1. #1
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    5dimes suspended my account

    Hello, I logged into my 5dimes account this afternoon and it said sportsbook selection has been suspended, contact customer service. It was fine last night. Anyone heard of this before?

  2. #2
    eaglesfan371
    The great game of POT...LIMIT...OMAHA
    eaglesfan371's Avatar Become A Pro!
    Join Date: 01-07-19
    Posts: 4,079
    Betpoints: 120

    Are you up at least $5000 on the sportsbook? If so, that is likely your answer.

  3. #3
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    Quote Originally Posted by eaglesfan371 View Post
    Are you up at least $5000 on the sportsbook? If so, that is likely your answer.
    yep actually. Just passed the $5k mark this morning

  4. #4
    Regul8er
    Wordd
    Regul8er's Avatar Become A Pro!
    Join Date: 11-06-07
    Posts: 10,666
    Betpoints: 4101

    No way 5k gets you locked out......that's peanuts to them.

  5. #5
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    Quote Originally Posted by Regul8er View Post
    No way 5k gets you locked out......that's peanuts to them.
    contacted customer service and they just said management is doing an audit on my account

  6. #6
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 10,105
    Betpoints: 16697

    Quote Originally Posted by bigmanryland View Post
    contacted customer service and they just said management is doing an audit on my account
    Could mean a lot of things, none of which are good. They aren't auditing your account because they think they owe you money. Have you been betting on obvious line errors? Were you credited with a win on a bet you should have lost?
    Last edited by HedgeHog; 04-17-19 at 03:57 PM.

  7. #7
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    Quote Originally Posted by HedgeHog View Post
    Could mean a lot of things, none of which are good. They aren't auditing your account because they think they owe you money. Have you been betting on obvious line errors? Were you credited with a win on a bet you should have lost?
    Nope. Just betting on tennis and basketball. And all my grading was correct

  8. #8
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 10,105
    Betpoints: 16697

    Quote Originally Posted by bigmanryland View Post
    Nope. Just betting on tennis and basketball. And all my grading was correct
    Is your account still viewable or are you locked out completely?

  9. #9
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    Quote Originally Posted by HedgeHog View Post
    Is your account still viewable or are you locked out completely?
    Yeah I can still login and stuff just can't bet or look at cashier

  10. #10
    eaglesfan371
    The great game of POT...LIMIT...OMAHA
    eaglesfan371's Avatar Become A Pro!
    Join Date: 01-07-19
    Posts: 4,079
    Betpoints: 120

    Possibly getting limited then. You will get your balance though no worries there, as long as you did not take a shot or reverse a deposit.

  11. #11
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    Quote Originally Posted by eaglesfan371 View Post
    Possibly getting limited then. You will get your balance though no worries there, as long as you did not take a shot or reverse a deposit.
    Yeah I've done nothing wrong on mine end. Do they usually limit you by suspending your account?

  12. #12
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 10,105
    Betpoints: 16697

    Quote Originally Posted by bigmanryland View Post
    Yeah I can still login and stuff just can't bet or look at cashier
    That may be a good sign.

  13. #13
    SBR Forum
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 4,551
    Betpoints: 993341

    Thanks for sharing. Audits are fairly routine and a sign of active risk management. Congrats on the nice balance.

  14. #14
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    Quote Originally Posted by SBR Forum View Post
    Thanks for sharing. Audits are fairly routine and a sign of active risk management. Congrats on the nice balance.
    thank you for the response SBR. Is there usually a time frame on these audits?

  15. #15
    rzagza11
    rzagza11's Avatar Become A Pro!
    Join Date: 08-16-11
    Posts: 33
    Betpoints: 504

    Quote Originally Posted by eaglesfan371 View Post
    Are you up at least $5000 on the sportsbook? If so, that is likely your answer.
    This is complete nonsense. I’ve had 65K in there. Never an issue. Because I don’t try to skim them. I play fair.

  16. #16
    michael777
    michael777's Avatar Become A Pro!
    Join Date: 09-20-05
    Posts: 1,936
    Betpoints: 3128

    Quote Originally Posted by rzagza11 View Post
    This is complete nonsense. I’ve had 65K in there. Never an issue. Because I don’t try to skim them. I play fair.

  17. #17
    eaglesfan371
    The great game of POT...LIMIT...OMAHA
    eaglesfan371's Avatar Become A Pro!
    Join Date: 01-07-19
    Posts: 4,079
    Betpoints: 120

    Quote Originally Posted by rzagza11 View Post
    This is complete nonsense. I’ve had 65K in there. Never an issue. Because I don’t try to skim them. I play fair.
    If he's up $5000 from betting $100-$200 per game that will draw attention. If he won 10k in one bet, that is not going to trigger a review. Generally from what I've seen people get limited after being up around 20k off 5dimes. However, have seen lower and have seen people claim up 100k and not be limited.

    They are a large enough book that if someone simply is getting lucky but not beating closing line, they're fine to continue taking their action.
    Points Awarded:

    semibluff gave eaglesfan371 1 Betpoint(s) for this post.


  18. #18
    Brooklyn Dick
    Brooklyn Dick's Avatar Become A Pro!
    Join Date: 09-12-08
    Posts: 1,003
    Betpoints: 22043

    Just plain chickenshit by 5 Dimes.

  19. #19
    OldschoolGambler
    OldschoolGambler's Avatar Become A Pro!
    Join Date: 09-30-13
    Posts: 402

    Prob abt 10 reasons for this and Dimes does it pretty routine. After you jump thru some hoops u will be ok

  20. #20
    dealer wins
    dealer wins's Avatar Become A Pro!
    Join Date: 02-03-09
    Posts: 816
    Betpoints: 11819

    I understand them doing a review, but is it really necessary to lock the account causing the player worry and inconvenience?

  21. #21
    hehfest
    Tom, What do I do now?
    hehfest's Avatar SBR PRO
    Join Date: 09-28-08
    Posts: 7,856
    Betpoints: 4166

    Had my account suspended from not depositing in a long time. I deposited and they brought it out of suspension. Never had any other issues with them.

  22. #22
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    Still suspended for now, no updates yet according to customer service.

  23. #23
    Pinoy-T-X
    Pinoy-T-X's Avatar Become A Pro!
    Join Date: 10-28-12
    Posts: 2,176
    Betpoints: 21609

    They lock you out for winning?! Damn.

  24. #24
    Barrakuda
    Barrakuda's Avatar Become A Pro!
    Join Date: 02-28-18
    Posts: 773
    Betpoints: 7305

    Quote Originally Posted by eaglesfan371 View Post
    If he's up $5000 from betting $100-$200 per game that will draw attention. If he won 10k in one bet, that is not going to trigger a review. Generally from what I've seen people get limited after being up around 20k off 5dimes. However, have seen lower and have seen people claim up 100k and not be limited.

    They are a large enough book that if someone simply is getting lucky but not beating closing line, they're fine to continue taking their action.
    Then why did you originally say people get booted as soon as they are up $5k? If you don't chase steam or pick off bad lines at 5D, you'll only get limited significantly on props ($20-$50) and reduced juice ($100).

  25. #25
    eaglesfan371
    The great game of POT...LIMIT...OMAHA
    eaglesfan371's Avatar Become A Pro!
    Join Date: 01-07-19
    Posts: 4,079
    Betpoints: 120

    Quote Originally Posted by Barrakuda View Post
    Then why did you originally say people get booted as soon as they are up $5k? If you don't chase steam or pick off bad lines at 5D, you'll only get limited significantly on props ($20-$50) and reduced juice ($100).
    I did not. I asked if he was up $5k or more, which is the smallest amount I have seen someone get limited. He is being reviewed, he COULD be limited or he could be allowed to play again.

  26. #26
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    Still suspended . No updates

  27. #27
    mngambler
    mngambler's Avatar Become A Pro!
    Join Date: 08-01-11
    Posts: 2,890
    Betpoints: 3057

    LOL all this nonsense, give it a year and all these low budget 3rd world country sh*t books will be ghost towns, blockchain sportsbooks coming and it's going to be massive

  28. #28
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,597
    Betpoints: 9208

    Quote Originally Posted by mngambler View Post
    LOL all this nonsense, give it a year and all these low budget 3rd world country sh*t books will be ghost towns, blockchain sportsbooks coming and it's going to be massive
    I've been saying the same thing for years. But I think we are both going to be waiting forever for a real egalitarian model one.

    The only ones being developed are based on their own coins and are designed to make profits for investors. I will bet dollars to donuts not one of them ever gets traction in the market.

    Wagerr thinks taking a 5% skim is what is needed for their blockchain based person to person book to operate for example.

    Delusional crypto investors who don't know sportsbetting, or dont care because the ICO suckers paid them up front.

  29. #29
    Vyasports
    check raise re-raise all-in
    Vyasports's Avatar Become A Pro!
    Join Date: 01-27-19
    Posts: 4,946
    Betpoints: 1334

    Quote Originally Posted by Optional View Post
    I've been saying the same thing for years. But I think we are both going to be waiting forever for a real egalitarian model one.

    The only ones being developed are based on their own coins and are designed to make profits for investors. I will bet dollars to donuts not one of them ever gets traction in the market.

    Wagerr thinks taking a 5% skim is what is needed for their blockchain based person to person book to operate for example.

    Delusional crypto investors who don't know sportsbetting, or dont care because the ICO suckers paid them up front.
    Wow Opti calm down a bit bro...but I somehow agree with you

  30. #30
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    I just filed another complaint as this is getting a bit ridiculous. Their customer service is just giving me the run around and no answer as to why my account was suspended and when it will be fixed

  31. #31
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,597
    Betpoints: 9208

    Quote Originally Posted by Vyasports View Post
    Wow Opti calm down a bit bro...but I somehow agree with you
    LOL, can you tell that I find that situation maddening?

    Quote Originally Posted by bigmanryland View Post
    I just filed another complaint as this is getting a bit ridiculous. Their customer service is just giving me the run around and no answer as to why my account was suspended and when it will be fixed
    I think Easter is a big holiday in CR.

    May not hear anything before Tuesday at a guess.

  32. #32
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    That could very well be the case, but it's still no excuse for my account being suspended for no reason and it not being fixed. It's been 3-4 days, surely thats long enough

  33. #33
    eaglesfan371
    The great game of POT...LIMIT...OMAHA
    eaglesfan371's Avatar Become A Pro!
    Join Date: 01-07-19
    Posts: 4,079
    Betpoints: 120

    I imagine you could withdraw in bitcoin and bet elsewhere.

  34. #34
    bigmanryland
    Update your status
    bigmanryland's Avatar Become A Pro!
    Join Date: 04-12-19
    Posts: 14

    Quote Originally Posted by eaglesfan371 View Post
    I imagine you could withdraw in bitcoin and bet elsewhere.
    I can't withdraw, the cashier menu is locked as well

  35. #35
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 10,105
    Betpoints: 16697

    Very odd. This appears to be more that a guy winning too much, which is usually resolved same day with an A+ Book. 5D owes him an explanation as to what they suspect the OP is guilty of doing. Can SBR provide some insight as to why their sponsor Book has an indefinite hold on his account? Not too much to ask of 5D, is it?

12 Last
Top