1. #36
    amid
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    Today they change license on site melbet.com.
    Pelican Entertainment B.V. a private limited liability company organized and existing in Curacao registered in the Commercial register of Curacao no. 126922 and has a sublicense CIL pursuant to Master gaming License №5536/JAZ.


    What can someone advise me now?

  2. #37
    amid
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    According to some information the license is issued by CIL(Curacao Interactive Licensing). It is a private company. I addressed my issue to
    http://www.emanagement-group.com/con...t-curacao.html (curacao@emanagement-group.com) 4 days ago.
    My complaint was read many times but without reply still.

    I ask SBR to verify my information and contact with them.


  3. #38
    Optional
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    Did you ever complete a complaint form amid?

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  4. #39
    amid
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    By this issue I didn't complete a complaint.

  5. #40
    Optional
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    Quote Originally Posted by amid View Post
    By this issue I didn't complete a complaint.
    It is good that you continue to chase these people, but honestly I do not hold out much hope that a company like this, which enables the proliferation of underfunded/shady books, will be of any assistance.

    But if you would like us to give it a try please fill in a form with the details of your account name etc: http://www.sportsbookreview.com/sportsbook-complaint/

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  6. #41
    amid
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    I completed a complaint form.
    Answer from E-management:
    “Dear Dzmitry,

    We regret to inform you that we are unable to assist you. e-Management N.V. does not handle any player disputes of any kind. We suggest you contact the customer support of the site you have a complaint about. If such is unsuccessful, you can always consider contacting a lawyer.
    Wishing you happy holidays and best of luck with your case.

    Kind Regards,
    Elaine Behr

    e-Management N.V.


    After this email I contacted the customer support of melbet.com. They refused to give me contacts for lawsuit.

    Start Time: 12/23/2014 21:41:45
    End Time: 12/23/2014 22:53:44
    Operators: Hayk

    Transcripts:
    If you do not want to wait, please click here to leave us a message.
    Operator Hayk has joined the chat.
    [21:41:52] Hayk: Hello! Welcome to Support Department 24/7: How can I help You?
    [21:42:06] victim: Hello!
    [21:42:56] victim: Give me contacts for lawsuit, please
    [21:43:55] Hayk: Plasea mention your question and ID
    [21:44:06] Hayk: Please
    [21:44:40] victim: Dear Dzmitry, We regret to inform you that we are unable to assist you. e-Management N.V. does not handle any player disputes of any kind. We suggest you contact the customer support of the site you have a complaint about. If such is unsuccessful, you can always consider contacting a lawyer. Wishing you happy holidays and best of luck with your case. Kind Regards, Elaine Behr e-Management N.V.
    [21:45:42] Hayk: Are you a client of website?
    [21:46:38] victim: My account was liquidated without warning.
    [21:48:42] Hayk: Can you tell me your ID?
    [21:49:30] victim: ID:2150476
    [21:51:24] Hayk: Ok wait please
    [21:51:56] victim: ok
    [21:54:22] Hayk: Please mention the correct ID
    [21:55:12] victim: It is correct ID but it was liquidated.
    [21:57:43] Hayk: Ok wait please I will check once more
    [21:59:48] Hayk: Can you tell me your login or email of website?
    [22:00:13] victim: My login was 2102184.
    [22:01:10] Hayk: Can you tell me email please?
    [22:01:36] victim: garm_dmitriy@mail.ru
    [22:11:34] victim: Are you here?
    [22:12:27] Hayk: Yes I am busy with your matter wait please
    [22:24:00] Hayk: SIr can you tell me please your document details, you mentioned in website?
    [22:27:05] victim: I didn't provide document because nobody asked me.
    [22:29:24] Hayk: Can you provide me the email address that sent you the message, which you sent me via chat?
    [22:31:06] victim: of course
    [22:31:10] victim: elaine.behr@emanagement-group.com
    [22:32:38] victim: http://www.emanagement-group.com/
    [22:41:04] Hayk: Thank you for waiting sir for this matter you need to send the scan of your passport (ID card) to this address support@melbet.com mentioning your ID and matter in letter
    [22:42:50] victim: I sent many times earlier and all was without reply.
    [22:43:07] victim: Give me contacts for lawsuit, please
    [22:46:29] Hayk: Sorry, but I can not give you more information
    [22:48:48] victim: I sent my documents to E-management too. I will send this chat also.
    [22:52:00] Hayk: Sorry, but i can not add anything just send the skan of ID card to the support@melbet.com email address and mention the problem in the letter
    [22:52:31] Hayk: Do you have other questions, regarding our website?
    [22:52:35] victim: Goodbye.
    [22:53:05] Hayk: Wish you Good Luck sir!
    The transcript will be sent to "garm_dmitriy@mail.ru".
    Operator Hayk has left the chat.
    The chat is ended.



    It is very interesting situation. Nobody wants to provide me any contacts. The license is issued by E-management and they are doing nothing. Unfortunately I don’t know about laws of the Curacao.
    I don’t know where I could forward my complaint.

    Can somebody advise me something in this situation?

  7. #42
    amid
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    I sent email with my issue to http://www.ciga.an/ https://www.curacao-egaming.com/ http://www.emanagement-group.com/ . I asked to help or provide all necessary information for court.

    No reply from anyone.
    Last edited by amid; 06-23-15 at 04:14 AM.

  8. #43
    lonnie55
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    Quote Originally Posted by amid View Post
    I sent email with my issue to http://www.ciga.an/ https://www.curacao-egaming.com/ http://www.emanagement-group.com/ . I asked to help or provide all necessary information for court.

    No reply from anyone.
    Did e-management ever reply?

  9. #44
    amid
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    Quote Originally Posted by lonnie55 View Post
    Did e-management ever reply?
    My last email was without reply. It is very small chanses for help from them.

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