www.circus.be delaying payout of huge win

**PD77** · 03-16-19, 07:46 AM

Welcome to forumville Jmanti!

Opti, how many of these one and dones do you receive a week? I’m guessing 10+.

**jmanti** · 03-16-19, 08:08 AM

Circus.be has a good reputation and always pay customers,if you look in some other forums and all complaining about long payments, but looks like i need help from SBR to speed this up

**PD77** · 03-16-19, 09:42 AM

Originally posted by jmanti

Circus.be has a good reputation and always pay customers,if you look in some other forums and all complaining about long payments, but looks like i need help from SBR to speed this up

if anyone can help it will be SBR so you came to the right place. Good luck Jmanti!

**Alfa1234** · 03-16-19, 03:46 PM

Give them some time, they are a reputable and regulated bookie/casino in Belgium. They will pay if your account and winnings are genuine. They just take a longer time with foreign clients but you'll get your money.

**jmanti** · 03-20-19, 08:38 AM

Hi, 21 days gone now and still always the same answer from circus, that they have not any answer from the auth. dep. and i should wait. When will someone from SBR contact me,regarding my complaint?

**jmanti** · 03-21-19, 06:44 AM

Your request is still handled actually by the relevant department.

We apologize for the delay. We will come back to you at latest at the end of the week.

Don’t worry, we will not forget you.

Thank you for your understanding.

Lets wait more....

**jmanti** · 03-22-19, 05:05 PM

and as expected...no answer from them!

**Ant23** · 03-22-19, 05:13 PM

And the BEAT goes on......another low # poster who claims he got shafted. Question that I keep asking myself is if they know about SBR to come post a complaint then why not use one of the many recommended sportsbook here & not worry if you will get paid? A certain book I used to play with was famous for saying "sweat the game....not the payout"

**jmanti** · 03-22-19, 05:16 PM

@Ant23 circus.be is not a small bookie. They are very big in belgium. As a german, you don't pay 5% tax at circus.be and this makes a huge difference in betting one of the main reasons to play there.

**Ant23** · 03-22-19, 05:44 PM

Who cares about taxes, payout fees, payout options, etc. None of that matters if you don't get PAID!!!!!

**Stallion** · 03-22-19, 09:05 PM

Good luck being paid

**jmanti** · 03-23-19, 10:44 AM

Originally posted by Ant23

Who cares about taxes, payout fees, payout options, etc. None of that matters if you don't get PAID!!!!!

This shows me only, that you have no idea, how the betting world works. It cares a lot if you have a good moneymanagement;-)

**lonnie55** · 03-23-19, 12:14 PM

Originally posted by jmanti

This shows me only, that you have no idea, how the betting world works. It cares a lot if you have a good moneymanagement;-)

value betting is no witchcraft

most important thing is that bookie pays

**jmanti** · 03-26-19, 03:34 AM

Dear Mister XXXX,

We get back to you concerning your pending request.

First and foremost, we would like to apologize for the unusual delay.

Unfortunately, your request is still being analyzed. This situation is quite exceptional and we want you to know that we are truly sorry about that.

At the moment, we do not have all the required information or any definite delay to get back to you. Nevertheless, we would like to assure you that we do everything in our power to provide you with an answer as soon as possible. We do not forget and are trying daily to solve your case.

We thank you once more for your patience and hope for the quickest answer possible.

We remain at your service and wish you a wonderful day.

Kind regards,

What do they mean by "your request is still being analyzed" and what with "At the moment, we do not have all the required information or any definite delay to get back to you"
What have they to analyze?? and what infos do they need anything from a 3rd party company or what??
Thanks

**shari91** · 03-26-19, 04:56 AM

They said in that email that your "situation is exceptional" so if you bet on a sports event I'm guessing the third party company is the head of that league. Were any of the legs of your treble in a sport/league that has been known to have fixed matches? If it were a casino win I would suspect they would be contacting their software provider. But without any details about what you bet it's hard for anyone to really hazard a guess.

**jmanti** · 03-26-19, 05:49 AM

Originally posted by shari91

They said in that email that your "situation is exceptional" so if you bet on a sports event I'm guessing the third party company is the head of that league. Were any of the legs of your treble in a sport/league that has been known to have fixed matches? If it were a casino win I would suspect they would be contacting their software provider. But without any details about what you bet it's hard for anyone to really hazard a guess.

My games were from Germany 1st Bundesliga and England Premiere League for that Combo winner. But all other bets were only on the big leagues. I had 1 Tennis game,but was also WTA Indian Wells Zheng vs Babos. But yes i also played a bit Slots to turnover their Bonus and i had with the last 2 spins a "big" winner of around 700 Euro. Maybe thats the problem? I dont know...

**Vyasports** · 03-27-19, 10:42 AM

Circus...indeed.

jmanti: how long did it take you to turnover their bonus?

**jmanti** · 03-27-19, 01:50 PM

Originally posted by Vyasports

Circus...indeed.

jmanti: how long did it take you to turnover their bonus?

hi,it took me 2-3 days. Because one game from the combo bet was on the 25th and the other games were on the 26th. The Tennis game was a bit later at night. Well i played also slots at night ,when the tennis game was running. But i don't think this is a bonus problem. I think it has also nothing to do with the combo bet,i think it is a slot problem and this superhigh money i won from sports. I mean, as you can read, they are analyzing...whatever it means, even their support guys, can't tell me,what it could mean. All my docs should be fine...my account is not blocked or so,i can still login,but i think my stakes reduced to 0,00 Euro,but i will not play there anyway until i have received my money.

**jmanti** · 03-28-19, 04:48 AM

Dear Sir or MadamIn Belgium, the organization of games of chance is prohibited unless you hold a licence of the Gaming Commission.
www.circus.be holds such a licence (No A+20635) of the Gaming Commission to offer online games of chance.
Through its "Informative note" of 9 January 2013 (http://www.gamingcommission.be/opencms/opencms/jhksweb_nl/gamingcommission/info_note/news_0056.html) the Gaming Commission obliges the licensed gambling websites to remunerate the winnings from online games of chance within three days, unless the licensee (the gaming website) has solid reasons not to do so. The control cell of the Gaming Commission may request those reasons. Nevertheless, the licensee (the gambling website) always remains responsible for remunerating the player.
In case of potential problems concerning non-remuneration of your winnings, you first have to contact the website concerned.
If you are of the opinion that the website has wrongfully decided not to remunerate your winnings, we request you to provide the Gaming Commission with any possible proof thereof (for example e-mails to the gambling website or a screen shot) via the following e-mail address: info@gamingcommission.be. We will then look further into your problem.
If you have indeed been wronged, the Gaming Commission may punish the licensee concerned.
Yours faithfully
The Gaming Commission

**Vyasports** · 03-28-19, 05:05 AM

Gudluck....

**Alfa1234** · 03-28-19, 05:27 AM

Originally posted by jmanti

Just a sidenote, but feel free to communicate with them in German as well if you feel more comfortable that way. German is an official language in Belgium.

**jmanti** · 03-28-19, 06:14 AM

Dear Sir,We contacted www.circus.be about your case. As soon as we receive more information, we will send you an e-mail.
Kind regards,
The Gaming Commission

I mailed them again the details and got this answer...well hopefully they will help.

**Vyasports** · 03-28-19, 07:38 AM

may i ask which method of withdrawal you chose?

**jmanti** · 03-28-19, 07:52 AM

Originally posted by Vyasports

may i ask which method of withdrawal you chose?

Deposit with skrill and also withdrawing via skrill

**jmanti** · 03-29-19, 04:18 AM

i got paid!!! Finally!!!!

**pablo222** · 03-29-19, 06:21 AM

Originally posted by jmanti

i got paid!!! Finally!!!!

Great to hear. Conrats jmanti.

**Optional** · 03-29-19, 01:25 PM

Originally posted by jmanti

i got paid!!! Finally!!!!

Good news. And thanks for updating the thread