Complaint Opened

[robmpink]

Remember this "down" feeling now if you ever what to play casino games again.

This is actually a bird seed compared to my down dgs casino loss moments.

[bubba]

I think they should refuse to do it. Once they mess with it they are immediately at fault for any losses in the player's mind. The book can't win. They lock it and then the player calls and says turn it back on and they do, then he's mad. If a clerk has to manage the requests to turn it on or off, it will end like this. If they lock it for good, the players get mad and try to recover already lost money because they didn't get a chance to win it back or they go somewhere else and lose it.

i could not disagree with you more.

this is far worse situation then the reverse of someone requesting to have the account shut and unable to reverse it.

[Bill Dozer]

Bill, so so analogy. There would be some merit to it if I knew the casino was open prior to making the deposit and thinking I could play the victim card if I lost.

Simple stuff here. I asked it to be shut off. They said it was. It was. Based on what Crazy L relayed, I requested it open. No, I asked for the free black jack entry as I had the previous two weeks in September. It was locked after my first entry in September. Do you have any good analogies about the lack of communication with the new cs people they have? I'd say there would have been a 85% chance I would have been told the casino was turned back on for real money before they hired Manny, Moe and Jack to work live chat.

Maybe the question is why did you even click the casino button if you had it off? It's one thing to be impulsive but I think it's another to go in there doing something you weren't supposed to be able to do thinking that if you lost, you were going to have insurance and get money back. I appreciate what your saying about blocking the casino but trying to get back in without planning to accept losses will mean anyone on that side of the counter sees you as a shot taker. Again, my advice is to man up and ask to talk to a Mgr. Start a new thread if you want to talk about CS feedback but you're not doing yourself any favors blaming. Not that I think they should, but if any book is going to hook a player up they appreciate, it's Heritage.

[robmpink]

Maybe the question is why did you even click the casino button if you had it off? It's one thing to be impulsive but I think it's another to go in there doing something you weren't supposed to be able to do thinking that if you lost, you were going to have insurance and get money back. I appreciate what your saying about blocking the casino but trying to get back in without planning to accept losses will mean anyone on that side of the counter sees you as a shot taker. Again, my advice is to man up and ask to talk to a Mgr. Start a new thread if you want to talk about CS feedback but you're not doing yourself any favors blaming. Not that I think they should, but if any book is going to hook a player up they appreciate, it's Heritage.

You pose a good question about why I went back to check. Good question. I checked because after getting the black jack entry early in the month I was curious if it affected the casino being blocked. It didn't. That is why I checked. Apparently this last time, someone turned it on where as the other two times it wasn't and still allowed me to play in the tournament.

Break it down again. I played in two prior tournaments before this Monday yet they say the casino access was just turned on Monday. Do you see something odd here? If I needed casino access to play in the tournaments, why didn't they say the casino was turned on 9-12? Because it was still locked during that time. All I did on 9-12, 9-19 and 9-26 was ask for my free black jack entry via live chat since it wasn't automatically on the screen. After I played on 9-12 I checked real money play and it was locked like it was arranged to be.

[sharpcircle]

robmpink,

Heres an idea. Stop playing free blackjack tourneys.

[taxer]

Dozer states a point player went into casino knowing the rant would follow if he lost , if the player really did not want to play he would have contacted support at the time he realized that the casino was on.

rob seems like a cool poster and knows the biz just in this case should just swallow the loss hope for a comp and move on

[andywend]

An absolutely ridiculous thread.

If you win in your casino session, this thread never gets started.

You want to play in the book's promotional casino tournaments while refusing to give them one penny of casino action.

This is a complaint that SBR should throw in the garbage.

[robmpink]

Well they gave me the loss bonus, plus a little more. I didn't think I would get far with this and didn't. Contrary to what was said, the only time I thought about complaining was right after I lost. It never came across my mind while playing.


Also, the play I wanted to make the entire deposit on South Florida lost. I would have been here anyway. I didn't even take the reload. Just wanted to bet this one game, hopefully cash and cash out today.

[robmpink]

An absolutely ridiculous thread.

If you win in your casino session, this thread never gets started.

You want to play in the book's promotional casino tournaments while refusing to give them one penny of casino action.

This is a complaint that SBR should throw in the garbage.

Guy, I was eligible based on the eligibility standards. Why not play when I was given one free entry? If I knew it would cause this, I wouldn't. Lesson learned. Life goes on.

[skrtelfan]

I think they should refuse to do it. Once they mess with it they are immediately at fault for any losses in the player's mind. The book can't win. They lock it and then the player calls and says turn it back on and they do, then he's mad. If a clerk has to manage the requests to turn it on or off, it will end like this. If they lock it for good, the players get mad and try to recover already lost money because they didn't get a chance to win it back or they go somewhere else and lose it.

I don't ask for my casino access to be turned off as I don't have a problem avoiding them and I figure a book may have a good paytable or a good promotion that I'd like to use, but it's been a while since I heard of such a good internet casino promotion and I've read too many stories here and elsewhere about someone hacking into an account and playing in the casino. Of course they could just as easily place a bunch of stupid bets but at least I'd stand a chance of seeing the bets in time and being able to have them canceled. In other words, if you don't plan on using it, why have it turned on?

The policy here should be pretty simple and the same as any other self-exclusion agreement--if you have your casino access locked, it's locked permanently and can't be turned back on, and you can't take advantage of casino promos etc. The issue of "taking ones business elsewhere" doesn't prevent, for example, Harrah's from letting people sign a self-exclusion agreement even though they could just go to a casino next door.

[mighty maron]

I think they should refuse to do it. Once they mess with it they are immediately at fault for any losses in the player's mind. The book can't win. They lock it and then the player calls and says turn it back on and they do, then he's mad. If a clerk has to manage the requests to turn it on or off, it will end like this. If they lock it for good, the players get mad and try to recover already lost money because they didn't get a chance to win it back or they go somewhere else and lose it.

I know with poker sites their is something called self - exclusion. You pick a determined amount of time and you cant play.


Most poker websites have the tag "responsible gaming" on their main website at the bottom of the page. Does this books site have a "responsible gaming" tag on their main web page? If they do then maybe you have a case. Otherwise Im sorry.

[wtt0315]

rob, i have been there bro. When i hit 20 k at the betjam casino on the royal flush, i only cashed out 3500. its tough because they money isnt in hand and while its there its hard to not to play. I have also deposited early in the day before wanting to bet on night games and ended up in the casino before games start. I know wont deposit until before games start and usually will place all my bets with all my funds on my phone before i get home so i have no chance of doing it. I know exactly how you feel.

[robmpink]

rob, i have been there bro. When i hit 20 k at the betjam casino on the royal flush, i only cashed out 3500. its tough because they money isnt in hand and while its there its hard to not to play. I have also deposited early in the day before wanting to bet on night games and ended up in the casino before games start. I know wont deposit until before games start and usually will place all my bets with all my funds on my phone before i get home so i have no chance of doing it. I know exactly how you feel.

Thanks wttf, it sucks. I'm over it. I'm sure we have some great dgs stories of victories and dispair.

[mighty maron]

rob, i have been there bro. When i hit 20 k at the betjam casino on the royal flush, i only cashed out 3500. its tough because they money isnt in hand and while its there its hard to not to play. I have also deposited early in the day before wanting to bet on night games and ended up in the casino before games start. I know wont deposit until before games start and usually will place all my bets with all my funds on my phone before i get home so i have no chance of doing it. I know exactly how you feel.

Testify.....

[DudleyDawson]

I submitted a complaint form because I lost money in their casino. Earlier in the month I requested and received confirmation my casino access was shut off. I make a deposit today, see the casino is on and lose the entire deposit.

I understand I am mostly to blame because of my lack of self control. I took precaution to have it locked and they said it was. We'll see what happens and how SBR handles it.

....

[Hankwins]

i don't think a site should even disable a players casino, It's stupid all you'd ever have to do is click live chat and say ok turn it back on please.

[PD77]

Did anything ever happen with this Rob? If I recall correctly Heritage claimed the casino ban was only monthly and users had to request the ban at the start of each month.

[CollegePro]

....

why did you bring this back?? this was from over year ago

[DudleyDawson]

Interested in how it turned out.

[touchback]

Well... from my experience a service will never generally close a casino off to a player permanently. They always seem to be disabled then enabled after a short amount of time. One of the famous bullshit excuses I have heard from a rep is that casino access is reactivated automatically every 30days by the software. The biggest lie ever... and casino gamblers always get burned, and the services know it and just sit back and collect their money. Oh, so sorry you lost your balance again in the casino... we will disable it again for you. Of course it will be enabled again a short time later.

Shoot, did not see pd77 post... but I still stand by my comment.

[DudleyDawson]

Pretty low of a player to lose his ass in the casino then turn around and blame the casino and demand a refund to to his lack of willpower...would be like an obese dude suing McDonalds cause he got fat

[On the come]

I believe it goes like this...

When a book closes your access to the casino, your casino access is completely blocked. In order for you to play in the promotion, they must re-open the casino. The first two times they made sure to close your access off again after the promotion. It looks like they just forgot the third time around.

I don't believe they bear any responsibility in this, but I am happy to hear they are throwing you something.

[ncat12]

I don't believe they bear any responsibility in this, but I am happy to hear they are throwing you something.

REALLY THAT is pretty spectacular that they threw you a bone especially after, what I perceive as you thinking that it was suppose to be turn off , but hey sometimes you get the bear but mostly the bear gets you, there is ,imo, a good 80% of us who have similar stories ....GOOD LUCK IN THE FUTURE......just sayin

[On the come]

He asked for the casino to be turned back on in order to play the promo. I am assuming by the tone of the post, that he did not ask to have it turned back on. Perhaps I am wrong, but in this case I still believe the book has no responsibility in his loss.

[DudleyDawson]

He asked for the casino to be turned back on in order to play the promo. I am assuming by the tone of the post, that he did not ask to have it turned back on. Perhaps I am wrong, but in this case I still believe the book has no responsibility in his loss.

This is no different than the scam Landers tried to pull.....had rob won this thread would've never been created.....rob took a shot.

[robmpink]

This is no different than the scam Landers tried to pull.....had rob won this thread would've never been created.....rob took a shot.

On the Come correctly pointed out what happened. I asked to have it turned off, they turned it off. A few weeks later I had a free entry to the black jack tourny. My free tourny tab wasn't there. I went to live chat and they gave me the free entry. A time later I made a deposit. The funds were entered, I saw the casino was open and I played. I lost rather quickly. That was that, I tried to get something because I felt it should have been closed. I received an advance on my casino loss rebate.

To think I made a plan in advance is funny. It is even funnier to think I give a flying fukkkk what anyones perception of me here is.

[walktheline]

Pretty low of a player to lose his ass in the casino then turn around and blame the casino and demand a refund to to his lack of willpower...would be like an obese dude suing McDonalds cause he got fat

Hasn't this actually happened before?

[Megatron81lions]

This thread explains why Rob is always bashing players on here he is a broke degenerate fuk shot taking scammer

[DudleyDawson]

This thread explains why Rob is always bashing players on here he is a broke degenerate fuk shot taking scammer

That's pretty much my take.

[DudleyDawson]

On the Come correctly pointed out what happened. I asked to have it turned off, they turned it off. A few weeks later I had a free entry to the black jack tourny. My free tourny tab wasn't there. I went to live chat and they gave me the free entry. A time later I made a deposit. The funds were entered, I saw the casino was open and I played. I lost rather quickly. That was that, I tried to get something because I felt it should have been closed. I received an advance on my casino loss rebate.

To think I made a plan in advance is funny. It is even funnier to think I give a flying fukkkk what anyones perception of me here is.

Funny.

But I guess when it's proven you're a shot taking scammer, what else could you really say..

[Duff85]

You're a sick fukk and you realise it. Unfortunately online casinos are there to prey on weak sick fukks. You won't get anywhere unless you refuse to deposit anywhere with an online casino. Self exclusion isn't going to work because you aren't going to stay out of the casino, and the book has no interest in keeping you out of the casino.

[JohnnyC]

OP you are a joke and always have been

[Hankwins]

Online casino's are a joke for not comping for handle action, for example bovada you need to bet at leat 5k, to recieve any comp for that but hey it's something. If you lose super fast that is just like a land based casino, you get nothing and don't deserve anything. But if a player sits with $10,000 bets $200 a hand and bets $70,000 in action before going broke . you get nothing. Most sites rebates of casino losses are based on deposits to the site and not what you bring and lose in the casino, that is BS! deposit $1000, win $25000(your money) and blow that $25000 in the casino and your rebate is $100. i could be off base and still disgruntled that's how it worked at caribsports when i lost 30 grand. please inform me if i am full of crap in this.

[robmpink]

That's pretty much my take.

Didn't you buy a new life yet, uh, I mean, internet character?

[robmpink]

OP you are a joke and always have been

Thanks for pointing this out. I will have to do a lot of soul searching today.