sportsbook.com moved non-US players to Global.Sportsbook.com - an operation headquartered in Malta and acting as a sublicense to WinUnited Ltd, which powers online bookmaker Youwin Sportsbook (SBR rating D-). Sportsbook.com caused controversy at the time of announcement as its lengthy email to players stated that futures bets would not be honored, a decision which was later adjusted after SBR connected with a Non-US Sportsbook manager. You can read more about the canceled wagers situation in this Sportsbook Review report.
SBRforum posters are asked to cast their vote for the best bookmakers, the online sportsbook poll took place on October 1st. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's Sportsbooks for October 2011. Vote here!
SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's Sportsbooks for October 2011. Vote here!
Oddsmaker Sportsbook (SBR rating F) has confiscated $203,432 from players that were considered "professional" sports bettors. The players had not committed an offense other than being labeled as non-recreational players, according to the scam sportsbook. Oddsmaker players are at the mercy of the scam bookmaker, who spends upwards of six figures annually on marketing campaigns, snail-mail pamphlets and betting brochures. Oddsmaker promotes the image of a financially sound sportsbook able to take on all comers, however the sportsbook ignores industry standard, ethics and reason in dealing with their clients.
Bookmaker (SBR rating A+) and Diamond Sportsbook (SBR rating A+) are performing a quick upgrade which will cause the sites to be down for approximately 45 to 60 minutes. No phone wagering or mirror site access will be possible during this period. Management tells SBR it is routine software maintenance.
UPDATE: Bookmaker is back online.
Bookmaker (SBR rating A+) users report problems accessing the sportsbook's homepage. SBR will update this report.
UPDATE — Bookmaker players report that the website has stabilized.
The Bookmaker (SBR rating A+) website is currently unavailable for some players. Bookmaker management expects normal access to be restored for all players shortly.
Bodog sportsbook (SBR rating A) is now officially licensed by the UK Gambling Commission to offer betting services throughout the United Kingdom. Bodog is the first industry bookmaker to be in compliance with new regulations that will require online sportsbook operators to attain a license for each European jurisdiction they wish to serve. | Bodog UK CEO commentary
The June 2011 SBRforum Posters Sportsbook Poll has concluded. Each SBRforum member with 25 posts or more was invited to cash their vote for their top three favorite sportsbooks. Pinnacle Sports ranked in at number one overall, with BetJamaica, 5Dimes, TheGreek, and Bookmaker rounding out the top five.
BetIslands sportsbook (SBR rating C+) players have submitted positive feedback in forum topic, 'BetIslands Sportsbook'. Players have commented that the Costa-Rica based sportsbook has extended good customer service and prompt payouts since coming under new ownership, and being assessed with a sportsbook rating earlier this year.
BetIslands is run by Jon Kreta— the former manager of WagerChief (SBR rating B-)—and is stationed in the Jazz Sports Group facility. Jazz provides BetIslands with hosting, wagering and IT support. BetIslands processing is run independentantly -- SBR has confirmed that BetIslands is backed by established bookmakers. BetIslands rating has been increased to C+.
Swedish bookmaker Betsson (SBR rating B-) has officially acquired Betsafe. Betsafe—a Malta-based operator—held a rating of C in the SBR sportsbook ratings guide. Betsson reportedly spent €32.5m in acquiring all shares of Betsafe (corporate name Artic Invest SA). As part of the deal Betsafe will also receive future payments during 2011, which amount to a revenue share relative to the development and growth of the Betsafe base.
SBRforum posters are asked to cast their vote for the best bookmakers. The poll remains open through June 2011 and will be indexed atop the SBR Posting Forum at the conclusion. Currently, Pinnacle Sports, Bet Jamaica, The Greek, 5Dimes, and Bookmaker occupy the top five slots. Vote here!
SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's Sportsbooks for June 2011. Vote here!
BREAKING NEWS UPDATE - SBR TV's Judie Russell is on location outside BetEd headquarters.
Sources tell SBR that BetEd Sportsbook has physically moved its hardware out of its office. Management is unreachable and players have not received any response to questions about their funds.
On May 23rd, SBR reported on sportsbook domain seizures which effected seven gambling websites. BetEd reportedly had the largest involvement with a bogus processing company setup by US authorities.
Bookmaker (SBR rating A+) has changed their domain name to www.Bmaker.ag. The original domain (Bookmaker.com) was seized along with seven other gambling websites—including industry sportsbooks BetDsi.com, Betmaker, and Beted.com—by US authorities pursuing banking violations.
An SBRforum poster has won a life-changing parlay at Bookmaker Sportsbook (SBR rating A+). The SBRforum poster has agreed to an interview with SBR to discuss his ten team, $139,756 parlay win. The lucky player is also the subject of a celebratory Bookmaker.com press release..... read more.. read more.
SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's Sportsbooks for October 2010. Vote here!
The Bookmaker.com Group (SBR rating A+), which includes Diamond & BetCRIS is currently undergoing website maintenance. Bookmaker has stated to SBR that all sites are expected to be back online shortly. Players can still place bets by telephone by dialing 1-866-924-3712.
UPDATE — Bookmaker is back on-line.
Bookmaker.com (SBR rating A+) is experiencing server related slowdowns. Until normal access is restored, Bookmaker players can place wagers via phone by dialing 1-866-924-3712.
Four new Casineto (SBR rating D-) slow-pay complaints have been filed. In SBR's last Casineto update, the sportsbook claimed that the 11 players who filled out sportsbook complaint forms could expect to receive payment by May 25th. Since that report, 4 new payment complaints have been submitted to SBR. Casineto's debt to 15 players is now $6637; with the oldest payment requested in May of 2009.
The casineto.net bookmaker seems do not like to payout my winnings (1025 USD) I asked the payout on 04.04.2010 23:18 by moneybookers. And they show me big letters:secured and fast deposits, guaranteed payouts within 48 hours. I wrote 4 e-mail to them: when will I receive my payout, why is the delay, they answered me that they work so hard, and it will done as soon as possible...etc. They do not asked for me documents, but I send them after two weeks they do not payed, but they do not answer or comment it. So this is my situation, and I would like to ask your help about that problem, so could you do anything in order to receive my winned amount
Through the month of May SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum. Vote here!
A player deposited €90 into his Oddscompany (unrated) account on March 24th. After increasing his balance to €286.10 he requested a withdrawal to Moneybookers on April 11th. At this point Oddscompany removed all winnings from the player's account and charged an €88.20 processing fee due to his account using the same IP address as another player.
As mentioned before we found out that two accounts in our database have used exactly the same IP-adress. The fact that several other factors in these accounts are exactly the same, it was obvious for us that you made a double account. This is according to our GTC’s not allowed. XIII. Supplementary conditions for online bets (Internet bets)
5. Only one registration per user is allowed and the account-keeping and the placement of bets are only on one’s own account. In case of violation, all opened betting accounts of the user will be closed, all placed bets and all movements on the betting accounts will be cancelled. For the cancellation the bookmaker will charge the user € 100,00 for every affected betting account. The payout of possible winnings of the affected betting accounts is not possible.
Therefore we cancelled all your bets and winnings and charged a fee of 88,20 as you had not enough money on your account.
The player informed SBR that upon opening his account he supplied a copy of his passport and debit card to Oddscompany to verify his identity. As for being linked to another IP address, the player has stated that he has placed bets through a university computer. SBR is following up with Oddscompany.
BetSportsWeb (SBR rating D+) has finished its payment installments to a player that requested $2857 in November 2009. The player was paid between each $150-$250 each installment. SBR reported on March 19th that two other BetSportsWeb players were also being slow-paid for a combined $7,395.
Finally I received everything from BetSportsWeb! They sent me my last portion of $170 yesterday. Recapitualtion is as follows:
My balance was $2857 in the middle of November 2009. They paid me in 15 installments between $150 - $250. It took them 4 months and a half. They collected $10 per withdrawal. Nevertheless that players deserve one free payout per month. As a conclusion, at least for me, BetSportSWeb is one of the most pitiful ofshore bookmaker. I'd like once again to thank you about the support with my complaint against BetSportSWeb!
Bookmaker (SBR rating A+) has officially acquired GamblersPalace (SBR rating C+). All player balances remain and wager history remains intact and pending withdrawal requests do not need to be requested again. The acquisition by Bookmaker is the kind of news players that filed GamblersPalace slowpay complaints in the last month were hoping for.
Players at LasPalmas, eHorse, and BetCanadian have confirmed payment. On 12/27 SBR broke the news that the aforementioned Horizon Twenty brands were acquired by Bookmaker.com (SBR rating A+). SBR readers that had filed complaints last year against the LasPalmas Group and its sister sportsbooks have confirmed over $54,000 in payments since the acquisition. Bookmaker's financial security provides security to the LasPalmas brands. LasPalmas, eHorse, and BetCanadian have been upgraded to the mark of B.
Just to let you know, all the money I had requested from ehorse has been paid. I have a small balance remaining at the site but the $18000 that was requested about 4 months back has now been fully received by bank wire.
Bookmaker (SBR rating A+) CEO Mickey Richardson tells SBR that the acquisition of Las Palmas (SBR rating B) and sister sportsbooks has been completed. Las Palmas and its parent company Horizon20 have been a successful brand since 2001 through 2008. At the start of 2009 some players experienced payout delays and SBR readers reported over $120,000 in delinquent payout requests. Those players have already began receiving their funds and are now able to make additional withdrawal requests. Bookmaker also tells SBR that it will keep the brands, which it now fully owns, and bring them to the level of service players expect from a Bookmaker/BetCRIS product. Las Palmas' SBR rating peaked at B in 2008 before its players first reported negative feedback. Bookmaker has acquired many brands that have needed aid over the years. | Full Press Release: Bookmaker announces acquisition of Las Palmas.
The New York Police Department today announced the indictment of BetOnline principals on gambling charges. According to news conferences held by the NYPD and the NY District Attorney, charges are largely based on evidence of cash transactions that took place in the United States, including one paid in person to a winning bettor for over $500,000. Multiple alleged agents and credit websites were also named and cited as "wire rooms" for stateside bookmaking. It is unclear if the arrests will affect BetOnline's ability to send post-up player's their funds. SBR will investigate further and monitor BetOnline's progress in sending what is expected to be a surge in withdrawals. Although highly rated sportsbooks have weathered legal problems of key individuals, players are advised to use caution as the company's position becomes clear.
SBRforum and SBR.TV contributor Peter Loshak shares his insight on how the sportsbooks fared in Week 5.
It was an interesting week for the house, as they did well on some games, got killed on others, and narrowly avoided getting killed on teasers. I spoke with the head linesman at BookMaker, who got into some specifics with me.
The worst game on the card for the house was in the NFL, Atlanta/SF. Big sharp action and the public were all on Atlanta, as was yours truly as well. And as many people have already guessed, the 10-point win by Florida in Florida/LSU was a colossal disaster for the books, with the big back-and-forth live movements leaving the house wide open for a middle, which was exactly what wound up happening.
To read the rest of Peter's article, view Monday Night Football action shows public big on the Jets.
Tomorrow starts week 4 of the Beat The Prick Football Handicapping Contest and the last week to make enough picks in order to reach the minimum needed picks to be eligible for season-ending prize money. Contestants must place 48 total plays at a maximum of 4 picks per week to be eligible for $10,000 in guaranteed Grand Prize money. Handicappers are invited to compete for up to $5,000 in weekly prizes throughout the NFL regular season. The $10,000 Grand Prize is sponsored by Bookmaker (SBR rating A+) | BTP Contest
There is still time to enter four picks for Week 1 of SBR's annual Beat The Prick Football Handicapping Contest. The Prick is off to an 0-3 start this week leaving a $5,000 prize pool on the table for those who can finish in the positive. $10,000 in Grand Prize cash, sponsored by Bookmaker (SBR rating A+), is guaranteed to be split among the top 7 season finishers. | Enter your picks | More Free Handicapping Contests
Through the month of September SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum. Vote here
LasPalmas (SBR rating D+) players report being owed over $124,000. The slow-pays began in January of 2009. LasPalmas stated they had processor problems in February after multiple payout complaints surfaced. Players were assured things were fine and told they could expect to receive funds at the beginning of March. At the start of March a few players were sent small payments, but large balance holders were left to wait and continued to be fed generic email responses. The Las Palmas Group, which includes eHorse and eHorse-X, is no longer willing to discuss player complaints with SBR. The largest payment LasPalmas has made this year was via book-to-book transfer of $40,000 on 4/15/09 to a player's Bookmaker.com (SBR rating A+) account. Interbook transfers have since been discontinued as LasPalmas payout delays increase. The largest pending payout is more than $34,000 which SBR reported on 6/17/09.
HighRollerOnlineCasino is the newest site from sportsbook website mass-producer EZ Sports Group. SBR will attempt to identify many new sportsbooks from scam operation EZ Sports prior to football season. The group has used a new batch of website domains to hook players through search engines and is offering a turnkey program for new bookmakers. The EZ Sports network of sportsbooks will heavily advertise bonuses from 25% to 100%.
The sportsbook will use JungleWager.com for current and future depositing bettors. The operation has not been indexed in the SBR Rating Guide due to its primary business being that of a service provider for other bookmakers. SBR will evaluate JungleWager and encourages players who use it, or have used BetMet.com, to contact SBR.
Costa Rica-based WagerChief (SBR rating C) has been acquired by BetPhoenix (SBR rating B+). The new sportsbook was previously hosted by IDSCA which offers bookmakers turnkey gaming solutions. BetPhoenix management states that they stand for player funds as of today. Independent management will try to build the brand under BetPhoneix ownership. Player account information and websites are expected to be transferred to the BetPhoenix servers within the next few days. Players are not expected to see an interruption in service as both sportsbooks use the same ASI software. SBR will reevaluate WagerChief after migration is complete.
BetPhoenix management tells SBR that it is actively pursuing other opportunities to acquire gaming companies, including poker and casino brands.
Four players report being owed a total of $35,000 since February or earlier. The payout requests were made by both bank wire and bank check. Las Palmas is currently unable to transfer funds from its Bookmaker.com (SBR rating A+) account to the player's as it has in the past. SBR has confirmed that LasPalmas bettors who have made small withdrawal requests after these players received their funds. | Las Palmas Group Sportsbooks
Sister books, Sportsbetting.com, Racebook, and Win4Real confiscate player's winnings and deposits
The player opened accounts at all three sportsbooks in June of 2008, depositing and playing consistently for five months. In November his accounts, which showed a profit of approximately $20,000, were frozen. The sportsbook cited a rule saying the player could only have an account at one sportsbook in the Sportsbetting.com Group. SBR has advised the sportsbook to pay the player for all wagers it booked since the player's funds were at risk. Bookmakers should have the ability to limit a player's action but should not retroactively void winning bets. Thus far Sportsbetting (SBR rating C-), Win4Real (SBR rating C-) and Racebook (SBR rating C-) have not agreed to pay the player for winning wagers, or even the winnings on the first of the thr
Evebet (not rated) credits player for winning wager following yesterday's report on the canceled futures bet. Evebet players who had a wager canceled are asked to send details to SBR. | View forum discussion
Three players wrote SBR with similar complaints. Each player had wagered on Jenson Button to win the Formula 1 World Championship at the odds of 70:1. At the time these wagers were placed the betting market, including Bookmaker (SBR rating A+),The Greek (SBR rating A+) and Betfair (SBR rating A+), was offering similar betting odds. SBG waited until Jenson Button won the first two Formula 1 races, voided the wagers, and offered to reinstate the bets at 10:1. SBG is wrongly applying the "gross or obvious error" rule to these bets. The line was not offered in error. SBGglobal bettors are victim of outright theft. This sportsbook has a long history of cheating players. SBG management would not discuss the cancellations with SBR.
Las Palmas Group pays two owed players. Both players have been waiting for payment since February third. One of the two, an eHorseX (SBR rating D+) player, received payment of $40,000 via transfer to Bookmaker (SBR rating A+). A third player reports waiting for funds since March. Once payment is sent, the Las Palmas Sportsbook ratings may be reassessed. | Discussion
The no-pay sportsbook has removed all daily betting options, including soccer, with the exception of snooker. Players should continue to pursue their funds and document current balances with account screenshots. SBR has received no-pay complaints from players owed since February. Gold Victory complaints total approximately $40,000. In March the sportsbook made a cryptic statement (below) suggesting the company was dealing with ownership issues or possibly attempting to sell to another bookmaker.
HighRollerSportsbetting enters the SBR Rating Guide at F. HighRoller is the second new EZ Sports Group sportsbook to be rated this week. SBR expects to identify many new sportsbooks from scam operation EZ Sports this month. The group has used a new batch of website domains to hook players through search engines and is offering a turnkey program for new bookmakers.
BetJoint (SBR rating C) players moved to Bookmaker (SBR rating A+). Players can log into their account at Bookmaker.com with their normal BetJoint user ID and password. Bookmaker management tells SBR they expect to have the BetJoint website working on their servers shortly. Condition of Bookmaker taking over BetJoint player balances is a 3 time play-through (rollover) of player funds.
On March 6th, eHorse, part of the LasPalmas Group (SBR rating C-), states the player's withdrawal will be processed in two weeks. On March 16th, ehorse stated the player will not have his $40,000 withdrawal as he was initially told. The player is told payment will be delayed until "early April". eHorse concedes that the size of his winnings is playing a role in his place in the queue. Both SBR and the player have asked Las Palmas to show the player good faith and provide a partial withdrawal of the size other players are currently receiving. The player has offered to accept a roll-over following a transfer to Bookmaker.com (SBR rating A+). eHorse declined and alluded to sendng a "partial payment" early next month. The player continues to ask for a portion of his funds to be sent to Bookmaker or via bank wire now and asks for details about how much he will eventually receive and when.
SBR Forum Posters' Poll Open: SBR posters invited to vote for Top Sportsbooks
Through the month of March SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum. Vote here
IGsports (not rated) player bonus complaint
The sportsbook invited new players to wager on five spread bets risking a minimum £20 in an effort to obtain a £100 free-play on a live soccer match. The player fulfilled the requirements but was denied his free-play. IG Sport did not offer a valid reason for denying funds but cited "higher than expected demand" suggesting it did not want to keep its side of the bargain due to it being a poor investment. SBR continues to speak with the UK-based spread betting company. IGsport is a sister bookmaker of Extrabet.com and BinaryBet.com.
SBROdds.com showed the Pittsburgh Steelers favored by 6.5 to 7 since the line opened. The line started at 7 at TheGreek (SBR rating A+) and Pinnacle (SBR rating A+), and was briefly available at 7.5 (-115) for Cardinal Backers at Bookmaker (SBR rating A+). Players monitoring SBROdds saw the majority of the sportsbooks dance between 6.5 and 7 over the last two weeks. Many Arizona Cardinal bettors are waiting until game day for a chance at a more appealing price on a +7. There are a few sportsbooks offering 7 now for those players looking to lock in on the half point with a slightly higher price tag. Watch live betting odds at SBROdds.com.
SBR Sportsbook Tours: View photos of BetPhoenix (SBR rating B) here. The sportsbook is located in a two floor complex near the airport in San Jose, Costa Rica. SBR toured the impressive facility, which is partly under construction, last week. BetPhoenix shares ownership with Diamond Sportsbook (SBR rating A+). Diamond is located in the Bookmaker (SBR rating A+) building, also in San Jose, Costa Rica.
PlayFast website: By 2003 Playfast.com had become the undisputed leader arming players with industry inside-information and information on dishonest bookmakers... Top sportsbooks are eager to quickly and fairly resolve complaints submitted to SBR, recognizing SportsbookReview as the player's voice. | SBR's article
Playfast opened as a sportsbook in early 2008. Both Playfast and BetCascade are under the same operation which owes millions of dollars to bettors.
Sportingbet (SBR rating C-) refuses to grade Russian soccer wagers placed over six months ago. The sportsbook states they are investigating the validity of the result despite being unable to refer to any official league investigation and that wagers with other bookmakers have been graded days after the match. Sportingbet has encouraged players to request the wager be canceled and have their risked funds returned. Sportingbet players also continue to complain about the books refusal to honor documented wagering incentive offers. Players report being offered a risk-free wager of 50£. If the bet loses and the player seeks to collect refunded losses, customer service has offered the canned response "Interactive Sports (CI) Limited has the right to cancel or withdraw this offer or change any of its terms at any time and without cause/notice".
Unibet enters the SBR Rating Guide at B+. Unibet focuses on the European market. Unibet Group plc acquired MrBookmaker in 2005 for GBP 22.25 million cash and shares in an effort to expand in France and Belgium. The Malta-based gaming company receives mostly positive feedback with some complaints about payout delays due to account verification and audits upon withdrawal request. Some players report a two week wait during the process.
08.24.2008 BetFirstClass Warning
The unrated sportsbook is one of 11 betting websites on its platform. They share the same IP address. Nine of those sites are registered under a proxy service. The other two, NetBet777.com and BetDragon.net have the same whois registration as one of the biggest bookmaker thieves in 2008, Atlantisbets (SBR rating F)
. The new sportsbook, which has started an advertising campaign with at least one forum website, has copied the about us page and terms of service from SBG Global (SBR rating D-)
. SBG customer service states they are unrelated to BFC. BFC uses an unknown brand of software, also used by BetCascade (SBR rating F)
. SBR will ask FirstClass management to comment before initiating rating coverage.
Player: This is the second time this bookmaker has done this. I have not lost money here, but I am somewhat dismayed that you have them so highly rated when they are essentially engaging in fraud by attratcting punters with attractive offers and then changing/removing them.
SBRforum Free Roll poker Tournament: Thursday, July 31st
The 2nd tournament this month will be played on the Bookmaker (SBR rating A+) poker tables Thursday. Players can read rules and enter here. Congratulations to last week's winner, Rake922, who won 1st prize after beating 2nd place finisher Happy Boy. The top 10 place holders will win prizes for Thursday's tournament.
BetVegasVic enters the SBR rating guide at C. VegasVic is a new sportsbook with ties to established bookmakers in Costa Rica. Most CatalinaSports (SBR rating C+) accounts have been moved to VegasVic.
07.16.2008 SBRforum Free Roll Poker Tournament: Thursday, July 24th
The tournament will be played on the Bookmaker
(SBR rating A+) poker tables next Thursday. Players can read rules and enter here. SBR posters will be invited to play in various tournaments in available poker rooms and will be encouraged to share feedback and review poker products.
07.05.2008 Portlandbet (not rated) wagering down as of July 1st
Multiple players have complained that the sportsbook has removed its phone number from its website, is not returning emails, and is no longer taking wagers. A forum poster at moneysavingexpert.com reports receiving the following message from the Australian Gambling Commission:
"As of the 1st July 2008, Portland bet is no longer trading. Their financial position is currently being assessed. The Commission is working with Portlandbet on obtaining a list of outstanding debts owed to punters. As required by all sports bookmakers when first licensed, a security guarantee has been lodged with the Commission which is designed to cover unpaid punters funds up to the limit of the guarantee. Portland bet or the Commission are currently not in a position to give any definitive advice on when any outstanding debts may be settled. When the Commission receives the full list of all account holders and any outstanding amounts these will be considered in due course in the context of the security guarantee and any other funds that may be available.
I have taken note of your contact details and will notify you of any further developments.
Compliance and Investigations
Gambling and Racing Commission"
Many of the players are rightfully upset that the sportsbook took their
The sportsbook was downgraded to F today after the ninth Europlay victim of 2008 reported his account in delinquent status. These recent no-pay complaints total an amount owed of over $11,000. Requests date back to 2007. One player has contacted the Trade Commissioner at the Austrian Embassy. He was told the bookmaker is not listed as a registered business. It is unknown if the book has an office in Austria. SBR has confirmed the book's server is in the country. SBR is currently requesting banking information from players in an effort to gain more information about the operation's status.
Isle of Man sportsbook, AscotSports (not rated), appears to be closing its doors. Earlier this month the sportsbook posted a message that the site was closed due to "system maintenance and enhancements" but has since added a message asking players to withdraw their funds by May 31st. The Malaysian Insider has reported that the book's owner, Vincent Tan Chee Yioun, has decided to close Ascot. Some Ascot players found the bookmaker after a bonus offer to Pointbet (SBR rating F) victims was publicized. Players are hopeful that Ascot will close in good standing unlike Pointbet but are nervous because recent withdrawal requests have not been addressed. Some players report delays of two weeks. One casino winner with a balance of 18625 euro says he has been locked out of his account since May 5th. Ascot management had contacted SBR in April about a beginning the rating evaluation process but has not yet responded to player inquiries from earlier this week. Users should request their funds immediately.
The player has followed the line closely and believes the book cancels wagers when the line has moved in the player's favor. Competing bookmakers have stated that the price was in range of the betting market and that their line was similar at the time of the wager. 10Bet has not responded to the player's request to discuss the matter.
04.26.2008 BetSuperior enters the SBR rating guide at D+.
BetSuperior is a new sportsbook from the Costa Rica-based operation that formerly ran BlueGrass Sports
(BetBG.com). Superior is the only post-up sportsbook from the Bluegrass Group. BetSuperior is not to be confused with defunct Superiorbook
which was bailed out by Bookmaker (SBR rating A+)
in August of 2007. SBR will monitor BetSuperior and analyze all available player feedback.
04.24.2008 Bookmaker (SBR rating A+) testing new wagering interface
Current users can log in and view the platform in beta here. Bookmaker is encouraging customers to send feedback through the beta site's feedback form.
04.07.2008 Internet1x2 (SBR rating D+) resolves reported slow-pay issues but new complaints received in March
Players complain that the bookmaker seldom replies to emails and when it does, it serves canned check-is-in-the-mail
responses. Slow-paid players are urged to contact SBR so we may continue to monitor Internet1x2 withdrawal delays.
I have requested a withdrawal Neteller is 5000 USD, 2007/12/16 and a second withdrawal is 3500 USD at 2008/3/11, The total I requested is 8500 USD. Both withdrawals are still pending. Write to them not long reply, later said:
"We are sorry for the delay. Your details were forward to our account department and your payout will proccess soon."(at 2/11/2008
"Your details were allready forward to our account department. Your payout will proccess soon, we will update you."(at 3/11/2008) Can you please help me in getting my funds?
SBRforum's baseball analyst, Willie Bee previews the 2008 MLB Baseball Season
Read about team offenses, pitching and key players as well as Willie's opinion on how teams stack up against the bookmaker’s season win total line. Willie Bee took a look at each club's chances going into the mlb season. Today's preview: Seattle Mariners, Anxious in Seatle
BetWay (SBR rating C) cancels winning wager 90 minutes after match
Player: The match ended 2-1, so my bet was won. A few minutes after the match had ended, I had a look at may account history and the bet was still declared as "pending".
Tonight I had another look at my account and now the bet was declared "void". At 19.15 h (about 90 minutes after the finale whistle!!) betway had decided to void my bet and refund my stake without any winnings. This was without any obvious reason, there were definitely no problems with this match (no fixed game etc.) and betway´s odd was similiar to the odds of other bookmakers. I wrote an email to betway and asked them about this and they told me (unfortunately in German) that there was an "unexpected problem" with this bet and so they had to cancel it: | The complaint mirrors one reported in February discussed here: Player vs. BetWay
No-pay bookmaker Bet29 (SBR rating D-) takes sportsbook off-line. Owed players became less optimistic in March when the sportsbook was taken down and a message was posted stating that the "site is in maintenance, we apologize for any inconvencience. We will back shortly." Bet29 is not answering phones or email.
Betway (SBR rating C) cancels player's winning wager 18 hours after the event is completed. Betway claims its traders reviewed the wager, as it reserves the right to do, and chose not to accept the bet, but "because of some technical error" the stake was not refunded until after the event. The player argues that regardless of the book's intentions, failue to notify him that the bet was not pending as shown cost him a winning bet that he would have placed at a different bookmaker. SBR has asked BetWay to review this claim again. | Betway complaint
Six new Internet1x2 (SBR rating D+) payout complaints reach SBR in February. The new leaf sportsbook has had few lingering complaints in the past year and a half. SBR will monitor the surge in payout complaints which total over $6,000.
Player: I,ve had an account with this bookmaker for a couple of years,they have always paid me and answered my emails.I ve had a withdrawal for $800 to my neteller account pending since mid december,after noticing on your site someone else having problems with his withdrawal I decided to withdraw the balance of my account by bankwire transfer,both withdrawals are still pending.They did reply after a time to my first email,but no reply to the subsequent emails.Can you please help me in getting my funds.
SBR's Peter Loshak asks the sportsbooks' Line Managers about Super Bowl XLII betting trends, where they expect the lines to move and what team bettors are taking early. | Read interview
Peter: So where's most of the money coming in? I've been hearing a figure of 80% on the Giants all week long. Does that square with what you're seeing?
BetJamaica: So far we have approximately 65% early Giant money which is often the case for early dog wagering on such a public marquee game.
Bookmaker: I’d say closer to 60% so far on the Giants for us. The Super Bowl with a line of +12 is great value and will always attract money, but I’m sure there will be more than enough bet on New England up until kickoff.
Gaming processor, MyMoneyCashier.com closes operation; owes multiple sportsbooks
Sources in Costa Rica tell SBR that the MyMoneyCashier has vacated its offices. The processor worked with high-profile sportsbooks in at least three countries. Bookmakers are asking Gabrielle, AKA Gabby, to contact them in order to address what amounts to a substantial debt.
BetMaker players can use their username and password to access their account at BookMaker. Players will not experience an interruption in service as both books use the same software. CRIS acquired both BetMaker.com and Bookmaker.com in August of 2006.
SBROdds.com showed LSU favored by as much as 6 with some books in December. The line dropped slowly as the public backed Ohio State taking the points. Bookmakers have settled in at 3.5 almost across the board. Pinnacle Sports is offering the best price for LSU at -101 followed by 5Dimes at -103. Ohio State backers can get a +4 with WSEX at -115, essentially getting the half point for a good buy of 5 cents.
Ready2Bet (SBR rating C) takes down webpage marketing itself as Bookmaker (SBR rating A+)
Ready2bet is currently marketing a sportsbook redirect page with the Bookmaker name, colors and logo. Once the visitor clicks the "Bookmaker" sign-up link he/she is sent to Ready2Bet.com's registration form. SBR to inquire with sportsbook management.
SCAM: Latest Bets4All (SBR rating F) victims told they will not be paid because they are either "professional players," have "inside information" or are "bookmakers" themselves. Bets4All has previously told SBR that slow-paid players must disclose how they obtained their picks before they would be paid. In the past month six players have reported a no-pay complaint and are owed an average of $2,000. Bet4All will not answer emails or allow players to speak to a decision maker.
SBRforum poster’s give opinion on Top Online Sportsbooks. Through the month of October SBRforum posters are invited to cast their vote for the best bookmakers. Posters are asked to give their Top 3 sportsbooks with their highest rated book first. 5 points will be awarded for the first choice, 4 points for second place and three points for third. After tallying up the final scores, the top 5 point earners will be displayed at the head of the forum. Vote Here
Players can make their picks now to compete in week #2. Pro Handicapper "The Prick" went an impressive 4-0 last week to keep players out of his pocket of cash.
Week 2 Prick Picks: Wake - 19.5, Louisiana Tech +33.5, UTEP +6 and Saints -3
The Prick: Thats all the time i can waste with you knuckleheads this week. BookMaker is still coughing up for the Grand Prize Harley. One of you stiffs will get a retarded TV package from JustBet. SBR John is gonna shell out another $1000, but i'm a greedy bastage and ain't planning on sharing with any of you guys. step up, ladies, and take yer shot. all it'll cost ya is yer wasted time and yer self-respect.
BookMaker (SBR rating A+) officially takes over Superiorbook (SBR rating D+) as well as accounts from sister no-pay sportsbook, BetEmpire (SBR rating F). Bookmaker has erased the rollover requirement previously imposed by the internal Empire/Superior "merger." Players now have full acess to wagering and their funds.
Operations Director of Superiorbook and BetEmpire quoted in the Bookmaker press release:
Mr. Jimmy Mason, Operations Director of SuperiorBook.com: I can not stress how pleased I am that Bookmaker.com came to the rescue of our former players. Bookmaker.com has gone above and beyond anything I have seen in this industry and continues to show why they are an A+ operation. My number one concern has been and continues to be the welfare of the players and I can now sleep well at night knowing everyone's funds are safe and they'll now have a much better overall gaming experience.
Superiorbook.com currently displays a message stating that the book is off-line due to server upgrades. The sportsbook is working on transferring account balances to Bookmaker (SBR rating A+)
. Once an agreement is finalized players can expect to have access to their betting accounts, without any new wagering stipulations, in 24 to 48 hours. Superiorbook must transfer account information from its SportsPulse software to Bookmaker.com. Superior became the last sportsbook to use the proprietary SportsPulse platform after sister site BetEmpire (SBR rating F)
went out of business in June.
First Prize: Harley Davidson 50th Anniversary Sportster (or $8,000 cash).
This prize is sponsored by BetCRIS (SBR rating A+) and Bookmaker (SBR rating A+).
Second Prize: Panasonic 58' Flat-Panel Plasma HDTV & Bose Lifestyle Home Theatre System (or $4,000 cash). This prize is sponsored by Justbet (SBR rating B+).
Third Prize: Trip for 2 to Las Vegas - Airfare, 3 nights at The Hotel at Mandalay Bay with $500 cash (or $2000 cash). This prize is sponsored by Live Betting Odds at SBROdds.com.
Fourth through 15th prize: Over $8000 in cash will be awarded with the fourth place finisher receiving a check for $1,700.
Weekly Prizes: The top 10 scorers who "Beat the Prick" each week will receive $100 cash from SBRforum. No sportsbook account is required for eligibility to receive any of the contest prizes.
See rules here and
Jazz and ABCislands downgraded from B+ to B yesterday due to listing unavailable transfer options. Two non-US players have complained that they would not have deposited if they had known that book-to-book transfers with Pinnacle Sports (SBR rating A+) and Bookmaker (SBR rating A+), as well as Neteller transfers were not available as advertised. Some players have taken a check paying the additional fees while having to accept the smaller transfer limits. Jazz plans to make both of these options available by the end of next week and will be reevaluated at that time.
Oddsmaker (SBR rating D-) slow-paying clients including its non-US players. The sportsbook has been relisted in the SBR rating guide as a member of the Futurebet Group of sportsbooks and should be avoided. Oddsmaker is now relying on Futurebet's cashier and PlayerSupport services as well as its software. The group's payout complaints are on the rise as they are each year before the start of the betting season.
Player: i am ******* from morocco i send you this email to do a complaint i am a player in oddsmaker.com( Account # ***** ) it is now 3 mounth i did the request for my third withdrawal request for an amount of 4000 euros and my request has not yet released please contact the bookmaker and ask it to send me my winnings , i am very tired to contact it without answer.
(SBR rating D+) players still experience some withdrawal issues. Once considered to be a deposit-only
sportsbook, Internet1x2 has been raised to D+ after clearing outstanding debts to players and resolving subsequent payout complaints in 2007. The book's users still report issues with withdrawals requested through e-wallet services. SBR readers have reported partial or no payment and a lack of communication. Once SBR has contacted management Internet1x2 is known to promptly send owed funds via bankwire.
8/03/07 complaint: I requested a withdraw of 5375$ with internet1x2 12 days ago. I only received 1000$ by moneybooker. Internet1x2 have my bank details (I sent it 3 times). Internet1x2 doesn't respond to my email. I know that internet1x2 is rated D+. When my withdrawal will be complete, I will leave this bookmaker. Can you help please.
Payment processed by bank wire
BetChance users complain of slow-pays, including Moneybookers withdrawals, taking well beyond the stated five days and delayed ACH payments; voided winning wagers, including bets that were placed two days before the event on lines not considered to be erroneous; and taking two to three days to grade some wagers. Most players tell SBR they were attracted to the Malta-based bookmaker by their opinionated betting odds. Players should consider heavily opinionated lines from low-volume or new bookmakers a reason to be cautious and a sign that the sportsbook may be gambling. | Read full report
PlanetRockCasino (SBR rating F) unable to fulfill payout requests.
The sportsbook has paid only $500 to two players who requested $1,000 in the first half of June. Player: "To date they have only given me $500 and alot of excuses. I have $2,000 in account and I want to gradually take it all out, but I know if I reqested it all at once I would never see it." PlanetRockCasino is part of the Interactive Gaming Systems family of turnkey books. IGS has hosted bankrupt fly-by-night bookmakers in the past, telling players their hands are tied and they only service the site owner whom they can not contact. IGS' PlayerCenter told SBR they were unable to comment when asked if PlanetRock was having financial issues. All IGS sportsbooks should be avoided.
07.28.2007 Update: PlanetRock sends player additional $250 towards $1,000 initial request. PlanetRock users are advised to request withdrawals immediately.
08.01.2007 Update: PlanetRock sends last installment of $250. Player #1 paid in full.
07.24.2007 SCAM ALERT: BlackDog Sportsbook offering credit line to BetRoyal (SBR rating D+) users.
SBR has received reports from bettors that have been solicited from new Costa Rican sportsbook
, BlackDogEG.com and offered to wager on credit. A former BetRoyal employee is representing the book, calling and emailing players he previously serviced. This is an extremely risky proposition for the player as well as bookmaker and is considered a reckless way of bringing in action. SBR has received many complaints from players who have been scammed as a result of similar offers. SBR can rarely assist in these situations which are usually based on hearsay verbal agreements.
Player: i recieved an email from a steven p***** said he used to be at betroyal said he is at a new spot that lets you play on credit players pay when they are 25 %loser over thier line and credit and can withdraw when 25% winner , and they can even have some one meet for payoffs, im sure this is a rippoff so thought you might want to check it out,to inform people im sure im not the only one they contacted. thier # is 1 800 583 8524, thanks
SBR receives 2nd complaint in a month from a Bet1128 (not rated) user of voided winning wager after the event was finished.
Player: They cancelled match ONE DAY AFTER without any explanation. Ok - if the match odd on Monfils was too high - they had time 12 hours to correct the thing (i placed a bet 12 hours before match start), they could cancell the match, let all users got message and offer lower odd of 2.8 for example. They play dirty - let their customers live in fake that their bet is valid, they wait match to finish if Davydenko win, everything is good - they take money to their customer. If Monfils win - instead paying people at odd of 3.35 they CANCEL THE MATCH?!
The player quotes Betfair (SBR raing A+) offering betting odds on Tennis player Monfils at +215 and +184 at Bet24 (not rated). The player wagered on Monfils at +235. Player also points out that the book's advertised policy is to regrade the wager at the correct market price.
Bet1128 rules: If during transcription, typing or printing a quoted odds is visibly incorrect (e.g. 1.50/2.50) the company reserves the right to reinstate the original odds even after the result is known. In such cases comparison with other bookmakers currently on the market will, in good faith, give evidence of the error.
The Gala Coral Group, Coral (SBR rating A-) and Eurobet (SBR rating A-), will close accounts from Australia, Switzerland, Ukraine, India, Singapore, and Thailand on Monday, July 9th. Coral banned a long list of countries including Brazil, Japan, Mexico and Costa Rica on June 1st. The bookmaker states that the latest change is a company decision made to focus more on European markets.
06.18.2007 Bet1128 (not rated) cancels winning bet; does not respond to player email or follow policy.
The 1128.com player wagered on a soccer total that he claims was in line with the market price. After the event had concluded and the wager had won Bet1128 canceled the bet, failing to adhere to its listed rule regarding faulty betting lines. SBR will contact 1128 on player's behalfBet1128 Rule 17: If during transcription, typing or printing a quoted odds is visibly incorrect (e.g. 1.50/2.50) the company reserves the right to reinstate the original odds even after the result is known. In such cases comparison with other bookmakers currently on the market will, in good faith, give evidence of the error.
Player: The line was balanced, the odds were normal for the moment, although there was a steam process, reflected in Pinnacle's odds of 2.11 for under 2.75 [goals]. Pinnacle's odds continued drifting after I placed my bets; they reached 2.26, and later the line was moved to 3 goals. Bet1128 removed the game, then posted it again 1/2 hour later, this time with a 3 goal total. My pick should have been a winner, as the game ended 0-4. I should have won $838.73
SBR to launch sportsbook TOS monitor
SBR's new program will automatically scan all sportsbook wagering rules and general terms of service pages and then report all rule changes and updates made by the sportsbook. The feature is designed to prevent and help with disputes where a player with a complaint claims the bookmaker's rules have been altered to put it in a better position, and to give both sportsbooks and players the ability to view the most complete and transparent policies. Players will also be able to sign up for email alerts and see all changes made to his/her book's rules.
06.11.2007 New version of SBR Odds now live
The latest version of SBR's Free Live odds program
features odds from over 20 online sportsbooks, a variety of betting calculator tools, as well as odds from Las Vegas bookmakers. SBR Odds will continue to receive frequent updates. Users are invited to send feedback to Webmaster@SBRodds.com.
BetCRIS.com (SBR rating A+) still experiencing intermittent downtime. Bettors should continue to access their accounts by logging in to sister site, Bookmaker.com or by calling 1-800-290-7951.
05.11.2007 BetCRIS (SBR rating A+)
experiencing technical difficulty. Bettors can access their accounts by logging in through Bookmaker.com or by calling 1-800-290-7951. BetCris.com is expected to be functioning normally tomorrow.
04.25.2007 Bets4All (SBR rating F) claims new victims
The Austrian bookmaker was the subject of four no-pay complaints this month. Bets4All continues to try to wear players down so they will eventually give up pursuing their funds. One player reports initiating legal action against the sportsbook.
Player: I'd like to report a problem with this book. I requested a payout 4 weeks ago. They debited the amount from my account but did not make the payment. They have completely ignored the many emails I have sent them. On the telephone they say the person I need to speak to is not in the office but he will call me back - which he doesn't. One person I spoke to said they would not be making the payout and refused to give any reason. I asked his name, which he gave me. When I called again, the office said there was no person there by that name. I have called over twenty times, but they just play the same kind of games with me.
Bombabet (SBR rating D-) ignores latest complaint of canceled winning wager. The bookmaker deleted the $1000 winner the day after the event and has been unwilling to justify the action to the player who has called and sent numerous emails.
SBR expands list of Best Reduced Vig Sportsbooks to seven
Players can see which sports odds come at a discounted price and the maximum wager amount accepted. New additions to the list include 5Dimes (SBR rating A), which recently began offering most odds on a -105 lineset, and ThePig (SBR rating A-), a bookmaker from LegendzSports that offers 20% discounted juice on basketball and football. View chart
The problem bookmaker has not responded to player complaints or SBR inquiries.
BestBookmaker enters the SBR rating guide at C+. The sportsbook is a licensee of Pegasus Gaming Corp. and is hosted and operated by Costa Rican-based Horizon Sports Group. BestBookmaker uses BLR software.
Bet365 (SBR Rating A-) cancels "In-Play" winning bet. Bet365 states that due to a television broadcast delay, they mistakenly offered the wager for an excessive period of time. This is the third complaint against Bet365 Live Betting in as many months. SBR to contact bookmaker on player’s behalf.
Player: I contacted other bookmakers to see what time they have for 5th goal in that match, and I got replay from onother UK bookmakers that they were suspend the market at 16:09:59 . I am sure they are using same global time server as all other bookmakers. My bet is placed at 16:09:54 and when you add web delay their web site have , there is no way I placed late bet.
Players from around the world are writing in daily to ask what they can do to increase their chances of receiving payment and to help keep others from becoming Pointbet victims. Pointbet.com is still accepting deposits from unsuspecting players yet the last report of payment was received in December of 2006. Debt to players is estimated to be into the millions. | Pointbet Discussion | Pointbet History |
Owner of defunct sportsbook, Bet4Aces (SBR rating F) offering sportsbook hosting services for other bookmakers. The website called VisionSoftsa.com claims to "Gain the trust of online players through fair play, transparency, and responsible gaming." This software was developed while Bet4Aces was was unable to pay players who were eventually robbed of thousands. Thanks to SBR poster Montreaux for information.
BetCRIS (SBR rating A+) to move all U.S. player accounts to CRIS-owned website, Bookmaker.com. Effective tomorrow morning, U.S. players will be redirected to Bookmaker.com upon logging in to their CRIS account. U.S bettors are not expected to experience an interruption in service as both websites operate using the same platform. CRIS acquired the Bookmaker website with the purchase of the BetMaker Group in August of last year. The BetCRIS brand will be used to target the the European market.
Update: Website change for U.S. players rescheduled for Thursday morning.
Bwin (SBR rating C-) voids winning basketball wager because home and away teams were inverted. The player complains that the sportsbook did not catch the error until the game was over and feels the wager should be honored. The bookmaker, previously known as BetAndWin, received multiple complaints of voided winning bets due to bad lines and bookmaking errors in the past but agreed to compensate these players at the end of last year. SBR has asked bwin to take responsibility for this latest error.
BetWorks (SBR rating C+) to launch new web platform in 10 days. The Australian-based sportsbook has been off-line since October of 2003 when it settled all player accounts and ceased operating. Euraust, formerly the bookmaker’s parent company, has since sold Betworks to an Asian investment group. The site quietly came back online in 2006 planning to relaunch with a focus on soccer. Betworks is a small bookmaker that remains located and regulated in Australia.
SBR has reevaluated Expekt after an increase in positive feedback in recent months, some of which suggesting the SBR rating was too low. Player inquiries to SBR have been addressed swiftly by the bookmaker’s Trading Director, Jon Thompson. Expekt users are invited to continue to submit feedback to SBR.
Player: I recently misplaced a wager on a soccer match with this bookmaker. I inadvertently played a three way handicap when i thought i was playing a true asian. I backed a team to win 1-0 and they lost 0-1. When my bet was not refunded as a push i contacted Expekt complaining of their error. Within 24hrs the manager called me personally to resolve this issue. Not only did he take the time to call but when he did he had already reviewed the screen shots for the bet concerned and when i tried to argue that it was their mistake he politely re-assured me that in fact i had taken the wrong type of wager.
The gentleman then offered to refund half my wager as a goodwill gesture as i think he could sense my sincerity in the matter concerned and that i truly believed i was placing an asian. To me this was something that has endeared this bookmaker to me and goes well beyond any kind of service i have ever encountered.
Sportsbooks tested as payment processors decline service to U.S. gambling industry. Sportsbooks will see an immediate reduction in business now that "e-wallets" such as Neteller, myCitadel Wallet and ATMonline are no longer an option for US-focused gaming companies. Low rated sportsbooks relying on player deposits to operate, as well as dishonest bookmakers who believe it may be more profitable to keep player funds than to expand its business model, are the industry’s primary concern. During this high risk period players are advised to only use sportsbooks with a minimum SBR rating of A-. Players are also advised to expect delays in payout processing time from even the best bookmakers. Many operators are attempting to move money quickly to compensate for high demand on remaining withdrawal options.
In an effort to obtain market share formerly held by Pinnacle Sports (SBR rating A+), many sportsbooks will target players with new offers of reduced vigorish and low juice promotions. Multiple bookmakers have told SBR they are considering moving to "discount wagering" full-time after the announcement from Pinnacle to leave the US market. 5Dimes (SBR rating A) told SBR today that they have decided to offer -105 style lines (10 cent pricing) on all NHL hockey games. 5Dimes already offered -105 lines on the NFL playoffs. Sportsbooks must be extremely skilled and experienced in order to manage low margin wagering. SBR advises players to stay with the best and most proven sportsbooks.
WagerWeb (SBR rating B-) confiscates $2038 from account holder. The sportsbook deducted winnings from a $750 free-play bonus as well as winnings subsequently accumulated using those funds. A cash bonus of $500 and winnings accumulated using those funds were also confiscated. WagerWeb gave the player a 50% sign-up ’bonus package’ ($500 cash and $750 free-play) with the stipulation of a 10x roll-over (wagering the bonus and deposit ten times). The book’s Fraud Manager informed the player that his wagers equated to what the book classifies as "Bonus Pyramiding". This rule allows the bookmaker to review the account history of a winning customer to see if the betting style shows the user risked his/her balance + bonus repeatedly until the roll-over was met. The player’s account history shows that he did not wager his entire balance until the roll-over was met. SBR will address this issue with management tomorrow.
Update: Wagerweb states that despite the explanation given to the player, other factors in the decision involved fraudulently operating multiple accounts. SBR has asked Wagerweb to remove the pyramid rule which is nothing more than a subjective description of player activity.
Player Complaint: SportsInteraction (SBR rating C-) cancels wager after event begins; does not alert player. Bettor tells SBR that he watched an entire NBA game rooting for his team, the Phoenix Suns at +4. After the event was over he found that the winning bet was void due to a "bookmaker error." The bettor is upset that: 1) He did not receive a time-stamped email showing when SIA canceled the bet, and; 2) The book had the luxury of viewing the match in play. Players who compare sportsbook odds were aware of the market price and that the line was erroneously reversed. Sports Interaction claims the bet was canceled 7 minutes after post time and tells SBR they plan to email players when wagers are canceled in the future.
After nearly a month without communicating with players, BetButler.com posts statement that all balances will be moved to Danbook. Danbook opened in February of 2005 as a reduced vig bookmaker. SBR does not have further information about this sportsbook.
BetButler Website: From 22-09-2006 you will no longer be able to play at BetButler.com.It is vital to say, that all player accounts will stay intact and your money is secure.All account will from 12th oct and within 7 days be taken over by Danbook.com, where your money also will be placed on a secured client account, and you can withdraw at any time. There will be a few accounts, that for technical reasons not will be transfered. If you have a Betbutler account and do not receive an e-mail from Danbook within the next 2 weeks, you can contact email@example.com to hear how you claim you money.
BetButler’s website states that the exchange bookmaker will no longer be servicing bettors and advises all clients to request their balances. Two players who made Moneybookers withdrawal requests a week before the closing, say they are still waiting for their transfer. BetButler has not responded to player emails inquiring about the payout status.
BAW, now called bwin, users are consistently submitting complaints that the sportsbook is voiding winning wagers well after the match has finished. Many recent complaints are the result of live-wagering bad lines. Few players are able to gauge what the correct market price should be, and therefore are unaware if in-game betting odds are offered in error. Players are referring to bwin’s practice of voiding bets on recent soccer matches and preseason NFL lines as "the bait and switch." Bwin offered Tampa Bay +7 for two days when the average market price was +3.5. After the game was played, bwin cancelled winning wagers on Tampa Bay citing their “bad line rule". Players who took Houston -7 in week four of the preseason are asked to contact SBR.
Player: Bwin take shot at players. It took bet on Tampabay and cancelled them after the match... say it was a bad line mistake. wtf is that??? This bookie get to gamble and when they lose they say oops!! sorry my mistake! they probably get new players to sign up this way too!!
Note: The Austrian bookmaker’s license has been void in Germany and the book stands to lose much of its German player base immediately. Co-Chief Executive Officers of bwin International Entertainment AG were detained for questioning by French Authorities on 9/15/06. Players may find updates on the books CEOs here.
EZ Sports SCAM Group pushing football-focused sportsbooks. This is the time of year when stiff bookmakers are most likely to target new unsuspecting bettors. Players recently alerted SBR to unrated EZ Sports sportsbook sites such as BettingSportslinesFootball. BettingSportslinesFootball enters the SBR rating guide at F.
BOS’ newly acquired sportsbooks, and former VO-Group properties, BeverlyHillsBookie.com, VirtualSportsbookInternational.com and VirtualBookmaker.com are scheduled to move clients to MVPSportsbook (SBR rating D) tomorrow. PopularPoker-Sportsbook will consolidate its bettors under PlayersSuperbook (SBR rating D). Players may find they are locked out of their account for an extended period, as is the case with sister books, RockIslandSports (SBR rating D) and BettorsTrust (SBR rating D). These websites have been off-line since July 2nd for "routine maintenance."
NoJuice Sports (SBR rating D) blaming payout delays on three lost bank wires, totaling $40,000. Management states that bank checks and bank wires are offered; however normal processing may require an additional week. Customer service tells SBR that other instant-transfer methods such as Moneybookers and InstaDebit are only available for deposits citing a "new processing system". NoJuice has been downgraded from D+ to D.
Note: SBR expects a rise in payout complaints this week after Neteller informed Costa Rica bookmakers that they would no longer accept emergency/instant account-to-account tranfers through Costa Rican banks. All merchant deposits must be sent to Neteller’s bank account in the United Kingdom via standard wire. This change may affect the liquidity of small sportsbooks, and require multiple merchant accounts be adequately funded.
Doug tells SBR "I want players to get paid fast. I’m going to speed that up". Doug acknowledges that cases like this are unacceptable and states that he plans to help eliminate some of the company’s current procedural problems. Doug went on to say that, despite contradicting reports, he will remain the owner and Operations Manager of BlueGrass(SBR rating D).
View SBR’s list of the Best Baseball Books. Eight Sportsbooks rated A- or higher are scheduled to offer a dimeline that will break at -150 or higher. Players can check back as the season nears for added baseball information including which bookmakers will offer alternate run lines and the Grand Salami wager.
New UK Sportsbook BetClick (not rated) slow-paying players; blames payment processor. Bettors on Betting Advice forum discuss problems redeeming winnings.
BA poster Bisonravi says: "Unfortunately Betclic do not pay out. In common with a number of users I have had pending payouts for two weeks now, and any request that these be actioned is met by excuse after excuse (there is a stock response asking for bank details after which the cashout will be processed within 48 hours, which I’ve now received and replied to 3 times!). This is not a reliable bookmaker, I’m afraid. I think they were hammered by the initial sign up and have serious problems with cashflow."
SBR launches Sportsbook Tours Feature. Check back weekly for new photo sessions with sportsbooks rated A+ to F. Bookmakers who would like to show their offices should write to firstname.lastname@example.org.
Owner, Ali Eltaib, tells SBR about the early lessons learned as a credit-player’s sportsbook trying to establish a presence in the post-up business. Ali recalls initially sustaining losses due to poor marketing decisions and over-generous deposit bonuses. Although this bookmaker is attempting to succeed offering reduced juice, Platinum is taking steps toward a more sustainable business model. Online wagering limits and bonus maximums have been reduced and professional action has been limited. PSB, having just completed its sophomore football season, has been upgraded to C- and will be further evaluated after latest website upgrades are complete. The book is still attempting to find its niche and players should use caution while PSB is tested further. View PlatinumSportsBets office photos here.
SportsbookUSA(SBR rating D-) unable to process withdrawals, tells SBR payouts are delayed indefinitely. Players with SportsbookUSA and sister books under the Futurebet umbrella are experiencing longer than usual payout delays and the company is no longer able to put players on installment plans per SBR’s request. A sub-par football season for the bookmaker, as well as a change in management are likely responsible for the worsened situation. Futurebet accounting issues have been known to become progressively worse. Current customers should request their funds immediately. Below is an email to a player from Futurebet’s Player Support.
Hello *****, We thank you for your continued patience regarding the pending withdrawal situation with SportsbookUSA.com . We have been informed that SportsbookUSA has been experiencing major delays in settling player withdrawals. We will notify the casino operator that you have contacted us today regarding your pending withdrawal with SportsbookUSA.com. Thank you for choosing SportsbookUSA and we at Player Support wish you the best of luck in the future.
Charlynn Player Support
Three sportsbooks disappear in last two weeks. FirstClassSportsbook(SBR rating F-), BetGateway(SBR rating F) and SSP International(SBR rating F) each decided that their scams have run their course. Players should be aware of reincarnations or sister sites of these phony bookmakers. BetGateway now operates as Bet4Aces(SBR rating F-) and is cold calling potential players. FirstClassSportsbook’s sister site, PlayersTime(SBR rating F) steals player’s $19,000 balance. Substantial balances are at high risk. Both books focus their maketing efforts on off-line advertising and on bettors who are less likely to be aware of their unscrupulous actions.
management addresses 8/22/05 report stating that the website problems have been resolved and that they are again able to accept new player sign-ups. Management’s full statement can be viewed here. The Asian bookmaker also addressed concerns about its location with news that the company may secure a 2nd home in the near future. Pointbet’s Indonesia address has been a deterrent for would-be players.
The recent upgrade expands SBR’s listed book reviews to 13. SBR currently offers full sportsbook reviews on each bookmaker rated A and higher.
Have a wagering experience you would like to share? SBR appreciates all feedback which can be directed to Assistance@SportsbookReview.com.
BetOnline (SBR rating D+) using stiff bookmaker Robbie Mcphail and old Apex Sportsbook customer list to solicit new players. Multiple players have complained that Robbie is again dialing for deposits; this time, on behalf of the relatively unknown BetOnline.com. The operation is about one year old and is starting its first marketing campaign. Players should be weary of a sportsbook that chooses to use an individual with a soiled reputation to launch its brand.
There will be no need to refresh the page on SBR Odds. This first ever FREE web page application will show odds movement as they are changed by bookmakers in *REAL TIME. SBR Odds welcomes Mansion (SBR rating B), as the latest sponsors to join the page. Current sponsors include: WWTS, Pinnacle, CRIS, Hollywood107, 5Dimes, Canbet, VIP, BetJamaica, Bowmans, Mansion and Matchbook. www.sbrodds.com
*SBROdds will be between 0 and 10 seconds delayed depending on server speeds and other variables.
E-StadiumClub (SBR rating F) responds to 7/25 report:
"We would like to make it clear that E-StadiumClub did not buy out bestlinewager it took over it’s facilities and some of it’s infrastructure. This was made possible due to the fact that two of the owners of E-StadiumClub were employed by bestlinewager and felt that by easing the burden on the principal owner of bestlinewager Mr. Jack Nardi it would also save time and money in order to allow E-StadiumClub to be open in time for the start of 2005 football season.
Now to address the issue of bestlinewagers players who may not have been paid when bestlinewager ceased operations on 15 July 2005. We would like to make it clear that although we do not feel that it is the responsibility of E-StadiumClub to honor any of bestlinewagers debts we will be willing to take over any players balance of $500.00 U.S. or less and make them subject to bonus rules. Furthermore any client who had a balance greater then $500.00 U.S. we will be willing to credit there account 30% of there balance or $500.00 which ever is the greater sum."
It is common for failed bookmakers like BestLineWager to reappear with a new site while claiming to be backed by new "investors" or "ownership". After management previously informed SBR it would honor BLW balances, E-Stadium is shying away from a debt that is estimated to be as small as $10,000. SBR reaffirms E-StadiumClub’s F rating.
Sunday’s Formula One Racing debacle causing wave of wagering disputes. Seven Formula One teams failed to race in the Grand Prix due to fears that their tires were unsafe. The grading of wagers on the event varied from book to book. SBR received complaints from winning players with sportsbooks who voided these bets as well as from players with other books who found their losing wagers to be valid. SBR asks that players allow us one day from the time of complaint to review individual sportsbook rules and, if need be, to inquire about the issue with each bookmaker.
Bill Dozer meets with legendary bookmaker Rick, now the head linesman for the GrandCentral Sports Group. Rick, who has 40 years of bookmaking experience, is one of the original bookmakers and still one of the most trusted in the industry. SBR feels that the addition of Rick, revised policies by management, innovative marketing strategy and financial stability make for a solid foundation.
Not withstanding the recent negative event for this sportsbook, MyBookie has smartly collected top talent and has potential. MyBookie has indicated risk management policy changes will eliminate the possibility of a reoccurrence of the recent situation where MyBookie was beaten out of one third of a million dollars and then made news by trying to settle for less than the player’s account balance.
The NBA is down to its final eight teams which means sportsbooks are getting more action focused on these mainstream matchups. High profile events allow bookmakers more room to move their lines according to their own opinions and customer base. Players can capitalize on this value by monitoring the betting market at SBROdds.com. SBROdds now features 10 Sportsbooks offering live odds in real time.
05.06.2005 More Customer Service complaints from players with large Sportsbooks
. The BetAndWin Group is the subject of three customer service complaints this past week. Each player also reports that his email inquiries did not garner a response. SBR’s Terry Terasco is currently looking into the various player issues, including this one from BAW’s PlayIt (SBR rating B)
"I recently opened an account with an online bookmaker called PlayIt (playit.com) - B rated on your site. The offer was if you deposited £20 they would credit you with a £17 bonus. I signed up (User Name xxxxxxxx) and deposited and bet £20 which lost. Despite numerous e-mails in the last 10 days or so I have not had the courtesy of a reply, far less the bonus credited."
Which sportsbooks offer in-game live wagering? Few bookmakers offer this betting option because of the challenges of balancing action on the quickly moving odds. Sportsbooks that offer in-game wagering include:
Enterbet (SBR rating F) slow-paying player $2500. Enterbet is part of problem gaming company, GoTo Entertainment.
"I’m having a major problem trying to get all my money out of an online bookmaker, Enterbet. They have given my $2000 but still owe me $2500. I have been trying to get my money for about 1 month now but they just keep giving me the run around. I have some documentation from them stating that they owe me this money (email and copy of a withdrawl page with the amount they owe me ect). Is there any legal action i can take in order to get my money back?"
In the past, more than a few sportsbooks have offered peer-to-peer betting but it seemed that American bettors were not ready to follow in the footsteps of their European counterparts. Sportsbooks were unable to offer a quality product that was as easy as the book itself. However, it appears the overwhelming success of Europe’s Betfair has bookmakers believing it is only a matter of time before the next Betfair hits the US. SBR has learned that a sportsbook from the Top Sportsbook List plans to launch a new betting exchange that functions like a regular sportsbook.
Players complaining that Scandicbookmakers (SBR rating D+) not processing payouts. Scandic has not replied to player or SBR emails. The book has decreased dramatically in size and may close in the near future.
SBR upgrades PlatinumSportsbets from D- to D after most recent conversation with ownership. PSB states that they have rid themselves of stiff ex-bookmakers, Paul and Robbie M of the Apex scam, and have yet to be the subject of a complaint. SBR has expressed concern about PlatinumSportsbets’ business model and their ability to succeed offering discount lines priced at -105 along with deposit bonuses. PSB is new to the post-up business, yet is aggressively marketing to sharp players via betting forums and plans to join the DonBest premium line service. PSB has experience in the credit business and utilized service provider, Datawager.
Common mistake by Gamebookers (SBR rating C+) costs another player his winning wager. SBR has recently received multiple complaints from Gamebookers players who have won a wager, only to have the win cancelled due to a team listing error. Gamebookers seems to have trouble listing the team names correctly, particularly in American sports. Complaints have been similar to the one posted below. Gamebookers does not use a rotation number to identify teams numerically.
I noticed you improved Gamebookers rating from C- to C+. Yesterday GB offered a NCAA basketball match for Cincinnati vs. Florida -10/+10 @ -110. Today I noticed my winning bet is cancelled. Support told me that it was mistake in the team name, that it was SOUTH Florida not Florida. It was canceled about 2 hours after the match result was known. The offer was exactly the same as in another bookmaker so it wasn’t a mistake in odds or something. In my opinion this is serious and maybe C+ rating is too high for GB?
Publicly traded BetWWTS has shed its corporate managers, Chairman of the Board types and returned to great service and strong bookmaking. The founder, Billy Scott, finally had enough of the corporate decisions which he felt was jeopardizing BetWWTS’s leadership position within the industry. After a late summer attempt by the board to cut costs and increase profits, Mr. Scott had seen enough. The Chairman of the Board and the company president were sent packing. Billy Scott, the founder of BetWWTS and the largest shareholder, is one of the wealthiest men in the industry with a net worth estimated to be over $300 million dollars. Mr. Scott has now brought in his own management including the return of Stuart, the very talented bookmaker and Jessica who is easily one of the top operations managers the industry has ever had. SBR can report that this operation is one of the best managed operations in the industry. An operation of this size is a challenge but WWTS runs like fine precision clock work and is quite impressive. It was a year of change for BetWWTS in 2004. The end result is a Billy Scott installed superstar management team dedicated to providing players a world class experience.
Reporting from Curacao, Netherlands Antilles:
It all started when a California lawyer ran his winnings at Royal to over $50,000. When it came time for a payout Royal tried every trick in the book not to pay and when that didn’t work they even invented one never seen before in the offshore industry. Royal claimed that the player had a history of credit card chargebacks at two other sportsbooks, therefore he must forfeit his $50,000 in winnings. Royal admits the player never charged back anything at Royal and they gladly accepted his bets and his business. And that’s the problem. Royal has been using every legal maneuver possible to delay the trial and some observers think they will flee the island to avoid what is probably the short arm of Dutch justice. The player, however, has already retained legal reps in Royal’s soon to be new home of Costa Rica. Unfortunately, most players do not have the resources of this player and can not chase down deadbeat bookmakers to the ends of the earth. Therefore it is important to play at a highly rated sportsbook so if you go on the roll of a lifetime you can savor the victory instead of chasing deadbeats.
Owner of ScandicBookmakers (SBR rating C-) tells SBR that they will no longer be accepting clients outside of Scandinavia, stating they have sustained a loss due to an increase in professional players and have not been able to attract the type of customer they would like.
Catch this rare in-depth interview with the creator of one of the most player-friendly sportsbooks. Think all bookmakers are cigar smoking hustlers? Think again; find out why the well educated Mr. Assheton is thought of as the top executive in the industry today.
07.23.2004 (01:38 PM CST)
Bookmaker After aknowledgement of ownership by BetMaker (SBR Rating C+): BetZone raised from D+ to C, Bookmaker raised from D+ to C, 7Palms raised from D+ to C and GoldMedalSports raised from D+ to C
On a phone conversation with SBR, Silvia V. -General Manager of this corporation- aknowledges ownership, financial back-up and operation of the following books under their corporate umbrella: Betzone (SBR Rating C), Bookmaker (SBR Rating C), 7Palms (SBR Rating C) and GoldMedalSports (SBR Rating C).
signs Larry Mac as Head Linesman. Larry Mac has effectively held this important position in shops such as BetCRIS (SBR Rating A+). SBR is encouraged by the signing of this proven bookmaker as well as the BG Sports' move to a new larger office. SBR will consider further upgrades as we observe the benefit of these new assets.
after leaving Antigua and BetWWTS. In a phone conversation with this legendary figure, SBR learned that Larry Mac has entered formal negotiations with BlueGrass Sports (SBR Rating D), regarding the Head Linesman position. Although a definite agreement is yet to be reached, SBR believes Larry Mac’s bookmaking talent and vast experience would be an asset to BlueGrass.
enters financial partnership with one of the most respected and established bookmakers in the offshore industry. SBR is of the opinion that this is a very positive move for BetCascade Sportsbook. The owner of BetCascade told SBR: "... with their bankroll, expertise, reputation, my own reputation and ability to get customers, Cascade will reaffirm its position as a GREAT sportsbook for all kinds of players..." SBR to consider further upgrades as this partnership develops.
SBR sources report long time and well respected bookmaker, Larry Mac, has either accepted or will accept the head bookmaker position at struggling Bluegrass. If the report is indeed correct, this is a very positive development for Bluegrass.
talks with Sportsbook Review and shares his views on the industry.
While all post-up players have been paid on demand and a pending slow-pay situation on their credit end is likely to be settled today, SBR has learned of long overdue debts of BG with various reputable bookmakers. SBR believes this to be a cause of concern.
Read the second part of this interesting review with Tony, CEO of 5 Dimes: The Sharp Player Who Became A Shrewd Bookmaker; Part II
The SBR Team interviews Tony, CEO and owner of 5 Dimes Sportsbook. Read the 1st Part of this interview: The Sharp Player Who Became A Shrewd Bookmaker; Part I
Refusing so far to take SBR phone calls or respond to SBR emails - Book runs a very high risk business model - At this point, SBR knows of no other bookmaker or anyone else in the industry that will vouch for them - Players funds at this operation could be at higher risk than the current SBR rating of D would indicate.
Removed from the Curacao bookmaker organization CIGA - Royal Sports likely using player funds to employ shills to attempt to tarnish any site that states the truth about their current fragile condition - Be careful and weary of any contests, advertisement or bonus from this desperate operation
actively seeking loans from bookmakers to stay afloat as hope fades
Larry Mac, Costa Rica's biggest bookmaker last year, tells SBR that BoDog (SBR rating B) has been one of the most profitable books in the past year and confirms the 68 week winning streak.
SBR exclusive interview with Larry Mac, legendary bookmaker for CRIS arrives for first day on the job at WWTS. Larry explains there will be many new policies. Wise guy action, unlike the past, will be welcomed and even courted at, as Mr. Mac calls it, "the new WWTS ". As of today, look for intentionally set off-numbers and opinionated lines as well as WWTS originating halftimes and overnight lines.
AllWorld's exiting book maker states "your money is safer with AllWorld than any other book"