Matchbook - Futures not being settled as promised

[Kaps]

it sux we have to go thru this b.s.

[Hareeba!]

I have emailed them 3 times - and received generic responses. Not a response saying we will provide you contact information in time. Just the same response telling me who would be handling everything. Im not sitting here dying to call them like you seem to think - Id like to see what they have been involved in - since someone who seems to know everything really provides no factual information at all.

And I never said I wouldnt be paid by the Antiguan regulators - but that I felt this would be a possibility that did not exist if I was dealing only with Matchbook. Maybe you should re-read also. I said I wanted the deal as they originally said. Close my futures and pay me. I want to deal with Matchbook. You were the one who claimed they were this fair government agency. I KNOW NOTHING about them. Educated me with substantiated facts please. Until then, its nothing but shilling.

I know everything you've said.
I know you wanted fair settlement of the futures as was initially stated.
I was surprised at the time that they would do that when I read it. Again my thoughts have proven to be spot on as obviously their legal advisors have told them that could be in breach of the crap US law.
Just relax mate. Get over your paranoia. You will get all your money in due course.
Now go and see if you can get as much on at as good odds with Betmaker as you could at MB

[heyman]

Lets try again. Do you agree that Matchbook said they would close out futures at a very fair price? If not, go back and find it in the original messages on the Matchbook closing thread. So they have gone back on their original statements already. Original terms HAVE NOT been honored.

Original terms of the wager. They seem to be communicating poorly and for 2 weeks you thought they would be settled early. This doesn’t change the principal matter. The terms of the wager when placed were not to be paid out now.

Secondly, When I contacted Matchbook yesterday they said I would NOT be given my free funds first. When I contacted them today - they said they were incorrect yesterday. They are giving everyone incorrect information - Just as they did when they orignally said they would not send back to a DC - but then changed that. They have no control of what their internal employees are telling anyone. Did you get 3 emails all slightly different from each other when they first pulled out of the USA and withdrawal methods? Youd think that something so serious would be correct the first time.

Yes people are complaining about inconveniences. This whole thread has been about payouts on the futures. The email they sent you in the first post says you will get paid your available balance before March 31st and not have to pay a fee for your 2nd balance from the futures.

Do you think that Matchbook won’t pay the regulators? Or do you just want “your” money now? This thread reads like the second one.

If you don’t get paid your available balance by March 31st or if you don’t get paid your futures when they actually expire then you have a point. As of now I’m not sure what you’re complaining about. Do you start threads on the 5th day of a stated 10 day withdrawal policy?

[BrianLaverty]

Hareeba is just an ignorant European who doesn't realize the issues that Americans are having in this situation.

[Hareeba!]

Hareeba is just an ignorant European who doesn't realize the issues that Americans are having in this situation.

And you sir have just proven your ignorance - I am NOT European.

I realise (spelt correctly) precisely what issues Americans have to face thanks to your own government but as some would say, people get the government they deserve.

[HedgeHog]

Is "spelt" spelled correctly?

[Hareeba!]

Is "spelt" spelled correctly?

yes
but "spelled" would be acceptable English too

[jizay]

And you sir have just proven your ignorance - I am NOT European.

I realise (spelt correctly) precisely what issues Americans have to face thanks to your own government but as some would say, people get the government they deserve.

Does your general douchiness know any limits?

[Hareeba!]

Does your general douchiness know any limits?

indeed Jizay

it's not "general", limited (reserved) strictly for those who initiate abuse

[username474]

I have emailed them 3 times - and received generic responses. Not a response saying we will provide you contact information in time. Just the same response telling me who would be handling everything. Im not sitting here dying to call them like you seem to think - Id like to see what they have been involved in - since someone who seems to know everything really provides no factual information at all.

And I never said I wouldnt be paid by the Antiguan regulators - but that I felt this would be a possibility that did not exist if I was dealing only with Matchbook. Maybe you should re-read also. I said I wanted the deal as they originally said. Close my futures and pay me. I want to deal with Matchbook. You were the one who claimed they were this fair government agency. I KNOW NOTHING about them. Educated me with substantiated facts please. Until then, its nothing but shilling.

The Antiguan regulatory commision is also in charge of licenseing all of the banks and businesses on the island. It may take time for them to process your money as does with any bureaucratic entitie, but you will definitely be paid buy them.

[todd73nj]

I know everything you've said. I know you wanted fair settlement of the futures as was initially stated. I was surprised at the time that they would do that when I read it. Again my thoughts have proven to be spot on as obviously their legal advisors have told them that could be in breach of the crap US law. Just relax mate. Get over your paranoia. You will get all your money in due course. Now go and see if you can get as much on at as good odds with Betmaker as you could at MB

Paranoia. I love new Matchbook management. Im spot on. Time to learn some new phrases. Reading your other threads - people are right about you cannot look at anything objectively - its all about your position.

Original terms of the wager. They seem to be communicating poorly and for 2 weeks you thought they would be settled early. This doesn’t change the principal matter. The terms of the wager when placed were not to be paid out now. Yes people are complaining about inconveniences. This whole thread has been about payouts on the futures. The email they sent you in the first post says you will get paid your available balance before March 31st and not have to pay a fee for your 2nd balance from the futures. Do you think that Matchbook won’t pay the regulators? Or do you just want “your” money now? This thread reads like the second one. If you don’t get paid your available balance by March 31st or if you don’t get paid your futures when they actually expire then you have a point. As of now I’m not sure what you’re complaining about. Do you start threads on the 5th day of a stated 10 day withdrawal policy?

Well original terms of the wager is that they would be left open for trading for the entirety of the event would they not? Lets say I had bet ... The New Jersey Devils to win the NHL at .1 two months ago when they were dead last. It would be worth 20 times my money right now as they are 3 points out of the last playoff spot. That is the purpose of an exchange as you obviously know. There is no time frame for a wager placed on an open event - just a date that it is no longer tradable. Just like trading a future or option on a financial exchange - close it out with profit or loss - or let it expire.

And the communication from the new matchbook management has been horrid. Their original announcement had to be sent out twice. Then the withdrawal announcement sent out a few times. Where were all these smart advisors when this stuff was written and mass emailed?

Heyman, when I went on live help - the operator told me I couldnt have two withdrawals! That my cash balance would come out with my futures. Management has done a very poor job in educating its employees in properly communicating rules. This is evidenced in the other thread about Matchbook leaving the USA also. Multiple people being told different things. No DC withdrawals, yes DC withdrawals, etc.

Im very objective in my view here - but I cant get any good information from Matchbook. When matchbook closed to US players, I was 100% sure I would be paid by them. They had everything to lose by not paying me. I was told on four occasions, my futures would be settled and my balance transfer would take place by the 31st of the month. Two weeks later, the plan changes. Ok.. give me more information. They offer NOTHING. I have been emailing for days and get generic responses. Ive asked about futures that settle months apart, no information. Ive asked for a website documenting who these regulators are, again nothing.

Obviously I am not going to get the deal as Matchbook originally put it out there. Understood. Am I saying I wont get paid? No. But, I know nothing about where my account is being transferred. And not one person here has offered any concrete information about these regulators. Just fluff. You guys all have a great assurance right here - SBR and the forum. If a player doesnt get paid by Matchbook - there would be outcry that would effect MBs future.

The Antiguan regulatory commision is also in charge of licenseing all of the banks and businesses on the island. It may take time for them to process your money as does with any bureaucratic entitie, but you will definitely be paid buy them.

So the same "agency" that oversees gambling websites oversees banks? When I look at websites for this agency, I see a few different options - which one is it?




I guess the bottom line here, like Heyman said, poor communication from Matchbook.

[Hareeba!]

Paranoia. I love new Matchbook management. Im spot on. Time to learn some new phrases. Reading your other threads - people are right about you cannot look at anything objectively - its all about your position.

no idea what you are really trying to say here

happy to debate any points I've posted but this is just vague general criticism without any reasoned argument

[heyman]

And the communication from the new matchbook management has been horrid. Their original announcement had to be sent out twice. Then the withdrawal announcement sent out a few times. Where were all these smart advisors when this stuff was written and mass emailed?

Heyman, when I went on live help - the operator told me I couldnt have two withdrawals! That my cash balance would come out with my futures. Management has done a very poor job in educating its employees in properly communicating rules. This is evidenced in the other thread about Matchbook leaving the USA also. Multiple people being told different things. No DC withdrawals, yes DC withdrawals, etc.

Im very objective in my view here - but I cant get any good information from Matchbook. When matchbook closed to US players, I was 100% sure I would be paid by them. They had everything to lose by not paying me. I was told on four occasions, my futures would be settled and my balance transfer would take place by the 31st of the month. Two weeks later, the plan changes. Ok.. give me more information. They offer NOTHING. I have been emailing for days and get generic responses. Ive asked about futures that settle months apart, no information. Ive asked for a website documenting who these regulators are, again nothing.

Obviously I am not going to get the deal as Matchbook originally put it out there. Understood. Am I saying I wont get paid? No. But, I know nothing about where my account is being transferred. And not one person here has offered any concrete information about these regulators. Just fluff. You guys all have a great assurance right here - SBR and the forum. If a player doesnt get paid by Matchbook - there would be outcry that would effect MBs future.

Yes you have complaints about customer service. You don't have any grounds for complaints (at least yet) about fairness or payouts.

[d2bets]

Yes you have complaints about customer service. You don't have any grounds for complaints (at least yet) about fairness or payouts.

So it's fair to be told one thing then be told another then have no clue what is going on due to lack of communication?

[heyman]

So it's fair to be told one thing then be told another then have no clue what is going on due to lack of communication?

The end result will/should be the fair outcome. That's all I ever care about.

[todd73nj]

no idea what you are really trying to say here happy to debate any points I've posted but this is just vague general criticism without any reasoned argument

Its just like your other messages - everything is self serving.

So it's fair to be told one thing then be told another then have no clue what is going on due to lack of communication?

The end result will/should be the fair outcome. That's all I ever care about.

They should give some information, Heyman. New Matchbook Management has no information to offer just the same line. It will be handled by... blah blah. Who knows maybe Hareeba is their customer service.

So from what I see... the Finance Minister of Antigua and Barbuda regulates the banks - but see nothing about that same post regulating gaming sites.

So it appears who ever posted that was incorrect. I still cant find any information on what Hareeba called a "Government Agency". So can anyone even direct me to their website?

[Hareeba!]

Its just like your other messages - everything is self serving.





They should give some information, Heyman. New Matchbook Management has no information to offer just the same line. It will be handled by... blah blah. Who knows maybe Hareeba is their customer service.

So from what I see... the Finance Minister of Antigua and Barbuda regulates the banks - but see nothing about that same post regulating gaming sites.

So it appears who ever posted that was incorrect. I still cant find any information on what Hareeba called a "Government Agency". So can anyone even direct me to their website?

what's your rush?
MB will provide you with all relevant information in due course
settle down and relax
you WILL get your money (assuming you survive long enough given your state of acute anxiety)

[dialup_king]

Its just like your other messages - everything is self serving.





They should give some information, Heyman. New Matchbook Management has no information to offer just the same line. It will be handled by... blah blah. Who knows maybe Hareeba is their customer service.

So from what I see... the Finance Minister of Antigua and Barbuda regulates the banks - but see nothing about that same post regulating gaming sites.

So it appears who ever posted that was incorrect. I still cant find any information on what Hareeba called a "Government Agency". So can anyone even direct me to their website?

i think the regulators will pay you. I still decided to try and get my money from Matchbook instead

http://www.fsrc.gov.ag/

http://www.antiguagaming.gov.ag/

[Igetp2s]

I don't understand why anyone would play at Matchbook anymore seeing how they treat former customers. What makes you think it won't happen to you one day? The difference between how Pinnacle left the US market and how Matchbook left is like night and day. Matchbook has definitely tarnished their reputation by being so inconsiderate of their players.

[Hareeba!]

I don't understand why anyone would play at Matchbook anymore seeing how they treat former customers. What makes you think it won't happen to you one day? The difference between how Pinnacle left the US market and how Matchbook left is like night and day. Matchbook has definitely tarnished their reputation by being so inconsiderate of their players.

It's really elementary stuff

Where else can you get the best odds for $1k+ on US sports?

And as for how they treat former customers, I can't see how they've done anything unfair at all.
They have made a commercial decision to buy the business and leave all that US crap behind. Can't blame them for that. All US players will get all their money and even their commission credits. The only thing I would criticise is having to pay $35 for the privilege.

[heyman]

I don't understand why anyone would play at Matchbook anymore seeing how they treat former customers. What makes you think it won't happen to you one day? The difference between how Pinnacle left the US market and how Matchbook left is like night and day. Matchbook has definitely tarnished their reputation by being so inconsiderate of their players.

I think the Matchbook owners are much more concerned with US legal issues and the long term goals and profitability of building their company. They have and are paying out all of their former customers. The futures are probably a headache for them, but they have a fair plan for their payouts. Where's the tarnished reputation?

[todd73nj]

what's your rush? MB will provide you with all relevant information in due course settle down and relax you WILL get your money (assuming you survive long enough given your state of acute anxiety)

I hope they pay you well for massaging their shaft. Everyone is right about you, youll cry about your own stuff, but could give two shits less about any one elses. Due time... There is still 10 days to change the rules again.

i think the regulators will pay you. I still decided to try and get my money from Matchbook instead http://www.fsrc.gov.ag/ http://www.antiguagaming.gov.ag/

When then you had no futures?

I don't understand why anyone would play at Matchbook anymore seeing how they treat former customers. What makes you think it won't happen to you one day? The difference between how Pinnacle left the US market and how Matchbook left is like night and day. Matchbook has definitely tarnished their reputation by being so inconsiderate of their players.

It's really elementary stuff Where else can you get the best odds for $1k+ on US sports? And as for how they treat former customers, I can't see how they've done anything unfair at all. They have made a commercial decision to buy the business and leave all that US crap behind. Can't blame them for that. All US players will get all their money and even their commission credits. The only thing I would criticise is having to pay $35 for the privilege.

They dont have the best lines and its document! Betmaker lines are equal or better in most cases!

I think the Matchbook owners are much more concerned with US legal issues and the long term goals and profitability of building their company. They have and are paying out all of their former customers. The futures are probably a headache for them, but they have a fair plan for their payouts. Where's the tarnished reputation?

Do you remember the last site that closed? How did they handle futures. Paid them out.

[Domer]

I probably have more money tied up in MB futures than you, and I actually far prefer the method that they are using (letting them cash, and paying it) as the previous method was too prone to error and opinion.

This whole thread is whiney and pointless. Your futures will be graded, and your money isn't at risk.

[Hareeba!]

They dont have the best lines and its document! Betmaker lines are equal or better in most cases!

as you are aware I'm still attempting to verify that but remain sceptical in the interim as there are unanswered questions pending

Do you remember the last site that closed? How did they handle futures. Paid them out.

do you remember the state of US law at that time?
very obviously the advice is that to pay them out could be seen to be in breach of current law
why is it so difficult to get that ?

[heyman]

Do you remember the last site that closed? How did they handle futures. Paid them out.

What's your point? They were under no obligation to do so.

You are ignoring the obvious headache to determine fair value, the criticism that would result from that, and the extra time this involves for a favor to a client base they can't even serve anymore. And you are of course ignoring the legal issues that Hareeba keeps bringing up.

This is getting too repetitive...

[SpiderMonkey]

I probably have more money tied up in MB futures than you, and I actually far prefer the method that they are using (letting them cash, and paying it) as the previous method was too prone to error and opinion.

This whole thread is whiney and pointless. Your futures will be graded, and your money isn't at risk.

I agree that futures will be graded.
As for the $$$ ... I'd say its absolutely 50/50.

[jizay]

I probably have more money tied up in MB futures than you, and I actually far prefer the method that they are using (letting them cash, and paying it) as the previous method was too prone to error and opinion.

This whole thread is whiney and pointless. Your futures will be graded, and your money isn't at risk.

Yet another completely overconfident statement - how would you or anyone know how safe the money is? The account is being handed off to some other body you know nothing about to be paid out 3 or 4 months from now.

I also don't believe for a second you have more money tied up in futures because you would never be so cavalier about it. But I'm willing to be proven wrong. You can have all of my SBR points (571 as of this typing) if you post a screen shot and turn out to have more at risk. Todd can post his in response. You don't have to risk anything; I'll just give you the points if it's true.

[dialup_king]

When then you had no futures?

i didn't have any futures, but thought about not withdrawing in the thirty day frame and trying to get money from the regulators instead. I think you will be able to get your money, but it might be more inconvenient than getting from Matchbook.

[Domer]

Yet another completely overconfident statement - how would you or anyone know how safe the money is? The account is being handed off to some other body you know nothing about to be paid out 3 or 4 months from now.

I also don't believe for a second you have more money tied up in futures because you would never be so cavalier about it. But I'm willing to be proven wrong. You can have all of my SBR points (571 as of this typing) if you post a screen shot and turn out to have more at risk. Todd can post his in response. You don't have to risk anything; I'll just give you the points if it's true.

First of all, good try, but you can only send 2 points at a time.

Second of all, I wouldn't post it anyway because I really don't feel it necessary to prove anything to you.

I'm 'cavalier' about it because of my communication with the people over there; they're not shady bookmakers, they're businessmen looking at building a brand.

[jizay]

First of all, good try, but you can only send 2 points at a time.

Second of all, I wouldn't post it anyway because I really don't feel it necessary to prove anything to you.

I'm 'cavalier' about it because of my communication with the people over there; they're not shady bookmakers, they're businessmen looking at building a brand.

I assume you mean MB when you say the "people over there" (that's the only businessmen in the discussion). MB will not be paying out the futures to US players. They are handing the accounts off to someone else as of the end of this month. Their trustworthiness has very little to do now with whether players get paid. In the entire thread, no one has questioned whether MB is trustworthy. What is so hard to understand about that and how can you be so clueless as to not know who is responsible for your money?

[heyman]

I assume you mean MB when you say the "people over there" (that's the only businessmen in the discussion). MB will not be paying out the futures to US players. They are handing the accounts off to someone else as of the end of this month. Their trustworthiness has very little to do now with whether players get paid. In the entire thread, no one has questioned whether MB is trustworthy. What is so hard to understand about that and how can you be so clueless as to not know who is responsible for your money?

All gaming companies are required to have their accounts audited by external auditors who also have to certify their solvency, safety and soundness, player protection and compliance with AML/CFT regime in Antigua and Barbuda.

You are equating a regulatory body that's better at collecting licensing fees and rubber stamping than maintaining the financial soundness and compliance of their licensees -with- a government agency that steals money (which of course would damage a major source of jobs and taxable income). I wouldn't want to defend your position.

[todd73nj]

I probably have more money tied up in MB futures than you, and I actually far prefer the method that they are using (letting them cash, and paying it) as the previous method was too prone to error and opinion. This whole thread is whiney and pointless. Your futures will be graded, and your money isn't at risk.

Oh? So what futures do you have? Youve been called out and now you have nothing to prove after you make it like you have so much money at risk. Typical.

Jiz - cant you go pro so he can do this? All you need to have is $200 at a book that SBR sponsors.

This would be very interesting. But it appears Domer is a little too soft to back up his braggery.

as you are aware I'm still attempting to verify that but remain sceptical in the interim as there are unanswered questions pending do you remember the state of US law at that time? very obviously the advice is that to pay them out could be seen to be in breach of current law why is it so difficult to get that ?

All you need to do is look at the lines. Dont even need to log into sites. Both sites show lines just fine.

And the laws were the same. Hence the reason they closed.

I agree that futures will be graded. As for the $$$ ... I'd say its absolutely 50/50.

Hope its better odds than that!

What's your point? They were under no obligation to do so. You are ignoring the obvious headache to determine fair value, the criticism that would result from that, and the extra time this involves for a favor to a client base they can't even serve anymore. And you are of course ignoring the legal issues that Hareeba keeps bringing up. This is getting too repetitive...

Then I guess they should have never made that offer. They have gotten so anonymous now - that they wont even sign their emails with names! Why would this be? Because they realize how awufl their communications are.


You want to end the repetitiveness?? Ive asked Hareeba, Ive asked you, and maybe some others - to ease my mind - and not just some fluff chatter - but point me to some forum posts - websites - etc - about how this "government agency" has resolved anything in the past. All I keep hearing is how fair they are - how they can be trusted. I 100% trusted Matchbook to give me my money. I would have rather them held it for the extra 60 days till June 1st. So please, Hareeba, Heyman, or anyone else.. document why you trust these people. No response about "well what are you basing your distrust on?". Because Im basing it on knowing nothing about them. Nothing! I would like to be educated ny some documented information, not whats in your gut.

Ive looked I cant find anything. You can find plenty of instances where the SBR has stepped in and gotten things done - and they arent even a government agency or licensing bureau. Unless you can show me something other than they provide licensing blah blah then there is no grounds for the immense trust.

[Hareeba!]

All you need to do is look at the lines. Dont even need to log into sites. Both sites show lines just fine.

I have been doing that but don't see that to be the case.
Firstly it's difficult when BM maintain stale lines as MB keeps up with the market.
Secondly, one has to discount the BM odds to cover the commission.
Thirdly, it seems there are deposit and withdrawal costs to be factored in at BM also but still attempting to get to the bottom of that.
You have continued to fail to answer my question as to how (particularly in view of the above points) you conclude that BM is better than MB in all respects. Obviously that's because it's just not possible to justify.

[todd73nj]

Oh? So what futures do you have? Youve been called out and now you have nothing to prove after you make it like you have so much money at risk. Typical. Jiz - cant you go pro so he can do this? All you need to have is $200 at a book that SBR sponsors. This would be very interesting. But it appears Domer is a little too soft to back up his braggery.

What makes Domer even more of a joke now - in this post its fine that his account is being held, and he has so much money tied up - but in another post he complains about a $35 fee.

This guy is classic.

You want to end the repetitiveness?? Ive asked Hareeba, Ive asked you, and maybe some others - to ease my mind - and not just some fluff chatter - but point me to some forum posts - websites - etc - about how this "government agency" has resolved anything in the past. All I keep hearing is how fair they are - how they can be trusted. I 100% trusted Matchbook to give me my money. I would have rather them held it for the extra 60 days till June 1st. So please, Hareeba, Heyman, or anyone else.. document why you trust these people. No response about "well what are you basing your distrust on?". Because Im basing it on knowing nothing about them. Nothing! I would like to be educated ny some documented information, not whats in your gut. Ive looked I cant find anything. You can find plenty of instances where the SBR has stepped in and gotten things done - and they arent even a government agency or licensing bureau. Unless you can show me something other than they provide licensing blah blah then there is no grounds for the immense trust.

A whole day has gone by.. and still not one link to one issue this trustworthy government agency has resolved.

I have been doing that but don't see that to be the case. Firstly it's difficult when BM maintain stale lines as MB keeps up with the market. Secondly, one has to discount the BM odds to cover the commission. Thirdly, it seems there are deposit and withdrawal costs to be factored in at BM also but still attempting to get to the bottom of that. You have continued to fail to answer my question as to how (particularly in view of the above points) you conclude that BM is better than MB in all respects. Obviously that's because it's just not possible to justify.

Hareeba, we have an entirely different thread for this, please link me to the post where I said it was better in all respects. And when you do that, I will link you to the post where I said I am not happy with Betmakers deposit and withdrawal methods. But on that note - Matchbook didnt have anything additional available for a US player to deposit either! Infact, Betmaker has one additional option for me than Matchbook. The point spreads might be stale, for now, but with their willingness to adapt I feel they will make the necessary changes. Bottom line they have equal or better liquidity in more than half the situations whether it be money line or their listed spread.


So now Im waiting for a link to my better in all respects post, and about the Antiguan Regulators. So hard to get real information.

[Domer]

I never complained about a $35 fee. In point of fact, I was willing to pay much more than $35 in order to secure my funds, and I was scoffing at the nits who were whining about the fee (as I recall, you were one of them, but I may be mistaken).

I have $600 still at Matchbook in futures (which will win), and I'll get it after its graded. This is not something I worry or care about right now. You making some dramatic whiney post about how you want your money ASAP is so silly. If MB were still running, would you have your money now? No, you wouldn't. The PROBLEM with grading wagers at some indiscriminate price is that one of the end of the bargain is likely to be unhappy that the wager was graded at the price it was graded.