Heritage Sportsbook making big moves. Feedback wanted

[cmh947s]

NHL Lines

Any chance they'll offer NHL dime lines at some point? Looks likes it's 20 cents for both ML's and Totals currently.

[KGambler]

I've been a Heritage customer for a little while (since Greek shut down). This is the first time they have disappointed me...

I took a free withdrawal via wire (about $9K). $130 is missing. I contacted their live chat and they told me that this is what Heritage gets charged by their bank. I was like "OK, I understand you get charged for sending money, but why are you taking that from me?" The CS told me to hold on a second so they could look into it further. She came back and said MY bank had charged me. She said they had paperwork which showed my bank had taken $120.

I called my bank. They don't have any fees for incoming wire transfers, and that goes for both domestic and international transfers.

I went back into live chat to explain that my bank has no fees for incoming wires... The CS assured me that they sent me the proper amount and that my bank had charged me. I asked if the money has been sent in USD and she said that it had been.

I called my bank again. Now I could already see in my account history that I had not been charged a fee, because it would appear seperately from the incoming amount, but I asked them just to be 100% sure. Well they went as far as checking with the wire department, and they told me no fee was taken. They don't have fees for incoming wires. No fee shows in my account history. All that shows is that I received $130 less than I withdrew from my Heritage account.

Has anyone else had this experience?

Heritage Insider, if you are still monitoring this thread please PM me. It doesn't seem like your CS is going to be able to help me.

[cloverfield]

I've been a Heritage customer for a little while (since Greek shut down). This is the first time they have disappointed me...
I called my bank. They don't have any fees for incoming wire transfers, and that goes for both domestic and international transfers.

When you do international wires it goes through a "third party bank" which handles the transfer to your bank.
YOUR bank is not charging a fee, but this "intermediary bank" DOES charge a fee.

$130 seems a little high. There is a possibility that it went through (2) intermediary banks but that is doubtful. Almost ALL foreign wires go through an intermediary bank...so that's where the mystery money went.

This is obviously no fault of Heritage, they don't control the bank prices, lol


BOL!

[vyomguy]

This heritage book will limit you if you are a winning player...dont listen to that idiot Fishhead.

If you are a losing player, go ahead and play in heritage.

If you are winning, your limits will be cut very quick.

[seaborneq]

I have not had any problems with heritage since greek transferred me over. I also have not made a withdrawal yet either.

[KGambler]

This is obviously no fault of Heritage, they don't control the bank prices, lol


BOL!

I agree with everything you said, up until this part. I am not sure what you mean by this. You mean I should cover it?

They don't control how much the local power station charges per kilowatt-hour either, but it doesn't mean I would pay their electricity bill.

Any fees they have for sending my money is between them and their processor. If my bank were charging me, that would be a different story. I wouldn't expect them to cover that.

I understand that books are dealing with high fees to get money to US customers. But the decision to allow one free wire transfer per month is theirs to make. I made a "free" wire transfer and I don't expect to be charged by Heritage, or Heritage's bank, or Heritage's processor.

[5mike5]

yeah ive never heard of that b4...sounds like as touch of bullshit to me

[SportsMushroom]

Where do u play? Not crappy at all. Uneducated post.

well, you are a tout, so chances are you are also a shill

your opinion does not count

[5mike5]

never been charged fr a wire, no matter the cost, just what the cost should be...no hidden charges to speak of

[cloverfield]

yeah ive never heard of that b4...sounds like as touch of bullshit to me

Just because you've never heard of it, doesn't mean that's not how it happens.

It's 2011, Google it. Happens on 99% of ALL foreign wires. It's not rocket science.

If you still think the fee is based from/caused by Heritage you don't understand how it works.

If you think it's bullshit, why don't you take 5 mins and do some research...I gave you all the keywords.

[Scooter]

Just because you've never heard of it, doesn't mean that's not how it happens.

It's 2011, Google it. Happens on 99% of ALL foreign wires. It's not rocket science.

If you still think the fee is based from/caused by Heritage you don't understand how it works.

If you think it's bullshit, why don't you take 5 mins and do some research...I gave you all the keywords.

When my banks charge fees, there is a statement stating the charge with an explanation.

If an intermediary bank took a fee out of his transfer, you have no idea if that fee was $25 or $130.

[5mike5]

when my banks charge fees, there is a statement stating the charge with an explanation. If an intermediary bank took a fee out of his transfer, you have no idea if that fee was $25 or $130.

exactly

[KGambler]

Just because you've never heard of it, doesn't mean that's not how it happens.

It's 2011, Google it. Happens on 99% of ALL foreign wires. It's not rocket science.

If you still think the fee is based from/caused by Heritage you don't understand how it works.

If you think it's bullshit, why don't you take 5 mins and do some research...I gave you all the keywords.

So what you are saying is that it is impossible to send someone a set amount via international wire transfer?

It is flat out impossible for the sender to know about fees ahead of time due to randomly assigned intermediate banks? If this is correct, shouldn't Heritage warn people that their "free" wire transfers are international transfers and that you may be hit by a large fee from an un-named bank?

[CollegePro]

depends on how many banks were used for you to receive it, fees varies...

[buckeyeburritos]

Heritage doesn't really limit players south of a nickel. They just don't want guys playing lines they are about to move which was the same to an extent at Greek. I can't guess how they will do their risk mgt but I do know they said hey plan to be more aggressive and not be rec-only. They didn't bring Greek players over so they could spray round up on em. They are set up to be more of bookmakers today. We'll have to see how they do.

I'm not so sure. I wrote this at another site, when I was first transferred over from The Greek:


I got booted from The Heritage today, without having won a single bet. They're also not interested in taking any sharp action. Last Tuesday, when they were the first to open with Regular Season Wins, I bet:

Arizona u6.5 -115
Auburn u6.5 -115
Boise State o10 -140
Georgia Tech o6 -115
LSU u9.5 +100
Michigan State o7 -135
Ohio State u9 -115
Oregon State u7 -115

On Sunday, after the lines have moved a bunch, I tried logging into my account, where I learn it's been deactivated. So, I call in and they keep telling me to call back in a half hour, so they can get me a straight answer. On the fourth try, someone tells me I'll have to call back tomorrow and talk to the manager . Finally today, they put me on the phone with Mike. He tells me they're no longer interested in taking my action. They're only interested in taking action from the "recreational bettor", and I'm not one of those. "We want the people who will be placing football bets on Saturday and Sunday", he told me. Why would they even put these offers up with $500 limits, if that's the case? They are honoring my all of my futures, but I can no longer place any wagers there. My futures still haven't been transferred over from the Greek and their customer service people have been rude. On top of that, I get booted for this crap. I wouldn't recommend this book to any sharp.

[KGambler]

depends on how many banks were used for you to receive it, fees varies...

But who chooses which banks are used? I am under the impression that Heritage's processor would choose each of the banks being used. Therefore the fees should be known beforehand. And even if Heritage can't figure out the fees beforehand, it is a simple matter for them to credit my account the amount missing.

Even D- books handle it this way. What is Heritage thinking here?

[John Dough]

Just because you've never heard of it, doesn't mean that's not how it happens.

It's 2011, Google it. Happens on 99% of ALL foreign wires. It's not rocket science.

If you still think the fee is based from/caused by Heritage you don't understand how it works.

If you think it's bullshit, why don't you take 5 mins and do some research...I gave you all the keywords.

KGambler, re-read this post as it is 100% correct.

I have received wires both with and without these intermediary bank fees from other books. It's part of doing business. If you don't like that Heritage wires may include such fees, either choose a different method or take your action elsewhere.

[KGambler]

KGambler, re-read this post as it is 100% correct.

I have received wires both with and without these intermediary bank fees from other books. It's part of doing business. If you don't like that Heritage wires may include such fees, either choose a different method or take your action elsewhere.

I wouldn't mind that Heritage wires incur fees if I had been told that they incur fees. Instead I was told that wires were FREE. Why do they advertise one free wire withdrawal per month if it actually costs $130?

You seem to be missing the point... I don't care what costs they incur in sending me my money. They say they willl do it for free (once a month) and that is what I expect them to do.

If they don't, I will file a complaint and write a review of my negative experience with Heritage. Like I said, even D- books make up fees that unintentionally hit the customer by reimbursing the customer's sportsbook account. That's how it works, not the ridiculous way you guys are suggesting. To say you have free wire transfers and then the person gets charged $130 by someone else's bank is ridiculous. This is something Heritage can take up with the processor they hired. It is not something I should be expected to cover.

[KGambler]

KGambler, re-read this post as it is 100% correct.

Are you guys under the impression that MY bank requires an intermediate bank? They don't. I am trying to understand where you guys are coming from. You do understand that Heritage's bank (or more accurately, their processor's bank) chooses the intermediary, right? Because my bank does not use one. So they can and do know what fees they will be paying before they send the money. Is this making sense to you?

[Casperwaits]

I have not had any problems with heritage since greek transferred me over. I also have not made a withdrawal yet either.

+1 on this post.

[wrongturn]

Is wire transfer free? I see the fee is $75 listed on the site.

[ProfaneReality]

K Gambler

your withdrawal was free... did Heritage assess you a fee? They normally do, on top of any fees you incur from the 3rd party banks.

[bookie]

They're only interested in taking action from the "recreational bettor", and I'm not one of those. "We want the people who will be placing football bets on Saturday and Sunday", he told me. Why would they even put these offers up with $500 limits, if that's the case?

This is worth knowing. You can play your anti-steam buybacks and anti-public bell bets there, and given the get-off-your-bet at half time promo's it might even be worth the trouble, but they do scrutinize early birds.

[KGambler]

Is wire transfer free? I see the fee is $75 listed on the site.

You get one free wire transfer withdrawal per month. If you do subsequent withdrawals within the same month, the fee is $75.

[KGambler]

I just got a call from Heritage. We worked it out.

So Heritage has kept their A rating with me.

But I don't think I will be taking any more wire transfers.

[70kgman]

Got a question...Early in the NCAA basketball season, most books don't offer totals on the games until January or so. Does Heritage fall into that category or are they one of the few who do?

[craigpb]

Did they change their juice? All of a sudden getting -110.

[John Dough]

Did they change their juice? All of a sudden getting -110.

Still -108 for me. Probably an account-specific decision. You'll have to ask them.

[nyplayer33]

heritage is a very good book

[Mac4Lyfe]

A friend of mine was just told that he couldn't open up a new account at Heritage??? What's up with that? They then said that they might be able to add him through a referral???

[VTranX]

i want in...

[ProfaneReality]

Did they change their juice? All of a sudden getting -110.

my games are -108

but I noticed 1ft half lines are now -110

[pimike]

Best book period.

[flyingillini]

Best book period.

And has been

[craigpb]

Apparently half lines have only changed, not full games.