3/6/2009 08:56 PM
BetEpic enters the SBR Rating Guide at C-. BetEpic is operated and hosted by
WagerWeb (SBR rating C). Epic is currently one of three sportsbooks operated by Costa Rica-based
WagerWeb. The sportsbooks use ASI software. |
WagerWeb
1/26/2009 06:54 PM
WagerWeb (SBR rating C) continues to rough up veteran bettors
Last year SBR received multiple complaints from "sharp players" that the sportsbook was confiscating funds in the amount of free-play bonus losses, when deciding it no longer wants to take the players' wagers. In March of 2008
WagerWeb agreed not to confiscate cash in the amount of losing freeplays and refunded users for the debits. This month
WagerWeb has declined service to a player, after giving him a
reload freeplay bonus. The free-play was lost but
WagerWeb reverted to old policy, telling the player he would have to pay it back from his cash balance. Since sharing his complaint on the
SBR posting forum,
WagerWeb has lessened the punishment to a debit of only part of the free-play amount. SBR will again insist that
WagerWeb agrees not to arbitrarily charge players for taking part in promotions and request that this player be paid in full.
3/18/2008 09:34 PM
WagerWeb (SBR rating C) refunds player's $600; agrees not to confiscate cash in amount of freeplay losses. The issue involved a player the book realized it did not want to service after two "sharp" wagers. As a result the player did not roll over the deposit as is required when free-play bonuses are accepted. Any players whose balance was debited for the amount of a losing free-play is encouraged to share his/her experience with
SBR. |
Original complaint report
3/9/2008 11:07 AM
WagerWeb (SBR rating C) cheating sharp players
SBR has received multiple complaints from WagerWeb players that the book is debiting user accounts for losing free-play bonuses after the book decides it no longer wants to service the client.
Player: I deposited with WagerWeb and received $600 in freeplay. I played these funds and lost. I additionally placed two wagers with WagerWeb before they cut my limits. After my initial wager my limits were lowered to $250, after the 2nd wager they were lowered to $1. I placed a withdraw with them and they seized $600 from my actual money citing that I had not completed the wagering requirement despite never giving me a chance and the fact I had not won anything. THEY ARE STEALERS!
This policy allows the book to take a shot at the player. A player who is forced to leave stands to be forced to pay the book in cash for as much as twice the free-play value. More unfair is that if the player won he would only receive a small fraction of the free-play winnings. If the player who is being shut down has won his free-play the book uses the larger amount of the risk-to-win to calculate the roll-over.
One player sums up the scam: "It's like a bank sending you a free toaster to open up a account and then chargin your bank account for two toasters if it decides they don't want your business!! The bank makes out!"
1/2/2008 11:41 PM
WagerWeb (SBR rating C) no longer offering resolution to $37,451 player dispute
During the month of December the sportsbook ignored two self-scheduled dates to resolve the player
dispute.
WagerWeb initially told SBR it would be offering a settlement but has failed to follow through on two occasions. The player's winnings derived from as many as 70 phoned-in NFL bets that were placed after the events had begun. |
Forum Topic
12/27/2007 11:20 PM
BetWorldSoccer enters SBR rating guide at C. The sportsbook is a sister site of
WagerWeb (SBR rating C) and is listed under parent company,
Casablanca Gaming. BWS offers the same wagering options as
WagerWeb while highlighting its soccer betting menu.
WagerWeb believes it is close to resolving the player
dispute that was originally reported on 12/6/07.
12/15/2007 11:51 AM
WagerWeb & BetDon downgraded from B- to C
12/6/2007 10:08 PM
WagerWeb (SBR rating B-) confiscates $37,451; cites wagering fraud
A player won $37,451 making over 60 football wagers through the month of October. At the end of October, the player requested his funds and was given $5,000, which equaled the total amount he deposited. He was told his winnings would not be paid due to wagering fraud. WagerWeb states the player stalled wagering phone clerks, giving him the ability to make bets after kick-off. The book has thus far provided evidence that the player bet six minutes after the start of one game. SBR has reviewed multiple examples of his NFL wagers which were found to have been placed prior to kick off. This dispute highlights WagerWeb's on-going problems with risk management and their inability to deal with issues in real time. If the book identifies a bet placed after the start of a game it is expected to cancel the wager immediately, informing the player of its error of failing to close the betting market on time- as opposed to allowing the player's funds to be risked and later canceling the bet upon auditing his wagering history. Regardless of past-posting claims, WagerWeb has unjustly punished the player labeling his account as fraudulent instead of addressing individual wagers. SBR has asked WagerWeb to address each individual bet and to pay the player for all wagers where he was allowed to put his funds at risk.
5/19/2007 09:40 AM
Player vs. WagerWeb (SBR rating B-): Multiple Account Dispute
SBR Mediator, Justin concludes review of multiple account dispute. SBR reviewed the player's wagering activity, the sportsbook's terms and conditions and the action taken against the player.
The player and WagerWeb agree to most of the facts. The player deposited $5000, and collected a $1000 cash bonus, in addition to a $1500 free play bonus (which lost). The player placed a series of bets over a week, meeting his rollover and running his balance up to $11,793. The player asked for a withdrawal, and the book refused, claiming the player abused bonuses, and would have lost his entire deposit but for the bonus.
Full Report:
Player vs. WagerWeb
3/8/2007 07:06 PM
Carib (SBR rating B) and
WagerWeb (SBR rating B-) again accepting new US-based players.
1/28/2007 10:29 PM
WagerWeb (SBR rating B-) no longer accepting new registrations from U.S.-based players.
WagerWeb will continue to service current U.S. clients.
1/8/2007 08:37 PM
BetDon upgrade to B reversed; lowered to B-,
WagerWeb downgraded from B to B-
1/8/2007 07:43 PM
WagerWeb (SBR rating B-) confiscates $2038 from account holder. The sportsbook deducted winnings from a $750 free-play bonus as well as winnings subsequently accumulated using those funds. A cash bonus of $500 and winnings accumulated using those funds were also confiscated.
WagerWeb gave the player a 50% sign-up ’bonus package’ ($500 cash and $750 free-play) with the stipulation of a 10x roll-over (wagering the bonus and deposit ten times). The book’s Fraud Manager informed the player that his wagers equated to what the book classifies as "
Bonus Pyramiding". This rule allows the bookmaker to review the account history of a winning customer to see if the betting style shows the user risked his/her balance + bonus repeatedly until the roll-over was met. The player’s account history shows that he did not wager his entire balance until the roll-over was met. SBR will address this issue with management tomorrow.
Update: WagerWeb states that despite the explanation given to the player, other factors in the decision involved fraudulently operating multiple accounts. SBR has asked
WagerWeb to remove the pyramid rule which is nothing more than a subjective description of player activity.
8/21/2006 06:12 PM
SBR speaks with WagerWeb (SBR rating B) management WagerWeb has agreed to prorate all bonuses in cases where the house termintates the original incentive agreement and relationship with player due to sharp play. Management tells
SBR they will also allow such players to exceed its normal daily Neteller limits so the bettor has the ability to wager elsewhere.
WagerWeb offers bank wire and checks for larger sums.
8/20/2006 11:02 PM
SBR Bill Dozer reports: SBR receives multiple complaints from
WagerWeb (SBR rating B) clients who were asked to leave the book due to professional play. Players complained of revoked bonuses and payout delays after the ability to wager was removed. SBR to inquire with
WagerWeb about bonus policy changes and recent customer treatment.
5/25/2006 11:55 AM
SBR Bill Dozer reports: WagerWeb (SBR rating B) apologizes to player; agrees to honor original bonus terms. Ownership states that the new bonus terms should not have affected those who deposited prior to the change.
5/24/2006 09:29 PM
SBR Bill Dozer reports: Spreads(SBR rating C), managed by WagerWeb(SBR rating B), changes bonus terms after player wins. The bettor states that he agreed to accept a 20% bonus with a 50X rollover (wagering fifty times the bonus and deposit) because the terms of the offer allowed him to withdraw his winnings at anytime, thereby limiting his exposure and assuring his account balance would not exceed the deposit and bonus. After requesting a payout and receiving the following message via email,
"Unfortunately we are not able to process it at the present time due to our new policy for payouts. In order to take out your funds you must reach the 50X rollover of your bonus given on May 16th ,2006. The total amount you must wager is $150,000 and as per today your wagered amount is $3,320. If you wish to proceed with your payout you will loose the bonus." the player contacted customer service using livechat.
Player: i requested a payout and I got a response that the new policy is you have to complete the rollover prior to withdrawing winnings
Diego: Hello
Diego: Yes
Player: I am confused. The terms of the bonus was 50x rollover but i could wihtdraw winnings at any time. how can you change the rules midstream
Diego: Mangements decision
Player: it doesn’t make sense. we already agreed to the terms. how can the terms be changed
Player: are you sure ther
5/9/2006 07:56 PM
WagerWeb upgraded to B. The sportsbook previously imposed a $20 Neteller fee for each withdrawal limited to $1,000 per day. SBR has received positive player feedback since the sportsbook began processing all Neteller transactions at no charge. Players can receive $5,000 per week via Neteller, although the $1,000 daily limit is still in place. Ownership told SBR of plans to increase the the daily limit prior to the start of the football season.
WagerWeb has reduced the cost of bank wires from $70 to $50 and launched a new website since SBR’s previous upgrade to B- in
January. Players are encouraged to send feedback to
Assistance@SportsbookReview.com
5/9/2006 02:33 PM
WagerWeb upgraded from B- to B
3/1/2006 06:25 PM
SBR Sportsbook Tours: View photos of WagerWeb(SBR rating B-) here.
WagerWeb moved into this new facility in April of 2005. The building houses a staff of 180 employees.
1/30/2006 03:00 AM
WagerWeb upgraded from C+ to B-
1/30/2006 01:21 AM
WagerWeb receives second upgrade in two months, resulting in jump from C to B-. In a recent conversation with SBR,
WagerWeb ownership talked of implementing friendlier policies and agreed to eliminate a
procedure where accounts are temporarily locked until the user confirms that he/she understands betting restrictions placed on proposition wagers. Recent player feedback has otherwise been positive.
12/26/2005 05:25 PM
WagerWeb upgraded from C to C+
11/27/2005 05:56 AM
WagerWeb(SBR rating C) tells player what bets he can and can’t make
SirThis email is to inform you of our new prop policy. All players who wager on props must also wager on other regular lines or the account will be closed. As of today you must wager at least 5 times your prop volume each day on other regular listed games as well.
Your account has been locked until you confirm your understanding of this with a return email.....>
Source: TheRx Posting Forum thread:
WagerWeb prop rule
11/4/2004 06:27 PM
Casablanca (SBR rating C) no longer has control over their original domain name; www.BetCBS.com. CBS Corp successfully moved to stop Casablanca from using the name. Rio (SBR rating B+) had a similar fate with Las Vegas based Rio Hotel and Casino and infamous scam book Yahoops fended off Yahoo before finally being overcome by the legal system. Casablanca's permanent website address is now
www.WagerWeb.com.