I just had $1530 stolen off me by a SBR "A+" book. (Resolved)
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pokerplayer22SBR MVP
- 05-09-09
- 1207
#71Comment -
TheBeautifulGameSBR MVP
- 08-26-08
- 1286
#73Long story short...i had an issue with Sportbet a few months back, filed a complaint with SBR, case was given to Justin, and he ruled in favor of Sportbet which was completely 100% wrong. Then for a few weeks one of Sportbets managers named Moe left me numerous voicemail messages laughing at me for getting such an incompetent person to handle my dispute and how easily Justin believed the bs that Sportbet fed him. I offered to play these messages for Justin to show him that Sportbet knew they were in the wrong but Justin wanted no part of the case any more. Personally I think Justin received some sort of kickback for ruling in their favor but that is only speculation...Why else would he not want to listen to those messages or even call Moe and ask him about them.
Anyway, my case is over with, but when i see others having disputes with books and looking for help, they just need to know that Justin isnt necessarily looking for the players best interest or for a fair resolution.
Good luck!!!Comment -
pokerplayer22SBR MVP
- 05-09-09
- 1207
#74I offered them to Justin many months ago (hopefully he can at least confirm that) and he didnt want to work on the case any more. Anyway, I dont have them any more. I think with AT&T, your voicemails automatically get deleted after 30 days or something. There were like 4 different messages telling me how gullible Justin was and also telling me how Moe and the rest of the Sportbet crew was going out for steak dinners and drinks on my dime. It was so ridiculous.Comment -
pokerplayer22SBR MVP
- 05-09-09
- 1207
#75Noyb...I put so much time into this and wanted to be done with this but now that a few of you are asking for the recordings, I am going to call AT&T right now and see if they can restore any old messages. Will let you knowComment -
TheBeautifulGameSBR MVP
- 08-26-08
- 1286
#76
Even if you do get the recordings and Justin admits he was in the wrong etc etc. The fact that the book called you to gloat proves that even if Justin now sides in your favour, there is pretty much f**k all he can do.Comment -
pokerplayer22SBR MVP
- 05-09-09
- 1207
#77Also, if any of you dont believe this, feel free to call Sportbet and ask for Moe and ask him if he has taken his crew out for steak dinners/drinks over the last few months. He'll know exactly what you are talking about.Comment -
pokerplayer22SBR MVP
- 05-09-09
- 1207
#78Beautifulgame...you are right...its a dead end issue...People should just know how corrupt Sportbet is...thats allComment -
tomcowleySBR MVP
- 10-01-07
- 1129
#79Long story short...i had an issue with Sportbet a few months back, filed a complaint with SBR, case was given to Justin, and he ruled in favor of Sportbet which was completely 100% wrong. Then for a few weeks one of Sportbets managers named Moe left me numerous voicemail messages laughing at me for getting such an incompetent person to handle my dispute and how easily Justin believed the bs that Sportbet fed him. I offered to play these messages for Justin to show him that Sportbet knew they were in the wrong but Justin wanted no part of the case any more. Personally I think Justin received some sort of kickback for ruling in their favor but that is only speculation...Why else would he not want to listen to those messages or even call Moe and ask him about them.
Anyway, my case is over with, but when i see others having disputes with books and looking for help, they just need to know that Justin isnt necessarily looking for the players best interest or for a fair resolution.
Good luck!!!Comment -
pokerplayer22SBR MVP
- 05-09-09
- 1207
#80You are clueless Tom...Maybe if i can get these voicemail messages restored and posted on here, then you will remove your dick from Justin and sportbet's ass. or if you want to take 45 seconds out of your day and call Moe and ask him yourself how he ordered his steak, then you can see for yourself. He'll admit it to you, he doesnt care about sportbets reputation because it is bad enough already.Comment -
tomcowleySBR MVP
- 10-01-07
- 1129
#81So have a friend call him up, record it, and post it here. Quit talking random shit you can't back up. Post something concrete or STFU.Comment -
korbal29SBR Wise Guy
- 10-25-09
- 751
#82Hi this is my first post
I play at ladbrokes for almost 2 years now I have nothing but high praises for them and everytime I call them ,they solved the problem (mostly delays in posting but winning bets in horseracing) A+ bookComment -
RickySteveRestricted User
- 01-31-06
- 3415
#83What is the purpose of a referral bonus if not to sign up multiple accounts?Comment -
pokerplayer22SBR MVP
- 05-09-09
- 1207
#84
Rickysteve...my whole issue was so f**ckin ridiculous. I played with the book on and off for a couple years. A co-worker of mine who was new to online gambling saw me making some wagers from work one day and asked how he could set setup with this place and if they were reputable, etc. He opened an acct and made a couple different deposits. Then the book put $40 dollars in my acct as a referral bonus which at the time I didnt even ask for. I built the $40 up to $1200 and they refused to pay because they say that both accounts had the same ip address (which they did because we worked together) and they thought that i defrauded them to get the f**ckin $40. To this day, they have never paid me. End of story!!!Comment -
alka07SBR Sharp
- 10-04-09
- 441
#85thats not right never udes ladbrokes and will not after this pointComment -
blix177Restricted User
- 09-20-08
- 1520
#86I say drop lad to F. And see how they like getting a bonified stick up their ass like what they served Peeps.Comment -
betpartnersSBR High Roller
- 02-15-09
- 239
#87HAHAHAHAHA
Wish i would have caught this earlier
You sad bunch of nut sacks that were sooooooo quick to condemn Ladbrokes.
Classic SBR crap, you never wait for both sides, never, you just jump in led by the lead cheerleader Justin7 condemning European books.
And at the end you were sooooooooo wrong
Read the godamn rules before you post up here trying to trash a good bookies name.
And look at how quick the SBR were to downgrade Ladbrokes, has it ever been so quick for anyone else ever.
All this has done is show the SBR has zero credibility with European books when they behave in this way, downgrading them likelightening when some US facing books treat you like sweaty horse turd.
SBR should apologise publicly and commit to never ever dealing with European book complaints until they can get a single member of staff that understands European books, that reads the bloody rules and does not jump the gun calling them theives.
Let me finish with this
HAHAHAHAHAHAHAHAComment -
Justin7SBR Hall of Famer
- 07-31-06
- 8577
#88
Ladbroke's position to SBR: "We are Ladbrokes. We don't have to tell you anything."
We got a response from Ladbrokes, as did the player. Both were useless. I don't judge books until I give them a chance to respond - even the worst of the worst.
If you are going to friggin take money from someone's account, at least tell them why you took their money out of their account. NO book gets a pass on this.
betpartners, do you seriously say this is "A+" It looked like theft, but it wasn't - just horrific grading with horrific customer service. The ol' 1-2 punch.
I've made a suggestion to SBR's grading many times: Any book that 1. takes money from a player's account, and 2. won't tell the player why should not have ANY kind of "A" rating no matter what the book is.
Has Bookmaker, Pinnacle, Greek or Matchbook ever pulled this crap? No.
Books on my "deserve a downgrade for either theft or incompetent customer service, but we don't know which since they won't explain account confiscations:" Betfair and Ladbrokes.Comment -
MonkSBR Rookie
- 08-28-09
- 44
#89Ladbrokes' position to the player: "We are Ladbrokes. We don't have to tell you anything."
Ladbroke's position to SBR: "We are Ladbrokes. We don't have to tell you anything."
We got a response from Ladbrokes, as did the player. Both were useless. I don't judge books until I give them a chance to respond - even the worst of the worst.
If you are going to friggin take money from someone's account, at least tell them why you took their money out of their account. NO book gets a pass on this.
betpartners, do you seriously say this is "A+" It looked like theft, but it wasn't - just horrific grading with horrific customer service. The ol' 1-2 punch.
I've made a suggestion to SBR's grading many times: Any book that 1. takes money from a player's account, and 2. won't tell the player why should not have ANY kind of "A" rating no matter what the book is.
Has Bookmaker, Pinnacle, Greek or Matchbook ever pulled this crap? No.
Books on my "deserve a downgrade for either theft or incompetent customer service, but we don't know which since they won't explain account confiscations:" Betfair and Ladbrokes.
IMO SBR should work harder to earn their trust and get respect. The ratings are not transparent enough, if I may say it this way. Too many strange ratings that are not explained well enough. Let me give you couple of examples of why euro bookies are not really taking you seriously and we will see. I can literally write hundreds of these examples, but that would take too much time.
Why exactly is Diamond Sportsbook A+? Their offer is poor compared to many B and C bookies. Their margins are too high, even on American sports. Their offer of side markets is zero. If you compare this bookie to, let's say Bet365, Nordic Bet, Unibet, Expekt, bwin (yeah even them)... could you please compare Diamond sportsbook with EACH of the 5 bookies I have written and tell me why DS is A+ and the rest are Bs and Cs.
Once you will be able to convincingly answer questions like that, I am sure that european bookies will be much more inclined to fully cooperate with SBR. Until then credibility is pretty low I'm afraid. And I don't want to read DS review one more time - I want this review to be compared to the other bookies and I would like to see an explanation, why DS excels in each of the areas that are being used for rating the bookies.
BTW, just wanted to check Betclick's rating, but I see it is not even rated. That company has higher revenue than 90% of the bookies with the rating.Comment -
betpartnersSBR High Roller
- 02-15-09
- 239
#90Ladbrokes' position to the player: "We are Ladbrokes. We don't have to tell you anything."
Ladbroke's position to SBR: "We are Ladbrokes. We don't have to tell you anything."
We got a response from Ladbrokes, as did the player. Both were useless. I don't judge books until I give them a chance to respond - even the worst of the worst.
If you are going to friggin take money from someone's account, at least tell them why you took their money out of their account. NO book gets a pass on this.
betpartners, do you seriously say this is "A+" It looked like theft, but it wasn't - just horrific grading with horrific customer service. The ol' 1-2 punch.
I've made a suggestion to SBR's grading many times: Any book that 1. takes money from a player's account, and 2. won't tell the player why should not have ANY kind of "A" rating no matter what the book is.
Has Bookmaker, Pinnacle, Greek or Matchbook ever pulled this crap? No.
Books on my "deserve a downgrade for either theft or incompetent customer service, but we don't know which since they won't explain account confiscations:" Betfair and Ladbrokes.
First off just because they dont speak with SBR does not mean squat, why should they? you do seriously have a high opinion of yourselves and start attacking books for not having the audacity to speak to the high and mighty all seeing SBR.
Second, did you ask a single question in your first post or did you just jump straight in with two feet.
You never said to the guy complaining have you checked the rules or anything, you just came out with "I agree, is theft. I don't think this is the behavior of an "A+" book"
You asked absolutely nothing and jumped to judgement, but with any other A+ rated book you say things like, thats not like them, must be more to this orwhatever, but as soon as its a European book, even an A+ rated you brand them thieves.
Your inconsistent at best mate.
You even said that i knew that rule was in soccer but not the NFL and that you learn something new every year, well mate you need to learn you just dont know European books and therefore are from qualified in dealing with them, something i have said time and time again.
You slam them for not ignoring data laws and in effect breaking the law, you slam them for a load of stuff that is acceptable to Europeans.
Just because its a different culture of betting that you dont understasnd does not mean its wrong, just means you dont get it.
Europeans simply wont accept the payout crap USA players face but it is acceptable for Americans, different cultures mate.
Get someone on boardthat knows how European books operate.
Also check the sports rules before you brand them theives and that applies to A or F books.
Could Ladbrokes have done a better customer service job, yeah probably, could you ahve done a better job, hell yeah.
At the end of all this it is SBR that has come out badly, they downgraded a book so fast it is up for a speed record in the guiness book of records, they did nothing wrong and even if you think them not spilling beans quick enough to the player on why he did not actually win that does not constitute a downgrade so quickly and a front page display here.
Treat American books that are Graded A+ that get complaints the same way, you dont and wont and until you act more consistently European books will continue to disregard you
And who can blame them.
In fact the head honchos at SBR have you lot not yet clicked on that you need to sort out how to deal with european books in a professional manner as opposed to the cack handed method you are doing.Comment -
MonkSBR Rookie
- 08-28-09
- 44
#91Not only that... I know a certain mister who lost a 6-digit amount with one of the reputable European bookies. After Mr. Rich made a strange unreasonable complaint regarding one of his bets, they have decided to close his account and transfer funds to his bank account. Reason? Gambling problems. I wonder how many bookies do comply with legislation like that.Comment -
Justin7SBR Hall of Famer
- 07-31-06
- 8577
#92Betpartners,
We're obviously discussing different disputes, because your statements regarding this dispute is off.
Ladbrokes and Betfair. Both books take money out of players' accounts, and won't explain it to the players. With both books, the players asked "what the hell happened?" In both cases, the books ignored the players. SBR gave both books a chance to respond. Both books failed to address the complaint with SBR or with the player.
There are legal ways to work around the data protection act. You can discuss a procedural dispute without discussing any account details. They choose not to.
But back to the initial point. Should an "A+" book that removes money from players accounts, doesn't explain why, and ignores player emails/calls for information continue to have an "A+" rating? I say hell no. I'd love to hear your arguments in favor though.Last edited by Justin7; 11-01-09, 12:28 PM.Comment -
duritoSBR Posting Legend
- 07-03-06
- 13173
#93
Why exactly is Diamond Sportsbook A+? Their offer is poor compared to many B and C bookies. Their margins are too high, even on American sports. Their offer of side markets is zero. If you compare this bookie to, let's say Bet365, Nordic Bet, Unibet, Expekt, bwin (yeah even them)... could you please compare Diamond sportsbook with EACH of the 5 bookies I have written and tell me why DS is A+ and the rest are Bs and Cs.Comment -
parlaymanohioSBR Rookie
- 10-19-09
- 31
#94Go postalComment -
PeepSBR MVP
- 06-23-08
- 2295
#95I still don't understand why after ten days of e-mail exchange Ladbrokes simply wouldn't explain what they did with my account. I honestly thought the first bet was a winner, and then they decided to do a price adjustment for some reason.
"Double result" betting has different rules at different books too. For example, here are the rules at Gamebookers for basketball double result.
Last edited by sbr.rodrigo; 12-15-14, 11:55 AM.Comment -
MonkSBR Rookie
- 08-28-09
- 44
#96
DSI takes actual wagers. Bwin, bet365 etc are jokes.Comment -
betpartnersSBR High Roller
- 02-15-09
- 239
#97Betpartners,
We're obviously discussing different disputes, because your statements regarding this dispute is off.
Ladbrokes and Betfair. Both books take money out of players' accounts, and won't explain it to the players. With both books, the players asked "what the hell happened?" In both cases, the books ignored the players. SBR gave both books a chance to respond. Both books failed to address the complaint with SBR or with the player.
There are legal ways to work around the data protection act. You can discuss a procedural dispute without discussing any account details. They choose not to.
But back to the initial point. Should an "A+" book that removes money from players accounts, doesn't explain why, and ignores player emails/calls for information continue to have an "A+" rating? I say hell no. I'd love to hear your arguments in favor though.
Though i will deal with your specific question
I have already said that Ladbrokes could have done a better job in communication but your simply not looking at this with the right perspective
Ladbrokes are not a little company that runs out of Costa Rica, they take £16 Billion, yes £16 Billion in bets, they employ 16000 people and took 740 million bets alone in 2008.
They are absolutely gigantic and if a single customer service dispute in a company that size that took 740 million bets gets downgraded because it did not do a great job in explaining why it corrected a wrongly settled bet then i hope you are just as harsh with much smaller A+ sportsbooks.
At the end of the day peeps got his explanation, albeit late, no money was kept illegally or wrongly, the only issue here was poor communication.
Because based on your logic if Ladbrokes gets another 5 complaints that you dont like out of 750 million bets taken then they will be an F rated book.
This issue was put right by Ladbrokes and SBR should also do the right thing.
You acted with indecent haste in a manner that i have not seen you do with some of the tiny bookies you swear by.
A mountain was made out of a molehill.
You called them theives and got them downgraded and you was wrongComment -
pokerplayer22SBR MVP
- 05-09-09
- 1207
#98Betpartners...arguing with Justin is like riding a carasoul. You go round and round in circles and you'll never get anywhere...He is the most closed minded individual on hereComment -
PeepSBR MVP
- 06-23-08
- 2295
#99At the end of the day peeps got his explanation, albeit late, no money was kept illegally or wrongly, the only issue here was poor communication.
It was Rookies posting of the rule that I couldn't find that got me re-looking at the whole situation, then it was mystery solved. The confusion was cleared up by a SBR poster, not Ladbrokes.
Now I like Ladbrokes and would still play there if I could bet more that $40 on something. They remind me of Justbet and/or Betonline with their quick to limit. I don't think that is "A+ like" either, but that is a different topic for a different day.Comment -
duritoSBR Posting Legend
- 07-03-06
- 13173
#100Justin7 we are on the same point believe me, we just view it differently
Though i will deal with your specific question
I have already said that Ladbrokes could have done a better job in communication but your simply not looking at this with the right perspective
Ladbrokes are not a little company that runs out of Costa Rica, they take £16 Billion, yes £16 Billion in bets, they employ 16000 people and took 740 million bets alone in 2008.Comment -
acwSBR Wise Guy
- 08-29-05
- 576
#101I agree with Ladbrokes downgrade! They are in trouble:
Well done, Justin! Get those Pommies on their knees. When is it BetFair's turn?Comment -
MonkSBR Rookie
- 08-28-09
- 44
#102Hm, Betonline you say? When I click Bestline sports it transfers me to Betonline bookie site. Bestline rating is A-. I wonder why the rating is A- if Betonline itself is B? Maybe because that Bestline link gives nicer affiliate money?
Let's be honest what these ratings are about: profitability for SBR will give you one grade lower/higher rating at least. I would just like to see this clearly written on the ratings site. Song that goes well with SBR is this one.Comment
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