1. 04-01-20 11:32 AM #1
    Freddy928
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    Unibet closes Account and confiscates full Balance without providing a Reason

    I would like to share my recent experience with Unibet with you.

    I registered my account with them a few years ago and had a balance of 389€ on my account. When I logged into my account afer a few months of not placing any bets, I saw a notification that asked me to complete the KYC process. I uploaded all of the requested documents and waited for approval. They kept asking me for additional documents over and over again. Because it took them ages to approve or deny a document, this process went on for at least a month.
    Edit: Complaint filed
    When I tried to check the verification status yesterday, I was unable to access my account. I immediately reached out to the live chat and was told that my account was closed based on a management decision and that I could not withdraw my balance.

    I'm a regular punter and have never had an issue with a sportsbook (besides one case where Bet365 voided a bet). The documents I sent them have been accepted by a number of bookies without issues. The bets I placed were all on major European leagues and the amount I'm up is minuscule. I always regarded Unibet as a reputable site and I'm really surprised they are pulling this off. There has been absolutely no wrongdoing on my side.
    Last edited by Freddy928; 04-01-20 at 12:03 PM.
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  2. 04-01-20 01:55 PM #2
    Optional
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    Did they give you any sort of reason for this or ask you to contact anyone for more info?
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  3. 04-01-20 03:41 PM #3
    Freddy928
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    All they told me is that they allege me of breaking the Terms and Conditions and that it was a decision of the management/security team. They have refused to tell me any specific information about what I supposedly did wrong. The classic excuses bookies make when they don't want to pay sb.
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  4. 04-01-20 03:48 PM #4
    Optional
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    If you have sent in a complaint form we can try asking, but it sounds like they may be sus of your identity, in which case they normally wont discuss with us either.
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  5. 04-01-20 03:54 PM #5
    Freddy928
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    I filed a complaint earlier today. It makes no sense to me why they would question my identity. I'm the person I claim to be and would even be willing to send them a confirmation from a notary or other local authority if necessary. I have never had any serious issues with other bookmakers. They have no right to just take my money. lol
    Last edited by Freddy928; 04-01-20 at 03:58 PM.
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  6. 04-01-20 10:50 PM #6
    tommir99
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    They did the same to me. Even kept the 7 euros that was left in my account. They kept asking the same documents over and over again, sometimes speaking finnish, sometimes english. Very strange. Hopefully you get your money!
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  7. 04-03-20 08:31 AM #7
    Shifty
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    In NJ Unibet can't get away with confiscating account balances so they'll cut you to $25-50 on everything. Strictly a squares only book. Sharps or even semi sharps not welcome.
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  8. 04-03-20 11:15 PM #8
    Optional
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    Quote Originally Posted by Shifty View Post
    In NJ Unibet can't get away with confiscating account balances so they'll cut you to $25-50 on everything. Strictly a squares only book. Sharps or even semi sharps not welcome.
    That is a myth.

    If you fail KYC or set off flags that suggest you are trying to launder money or give false ID to a Jersey book, they will hold your money same as every other mainstream licensed book in the world. They have to.
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  9. 04-04-20 09:20 AM #9
    Shifty
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    In the US the player can file complaint with gaming enforcement if a book gives them the runaround on KYC docs. Offshore you have no recourse other than posting here and asking for help.
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  10. 04-04-20 04:17 PM #10
    Freddy928
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    Quote Originally Posted by Shifty View Post
    In the US the player can file complaint with gaming enforcement if a book gives them the runaround on KYC docs. Offshore you have no recourse other than posting here and asking for help.
    That's one of the few upsides of regulation. Unfortunately, I live in Germany, where the market is still in the process of getting regulated. I'll keep fighting for my money. It's not fair that they can take advantage of players this way without any recourse. If necessary, I'll reach out to the authorities who are involved in granting licenses and share my story with them.
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  11. 04-08-20 06:25 AM #11
    Freddy928
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    Did you hear back from Unibet, Optional?
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  12. 05-07-20 09:56 AM #12
    Freddy928
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    @Optional Are there any updates? I wrote an email a while ago to ask about the current state of affairs, but didn't hear back from you.
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  13. 05-07-20 07:07 PM #13
    Optional
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    Quote Originally Posted by Freddy928 View Post
    @Optional Are there any updates? I wrote an email a while ago to ask about the current state of affairs, but didn't hear back from you.
    I have not been allocated the complaint. Please check your PM inbox and I'll chase it up for you.
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  14. 05-08-20 03:40 PM #14
    Bettor777
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    Unibet is a scam site
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