SLOWPAID FROM WAGERWEB and BETRUSS

[DIF]

both thoose sportsbook slow paying me.

I feel Im slowpayed from both and I feel they both playing games with me, Now its my descicion show how awful gambling-world is from my view.

. its tuff for a gambler just to win on gambling but when you finally win -its tuff get your money.


Im just so tired of all email-work so I decide show you how it is deposit to low-graded companies. instead for this I want study stats for MLB but this XXXX take all work and energy for me.

Thats why I decide to show some of the emails and chats.



matt at wagerweb told me my roll overs was fixed and give me some hope. He told me to help me out.

wagerweb;

Sent: Tuesday, April 15, 2008 7:02 AM
To: matt@wagerweb.com
Subject: roll over

matt. please reply as fast as possible.

can you please tell me exactly how much more I have to wager before payout( my roll overs)

date 15/4.

Mr. XXXXXXX,

Hello, as of today you have rolled over, $11451.8.

Thank you,

Matt

Sent: Thursday, April 17, 2008 9:36 AM
To: matt@wagerweb.com
Subject: RE: roll over

you count wrong.

please reply my last replies for this.



How are you?

I now you really have tried to make the rollover.

Just to explain you.

When in the sports business you hear about the amount we mean the amount to win if we are betting on a negative money line and the risk amount when we bet on a positive money line.

As I said before I know you have really tried to cooperate in this matter.

So go ahead and just request your payout and I?ll help you in as much as I can.

I think you had sent me your neteller ID, but I?m not sure I can find it.


Request the payout as you would normally do but also send me your neteller id.


Thanks,

Matt


matt.(please reply this email yourself)

I now took contact with .

Bill Dozer
General Manager
SBR News LLC at SBR

he probably ask you why you dont reply this email.

Im not satiesfied with your slow customerservice. Last time it was good news from you, it was replied from accounting with bad news.

I feel its the same thing here and you playing games with me. YOU and accounting together.


Date: Sun, 20 Apr 2008 12:07:53 -0400

I?m sorry I couldn?t reply, I was off.

We don?t process payouts on the weekends, but 1st thing tomorrow morning I will take care of yours.


Thank you,

Matt


Monday, April 21, 2008 7:15 PM
To: matt@wagerweb.com
Subject: RE: roll over


still wait for the payout.

ok. I wait my payout for tomorrow(tomorrow is today monday) then. $2594.

netelleraccount XXXXXXX

thanks for answer me.

Matt.please reply again if you missed something


Date: Tue, 22 Apr 2008 12:24:54 -0400



Hello, accounting told me that they e-mail you yesterday.

Apparently we are having some problems with our neteller account.

Can I offer you any other methods? I recommend a FEDEX check or a bank wire.

Please let me know as soon as possible,

Matt

matt.

I really need it neteller. I need money to my netelleraccount.(not bank-wire or fedex)

if you can give me neteller some way Im very happy. or tell me how long it can take before neteller works for you again.

please reply again as soon as possible thanks.

Date: Tue, 22 Apr 2008 12:42:50 -0400
I have your payout request as number one priority, as soon as I hear something from our accounting dept I will have it processed and I will email you

Sent: Tuesday, April 22, 2008 12:47 PM
To: matt@wagerweb.com
Subject: RE: roll over

ok. thanks again matt.

just tell me how long you think it will take? more or less than 2 days?
please answer back this too.
many thanks

Subject: RE: roll over
Date: Tue, 22 Apr 2008 13:23:01 -0400

I hope less, but I will be looking into it

22 april 2008 20:45:53
Till: matt@wagerweb.com
ok. thanks again. I appreciate your cooperatipon.

since then I asked him a couple of emails but no replies for a couple a days again.


here is my chat with betruss( this sportbook is probably less chance get any money than wagerweb)

here is my chat with betruss before deposit and now last when I try to withrawal.

this was my 2d deposit to them. I made a third after this chat.
NOTE.robert told me netellerpayouts is possible.



Bobby: Or take the free play with only a 3 times rollover

you: I take the first one

you: Withdrawn from NETELLER account $500.00 USD

Bobby: Yes Neteller payouts are possible

Bobby: I see your deposit now.



here is today when chat with Viviana. please note I have a chat friday when they told me neteller-payouts was no problem.


lease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Viviana'

you: hallo

Viviana: Welcome to BetRuss, how can I assist you ?

you: I was talked to robert but he cut the line off

you: but. anyway. I still wait for the withrawal request

Viviana: one moment please

you: ok. I hold

Viviana: May I have your account number?

you: XXXXX

you: XXXXX

you: I took a walk with my dogs for 2 hours and the withrawal was cancelled by the sender neteller told me

you: I had only 1.5 hour on me to accept it.

you: and then it was cencelled so I never got the money

you: Dear XXXX The Peer-to-Peer transfer sent to you by shannazigan@hotmail.com has been cancelled by the sender.

you: that email I recieved from neteller

Viviana: ok let me check please

you: ok. thanks. I hold

Viviana: Ok, I apologize for that, there seems to be a problem with our neteller account, but we will send you a check instead

you: NO

you: I there is no problem

Viviana: Ok then what would be a payout option for you

Viviana: there is a problem with OUR neteller account

you: okey moneybookers

you: moneybookers are better for me

Viviana: I'm afraid it would have to be Money Gram, Western Union or Courier Check

you: you got problem with moneybookers too?

you: I was asked when deposit

you: and was toold it was no problem

Viviana: yes but an small issue has come up at the moment

Viviana: we hope to resolve it in no tiem

Viviana: this is just a one time thing

you: you can have it the same way you deposit from or moneybookers

Viviana: yes that is usually an option

you: so please send it moneybookers instead

Viviana: except today we are having a bit of a problem and can't come trough with that method

you: why?

Viviana: we can't do moneybookers at the moment

Viviana: please

Viviana: it has to be either check

Viviana: ** or Money Gram

you: thats stupid

Viviana: it's not stupid

you: you send 2500 earlier today

Viviana: I'm sure you have had problems with your bank accounts

you: and then sudden you cant

Viviana: or

Viviana: ewallets

Viviana: ok so those are the options right now, check, ** or **

you: just tell me why?

Viviana: that is a company matter

you: is it?

you: what about ME?

Viviana: I apologize I can't display that information for you

Viviana: no

Viviana: it has nothing to do with you

you: I need money to neteller or moneybookers

Viviana: NO can do right nowe

Viviana: sorry

you: okey then send it western union

Viviana: *now

you: everything instead

you: yes right now please.

Viviana: yes we can process it right now but it will be ready tomorrow

you: not today either?

you: you told me

Viviana: no I never said you will receive it today

you: when can I expect neteller earliest then?

you: I copy this chat and send it to billdozer of SBR sportbooksreview.

you: you C- ranked right now.

Viviana: we think the issue will be ready in a couple of days

Viviana: you can do whatever you think is best

Viviana: Neteller and Moneybookers

Viviana: have never been a payout option

you: okey. which going fastest

Viviana: we do exceptions for some customers

you: thats a lie.

Viviana: you can go online

you: I was told by robert

Viviana: and check it out

you: i COULD HAVE IT NETELLER

Viviana: I don't know why Robert told you that

Viviana: I will talk to him

you: AND YOU ALSO GIVE ME NETELLER EARLIER

Viviana: yes what I am trying to tell you is

you: BUT i ONLY GOT 1 HOUR ON ME

you: THEN YOU CANCELLED IT

Viviana: those were not official payout options

Viviana: we do exceptions

Viviana: for some customers

you: Dear XXXXXX The Peer-to-Peer transfer sent to you by shannazigan@hotmail.com has been cancelled by the sender.

Viviana: It was cancelled because we had a problem with neteller

you: i HAVE NO PROBLEM AT ALL WITH NETELLER.

Viviana: Is not your problem

Viviana: WE have a problem

you: OKEY SEND ME WESTERN UNION THEN

you: i LET ALL PEOPLE KNOW AT sbr IF THIS IS A SCAM OPERATION . IF YOU SEND THE MONEY. i LET THEM KNOW THAT TOO.

you: SO ITS YOUR CHOICE

Viviana: I am not scared

you: SCAM OR NOT SCAM

Viviana: because we are not a scam

Viviana: operation

Viviana: I have no doubt you will receive your money

you: WELL. THEN SEND IT

Viviana: no problem

Viviana: I will e-mail the information as soon as I have it

you: PLEASE

you: LET ME KNOW HOW MUCH YOU PLAN TO SEND

you: iM FROM XXXXX

you: AND HOPE THATS NO PROBLEM FOR WESTERN UNION

Viviana: yes we are aware

Viviana: No we already find out I will even send you the address for the closest office to you

you: CAN YOU PLEASE SEND ME 2500$ FIRST AS PLANNED.

Viviana: yes no problem

you: IF YOU JUST SEND ME 2500 PERHAPS i BET FOR THE REST OF MY MONEY

Viviana: I am quite sure you will

you: i HAVE TO THINK.

you: BUT 2500 i WANT AS SOON AS POSSIBLE

Viviana: yes

Viviana: I will e-mail you the information

you: THEN MY ADRESS

you: XXXXX

you: MY NAMEXXXXX

you: POSTAL CODE XXXX



Viviana: yes I have in on file I have confirm is correct

you: ANYTHING ELS YOU NEED?

Viviana: no that will be all

you: JUST TELL ME EVRYTHING ON YOUR FILE IS CORRECTLY

Viviana: everything on my file is exactly correct

you: THANK YOU.

Viviana: your welcome

you: THEN. i WAIT FOR THE REQUEST OF 2500 AND GOT IT CONFIRMED TO MY EMAIL. WITHIN LATEST TOMORROW? CORRECT?

Viviana: correct

you: THANKS vIVIANA. BYE SO LONG.





I LET YOU ALL KNOW IF I GET PAID.

[bigboydan]

Sounds like they don't have their NT account funded at this time, and they were delaying you until they do.

[robmpink]

I really don't know much about Neteller.

One thing to know for the future. You could go on their live chat and find out how much you rolled over in the matter of minutes.

I have only been paid by WW via **, ** and Fed ex check. There was never a late payout. Again, I can't speak for the Neteller thing.

[DIF]

got reply from betruss.

they telling me they send me moneygram. I tell you tomorrow if the money has arrived.

[Bill Dozer]

Dif,
Please do keep us posted. Both of those books do low volume of Neteller. Some books will have the player wait until they get a deposit. We can ask the books when they plan to fund their Neteller accounts.

Are they charging you the same as Neteller for alternate methods?

[SSLP]

what a joke , this is Betroyal MO.

First they really never give you a reason why the payout was declined or what was the actual problem with their Neteller account.

The sales man promises you the world and then you run into this , that C rating sounds a bit to big for them.

I would only deposit with credit card at these books to be able to cover my ASSets

[frostno98]

Just take the darn check already, and don't ever play their again, pretty simple.

[Rand790]

Wagerweb will always try to find a way to screw just when you ask them for a payout - don't deal with them.

[DIF]

thanks for the feedback.

Betruss paid me as they promissed and I recieved $2500 moneygram today.

I still got funds there but this was very good news.

I continue let you know what happened.

thanks betruss.

[Justin7]

Wagerweb will always try to find a way to screw just when you ask them for a payout - don't deal with them.

Are you aware of another payout complaint, WWS? To my knowledge, the only player that got "screwed" on a payout past-posted them over 70 times, and had 2 accounts with them. Is there another complaint you are referring to?

[DukeJohn]

thanks for the feedback.

Betruss paid me as they promissed and I recieved $2500 moneygram today.

I still got funds there but this was very good news.

I continue let you know what happened.

thanks betruss.

Glad to hear ya got your money quickly from them.

[Rand790]

Justin, I am really sick of you. I can't understand how an employee of SBR can attempt to defend WAGERWEB when your company clearly stated that I SHOULD be paid in FULL from Wagerweb. Would you agree with this comment?

You must be getting some kind of payment (probably some of my winnings) for defending this pathetic sportsbook.

You really cause SBR to lose a lot of credibility. Oh, do me a favor, don't send me a private message that tells me to stop saying negative things about WagerWeb. I am free to say whatever I want - since you have so much time on your hands, why don't you go back to Wagerweb and do your job and get me paid.

[Bullajami]

Justin, I am really sick of you.

Between the two of you, in the CREDIBLE category, Justin wins.

Personally, I don't care much for WW, but you make me want to defend them. Think about that.

[bigboydan]

Justin, I am really sick of you. I can't understand how an employee of SBR can attempt to defend WAGERWEB when your company clearly stated that I SHOULD be paid in FULL from Wagerweb.

As I said many times to you before sir, Justin has every right to form his opinion.

[Justin7]

You must be getting some kind of payment (probably some of my winnings) for defending this pathetic sportsbook.

You really cause SBR to lose a lot of credibility. Oh, do me a favor, don't send me a private message that tells me to stop saying negative things about WagerWeb. I am free to say whatever I want - since you have so much time on your hands, why don't you go back to Wagerweb and do your job and get me paid.

In my time with SBR, I have always done as my conscience dictates, and assisted players in getting paid over $1m, but most of those go unreported. In two instances out of close to a thousand complaints I have been involved in, I have disagreed with the SBR's position (one in favor of Wager Web, and one in favor of a player against an "A" rated book that subsequently changed its decision in favor of the player).

I am frankly shocked that you are accusing me of taking a bribe. I have never taken money from anyone in a dispute, although I have been offered by a player. Since you believe I am biased in favor of Wager Web, will you waive all confidentiality in the Wager Web dispute (except your identity)? Can I explain your conduct during the mediation?

Regarding my moderation... When I see spam or useless posts, I mark it as such, and warn the poster. When you post attacks on Wager Web that are baseless and unrelated to the thread you hijacked, I give you a warning and a private message. While you are free to "say what you want", if you keep spamming other threads with your crying over Wager Web, you will get warnings and have your posts redirected. If you disagree with the rare instances that I exercise moderation, you are free to appeal to Dozer.

[SBR Lou]

Since you believe I am biased in favor of Wager Web, will you waive all confidentiality in the Wager Web dispute (except your identity)? Can I explain your conduct during the mediation?

I hope he says yes.

[robmpink]

I hope he says yes.

Me too! I'm curious to get the facts of how he acted like a little bitch.

[Rand790]

Justin, just so we are all clear, with my dispute with WagerWeb, would you agree (yes or no) that it is SBR's opinion and final decision that I should be paid in full for my entire winnings of $37,000 (really $42,000)?

A simple yes or no answer is all that is required..........

Remember, I am looking for the final answer of the company/organization that employs you (I can care less about your personal opinion).

[durito]

I think you should pay sbr for wasting their time.

[bigboydan]

I feel both Justin and WWS have said their piece and should let it go, because it's not worth even arguing about anymore. I mean right or wrong (pending on the side you took) it's quite obvious that WagerWeb has decided not to settle.

END OF STORY !!!

[Justin7]

I feel both Justin and WWS have said their piece and should let it go, because it's not worth even arguing about anymore. I mean right or wrong (pending on the side you took) it's quite obvious that WagerWeb has decided not to settle.

END OF STORY !!!

A minor correction. There was a settlement reached on both of WWS's accounts based on non past-posted wagers. This mediation also included much wasted time due to one (unnamed) party acting in bad faith.

[bigboydan]

A minor correction. There was a settlement reached on both of WWS's accounts based on non past-posted wagers. This mediation also included much wasted time due to one (unnamed) party acting in bad faith.

Correction noted Mr.Justin. If WWS agreed to the terms by accepting the funds, then this case is closed !!.

Now we can move on.

[DIF]

I have to apoligize for a missunderstanding regarding wagerweb.

The bottom line; they gonna pay me. They always told me that too( you can read)

It was just problem with the neteller-withrawals but I also was told other paymaint-solutions (check the emails with matt)

unfortently I post this anyway. Im really sorry for that.

My roll over was not really met but matt was generous against me, told me thats good enough.


They gonna pay me. No doubts. And my apoligize.

Im sorrry Wagerweb.

for the future I have to think 1more time EXTRA before give a post here.

[Santo]

The above does read suspiciously like a post under duress.

[DIF]

The above does read suspiciously like a post under duress.

No. wagerweb gave me a call and told me I gonna be paid which method I want(exept neteller).

I told them I want moneygram and it seems no problem.

[robmpink]

No. wagerweb gave me a call and told me I gonna be paid which method I want(exept neteller).

I told them I want moneygram and it seems no problem.

You wont have a problem.

[DIF]

Santo. perhaps you right.

I was paid moneygram from wagerweb.

their maximum fee was 1000$ and they gave me tripple fee for that. 225$ in fee. about 10% of what I got in my account.

dont deal with them.

[DIF]

their maximum withrawal-limit was 1000$ I mean/ day.

[robmpink]

their maximum withrawal-limit was 1000$ I mean/ day.

Just ask for a check. $3,000 max payout per check.

I guess you didn't mention a free payout where the shipping fees go back in your free play balance.

I didn't gather that in your garbled mess.