Help to withdraw funds

[amid]

Today they change license on site melbet.com.
Pelican Entertainment B.V. a private limited liability company organized and existing in Curacao registered in the Commercial register of Curacao no. 126922 and has a sublicense CIL pursuant to Master gaming License №5536/JAZ.


What can someone advise me now?

[amid]

According to some information the license is issued by CIL(Curacao Interactive Licensing). It is a private company. I addressed my issue to
http://www.emanagement-group.com/con...t-curacao.html (curacao@emanagement-group.com) 4 days ago.
My complaint was read many times but without reply still.

I ask SBR to verify my information and contact with them.

[Optional]

Did you ever complete a complaint form amid?

[amid]

By this issue I didn't complete a complaint.

[Optional]

By this issue I didn't complete a complaint.

It is good that you continue to chase these people, but honestly I do not hold out much hope that a company like this, which enables the proliferation of underfunded/shady books, will be of any assistance.

But if you would like us to give it a try please fill in a form with the details of your account name etc: http://www.sportsbookreview.com/sportsbook-complaint/

[amid]

I completed a complaint form.
Answer from E-management:
“Dear Dzmitry,

We regret to inform you that we are unable to assist you. e-Management N.V. does not handle any player disputes of any kind. We suggest you contact the customer support of the site you have a complaint about. If such is unsuccessful, you can always consider contacting a lawyer.
Wishing you happy holidays and best of luck with your case.

Kind Regards,
Elaine Behr

e-Management N.V.
”

After this email I contacted the customer support of melbet.com. They refused to give me contacts for lawsuit.

Start Time:	12/23/2014 21:41:45
End Time:	12/23/2014 22:53:44
Operators:	Hayk

Transcripts:
If you do not want to wait, please click here to leave us a message.
Operator Hayk has joined the chat.
[21:41:52]	Hayk: Hello! Welcome to Support Department 24/7: How can I help You?
[21:42:06]	victim: Hello!
[21:42:56]	victim: Give me contacts for lawsuit, please
[21:43:55]	Hayk: Plasea mention your question and ID
[21:44:06]	Hayk: Please
[21:44:40]	victim: Dear Dzmitry, We regret to inform you that we are unable to assist you. e-Management N.V. does not handle any player disputes of any kind. We suggest you contact the customer support of the site you have a complaint about. If such is unsuccessful, you can always consider contacting a lawyer. Wishing you happy holidays and best of luck with your case. Kind Regards, Elaine Behr e-Management N.V.
[21:45:42]	Hayk: Are you a client of website?
[21:46:38]	victim: My account was liquidated without warning.
[21:48:42]	Hayk: Can you tell me your ID?
[21:49:30]	victim: ID:2150476
[21:51:24]	Hayk: Ok wait please
[21:51:56]	victim: ok
[21:54:22]	Hayk: Please mention the correct ID
[21:55:12]	victim: It is correct ID but it was liquidated.
[21:57:43]	Hayk: Ok wait please I will check once more
[21:59:48]	Hayk: Can you tell me your login or email of website?
[22:00:13]	victim: My login was 2102184.
[22:01:10]	Hayk: Can you tell me email please?
[22:01:36]	victim: garm_dmitriy@mail.ru
[22:11:34]	victim: Are you here?
[22:12:27]	Hayk: Yes I am busy with your matter wait please
[22:24:00]	Hayk: SIr can you tell me please your document details, you mentioned in website?
[22:27:05]	victim: I didn't provide document because nobody asked me.
[22:29:24]	Hayk: Can you provide me the email address that sent you the message, which you sent me via chat?
[22:31:06]	victim: of course
[22:31:10]	victim: elaine.behr@emanagement-group.com
[22:32:38]	victim: http://www.emanagement-group.com/
[22:41:04]	Hayk: Thank you for waiting sir for this matter you need to send the scan of your passport (ID card) to this address support@melbet.com mentioning your ID and matter in letter
[22:42:50]	victim: I sent many times earlier and all was without reply.
[22:43:07]	victim: Give me contacts for lawsuit, please
[22:46:29]	Hayk: Sorry, but I can not give you more information
[22:48:48]	victim: I sent my documents to E-management too. I will send this chat also.
[22:52:00]	Hayk: Sorry, but i can not add anything just send the skan of ID card to the support@melbet.com email address and mention the problem in the letter
[22:52:31]	Hayk: Do you have other questions, regarding our website?
[22:52:35]	victim: Goodbye.
[22:53:05]	Hayk: Wish you Good Luck sir!
The transcript will be sent to "garm_dmitriy@mail.ru".
Operator Hayk has left the chat.
The chat is ended.

It is very interesting situation. Nobody wants to provide me any contacts. The license is issued by E-management and they are doing nothing. Unfortunately I don’t know about laws of the Curacao.
I don’t know where I could forward my complaint.

Can somebody advise me something in this situation?

[amid]

I sent email with my issue to http://www.ciga.an/ https://www.curacao-egaming.com/ http://www.emanagement-group.com/ . I asked to help or provide all necessary information for court.

No reply from anyone.

[lonnie55]

I sent email with my issue to http://www.ciga.an/ https://www.curacao-egaming.com/ http://www.emanagement-group.com/ . I asked to help or provide all necessary information for court.

No reply from anyone.

Did e-management ever reply?

[amid]

Did e-management ever reply?

My last email was without reply. It is very small chanses for help from them.