1. 03-16-19 06:52 AM #1
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    www.circus.be delaying payout of huge win

    Hi, i started to play at circus.be after some losses i hit the jackpot with a 3 games treble and won higher 5 digit amount. I verified my account after registration, they confirmed via email. After my big winner i request the withdraw and the wanted a few days later after nothing happened id to face and some screenshots showing my deposit to them via Skrill. Well i all did it instant and now i waiting since 11 days, that i get paid. Chat Support is only telling me, i have to wait for the auth. department.

    I already filled a complain here.

    Why is it so hard to pay out and verified acc. or why do they need 11 days to look at 7 docs for verification. Sure it is a superhigh win, but not fair in my opinion.
    Last edited by Optional; 03-16-19 at 07:35 AM. Reason: remove link
    Reply With Quote Reply With Quote
  2. 03-16-19 07:46 AM #2
    PD77
    Bitches!
    PD77's Avatar SBR PRO
    Join Date: 12-11-09
    Posts: 2,365
    Betpoints: 2326

    Welcome to forumville Jmanti!

    Opti, how many of these one and dones do you receive a week? I’m guessing 10+.
    Reply With Quote Reply With Quote
  3. 03-16-19 08:08 AM #3
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    Circus.be has a good reputation and always pay customers,if you look in some other forums and all complaining about long payments, but looks like i need help from SBR to speed this up
    Reply With Quote Reply With Quote
  4. 03-16-19 09:42 AM #4
    PD77
    Bitches!
    PD77's Avatar SBR PRO
    Join Date: 12-11-09
    Posts: 2,365
    Betpoints: 2326

    Quote Originally Posted by jmanti View Post
    Circus.be has a good reputation and always pay customers,if you look in some other forums and all complaining about long payments, but looks like i need help from SBR to speed this up
    if anyone can help it will be SBR so you came to the right place. Good luck Jmanti!
    Reply With Quote Reply With Quote
  5. 03-16-19 03:46 PM #5
    Alfa1234
    Alfa1234's Avatar Become A Pro!
    Join Date: 12-19-15
    Posts: 2,722
    Betpoints: 2544

    Give them some time, they are a reputable and regulated bookie/casino in Belgium. They will pay if your account and winnings are genuine. They just take a longer time with foreign clients but you'll get your money.
    Reply With Quote Reply With Quote
  6. 03-20-19 08:38 AM #6
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    Hi, 21 days gone now and still always the same answer from circus, that they have not any answer from the auth. dep. and i should wait. When will someone from SBR contact me,regarding my complaint?
    Reply With Quote Reply With Quote
  7. 03-21-19 06:44 AM #7
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    Your request is still handled actually by the relevant department.

    We apologize for the delay. We will come back to you at latest at the end of the week.

    Don’t worry, we will not forget you.

    Thank you for your understanding.
    Lets wait more....
    Reply With Quote Reply With Quote
  8. 03-22-19 05:05 PM #8
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    and as expected...no answer from them!
    Reply With Quote Reply With Quote
  9. 03-22-19 05:13 PM #9
    Ant23
    Ant23's Avatar Become A Pro!
    Join Date: 02-14-19
    Posts: 492
    Betpoints: 11651

    And the BEAT goes on......another low # poster who claims he got shafted. Question that I keep asking myself is if they know about SBR to come post a complaint then why not use one of the many recommended sportsbook here & not worry if you will get paid? A certain book I used to play with was famous for saying "sweat the game....not the payout"
    Reply With Quote Reply With Quote
  10. 03-22-19 05:16 PM #10
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    @Ant23 circus.be is not a small bookie. They are very big in belgium. As a german, you don't pay 5% tax at circus.be and this makes a huge difference in betting one of the main reasons to play there.
    Reply With Quote Reply With Quote
  11. 03-22-19 05:44 PM #11
    Ant23
    Ant23's Avatar Become A Pro!
    Join Date: 02-14-19
    Posts: 492
    Betpoints: 11651

    Who cares about taxes, payout fees, payout options, etc. None of that matters if you don't get PAID!!!!!
    Reply With Quote Reply With Quote
  12. 03-22-19 09:05 PM #12
    Stallion
    Update your status
    Stallion's Avatar SBR PRO
    Join Date: 03-21-10
    Posts: 3,585
    Betpoints: 16702

    Good luck being paid
    Reply With Quote Reply With Quote
  13. 03-23-19 10:44 AM #13
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    Quote Originally Posted by Ant23 View Post
    Who cares about taxes, payout fees, payout options, etc. None of that matters if you don't get PAID!!!!!
    This shows me only, that you have no idea, how the betting world works. It cares a lot if you have a good moneymanagement;-)
    Reply With Quote Reply With Quote
  14. 03-23-19 12:14 PM #14
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 2,689
    Betpoints: 12267

    Quote Originally Posted by jmanti View Post
    This shows me only, that you have no idea, how the betting world works. It cares a lot if you have a good moneymanagement;-)
    value betting is no witchcraft

    most important thing is that bookie pays
    Reply With Quote Reply With Quote
  15. 03-26-19 03:34 AM #15
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    Dear Mister XXXX,

    We get back to you concerning your pending request.

    First and foremost, we would like to apologize for the unusual delay.

    Unfortunately, your request is still being analyzed. This situation is quite exceptional and we want you to know that we are truly sorry about that.

    At the moment, we do not have all the required information or any definite delay to get back to you. Nevertheless, we would like to assure you that we do everything in our power to provide you with an answer as soon as possible. We do not forget and are trying daily to solve your case.

    We thank you once more for your patience and hope for the quickest answer possible.

    We remain at your service and wish you a wonderful day.

    Kind regards,
    What do they mean by "your request is still being analyzed" and what with "At the moment, we do not have all the required information or any definite delay to get back to you"
    What have they to analyze?? and what infos do they need anything from a 3rd party company or what??
    Thanks
    Reply With Quote Reply With Quote
  16. 03-26-19 04:56 AM #16
    shari91
    shari91's Avatar Become A Pro!
    Join Date: 02-23-10
    Posts: 32,661
    Betpoints: 1689

    They said in that email that your "situation is exceptional" so if you bet on a sports event I'm guessing the third party company is the head of that league. Were any of the legs of your treble in a sport/league that has been known to have fixed matches? If it were a casino win I would suspect they would be contacting their software provider. But without any details about what you bet it's hard for anyone to really hazard a guess.
    Reply With Quote Reply With Quote
  17. 03-26-19 05:49 AM #17
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    Quote Originally Posted by shari91 View Post
    They said in that email that your "situation is exceptional" so if you bet on a sports event I'm guessing the third party company is the head of that league. Were any of the legs of your treble in a sport/league that has been known to have fixed matches? If it were a casino win I would suspect they would be contacting their software provider. But without any details about what you bet it's hard for anyone to really hazard a guess.
    My games were from Germany 1st Bundesliga and England Premiere League for that Combo winner. But all other bets were only on the big leagues. I had 1 Tennis game,but was also WTA Indian Wells Zheng vs Babos. But yes i also played a bit Slots to turnover their Bonus and i had with the last 2 spins a "big" winner of around 700 Euro. Maybe thats the problem? I dont know...
    Last edited by jmanti; 03-26-19 at 05:53 AM.
    Reply With Quote Reply With Quote
  18. 03-27-19 10:42 AM #18
    Vyasports
    check raise re-raise all-in
    Vyasports's Avatar Become A Pro!
    Join Date: 01-27-19
    Posts: 4,946
    Betpoints: 1334

    Circus...indeed.

    jmanti: how long did it take you to turnover their bonus?
    Reply With Quote Reply With Quote
  19. 03-27-19 01:50 PM #19
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    Quote Originally Posted by Vyasports View Post
    Circus...indeed.

    jmanti: how long did it take you to turnover their bonus?
    hi,it took me 2-3 days. Because one game from the combo bet was on the 25th and the other games were on the 26th. The Tennis game was a bit later at night. Well i played also slots at night ,when the tennis game was running. But i don't think this is a bonus problem. I think it has also nothing to do with the combo bet,i think it is a slot problem and this superhigh money i won from sports. I mean, as you can read, they are analyzing...whatever it means, even their support guys, can't tell me,what it could mean. All my docs should be fine...my account is not blocked or so,i can still login,but i think my stakes reduced to 0,00 Euro,but i will not play there anyway until i have received my money.
    Reply With Quote Reply With Quote
  20. 03-28-19 04:48 AM #20
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    Dear Sir or MadamIn Belgium, the organization of games of chance is prohibited unless you hold a licence of the Gaming Commission.
    www.circus.be holds such a licence (No A+20635) of the Gaming Commission to offer online games of chance.
    Through its "Informative note" of 9 January 2013 (http://www.gamingcommission.be/opencms/opencms/jhksweb_nl/gamingcommission/info_note/news_0056.html) the Gaming Commission obliges the licensed gambling websites to remunerate the winnings from online games of chance within three days, unless the licensee (the gaming website) has solid reasons not to do so. The control cell of the Gaming Commission may request those reasons. Nevertheless, the licensee (the gambling website) always remains responsible for remunerating the player.
    In case of potential problems concerning non-remuneration of your winnings, you first have to contact the website concerned.
    If you are of the opinion that the website has wrongfully decided not to remunerate your winnings, we request you to provide the Gaming Commission with any possible proof thereof (for example e-mails to the gambling website or a screen shot) via the following e-mail address: info@gamingcommission.be. We will then look further into your problem.
    If you have indeed been wronged, the Gaming Commission may punish the licensee concerned.
    Yours faithfully
    The Gaming Commission
    Reply With Quote Reply With Quote
  21. 03-28-19 05:05 AM #21
    Vyasports
    check raise re-raise all-in
    Vyasports's Avatar Become A Pro!
    Join Date: 01-27-19
    Posts: 4,946
    Betpoints: 1334

    Gudluck....
    Reply With Quote Reply With Quote
  22. 03-28-19 05:27 AM #22
    Alfa1234
    Alfa1234's Avatar Become A Pro!
    Join Date: 12-19-15
    Posts: 2,722
    Betpoints: 2544

    Quote Originally Posted by jmanti View Post
    Just a sidenote, but feel free to communicate with them in German as well if you feel more comfortable that way. German is an official language in Belgium.
    Reply With Quote Reply With Quote
  23. 03-28-19 06:14 AM #23
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    Dear Sir,We contacted www.circus.be about your case. As soon as we receive more information, we will send you an e-mail.
    Kind regards,
    The Gaming Commission
    I mailed them again the details and got this answer...well hopefully they will help.
    Reply With Quote Reply With Quote
  24. 03-28-19 07:38 AM #24
    Vyasports
    check raise re-raise all-in
    Vyasports's Avatar Become A Pro!
    Join Date: 01-27-19
    Posts: 4,946
    Betpoints: 1334

    may i ask which method of withdrawal you chose?
    Reply With Quote Reply With Quote
  25. 03-28-19 07:52 AM #25
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    Quote Originally Posted by Vyasports View Post
    may i ask which method of withdrawal you chose?
    Deposit with skrill and also withdrawing via skrill
    Reply With Quote Reply With Quote
  26. 03-29-19 04:18 AM #26
    jmanti
    jmanti's Avatar Become A Pro!
    Join Date: 03-16-19
    Posts: 15
    Betpoints: 78

    i got paid!!! Finally!!!!
    Reply With Quote Reply With Quote
  27. 03-29-19 06:21 AM #27
    pablo222
    pablo222's Avatar SBR PRO
    Join Date: 01-03-19
    Posts: 8,813
    Betpoints: 25546

    Quote Originally Posted by jmanti View Post
    i got paid!!! Finally!!!!
    Great to hear. Conrats jmanti.
    Reply With Quote Reply With Quote
  28. 03-29-19 01:25 PM #28
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,796
    Betpoints: 9194

    Quote Originally Posted by jmanti View Post
    i got paid!!! Finally!!!!
    Good news. And thanks for updating the thread
    Reply With Quote Reply With Quote
Top
« Previous Thread | Sportsbooks & The Industry | Next Thread »