Complaint Opened

**taxer** · 09-29-11, 05:58 PM

whats the book rating ?

**robmpink** · 09-29-11, 06:01 PM

Originally posted by taxer

whats the book rating ?

c or above. I'm not naming the book at this point. Mostly my fault since I can't control myself with Let it Ride. If it was locked as stated I wouldn't have lost it right off the bat. I understand I will have people ripping me in this thread. So be it.

It isn't Betislands.

**robmpink** · 09-29-11, 06:02 PM

robmpink you are pathetic. You can't control yourself and now you want to blame the book for your lack of self control? Go back to being a gay club kid.

**robmpink** · 09-29-11, 06:04 PM

Originally posted by robmpink

robmpink you are pathetic. You can't control yourself and now you want to blame the book for your lack of self control? Go back to being a gay club kid.

You are mostly correct, but I feel the book bears some liability in this matter.

Anyway, these are the types of comments I expect. I'm not nuts, just outlining what is to come.

**taxer** · 09-29-11, 06:14 PM

interesting how the book will handle this

**relaaxx** · 09-29-11, 06:17 PM

great thread. hope you get your money back.

**robmpink** · 09-29-11, 06:20 PM

Originally posted by relaaxx

great thread. hope you get your money back.

I really don't know what to expect. I asked that it be blocked because I have no self control. On top of that, the game payouts they offer are substandard. A royal should pay 1000-1 and a straight flush 200-1, but they pay 200-1 for the royal and 150-1 for the straight flush. This is why I asked to have it blocked.

**durito** · 09-29-11, 06:23 PM

justbet?

**stig99** · 09-29-11, 06:27 PM

and what if you had won...would you have given it back because of your lack of disipline?

**chilidog** · 09-29-11, 06:30 PM

Originally posted by robmpink

I submitted a complaint form because I lost money in their casino. Earlier in the month I requested and received confirmation my casino access was shut off. I make a deposit today, see the casino is on and lose the entire deposit.

I understand I am mostly to blame because of my lack of self control. I took precaution to have it locked and they said it was. We'll see what happens and how SBR handles it.

Well, consider this aspect. Let's pretend that you won. Would you give the money back to them, citing the same reasons?

**robmpink** · 09-29-11, 06:44 PM

Originally posted by chilidog

Well, consider this aspect. Let's pretend that you won. Would you give the money back to them, citing the same reasons?

Would they have asked for it? Just saying I requested and received confirmation it was closed. Indeed it was closed as I checked shortly after I requested it. Magically it was opened.

**SBR Lou** · 09-29-11, 06:55 PM

Originally posted by robmpink

Magically it was opened.

Hi Rob,

Since this dispute was made public, I feel compelled to clarify.

The sportsbook manager states that you wanted to play in their Monday Night Blackjack Tournament on 9/26. Its a free contest available to customers with a chance of winning $500. The manager says you requested entry. Nobody can play in the casino Blackjack Tournament without casino access, thus, your 9/5 request was undone.

As for the losses incurred, you're eligible for their 20% casino rebate on the 1st of the month. If you truly want to avoid the casino, you're going to have to give up on playing the free casino tourney.

**bobbywaves** · 09-29-11, 07:03 PM

You admit to having no self control, have you looked into gamblers anonymous: http://www.gamblersanonymous.org/ga/index.php

**robmpink** · 09-29-11, 07:04 PM

Originally posted by SBR Lou

Hi Rob,

Since this dispute was made public, I feel compelled to clarify.

The sportsbook manager states that you wanted to play in their Monday Night Blackjack Tournament on 9/26. Its a free contest available to customers with a chance of winning $500. The manager says you requested entry. Nobody can play in the casino Blackjack Tournament without casino access, thus, your 9/5 request was undone.

As for the losses incurred, you're eligible for their 20% casino rebate on the 1st of the month. If you truly want to avoid the casino, you're going to have to give up on playing the free casino tourney.

Lou,
Check with the casino manager again as I have played in all 3 tournaments on Monday's this month. The casino was locked after I played the first tournament.

**robmpink** · 09-29-11, 07:05 PM

Originally posted by bobbywaves

You admit to having no self control, have you looked into gamblers anonymous: http://www.gamblersanonymous.org/ga/index.php

yes, Jesus Christ of Nazareth, I have. How is it like living in Pleasantville? Can you tell us?

**robmpink** · 09-29-11, 07:08 PM

Also Lou, it is funny as the casino manager at Heritage told me they cannot turn the casino access back on until the first of the month. How did it magically turn on then? Requested it turned off 9-5, magically turned back on. The excuse is since I requested to play in a free tournament 9-26.

Lou, while you are at it ask them why they offer ass rape odds on the game. 1000-1, but they pay 200-1. You seem to have a live line to the casino manager. Ask them.

**Bill Dozer** · 09-29-11, 07:16 PM

We've had this complaint in the past at high and low rated books. We pass on the feedback for them to use and it's a good lesson for readers but nothing we can do. We aren't going to ask the book to refund your money after you had a chance to win theirs in which case you would not have posted. It doesn't help that you are still taking them up on the casino freebies while asking them to manage you so you never can give them any casino business. My advice is to write to the book directly and tell them you take responsibility for your actions but if they wanted to comp you, you would appreciate it. GL

**robmpink** · 09-29-11, 07:22 PM

Originally posted by Bill Dozer

We've had this complaint in the past at high and low rated books. We pass on the feedback for them to use and it's a good lesson for readers but nothing we can do. We aren't going to ask the book to refund your losses after you had a chance to win in which case you would not have posted. My advice is to write to the book directly and tell them you take responsibility for your actions but if they wanted to comp you, you would appreciate it. GL

I will do that and see how it goes. When I asked for my free entry, not once out of 3 times, did someone say the casino access is open.

**BigDaddy** · 09-29-11, 07:33 PM

seek help.

stop blaming the book

**robmpink** · 09-29-11, 07:44 PM

Originally posted by BigDaddy

seek help.

stop blaming the book

Guy, I sought help when I was 19. People ask to have access shut off for a reason. Why do you think they ask to have it shut off? So they aren't tempted to play. I didn't lay 100% blame on the book. I say they are somewhat responsible.

**bobbywaves** · 09-29-11, 08:21 PM

Originally posted by robmpink

yes, Jesus Christ of Nazareth, I have. How is it like living in Pleasantville? Can you tell us?

Can't tell you about Pleasantville, I reside in Trenton....Instead of requesting casino access to be shut off, you could have simply closed your account & solve the problem.

**Bill Dozer** · 09-29-11, 08:29 PM

Originally posted by robmpink

I will do that and see how it goes. When I asked for my free entry, not once out of 3 times, did someone say the casino access is open.

That's like going to the buffet table for the free samples while asking them to ban you from eating there. I can imagine how you might slip by and grab a plate.

**bubba** · 09-29-11, 08:34 PM

bill-

whats your take on them refusing to permanently shut off a players casino? telling them it can be done only on a month to moth basis and it must be requested each month. i think this is a shady attempt at trying to take advantage of players

**taxer** · 09-29-11, 08:38 PM

Book should comp the player a bit they left the casino open that has to count for something in this whole matter , in the end the OP lost but what if he would have won would that claim that his casino action was not gonna be honored.

Knowing the books name is important here.

**bubba** · 09-29-11, 08:39 PM

Originally posted by taxer

book should comp the player a bit they left the casino open that has to count for something in this whole matter , in the end the op lost but what if he would have won would that claim that his casino action was not gonna be honored.

Knowing the books name is important here.

heritage

**robmpink** · 09-29-11, 08:51 PM

Originally posted by bobbywaves

Can't tell you about Pleasantville, I reside in Trenton....Instead of requesting casino access to be shut off, you could have simply closed your account & solve the problem.

Bobby, if life was that simple.

**robmpink** · 09-29-11, 08:56 PM

Originally posted by Bill Dozer

That's like going to the buffet table for the free samples while asking them to ban you from eating there. I can imagine how you might slip by and grab a plate.

Bill, so so analogy. There would be some merit to it if I knew the casino was open prior to making the deposit and thinking I could play the victim card if I lost.

Simple stuff here. I asked it to be shut off. They said it was. It was. Based on what Crazy L relayed, I requested it open. No, I asked for the free black jack entry as I had the previous two weeks in September. It was locked after my first entry in September. Do you have any good analogies about the lack of communication with the new cs people they have? I'd say there would have been a 85% chance I would have been told the casino was turned back on for real money before they hired Manny, Moe and Jack to work live chat.

**robmpink** · 09-29-11, 08:59 PM

Originally posted by bubba

bill-

whats your take on them refusing to permanently shut off a players casino? telling them it can be done only on a month to moth basis and it must be requested each month. i think this is a shady attempt at trying to take advantage of players

Well it isn't month to month. As the casino manager told me if you ask to have it shut off and want it turned back on, you had to wait until the first of the month. Ok, if that is the case, why did they turn my access on before the end of the month? I didn't even ask for it to be turned on. It isn't a new month.

**Bill Dozer** · 09-29-11, 08:59 PM

Originally posted by bubba

bill-

whats your take on them refusing to permanently shut off a players casino? telling them it can be done only on a month to moth basis and it must be requested each month. i think this is a shady attempt at trying to take advantage of players

I think they should refuse to do it. Once they mess with it they are immediately at fault for any losses in the player's mind. The book can't win. They lock it and then the player calls and says turn it back on and they do, then he's mad. If a clerk has to manage the requests to turn it on or off, it will end like this. If they lock it for good, the players get mad and try to recover already lost money because they didn't get a chance to win it back or they go somewhere else and lose it.

**aggieshawn** · 09-29-11, 09:00 PM

Rob, you did the right thing to close your casino access. However, I scares me that you did it for the wrong reason.

You stated more than once that it is not your self-control reason but that their odds are sub-par.

I think that you should close your account now. Period. What ever you do, do not ask for compension. Deny your month end rebate.
You are kinda asking to be cured but as you walk out the door a cured man you want a good-bye hit.

Say, you play with your month end rebate and win at your first session. (rollover I assume)
Do you really think you could cash out and close your casino access?

**aggieshawn** · 09-29-11, 09:02 PM

Remember this "down" feeling now if you ever what to play casino games again.

**sharpcircle** · 09-29-11, 09:02 PM

robmpink,

It is that simple.

**robmpink** · 09-29-11, 09:03 PM

Originally posted by Bill Dozer

I think they should refuse to do it. Once they mess with it they are immediately at fault for any losses in the player's mind. The book can't win. They lock it and then the player calls and says turn it back on and they do, then he's mad. If a clerk has to manage the requests to turn it on or off, it will end like this. If they lock it for good, the players get mad and try to recover already lost money because they didn't get a chance to win it back or they go somewhere else and lose it.

Bill, I didn't ask for the casino to be turned on. I asked for my free entry to the blackjack tournament. Take a minute to digest what I just typed. Can you understand what I just typed?

Bill, I'm curious why they show the casino opened on 9-26? I played in the same free bj tournaments on 9-12 and 9-19. Why don't they show the casino open then? Because it wasn't. I checked after I played on 9-12 and it wasn't open.

**robmpink** · 09-29-11, 09:05 PM

Originally posted by aggieshawn

Rob, you did the right thing to close your casino access. However, I scares me that you did it for the wrong reason.

You stated more than once that it is not your self-control reason but that their odds are sub-par.

I think that you should close your account now. Period. What ever you do, do not ask for compension. Deny your month end rebate.
You are kinda asking to be cured but as you walk out the door a cured man you want a good-bye hit.

Say, you play with your month end rebate and win at your first session. (rollover I assume)
Do you really think you could cash out and close your casino access?

Aggie, I am different with sports betting that is why I need Heritage as a book. Casino play is different. I've won 18k, 15k 3 times and 9k all in this game. Hence this is a problem as to why I have no control. If course I didn't win this at Heritage since they offer piss in your face rip off odds.