1. #1
    TheDawg3
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    BookMaker Customer Service

    Everyone knows that Bookmaker has had quite a few issues with their site in the last few weeks. It was almost daily that the site would be down, sometimes for a few minutes and other times for an hour or longer.

    I have been a longtime customer at Bookmaker, 10* years. Have deposited a ton of money in my time and would consider myself a fairly large player. Have never tried another book in years, have been loyal to Bookmaker.

    On September 2nd, I sent in an email asking for an explanation as to why the site has been crashing and so many issues. Sent another one on the 3rd and then again on the 5th. Not one response back from anyone. I sent it to multiple email addresses, addressed it to the supervisors like I was told, and nothing. As a business owner myself, this is beyond terrible customer service. I am a customer of their company, when I have a complaint I expect a response. I understand it may take time, but we are going on two weeks since my first email. Not one response back!!

    For a customer who has deposited nearly $40k this year alone, I do expect a response to my email. Am I wrong in this? I simply want to know why the site is crashing multiple times a day and day after day. Heck take the $40k Iíve dumped into the site and you can build yourself one hell of a site!!!

    Just extremely frustrated and not the type of service I expect from what is supposed to be the top Book around.

  2. #2
    jedihyoju
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    Do you really expect them to treat customers like Vegas MGM treating their VIP clients?

    Most offshore don't give crap about you , they just want you to deposit and thats all they care about

    Remember, technically you are doing illegal thing playing offshore

    When customer gets ripped off in MGM or gets unfair treatment, they sue them or visit MGM and file complaint.

    Offshore? oh yes you can file complaint but they ignore, and are you going to visit them in Panama or Costa Rica with baseball bat?

    THey don't give a fak bro, dont expect too much

  3. #3
    pologq
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    speak with your next deposit. just go somewhere else.

  4. #4
    Optional
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    Bookmaker say that they have been fighting a DDOS attack which managed to cause some site slowness for selected customers. They say they are doing everything possible to make sure it cannot continue.

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  5. #5
    Shifty
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    Agree. Their customer service really sucks these days. That said, they processed my BTC payout in 20 minutes today.

  6. #6
    EVPlus
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    Quote Originally Posted by TheDawg3 View Post
    Everyone knows that Bookmaker has had quite a few issues with their site in the last few weeks. It was almost daily that the site would be down, sometimes for a few minutes and other times for an hour or longer.

    I have been a longtime customer at Bookmaker, 10* years. Have deposited a ton of money in my time and would consider myself a fairly large player. Have never tried another book in years, have been loyal to Bookmaker.

    On September 2nd, I sent in an email asking for an explanation as to why the site has been crashing and so many issues. Sent another one on the 3rd and then again on the 5th. Not one response back from anyone. I sent it to multiple email addresses, addressed it to the supervisors like I was told, and nothing. As a business owner myself, this is beyond terrible customer service. I am a customer of their company, when I have a complaint I expect a response. I understand it may take time, but we are going on two weeks since my first email. Not one response back!!

    For a customer who has deposited nearly $40k this year alone, I do expect a response to my email. Am I wrong in this? I simply want to know why the site is crashing multiple times a day and day after day. Heck take the $40k I’ve dumped into the site and you can build yourself one hell of a site!!!

    Just extremely frustrated and not the type of service I expect from what is supposed to be the top Book around.
    Without giving specific details, I've had my own concerns regarding bookmaker.eu recently. I'm in the process of gradually removing my funds from there.

    I don't believe bookmaker is the same book they were pre-covid. Furthermore, I suspect they're now coasting on their old reputation as a top-notch book.

  7. #7
    pologq
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    i play at wagerweb as my main book. my dad plays at bookmaker. he got disgusted with bookmaker saturday night and yesterday with the slowness. i just placed his football bets on my account for him. he says they have been having speed issues before this attack. i am just going by what he told me.

  8. #8
    caramba
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    Quote Originally Posted by pologq View Post
    i play at wagerweb as my main book. my dad plays at bookmaker. he got disgusted with bookmaker saturday night and yesterday with the slowness. i just placed his football bets on my account for him. he says they have been having speed issues before this attack. i am just going by what he told me.
    It's been going on for years really (their live section used to go really slow when lots of events were on), but has become worse in recent times. I don't buy this DDOS attack over the weekend excuse. Maybe it happened, but it doesn't explain the slowness all the other times in recent times.

  9. #9
    Courtesywipe
    Dead1977
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    Problems this morning with site again, can’t even get a line for Premier League soccer today

  10. #10
    icon
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    Quote Originally Posted by jedihyoju View Post
    Remember, technically you are doing illegal thing playing offshore
    Absolutely incorrect and false.

  11. #11
    pologq
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    Quote Originally Posted by caramba View Post
    It's been going on for years really (their live section used to go really slow when lots of events were on), but has become worse in recent times. I don't buy this DDOS attack over the weekend excuse. Maybe it happened, but it doesn't explain the slowness all the other times in recent times.
    i don't buy it either. been happening for weeks. they just mention the attack now. maybe there was an attack but speed has been an issue even before the 5 dimes announcement or this weekend.

  12. #12
    Courtesywipe
    Dead1977
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    MFers cost me $$ today

    Bitches

  13. #13
    DontTailMe
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    Quote Originally Posted by pologq View Post
    i don't buy it either. been happening for weeks. they just mention the attack now. maybe there was an attack but speed has been an issue even before the 5 dimes announcement or this weekend.
    I don't have a dog in this fight, but isn't it possible that some party is executing a sustained attack on them, possibly holding them ransom knowing that they're sitting on a lot of money?

    I mean, didn't BOL go through this same issue not too long ago and only got it under control by implementing cloudflare (which itself had problems for a little while)?

    I would not be surprised if these offshores were huge targets for hackers, especially since they do not enjoy the protection of US law enforcement / intelligence services (or the services of any powerful nation state for that matter).

  14. #14
    big joe 1212
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    Slow all Sunday for me

    They still have not addressed their issues with the lines changing when it’s in your bet slip. Line changes when you go hit commit so even if you have selected “do not accept line changes” it doesn’t matter because the line changes in the microseconds before you hit the commit button

    They are still hanging bad lines on live wagering. I noticed a few of them yesterday. I played $2 On two of them to test out if they are free rolling people. One bet lost and one won. Neither was cancelled.

    Botton line is they are well aware of problems with their book but are doing nothing about it!

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  15. #15
    TheDawg3
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    Just spoke to someone with their live chat. He said the supervisors will reply as soon as possible... itís been 2 weeks!!! Lol, Iíve sent multiple emails. Not one response.

    I then asked to speak to a supervisor through live chat and was told to contact them through email. Itís like these damn guys are clueless, they help in no way at all.

    Come on Bookmaker, you guys can do better than this

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