Hello, sorry for my english, I am a french Canadian, so I will do my maximum to explain the situation. I opened my BetPlays account in January 2025, I have made 2 deposits one on january 19th, I received a bonus and lost all my deposit and the bonus. On march 1st I made my 2nd deposit, probably received a bonus, (don't remember, can't verify because I can't log in my account, so I made some bets from march to september and made some gain. On september 18th I requested my first payout of 1500$. It took a little bit longer than 5 working days but I received the payout on september 29th. After receiving that payout I think my balance was at 1200$ or something, that payout make more confident about the integrety and honesty of that bookmaker. So, I continued to bet on sports but I increased my bet size. After few weeks BetPlays started to limit my bet size and mid november I was limited to only 13.80 CAD$ (probably 10 USD$). On november 16th I asked for a payout of 3336$ (my entire balance), yesterday november 24th, I asked on the live chat when I will receive the money, the agent responded to me that she will forward my request to the right department and I will receive an email. This morning I received that email:
Dear Customer,
Following a thorough review of your betting activity, we have identified violations of our General Terms and Conditions. As a result, your account has been suspended, and any winnings associated with these breaches will not be paid.
We encourage you to review our rules, specifically Betting Rule 3. and Rule 9. which are detailed in our General Terms and Conditions. You can access them using the link below:
https://www.betplays.com/en/sections...and-conditions
If you have any questions or require further clarification, please do not hesitate to reach out to our support team.
Best Regards,
BetPlays Team
Honestly, did some of you have had that problem? Is something I can do to prove that I didn't violate the terms and conditions?
Thank you
Dear Customer,
Following a thorough review of your betting activity, we have identified violations of our General Terms and Conditions. As a result, your account has been suspended, and any winnings associated with these breaches will not be paid.
We encourage you to review our rules, specifically Betting Rule 3. and Rule 9. which are detailed in our General Terms and Conditions. You can access them using the link below:
https://www.betplays.com/en/sections...and-conditions
If you have any questions or require further clarification, please do not hesitate to reach out to our support team.
Best Regards,
BetPlays Team
Honestly, did some of you have had that problem? Is something I can do to prove that I didn't violate the terms and conditions?
Thank you