My own experience of dealing with this book.
The history is:
I've opened an account about 1 year ago, made all deposits using my own Web$ Keeper (Russian paying system). This keeper is registered to me personally. All an all there was amount of 400-450USD deposited.
I withdrew once, 10 USD, it went fast and unquestioned.
Couple days ago I needed a little Web$ to pay my internet provider, so I clicked to withdraw 20USD. Total balance at a time was 210USD.
After that I recieved an e-mail from suport, demanding a copy of ID. I sent a scan copy of my passport, and asked in the same mail to correct some of my personal details - you can not edit the data yourself – you need to mail it to support each time you want to do it. My personal details which I provided when registered were not complete enough because I never wanted to bet for living, just for fun, and was not really attentive that time.
Then almost immediately I found my account locked and next e-mail stated that I had been banned absolutely and forever and would not be allowed to use this service any more never again. So my 210USD went away as well. This mail gave no decent reason (actually no reason at all) to this decision.
Any reason to lock me I can imagine is to get my money. Or big bosses are afraid of a better who deposited 400USD and now has balance 210USD. It really sounds silly. Though, I had some lucky bets recently. Why else bet?
Right now I got a mail from support denoting they banned me for incorrect info when registering. I had a right, according to the rules change my details at any time, what I honestly tried to do. (E7 clause of GENERAL TERMS AND CONDITIONS reads: “Customers have the right to correct and/or erase wrong or inappropriate data at any time”).
So, what I am trying to say.
What are the actions of a customer-oriented company? If for any reason your personal details seem incorrect – the simplest way is to ask a customer to change\proove them. The good way is to do that before accepting a deposit, right?
Here is the business style of Bet-at-Home:
Are you a fur-coated quarter pound stone from Pandorra? Great! We trust you are! We trust you as long as you give us money. You wish to withdraw? You have one letter in your name spelling missed, ye-h-ha-a-a! Farewell, you are blocked and we now get your money. Never bother us again
It was not actually my case, I just used my name (my own name) twice in the fields “name” and “surname”.
A critical criminal mistake, right? A mail I got after I tried 4-5 times to find out what’s really happening stated ”You can never again open an account and use services of our company because you gave us wrong personal info”
This method of doing business shows potential risks for any other customer in any situation.
Bet-At-Home stole my 210USD. Avoid these guys and save your time and money.
The history is:
I've opened an account about 1 year ago, made all deposits using my own Web$ Keeper (Russian paying system). This keeper is registered to me personally. All an all there was amount of 400-450USD deposited.
I withdrew once, 10 USD, it went fast and unquestioned.
Couple days ago I needed a little Web$ to pay my internet provider, so I clicked to withdraw 20USD. Total balance at a time was 210USD.
After that I recieved an e-mail from suport, demanding a copy of ID. I sent a scan copy of my passport, and asked in the same mail to correct some of my personal details - you can not edit the data yourself – you need to mail it to support each time you want to do it. My personal details which I provided when registered were not complete enough because I never wanted to bet for living, just for fun, and was not really attentive that time.
Then almost immediately I found my account locked and next e-mail stated that I had been banned absolutely and forever and would not be allowed to use this service any more never again. So my 210USD went away as well. This mail gave no decent reason (actually no reason at all) to this decision.
Any reason to lock me I can imagine is to get my money. Or big bosses are afraid of a better who deposited 400USD and now has balance 210USD. It really sounds silly. Though, I had some lucky bets recently. Why else bet?
Right now I got a mail from support denoting they banned me for incorrect info when registering. I had a right, according to the rules change my details at any time, what I honestly tried to do. (E7 clause of GENERAL TERMS AND CONDITIONS reads: “Customers have the right to correct and/or erase wrong or inappropriate data at any time”).
So, what I am trying to say.
What are the actions of a customer-oriented company? If for any reason your personal details seem incorrect – the simplest way is to ask a customer to change\proove them. The good way is to do that before accepting a deposit, right?
Here is the business style of Bet-at-Home:
Are you a fur-coated quarter pound stone from Pandorra? Great! We trust you are! We trust you as long as you give us money. You wish to withdraw? You have one letter in your name spelling missed, ye-h-ha-a-a! Farewell, you are blocked and we now get your money. Never bother us again
It was not actually my case, I just used my name (my own name) twice in the fields “name” and “surname”.
A critical criminal mistake, right? A mail I got after I tried 4-5 times to find out what’s really happening stated ”You can never again open an account and use services of our company because you gave us wrong personal info”
This method of doing business shows potential risks for any other customer in any situation.
Bet-At-Home stole my 210USD. Avoid these guys and save your time and money.
Quick payouts Hmmmmmmmm , here in UK we get paid within 5 mins of event ending and in many cases whilst an event is still in progress , so "Quick" payouts means zero in terms of how good a book is , looks to me like BAH are ripping the poor guy off for his money , lets see punter in Russia with few if any avenues to explore and complain versus Bookmaking firm who by their very nature are after your money , yup I'm with the punter on this one . If they got doubts about his info fair enough , close his account BUT all money should have been returned to the account holder , Good luck guys !!!!!!!!!!! 
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