BetPhoenix Payout Report

cloudagh · 03-18-11, 09:21 AM

Is anyone else on here, besides GR, looking for a Moneybookers payout from them? Thre is no activity on my account this morning. My balance is still sitting there. SBR lou? Are they still talking to you now that sponsorship seems to have gone?

SBR Lou · 03-18-11, 10:08 AM

Originally posted by cloudagh

Is anyone else on here, besides GR, looking for a Moneybookers payout from them? Thre is no activity on my account this morning. My balance is still sitting there. SBR lou? Are they still talking to you now that sponsorship seems to have gone?

Hi cloudagh,

An SBR report went up this morning on BetPhoenix.

BetPhoenix is unable to pay players in their advertised time-frames by eWallet. Two players have been offered bank wires in place of eWallets, which they've declined. We'll argue that anyone who can't be paid on time in their preferred method be reimbursed all fees if taking on another method. We've also asked BetPhoenix to update its website with accurate time tables.

The forum is a good place to sound off, but we ask that posters take the extra few moments to file an official sportsbook complaint so that we can followup.

GoldenRichards · 03-18-11, 11:18 AM

Someone was asking if my BP balance has been updated. The answer is no. All the funds are still there.

I guess I will fill out the sportsbook complaint then.

Lou, I don't know if you are counting me as one of the people who declined a wire. I am not declining it. I just need the name of someone there who will be accountable to look after it. I don't trust the random people you get on the phone. They don't seem to know what's going on. It seems like they are just relaying messages.

SBR Lou · 03-18-11, 11:23 AM

Originally posted by GoldenRichards

Someone was asking if my BP balance has been updated. The answer is no. All the funds are still there.

I guess I will fill out the sportsbook complaint then.

Lou, I don't know if you are counting me as one of the people who declined a wire. I am not declining it. I just need the name of someone there who will be accountable to look after it. I don't trust the random people you get on the phone. They don't seem to know what's going on. It seems like they are just relaying messages.

Hi GoldenRichards,

Please go ahead and submit the sportsbook complaint form and we'll do our best to assist you in receiving payment via an alternate method.

GoldenRichards · 03-18-11, 11:25 AM

Complaint sent, thanks.

bettilimbroke999 · 03-18-11, 04:49 PM

5 to 6 months...(tears open envelope)

What is the amount of time an ewallet payout will take after basketball season is over at BetPhoenix

KazDayCov · 03-18-11, 07:42 PM

didn't want to start a new thread, but have been trying to get over 20k out since early Nov. Have received about half. all the payout (except one) have been late and painful. BP repeatedly lies to me.

I'll continue to report on how they slow pay and deceive me.

SBR Lou · 03-18-11, 07:46 PM

Originally posted by KazDayCov

didn't want to start a new thread, but have been trying to get over 20k out since early Nov. Have received about half. all the payout (except one) have been late and painful. BP repeatedly lies to me.

I'll continue to report on how they slow pay and deceive me.

KazDayCov,

Welcome to SBRforum. Can you please submit the details of this via sportsbook complaint form, so SBR can try to assist?

cloudagh · 03-18-11, 09:10 PM

Moneybookers payment received today. Thanks BP and SBR.

GoldenRichards · 03-19-11, 05:27 AM

I'm glad you got your MB payout but why have I been skipped in the queue?

What are these warnings that they can't do e-wallet payouts.

What the fukk is going on with these tools?

HedgeHog · 03-19-11, 06:07 AM

Originally posted by lumpy19

(2) 2k checks requested feb 10th, money left acct march 1st, expecting it any day now.

The main problem i have with them is the free check every 30 days, I requested my last payout on feb 10th....30 days is march 10th but they start the 30 day clock from the day the money leaves the acct which was march 1st. So now April 1st is when I get my next free payout, that's 50 days.

You make an excellent point. The 30 day rule should start with the request date not the process date. With the processing getting ever so slower, the time frame is getting close to 2 months now.

JohnnyC · 03-19-11, 11:07 AM

Originally posted by HedgeHog

You make an excellent point. The 30 day rule should start with the request date not the process date. With the processing getting ever so slower, the time frame is getting close to 2 months now.

Yep, same issues with this book remain.

KazDayCov · 03-19-11, 03:39 PM

Originally posted by Lou

KazDayCov,

Welcome to SBRforum. Can you please submit the details of this via sportsbook complaint form, so SBR can try to assist?

I have been in contact with SBR for around 3.5 months. In contact with your personally for around half that time. You did not reply to the e-mail I sent you yesterday either.

cloudagh · 03-19-11, 03:54 PM

Originally posted by GoldenRichards

I'm glad you got your MB payout but why have I been skipped in the queue?

What are these warnings that they can't do e-wallet payouts.

What the fukk is going on with these tools?

I can't explain how I got in front of you. I didn't file a formal complaint. I just had asked Lou to help me.

Chuck Sims · 03-19-11, 04:38 PM

Originally posted by KazDayCov

didn't want to start a new thread, but have been trying to get over 20k out since early Nov. Have received about half. all the payout (except one) have been late and painful. BP repeatedly lies to me.

I'll continue to report on how they slow pay and deceive me.

Early November!! And SBR knew about it? Shameful. During that time I have read slow pay complaints from non advertising sportsbooks on SBR's front page in the 3 week range.

michael777 · 03-19-11, 04:54 PM

shit book chuck

Krashman · 03-19-11, 05:26 PM

I also have a cashout pending for 10+ days now with Skybook. Will check with them tomorrow and probably file complaint here.

Although, Skybook has always been slow to cash out of, nothing new now that it is with Betphoenix

Hareeba! · 03-19-11, 06:31 PM

Several months ago I was jumped on for suggesting that this mob may be technically insolvent as evidenced by their continued failure to promptly pay withdrawals.

It would appear that nothing has changed in the interim ?

Only fools and thrill-seekers would be silly enough to deposit with them.

bigugly · 03-19-11, 06:40 PM

Well despite long delays it looks like they're slowly paying everyone out. I got some payouts just last month.

I'm not saying this book is on the up-and-up, but if you're going to call them insolvent then you better back it up with something more than this.

Also it appears that they are paying relatively quickly with a certain instant payment method that will only be censored if I mentioned it by name.

Hareeba! · 03-19-11, 07:36 PM

Originally posted by bigugly

Well despite long delays it looks like they're slowly paying everyone out. I got some payouts just last month.

I'm not saying this book is on the up-and-up, but if you're going to call them insolvent then you better back it up with something more than this.

Also it appears that they are paying relatively quickly with a certain instant payment method that will only be censored if I mentioned it by name.

I only suggested that they MAY be insolvent.
The signs are classic. Sound businesses don't generally get into and remain in arrears paying their bills.
New deposits can fund some payouts. We've seen that before, WSEX and Ponzi come to mind.

bigugly · 03-19-11, 07:38 PM

They've been like this forever.

And this is not a nice thing to do, but they may be extra slow in processing ATM in order to get their players to end up placing some NCAA tourney bets.

Hareeba! · 03-19-11, 07:41 PM

Originally posted by bigugly

They've been like this forever.

And this is not a nice thing to do, but they may be extra slow in processing ATM in order to get their players to end up placing some NCAA tourney bets.

the longer it's been happening the more likely they are severely under-funded and are using your money to pay their operating costs, i.e. they are insolvent

sooner or later the music stops

bigugly · 03-19-11, 07:43 PM

I agree. It will be exciting to see what happens.

KazDayCov · 03-20-11, 01:26 PM

Originally posted by Chuck Sims

Early November!! And SBR knew about it? Shameful. During that time I have read slow pay complaints from non advertising sportsbooks on SBR's front page in the 3 week range.

SBR didn't know till early Dec when I contacted them. This was after BP repeatedly lied to me about my payout. I contacted them (BP) numerous times about the status of my payout only to be told in early Dec that I had never requested a payout. I'm curious how they were able to answer specific questions regarding my account and withdrawal without there being a withdrawal. They've proceeded to repeatedly lie to SBR and me. I'm very unhappy with this group.

katstale · 03-20-11, 04:59 PM

Originally posted by KazDayCov

SBR didn't know till early Dec when I contacted them. This was after BP repeatedly lied to me about my payout. I contacted them (BP) numerous times about the status of my payout only to be told in early Dec that I had never requested a payout. I'm curious how they were able to answer specific questions regarding my account and withdrawal without there being a withdrawal. They've proceeded to repeatedly lie to SBR and me. I'm very unhappy with this group.

I will be more than a little interested to hear what SBR knows about this. Under ordinary circumstances i will say that Kaz has nothing to worry about. I will be getting a payment next week (not the way i would like, but a payment). I will be glad to help BP with their solvency problem

if they will give me my 105 back and raise my limits to 500 per. Richard? You know i am here to help out!! lolol

Doug · 03-20-11, 11:09 PM

Originally posted by Hareeba!

Several months ago I was jumped on for suggesting that this mob may be technically insolvent as evidenced by their continued failure to promptly pay withdrawals.

It would appear that nothing has changed in the interim ?

Only fools and thrill-seekers would be silly enough to deposit with them.

I think quite a lot of books are technically insolvent, probably most books in Costa Rica , IMO.

Hareeba! · 03-21-11, 01:00 AM

Originally posted by Doug

I think quite a lot of books are technically insolvent, probably most books in Costa Rica , IMO.

I fear you are right Doug and I avoid them like the plague.

Scorpion · 03-22-11, 03:07 PM

DAY 13

Please wait for a site operator to respond.
You are now chatting with 'Sylvia'
Sylvia: Hello. How may I assist you?
ME: Hello, why you have not processed my withdrawal yet?
Sylvia: When did you make the request
ME: 3/9/2011
Sylvia: what method?
ME: I have a copy of the chat transcript
ME: money order/courier delivery
Sylvia: let me cehck
Sylvia: *check
ME: ok
Sylvia: yes I see it
Sylvia: it is approved and ready to be send out
ME: When do you send it? When do you think I will receive it?
Sylvia: it is ready
Sylvia: not been sent yet
Sylvia: There is a one week delay with the check processors
ME: When will you send it? I have waited 13 days already
Sylvia: sorry i can not give you an specific time
Sylvia: all the information we have is that it's been approved by management and is going to be send out any time soon

KGambler · 03-22-11, 03:23 PM

BetPhoenix stops advertising with SBR and, for the first time ever, complaints against them appear on the front page! How surprising.

BP is a terribly run book. Richard is a liar and a thief. Most of the employees are incompetent (or maybe they just don't give a ****). They give away bonuses like candy and their lines are weak as hell. They constantly can't pay people by check, so they have to spend money sending **/**. There is no way this shit shop is not hemorrhaging money.

I know it's tempting to play at a book with such weak lines, but something's got to give. Either they replace their management and software, or they are doomed to bust. The writing is on the wall.

GoldenRichards · 03-23-11, 08:20 AM

Nothing happening with my payout at all. They skipped me in the queue to make a payout that was requested way later and now nothing is happening.

cloudagh · 03-23-11, 09:18 AM

I hope it gets done soon. If I had a trick to pass along I would. I am watching this thread to see if I will play there next football season. I hope everyone keeps getting paid, even if its slowly.

HedgeHog · 03-23-11, 09:25 AM

I play at sister book WagerChief and I'm currently experiencing slow pay. My request from March 7th has yet to be processed, so the money still sits in the account. Live chat can't give an difinitive date, only that it'll likely be processed sometime late this week or early next. Stalling BS is what I call it. How much longer should I wait before filling out a complaint?

lukahh · 03-23-11, 09:41 AM

Originally posted by Hareeba!

the longer it's been happening the more likely they are severely under-funded and are using your money to pay their operating costs, i.e. they are insolvent

sooner or later the music stops

it's been stopping for a long long while now.

i wonder if it's SBR distancing themselves (after helping to fund the Ponzi) or is it lack of BP advertising cash.

HedgeHog · 03-23-11, 10:58 AM

Originally posted by Scorpion

DAY 13

Please wait for a site operator to respond.
You are now chatting with 'Sylvia'
Sylvia: Hello. How may I assist you?
ME: Hello, why you have not processed my withdrawal yet?
Sylvia: When did you make the request
ME: 3/9/2011
Sylvia: what method?
ME: I have a copy of the chat transcript
ME: money order/courier delivery
Sylvia: let me cehck
Sylvia: *check
ME: ok
Sylvia: yes I see it
Sylvia: it is approved and ready to be send out
ME: When do you send it? When do you think I will receive it?
Sylvia: it is ready
Sylvia: not been sent yet
Sylvia: There is a one week delay with the check processors
ME: When will you send it? I have waited 13 days already
Sylvia: sorry i can not give you an specific time
Sylvia: all the information we have is that it's been approved by management and is going to be send out any time soon

Almost exactly the same story I got. My withdrawal date is 2 days before yours (3/7) and still no activity.

bigugly · 03-23-11, 11:18 AM

This is definitely not looking great, but we should have a better view in a week.