[pl0485]

Hey everyone. Just need to share an experience I’ve had with betcoin.ag, one that I know will get some MMQB’s. (I am one of them in this case as well) I am providing a ton of info and communication between me and the site below, so hopefully I can make this mess of a situation as clear as possible. Here we go…

I have played on online sportsbooks on and off for many years now. I play for a while, then take a break sometimes and come back when I am ready to play again. I played on betcoin for a few months back in November/December 2018. When I first decided to take a break, I assumed it’d only be for a few months. But due to family issues I had to focus on, logging back into a sportsbook site was not at the top of my list and it turned into a longer break than I expected. I tried logging back into my account last week and could not login. I tried resetting my password, same issue. I went on live chat, and was told I needed to send an email to the security department. No big deal right? I know sites can temporarily suspend the account if they notice a long period of inactivity, but assumed I just needed to email, or go through some kind of verification to get it opened back up, both things I would’ve cooperated with if needed. I get the following response:

Hello, https://www.betcoin.ag/support/betcoinag-terms-service 7.10 Any account without login or activity for 12 months or longer will be closed and terminated including forfeiture of funds, if applicable. That said, we reviewed the account associated with this email address and there was no balance. If you would like to open a new account, please do so. Thanks, Betcoin.ag Support

************

As soon as I read this, my heart sunk into my chest. FORFEITURE of funds?!? No balance?!? I didn’t know where to even start. This is not some small balance I had on there for fun. I had 3+ bitcoin sitting on the site. I reviewed my records and found the last wager I placed on the site was December 23, 2018. I respond to their email with the following:

Hello I have many thoughts on the rule (including the standard across every legitimate sportsbook I’ve ever played at) but I do see the one you are referencing on your site, along with other posts that say you archive funds for security purposes. …

That being said, I went through my records on the last wager I placed with you guys and it was December 23, 2018. On December 23, 2018 I won my wagers placed. Therefore, it is literally impossible my balance was zero at the time. Please review the transaction history from that date, and please report back with the accurate information of what the balance was on December 23, 2018. If the balance shows 0 it is either because you guys deducted it manually, or someone hacked into my account. So please verify the last wager placed on my account, and what the balance was at that time. I believe my last login was a few days after my last wager placed. So before we get into the rule and all that, please confirm what I said above.

******************

They respond with the following:

Hello, funds are automatically archived after 90 days of inactivity. After 12 months without activity or login, accounts are permanently closed and data deleted. If you would like to create a new account, please let us know once you have done so and we will add a welcome back bonus for you. Thanks, Betcoin Security

*****************

I respond with the following:

I have played on online sportsbooks on and off for many years now. I play for a while, then take a break sometimes and come back when I am ready to play again. (Hence my activity, and why I did not withdraw at the time because I foolishly TRUSTED you guys would keep my funds safe) When I first decided to take a break, I assumed it’d only be for a few months. But due to family issues I had to focus on, logging back into a sportsbook site was not at the top of my list and it turned into a longer break than I expected. Through the years, I have NEVER came across a site with your absurd rule. I have heard of sites doing either of the following:

A.) They have the right to freeze accounts after x period of time, but they will allow the player to recover the funds once they contact customer service and they simply reinstate the balance.

B.) They attempt to CONTACT the player and warn them about the inactivity, and if they do not hear back, then they have the right to deduct a small fee per month as a “maintenance fee.”

You guys did neither of the above. You waited 12 months, and then STOLE my money. I don’t like to use the word “stolen” lightly, especially in this industry, but that is exactly what happened here. 12 months? Are you kidding me?!? There are so many reasons a player may not come back in 1 single year and you guys are stealing my 3+ btc I know for a fact I had sitting in the account.

On top of all this, YES it does say the rule you are referencing on terms and conditions. (Had to google to find, Posted January 2015) You also have the following article UNDER YOUR SUPPORT SECTION (way more visible than that absurd rule you have to dig to find) that reads the following…

What are Archived funds? Why do my funds say Archive? (Posted September 2017) When you experience a long period of inactivity, we place your funds into archived status to prevent unauthorized access of your funds. To reverse this and get access to your funds simply create a ticket from your email address here: http://www.betcoin.ag/support and we will credit your funds back to your main balance. We take security very seriously at Betcoin and will do whatever it takes to make sure your account is properly secured. Thank you and good luck.

****

Obviously after reading that, any player is to assume you guys can be trusted, and IF you remove funds, it’s for security purposes to protect the player. But ultimately they can trust leaving funds in your site if they decide to take a break as I did. If stealing players funds after 12 months was a possibility, it should have been listed THERE. Not in the terms and conditions you have to dig to find. Of course, in hindsight I should’ve withdrawn the funds as soon as I was done playing at the time, but I had no way of knowing this was even a remote possibility when the rest of the industry does NOT treat players this way.

Please let me know if we will be able to work something out to recover the 3+ btc sitting in the account. If not, I will surely be blasting this report across every single sports betting forum I know. (Bitcointalk, SBR, askgamblers, all of them) I researched the industry standard on this rule to confirm what I thought I already knew, and it’s exactly what I stated above. I don’t want it to come to that, but if so I’m sure your clients and potential clients will be as outraged as I am, ESPECIALLY with everything going on throughout the world right now. I can confirm my identity, whatever you guys want to gain back access to my funds. I am very confident if I end up going the public route, this will ultimately work itself out. But to save time I am sure it’s in both parties best interest to solve this between us. If not, I guess we’ll see what happens.

****************

Shortly after sending that, I come across their poker rule on the EXACT SAME SITUATION, and I send another follow up email:

Also the following is listed in POKER terms and conditions on YOUR site. So you give poker players proper warning, and clearly acknowledge how important it is, but you don't grant that to sports players?

9. DORMANT OR INACTIVE ACCOUNTS/ACCESS FEE: On or after the last day each calendar month, Betcoin shall be entitled to suspend any User account which has not had any log in activity or game play for the prior 12 month period. In such event, the balance of any funds balance in said account(s) shall be retained by Betcoin in a pooled segregated suspense account and maintained for a period of 60 days thereafter. Betcoin shall give notice to the User that his/her account has been inactive for more than 12 months. . Such notice shall be conclusively presumed to have been received by the User if sent by Betcoin by email to the email address of record provided by the User for said account. In the event that a User has opted – out from receiving emails from Betcoin, User shall be deemed to have waive any and all notice hereunder , In the event that a User shall validly claim said balance of suspense account funds within the 60 day holding period, Betcoin shall verify the identity and entitlement of said claimant (if any), may require an account holder to execute a written acknowledgment of any deposits funded by CC's, and, thereafter shall pay the portion of the suspense account due to such User. At the expiration of the 60 Day Holding Period, all such balance amounts which remain unclaimed in the suspense account without an active log-in for another period of 3 months shall escheat to Betcoin as an Access Fee and compensation for account maintenance and having provided User access to the Games during the 12 months prior to the Holding Period. The balance of funds in any User account closed by Betcoin due to User misconduct, fraud, or collusion may be seized and each such User shall forfeit any and all interest thereto. In the event that Betcoin shall receive notice that a User has died within the prior 12 months, the account balance(s) of such User shall be held pending presentation of proof of authority to claim such funds by the Executor or other authorized representative of the estate of the deceased User. In the event that a claim is made to Betcoin for an account balance by any person other than the User, Betcoin may require such claim to be proven in a court of law; any legal action by said claimant to prove such claim must be filed within 6 months of the date of such claim.

******************

Sorry for the mess above but just wanted to give as much info as possible to get the full story out. As I said in one of my emails to them, yes in hindsight I SHOULD have withdrawn all my money when I knew I’d be taking a break, but due to the family issues I was going through at the time, gambling funds and how I withdraw them was not my priority. That is on me, but either way it doesn’t give them an excuse to use this absurd rule to steal money from players.

It has been 6 days now since I sent the above messages with no response. I even sent a follow up a couple days later and that was ignored as well. So clearly betcoin is not going to work with me and here I am. Thoughts from the forum? Can SBR help me? Thanks in advance.

[Optional]

That is a lot of words!

Is there anything more said there apart from they closed your account for being dormant for 12 months and kept your balance?


If not, please send in a Sportsbook Complaint form and we can ask them about this for you. If so, please try to explain in 50 words or less what extra bits I missed?

[pl0485]

That is a lot of words!

Is there anything more said there apart from they closed your account for being dormant for 12 months and kept your balance?


If not, please send in a Sportsbook Complaint form and we can ask them about this for you. If so, please try to explain in 50 words or less what extra bits I missed?

Hi Optional,

I wanted to give the details of the case but in simple terms, yes they closed my account for being dormant 12 months and are refusing to refund it due to their rule in terms and conditions.

[Optional]

Hi Optional,

I wanted to give the details of the case but in simple terms, yes they closed my account for being dormant 12 months and are refusing to refund it due to their rule in terms and conditions.

Nice!

They do have this rule. And many other books do too. Most legit books allow you to still claim funds back after going dormant, minus an administration fee. Even huge names like Bet365 have the rule.

I don't think the rule is justifiable personally, but the UK regualtor does not agree with that.


Anyway, send in that form and we can ask a manger to review this and hopefully show you some goodwill and ignore that term.

[pl0485]

Nice!

They do have this rule. And many other books do too. Most legit books allow you to still claim funds back after going dormant, minus an administration fee. Even huge names like Bet365 have the rule.

I don't think the rule is justifiable personally, but the UK regualtor does not agree with that.


Anyway, send in that form and we can ask a manger to review this and hopefully show you some goodwill and ignore that term.

I try to only play at legit books, and sadly thought betcoin.ag was one of them. Due to only trying to play at legit books, I have never experienced this rule and said the following in one of my responses to them...

I have heard of sites doing either of the following:

A.) They have the right to freeze accounts after x period of time, but they will allow the player to recover the funds once they contact customer service and they simply reinstate the balance.

B.) They attempt to CONTACT the player and warn them about the inactivity, and if they do not hear back, then they have the right to deduct a small fee per month as a “maintenance fee.” (their poker rule listed above does EXACTLY this, but not for sports.)

******

I will submit the complaint form. Thanks man.

[pl0485]

Hello, I submitted the form 8 days ago and I have not heard back. Any update? Thanks.

[eaglesfan371]

$25k+ sitting in a sports betting account for over a year. Not once touched or cared for.

You don’t appear to need the money. Ask them to make a $25k donation on your behalf.

We’re not talking a hundred or two, were talking salaries in most countries. I see both sides, I don’t see how someone could leave that much money untouched or cared for. Unless you prove you were in a coma or jail.

[DontTailMe]

$25k+ sitting in a sports betting account for over a year. Not once touched or cared for.

You don’t appear to need the money. Ask them to make a $25k donation on your behalf.

We’re not talking a hundred or two, were talking salaries in most countries. I see both sides, I don’t see how someone could leave that much money untouched or cared for. Unless you prove you were in a coma or jail.

Honestly, what does it matter? Maybe the man is depressed or has some other mental or physical illness. Maybe he went to prison for a year. I can envision a lot of different scenarios which might lead one to this predicament. But none of that matters. There's no excuse on Earth which should allow a company to completely confiscate your account funds. That's ridiculous. Why are you making excuses for a sportsbook stealing money? They did nothing to earn it. Take out interest or a monthly maintenance fee, maybe. But that's it. If anything, they profited from the interest gained by OP allowing them to hold his funds in a bank or investment account for a while. They should be thankful, not using it as an excuse for theft.

[jedihyoju]

$25k+ sitting in a sports betting account for over a year. Not once touched or cared for.

You don’t appear to need the money. Ask them to make a $25k donation on your behalf.

We’re not talking a hundred or two, were talking salaries in most countries. I see both sides, I don’t see how someone could leave that much money untouched or cared for. Unless you prove you were in a coma or jail.

I agree I mean if I have almost 30k in somewhere, I would log in at least once a day and check if its still there and not hacked or etc..

But also, everybody is different and he could be wealthy person.

Still, taking people's money away after 1year of absence doesn't make any sense.

I mean like pl0485 said , its stealing.

In my opinion, most of the rules that sportsbooks say that its for protecting customers, in reality its for profiting themselves.

[pl0485]

I am not rich by any means but I do like to bet decent sized amounts. I had that amount of money on multiple sites and betcoin is the ONLY one who stole it from me like this.

I have still not had any response from betcoin or SBR. Is it being reviewed?

[raiders72001]

GL getting paid pl0. Betcoin is one of my favorite books. They also have live Korean baseball which is one of the only things going now.

[MeanPeopleSuck]

$25k+ sitting in a sports betting account for over a year. Not once touched or cared for.

I've phucked up accounts that size (even a few larger) past the dormancy periods and had them seized, so I totally feel for ya, pl0485.

It's not an excuse, but in my life long battle with clinical depression, my turncoat body slowly builds resistance to the only class of drugs effective in my treatment. When no dosage level is effective I'm forced to quit the meds for 45 days to dissolve the resistance.

That's when I'm screwed. My life becomes a seemingly endless cascade of hopelessness and helplessness. Often I won't set foot outside of my apartment for weeks at a time.

Sure, the 45 days expire, but feeling as useless and worthless as I do by then, it's almost like I'm paralyzed, unable to take the simple steps required to restart my life.

Heh, sorry, didn't mean to depress anyone else. I only meant to indicate a year can sneak by on you faster than you'd guess.

[DontTailMe]

I've phucked up accounts that size (even a few larger) past the dormancy periods and had them seized, so I totally feel for ya, pl0485.

It's not an excuse, but in my life long battle with clinical depression, my turncoat body slowly builds resistance to the only class of drugs effective in my treatment. When no dosage level is effective I'm forced to quit the meds for 45 days to dissolve the resistance.

That's when I'm screwed. My life becomes a seemingly endless cascade of hopelessness and helplessness. Often I won't set foot outside of my apartment for weeks at a time.

Sure, the 45 days expire, but feeling as useless and worthless as I do by then, it's almost like I'm paralyzed, unable to take the simple steps required to restart my life.

Heh, sorry, didn't mean to depress anyone else. I only meant to indicate a year can sneak by on you faster than you'd guess.

No, your story is welcome here. It demonstrates just ome plausible way that this can happen, so we don’t have to jump all over posters for doing so. It also shows how terrible a policy it is. There no jistificable reason that a Sportsbook should be able to conpletely confiscate funds due to inactivity. They’re benefitting form holding the money during that time period. And they’ve done nothing to earn keeping all of it. They only do it because they can get away with it. We need to call them out on this criminal activity and shame them.

Edit: Also, very sorry that you've suffered from this. I've had a milder case but I know where you're coming from.

[raiders72001]

I've phucked up accounts that size (even a few larger) past the dormancy periods and had them seized, so I totally feel for ya, pl0485.

It's not an excuse, but in my life long battle with clinical depression, my turncoat body slowly builds resistance to the only class of drugs effective in my treatment. When no dosage level is effective I'm forced to quit the meds for 45 days to dissolve the resistance.

That's when I'm screwed. My life becomes a seemingly endless cascade of hopelessness and helplessness. Often I won't set foot outside of my apartment for weeks at a time.

Sure, the 45 days expire, but feeling as useless and worthless as I do by then, it's almost like I'm paralyzed, unable to take the simple steps required to restart my life.

Heh, sorry, didn't mean to depress anyone else. I only meant to indicate a year can sneak by on you faster than you'd guess.

Hey MeanPeopleSuck,

You're one of the good guys here that makes great contributions. Imo it's fine to vent anytime that you want. We are all in this together.

[MeanPeopleSuck]

No, your story is welcome here. Also, very sorry that you've suffered from this. I've had a milder case but I know where you're coming from.

Hey MeanPeopleSuck,

You're one of the good guys here that makes great contributions. Imo it's fine to vent anytime that you want. We are all in this together.

Thanks very much for the kind words, guys.

It means a lot to me, it really does.

[Optional]

I try to only play at legit books, and sadly thought betcoin.ag was one of them. Due to only trying to play at legit books, I have never experienced this rule and said the following in one of my responses to them...

I have heard of sites doing either of the following:

A.) They have the right to freeze accounts after x period of time, but they will allow the player to recover the funds once they contact customer service and they simply reinstate the balance.

B.) They attempt to CONTACT the player and warn them about the inactivity, and if they do not hear back, then they have the right to deduct a small fee per month as a “maintenance fee.” (their poker rule listed above does EXACTLY this, but not for sports.)

******

I will submit the complaint form. Thanks man.

Betcoin have now replied to SBR and basically say the same as they said to you.

They have a rule that says they can confiscate the balance if you do not play for 1 year and have knowingly enforced it that way on you.


SBR replied that fair industry practice is to allow customers to reclaim a dormant account after the close date, if they can prove their identity and bona fides, and minus reasonable account keeping fees if the book chooses.

Confiscating cash funds for not betting them fast enough, when the player is clearly alive and wants their money, is not fair or justifiable.


We have asked for a senior manager to review the situation again. Hopefully they do not plan to stand ground and actually try to defend this unfairness.

[EVPlus]

Good thread. Optional has a history of helping people with genuine requests, so hopefully the OP gets his money back.

This sort of thing is more common than most people realize.

There is a story of an Italian who saw the value of Amazon stock when it was dirt cheap. He bought some shares and left his account alone (he used E-Trade). He simply played the long game and didn't bother logging into the account on a regular basis.

20 or so years go by and his Amazon stocks exploded from $6k to approx. $100k. When he logged back into his trading platform, the funds were gone!

Yep - gone.

It has to do with an obscure law called escheat.

Because so much time had passed since he had logged onto his account, the trading platform sent his money to the state. So far, he's having trouble getting his 100k (which is worth even more now) back from Delaware (the state holding his funds) because the amount is too small for a lawyer to take on.

https://www.npr.org/transcripts/799345159

Or listen to the pod cast on Planet Money episode #967.

I log into my Vanguard account on a regular basis to just glance at the numbers or re-allocate from one fund to another.

I log into Ameritrade a good five days per week for my swing trades, so that's a non-issue.

I log into my sports betting books on a regular basis when I have funds in them, so again a non-issue.

Bottom line? If you have money anywhere, check in on a regular basis and stay on top of it.

[DontTailMe]

Good thread. Optional has a history of helping people with genuine requests, so hopefully the OP gets his money back.

This sort of thing is more common than most people realize.

There is a story of an Italian who saw the value of Amazon stock when it was dirt cheap. He bought some shares and left his account alone (he used E-Trade). He simply played the long game and didn't bother logging into the account on a regular basis.

20 or so years go by and his Amazon stocks exploded from $6k to approx. $100k. When he logged back into his trading platform, the funds were gone!

Yep - gone.

It has to do with an obscure law called escheat.

Because so much time had passed since he had logged onto his account, the trading platform sent his money to the state. So far, he's having trouble getting his 100k (which is worth even more now) back from Delaware (the state holding his funds) because the amount is too small for a lawyer to take on.

https://www.npr.org/transcripts/799345159

Or listen to the pod cast on Planet Money episode #967.

I log into my Vanguard account on a regular basis to just glance at the numbers or re-allocate from one fund to another.

I log into Ameritrade a good five days per week for my swing trades, so that's a non-issue.

I log into my sports betting books on a regular basis when I have funds in them, so again a non-issue.

Bottom line? If you have money anywhere, check in on a regular basis and stay on top of it.

This is completely different though. ETrade didn't try to steal their customer's funds. Every state has a lost property division. I don't know what this guy's difficulties are, but he should get his money back as long as he's able to prove his identity.

[EVPlus]

This is completely different though. ETrade didn't try to steal their customer's funds. Every state has a lost property division. I don't know what this guy's difficulties are, but he should get his money back as long as he's able to prove his identity.

Betcoin, according to their policy, is NOT stealing from the OP. Obviously, as bettors, we strongly disagree.

My point is every entity has their own policies on funds such as time frame, etc. and it's up to each individual to practice due diligence. This is the best way avoid the mess the OP currently finds himself in.

Btw, the Italian who is out $100k would most likely argue the state of Delaware did, in a sense, steal his money when they tried to settle his claim for a whopping $8k.

[Dogball]

This is incredibly unfair despite the rule. I hope optional is successful in assisting recovery of your money.

[RedApples]

This seems rather cruel. I don't know exactly where the line is, but I'd imagine this is closer to stealing than not.

Sure, it might be outlined in their rules, but where is the line drawn? If a book has in their rules that if you don't place a bet within a 7 day period all money in the account will evaporate, is that simply 'within their rules' and not stealing? Surely it would still be stealing. It's too gross and abusive and predatory.

What it comes down to is whether or not the rule is fair, or how grossly unfair it is. Seems to me that the rule has no necessary utility other than stealing player funds, at least in this scenario.

I hope you get your money back. They have no right to your funds.

[DontTailMe]

Betcoin, according to their policy, is NOT stealing from the OP. Obviously, as bettors, we strongly disagree.

My point is every entity has their own policies on funds such as time frame, etc. and it's up to each individual to practice due diligence. This is the best way avoid the mess the OP currently finds himself in.

Btw, the Italian who is out $100k would most likely argue the state of Delaware did, in a sense, steal his money when they tried to settle his claim for a whopping $8k.

Your point about people needing to be vigilant is well taken.

Certainly, “stealing” is my choice of words. I understand they have a policy which says they can do it, but they are stealing. They have nonrigbt to keep funds and have done nothing to earn it. They only get away with it because they aren’t subject to a legitimate legal or regulatory system.

I was trying to differentiate ETrade because they did nothing wrong in my view. Every legit company is turning your property over to the state after 10 or so years (which you can get back!). Certainly not 1 year, and they aren’t keeping it no matter what.

[pl0485]

Betcoin have now replied to SBR and basically say the same as they said to you.

They have a rule that says they can confiscate the balance if you do not play for 1 year and have knowingly enforced it that way on you.


SBR replied that fair industry practice is to allow customers to reclaim a dormant account after the close date, if they can prove their identity and bona fides, and minus reasonable account keeping fees if the book chooses.

Confiscating cash funds for not betting them fast enough, when the player is clearly alive and wants their money, is not fair or justifiable.


We have asked for a senior manager to review the situation again. Hopefully they do not plan to stand ground and actually try to defend this unfairness.

Unbelievable, thank you Optional very much appreciated.

Like many out there, I recently lost my job and would be a devastating blow if I wasn't able to recover the money.

[jedihyoju]

Unbelievable, thank you Optional very much appreciated.

Like many out there, I recently lost my job and would be a devastating blow if I wasn't able to recover the money.

From now on if You have about 30k somewhere, at least check once a week

Its not that hard man will just take you about 2 minute with few clicks of computer mouse.

This all happened because you didn't log in at least once in over 12 months and don't give them any reason to take away your money.

[pl0485]

From now on if You have about 30k somewhere, at least check once a week

Its not that hard man will just take you about 2 minute with few clicks of computer mouse.

This all happened because you didn't log in at least once in over 12 months and don't give them any reason to take away your money.

Jedihyoju, I have said this many times in this thread alone.

Of course I am mad at myself for not doing so in hindsight. At the time, I was very focused on family issues that consumed everything going on in my life. Gambling was the furthest thing from my mind for a long time. I have also never had an issue like this from any sportsbook and it's confirmed that betcoin's rule goes so far against industry standard in any case. No legitimate sportsbook to my knowledge does this to players and I had no way of knowing it was even a possibility.

If I had the powers to go back in time, trust me I would have logged in. But that doesn't do me any good at this point. Stealing is stealing.

[DontTailMe]

From now on if You have about 30k somewhere, at least check once a week

Its not that hard man will just take you about 2 minute with few clicks of computer mouse.

This all happened because you didn't log in at least once in over 12 months and don't give them any reason to take away your money.

"Yeah, but did you see that skirt she was wearing?"

[pl0485]

Just so happens within the last few minutes I got my first email response from betcoin since I sent my last set of emails they never responded to...

Hello pl0485,
We have been in communication with SBR on this issue and are waiting to
hear back from them so we can get this resolution finalized for you.
Thank you for your patience. We have not heard from them in a few days
and we are wondering if you have? We would really like to resolve this
for you asap.


Regards,
Betcoin Support

**********

Thank you SBR for your help to this point. Fingers crossed that betcoin is attempting to rectify the situation.

[EVPlus]

Your point about people needing to be vigilant is well taken.

Certainly, “stealing” is my choice of words. I understand they have a policy which says they can do it, but they are stealing. They have nonrigbt to keep funds and have done nothing to earn it. They only get away with it because they aren’t subject to a legitimate legal or regulatory system.

I was trying to differentiate ETrade because they did nothing wrong in my view. Every legit company is turning your property over to the state after 10 or so years (which you can get back!). Certainly not 1 year, and they aren’t keeping it no matter what.

No worries.

The OP's case, based on #27, appears optimistic.

The Italian's case appears precarious at best.

As noted earlier, the state of Delaware offered to settle his 100k claim for an insulting 8k. And now he's faced with this Kafkaesque task of trying to get his money back.

I mentioned his story not to derail the thread but to hopefully shine a brighter light for others to see the importance of practicing due diligence. Identify a small problem before it becomes a large or an insurmountable one. My comments weren't meant to leverage this situation so others can get their schadenfreude fix.

For the record, I want both the OP and this Italian fellow to get their money back.

[pl0485]

Received another email on Friday from betcoin that this would be resolved by today at the latest, waiting to hear back.

[unluckysob]

No sports right now. I bet a lot of people are not logging in. Maybe NO SPORTS rest of year.

[Optional]

Received another email on Friday from betcoin that this would be resolved by today at the latest, waiting to hear back.

We have advised them of the SBR position a couple of times.

Not sure what they are waiting for.


Their claim saying "We have not heard from them (SBR) in a few days" was complete BS by the way. They emailed after hours on a Wednesday evening, and were replied to on Friday morning. The analyst was not even on duty between those two messages. So they got an instant reply in reality.

They also say they never have any support emails left in queue and have resolved every minor complaint with SBR in the past, and generally just how wonderful they are.

Hard to know what to say when they have never replied to any request to discuss complaints and also ignored us this time, before one of their bigger clients warned that a blacklist recommendation was coming.


They want to talk about having their rating upgraded instead of what they plan to do for the OP. But that is not going to get them anywhere.

Right now I can only assume Betcoin still plan to confiscate this players money, unless we hear differently.

[pl0485]

We have advised them of the SBR position a couple of times.

Not sure what they are waiting for.


Their claim saying "We have not heard from them (SBR) in a few days" was complete BS by the way. They emailed after hours on a Wednesday evening, and were replied to on Friday morning. The analyst was not even on duty between those two messages. So they got an instant reply in reality.

They also say they never have any support emails left in queue and have resolved every minor complaint with SBR in the past, and generally just how wonderful they are.

Hard to know what to say when they have never replied to any request to discuss complaints and also ignored us this time, before one of their bigger clients warned that a blacklist recommendation was coming.


They want to talk about having their rating upgraded instead of what they plan to do for the OP. But that is not going to get them anywhere.

Right now I can only assume Betcoin still plan to confiscate this players money, unless we hear differently.

Hi Optional. I can actually confirm that the account was opened back up (showed manager credit under transactions for the balance I had) and I was able to successfully withdraw my funds. I was waiting for the payment to be made before posting. The credit to my account was the 3.3 btc I had in there, and they sent 3.283 btc. Around $150 is quite a large fee to pay for the payout. Not sure if that is normal for them or what but is what it is.

I'd like to thank SBR so very much for handling this situation. It seemed clear betcoin was not going to help me out on my own until SBR stepped in so I am very appreciative of everything you guys did.

To your point and for full transparency, I received the following email from them on Saturday...

Hi,


Thank you very much for your email. We have now been in contact again with SBR and though we had already decided Monday that this matter would be resolved in a very positive way for you, we were waiting to hear some specific advice on the matter from SBR. We have rules and procedures in place that constantly apply to hundreds of accounts, but we certainly want to always do what we believe to be right for all of our great customers. We will be in close contact with you at the latest Monday to resolve this matter. Thank you and have a good weekend.


Thanks,
Betcoin Support

***********************

I personally found this a bit odd. If they decided it was going to be resolved in my favor last week, I'm not entirely sure what they were waiting on. My ASSUMPTION after reading that was they were waiting for SBR to advise on how to change their rule moving forward. But after checking the terms and conditions as of today, the same rule is listed. So I am a bit confused myself. Either way I am personally thrilled to put this behind me but I hope for future players they do change the rule.

[Optional]

I am pleased to see they came through for you. It was the right thing to do. Maybe giving them a little action after would have been nice though


The rule itself is not the real problem. When they have a large database of easy to create anonymous accounts it is important to purge them as bloated databases suck server resources badly, and I think this rule was created for that reason.

Fair industry practice is to allow people to claim back their account if they return though. It's normal to charge a reasonable monthly dormant account fee in these situations as well.

[JAKEPEAVY21]

Glad to hear you got your money, pl0485.

[jedihyoju]

congrats, well done SBR!

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