1. #1
    Keith Richard
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    Betnow documentation

    Anybody have to send in ID documents before withdrawing? I deposited using a credit card but see nowhere on site to upload any documents.
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  2. #2
    RiverRaid
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    I deposited with a amex for there 100% bonus. The only thing I had to send in was the selfie with my license. I think it is because they credit back your credit card with the original deposit and they send you the winnings how ever you like. I got my winnings paid in bitcoin in a day or two. I still have not received my credit back to my card though and its been about 40 days they say there time frame is 30 business days so let me know how long it takes for yours to get credited back.

  3. #3
    RiverRaid
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    I haven't logged in to the site in awhile but there is an upload document button under one of the tabs

  4. #4
    DontTailMe
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    I believe they require a selfie with ID picture regardless. Pretty sure they communicated that to me when I signed up, and there is definitely a place to do it on the site.

  5. #5
    Optional
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    Quote Originally Posted by RiverRaid View Post
    I deposited with a amex for there 100% bonus. The only thing I had to send in was the selfie with my license. I think it is because they credit back your credit card with the original deposit and they send you the winnings how ever you like. I got my winnings paid in bitcoin in a day or two. I still have not received my credit back to my card though and its been about 40 days they say there time frame is 30 business days so let me know how long it takes for yours to get credited back.
    40 days is too long for a pay to card or card payment reversal.

    It's variable but in my experience about half that time is the maximum it usually takes.

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  6. #6
    Keith Richard
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    Thanks for the responses. 40 days seems way too long to me. Of course I just need to speak to an agent anyways. Just wanted an idea on what to expect.
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  7. #7
    jjgold
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    Why use cards in a 3rd world Country?

  8. #8
    RiverRaid
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    Quote Originally Posted by Optional View Post
    40 days is too long for a pay to card or card payment reversal.

    It's variable but in my experience about half that time is the maximum it usually takes.
    Thanks Optional. They originally told me 5-20 days, after 20 days I contacted them and they said for amex its 30 days so after 30 days I contacted them and they said 30 business days and to be fair 30 business days will be Monday. So I'll see what happens next week.

  9. #9
    redsox2004
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    Quote Originally Posted by DontTailMe View Post
    I believe they require a selfie with ID picture regardless. Pretty sure they communicated that to me when I signed up, and there is definitely a place to do it on the site.
    this is what I was told as well

  10. #10
    stevex
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    Quote Originally Posted by jjgold View Post
    Why use cards in a 3rd world Country?
    Having a card as an option is awesome nowadays.

  11. #11
    pimike
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    Quote Originally Posted by stevex View Post
    Having a card as an option is awesome nowadays.

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  12. #12
    RiverRaid
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    Quote Originally Posted by RiverRaid View Post
    Thanks Optional. They originally told me 5-20 days, after 20 days I contacted them and they said for amex its 30 days so after 30 days I contacted them and they said 30 business days and to be fair 30 business days will be Monday. So I'll see what happens next week.
    Just an update. This has not been resolved. Seems like the burden of proof is on me to prove I haven't been paid. I sent in the statements and supposedly the managers have been looking at it.

  13. #13
    Optional
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    If you shoot in a Sportsbook Complaint form we can try reaching out to them for you if needed https://www.sportsbookreview.com/sportsbook-complaint/

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  14. #14
    RiverRaid
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    Quote Originally Posted by Optional View Post
    If you shoot in a Sportsbook Complaint form we can try reaching out to them for you if needed https://www.sportsbookreview.com/sportsbook-complaint/
    Thanks Optional. I'll wait until they give me there official response before I do anything else.

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