betanysports - again, TREAD LIGHTLY!

[dxp]

crazy how often random people will make shady threads about a book ripping them off.. only for others to blindly join in and bash or question the book repeatedly without real facts. then it turns out they were just scammers, abusing the rules or whatever. then everyone laughs at the poster and slinks away. i'm telling a legit story about how i was double charged, i've been waiting a month for a refund and how the book is ignoring me. and most people are like "your 2 minute story is way too long" or "stop using a safe deposit method that they provide."

i just hit up LIVE CHAT since my emails are being ignored. and, it was basically just as i thought. the lady is saying the "CREDIT" they gave me was the deposit. i'm telling her no, i didn't ask for that. i was given that as a bonus because of the shady mistake.. with someone on your side saying i'm a "great customer" and i would ALSO get the refund. she says no, i got the credit as a deposit because of my account history with them. what the hell does that even mean? because i haven't made a withdrawal, they're politely giving me back the money that was stolen? lmao.

needless to say, i went off and called them the fraud mother... they are. and that their "credit" didn't even amount to what was stolen from me with the fee i was charged. that was probably the nicest thing i said. i have numerous emails AFTER the credit stating they are working with the processor so i get the refund. all lip service while probably hoping i keep depositing. i had the transcript sent to my email.. but it's been 20 mins and it hasn't arrived yet. probably more broken crap from their side.

again, and again, and once more.. TREAD LIGHTLY IF YOU WANT TO PLAY AT THIS BOOK. outside of live ultra (which i personally love) their actual book is complete garbage. they've ignored my emails and weaseled their way out of giving me my refund even though they claimed they would so many times. at this point i'm lucky i even got their amazing "credit" that cost me more than the actual deposit.

[dxp]

48 days and counting.. still no refund. still not answering/refusing my request to just update my BAS balance with the money they took.

[dxp]

56 days and counting.. still no refund. they sent me an email this morning asking me to verify my account, even though i disabled it until they give me back the money that was stolen. but sure! let me randomly send my ID, a bank statement and other things over. makes total sense..

[Judge Crater]

Sounds like there is probably more to the story, I have never heard of anything like this with them. I would suggest you send a PM to one of the moderators and ask them to look into it. I would guess you would either get paid real quick or get a detailed explanation at least why they think they do not owe you money,

[lonegambler23]

bas top notch

[pimike]

bas top notch

Not!

Lol

They don’t offer reduced juice till day iof or day before game now.

That’s a waste

[dxp]

Sounds like there is probably more to the story, I have never heard of anything like this with them. I would suggest you send a PM to one of the moderators and ask them to look into it. I would guess you would either get paid real quick or get a detailed explanation at least why they think they do not owe you money,

they know they owe me the money, they are just dragging their feet. personally, i don't give a damn what type of processor you're providing or how crappy it is, back what you offer. i told them atleast 10 times they can just place the money in my BAS account, so i don't have to wait and they can deal with the processor themselves, but they never answer. i even told them if they are worried about giving me the money AND i get the refund.. just place a hold on any withdrawals until it's figured out. still no answer.

this is the last update i had on the situation, about 3 weeks ago..

"Hello ...!

Unfortunately we have no new information for you, other than the same processor indicates that the funds must have been reversed. So we submitted the request for a proof of it.When we have an update, we will let you know.

Should you need any further information, please do not hesitate to contact us."

must have.. right. my place 100% has no issues with any type of transfer, so it was never reversed. meanwhile, how long is this "proof" going to take?

[jjgold]

BAS is ok I say top 10

[pimike]

BAS is ok I say top 10

JJ there low juice is pretty much baseless now.

[DontTailMe]

they know they owe me the money, they are just dragging their feet. personally, i don't give a damn what type of processor you're providing or how crappy it is, back what you offer. i told them atleast 10 times they can just place the money in my BAS account, so i don't have to wait and they can deal with the processor themselves, but they never answer. i even told them if they are worried about giving me the money AND i get the refund.. just place a hold on any withdrawals until it's figured out. still no answer.

this is the last update i had on the situation, about 3 weeks ago..

"Hello ...!

Unfortunately we have no new information for you, other than the same processor indicates that the funds must have been reversed. So we submitted the request for a proof of it.When we have an update, we will let you know.

Should you need any further information, please do not hesitate to contact us."

must have.. right. my place 100% has no issues with any type of transfer, so it was never reversed. meanwhile, how long is this "proof" going to take?

Like it or not, this is how every sportsbook handles this kind of thing. No one is going to hand you money without first confirming the issue with their partner, and it takes a while, unfortunately.

And I say this as someone who is not a fan of the new BAS, so I'm definitely not trying to protect them. The reason why people here have been so quiet regarding your case is because everyone knows the deal. It's just one reason why we all use bitcoin - such problems cannot happen.

I do hope that you get your money back soon.

[Frank]

They just put me on a long ass wager delay today.

So hard betting 2hs with a delay.

Wager delays are for weak bookies who don't book to action.

[jjgold]

They do pay fast better than most books

[Craig22]

They won't take rugby bets either- 5 Dimes was the best shop to bet it.

[james777]

Is BAS the same owner and/or manager as 5Dimes?

[pimike]

They do pay fast better than most books

Nobody pays faster than Bookmaker and BOL

[DontTailMe]

Is BAS the same owner and/or manager as 5Dimes?

They left the 5Dimes platform, so pretty clearly different, unless they're playing some weird Jedi mind trick.

[jjgold]

They left the 5Dimes platform, so pretty clearly different, unless they're playing some weird Jedi mind trick.

there is some connection or they retained lots of customers because pretty heavy daily transactions compared to other top 10 books

Probably in top 5 that department

[DontTailMe]

there is some connection or they retained lots of customers because pretty heavy daily transactions compared to other top 10 books

Probably in top 5 that department

Evidence?

[pimike]

JJ

Lol


You have no idea.

[dxp]

Like it or not, this is how every sportsbook handles this kind of thing. No one is going to hand you money without first confirming the issue with their partner, and it takes a while, unfortunately.

And I say this as someone who is not a fan of the new BAS, so I'm definitely not trying to protect them. The reason why people here have been so quiet regarding your case is because everyone knows the deal. It's just one reason why we all use bitcoin - such problems cannot happen.

I do hope that you get your money back soon.

thanks. i hope i do as well, but i'm highly doubting it. they actually confirmed the mistake (processor side) quickly and began whatever process they had to.. so they weren't waiting on proof. so to be at like 63 days and still nothing? garbage to me. i know this particular issue would not happen with bitcoin, but there are more than a few others that could and do. it's a constant fight to battle these neverending, smaller problems at books. not worth it to me. haven't wagered since BAS screwed this up.

i'm 99% confident i'll never see this money. i'll be back to update at 100 days

[DontTailMe]

thanks. i hope i do as well, but i'm highly doubting it. they actually confirmed the mistake (processor side) quickly and began whatever process they had to.. so they weren't waiting on proof. so to be at like 63 days and still nothing? garbage to me. i know this particular issue would not happen with bitcoin, but there are more than a few others that could and do. it's a constant fight to battle these neverending, smaller problems at books. not worth it to me. haven't wagered since BAS screwed this up.

i'm 99% confident i'll never see this money. i'll be back to update at 100 days

Disagree. You should get your money. This book hasn't cheated anyone that we've seen so far, and your dollar amount is small so it would be a really weird place to start.

Have you submitted a complaint?

[scottgodson1985]

was limited to $75 on everything, pulled out all of my funds on bas no problems with that thou.

[dxp]

i didn't submit a complaint here because i know what crap BAS will pull. they will say they gave me a "credit" from earlier. of course, that has nothing to do with the fact they said i was getting that AND the refund. also the fact it cost me close to $700 just to get $650 in return. and finally, the hours and months spent with this nonsense.

they just tried telling me the refund was "successfully returned" according to their processor. that i would have to send a bank statement with the date ranges to show it wasn't. so i took 3 screenshots, covered up any private info completely unrelated to them and told them this is the last time.. i want the money now. (this particular account has very little activity, so all i really did was block out my balance.)

they replied i need to send my full bank statement, completely uncovered and unhidden to proceed, or else my "case will be dismissed." so i told them F you and F your cheating asses. the same place that just lets a processor steal money off me wants my bank statement, license, utility bill and scans of my cards. yeah, let me get right on that! nearly 70 days of waiting, just for them to ask for more personal info and drag the process on even more?

what a dump. they ignored half my emails and never kept me updated. i had to bug the hell out of them for every little detail. no one knew who these people were until 5dimes closed shop. there was a reason for that.

[DontTailMe]

"i didn't submit a complaint here because i know what crap BAS will pull."

This is like when my girlfriend has a dream about me cheating on her, and then won't speak to me the next day.

And now you're pissed off because the won't compensate you if you don't provide the evidence which they require - and which we could have told you they would require from past experience. If you don't want to provide it, that's your prerogative. But if you think about what is happening here (see my first post in this thread), it's completely understandable why they need it. So you shouldn't expect to be paid if you won't cooperate.

[dxp]

LIKE I SAID FROM THE BEGINNING, i provided the evidence immediately. i notified them, sent them screenshots and detailed exactly what happened. they also confirmed it immediately on their end, apologized, gave me a credit/bonus for the trouble and started the process of refunding what was taken. i did MY part for THEIR mistake.

now after nearly 70 days, they are trying to say the processor told them they already gave the refund. that is ANOTHER mistake on THEIR end. again, i immediately sent them evidence showing otherwise. instead they want a full bank statement with absolutely nothing blanked, which is BS. my balance and what i'm doing with my own money has nothing to do with a refund that never happened. THEY haven't shown me any proof that THEIR processor sent the money, that it went through or that it was even attempted. just "our processor said they gave it."

i'm going to keep kissing ass for that? handing over more and more personal information they don't even need? yeah, right. and then what? i wait another 70 days for.. for what? a response from the processor saying they don't know what happened? they sent it again? wait for some paper in the mail that's a risk?

they essentially stole my money. i showed them exactly how, they confirmed their mistake and told me i would be getting my money back. my job is DONE. they have not given me back the money and i am not going to see it regardless of what i do. they didn't answer half my emails. i had to keep pestering them to update me on the situation, or else they would never tell me anything. i requested probably about 15 different times for them to just place the money in my BAS balance, they always refused or ignored the request.

and while i appreciate your replies, your girlfriend analogy and viewpoint is way off base. i could immediately tell from their attitude afterwards that they were trying to just get away with giving me the credit/bonus. i had to remind them numerous times they told me i would be getting the refund as well. they would never confirm it, just say they are waiting for an update.

i did what they asked, and they 100% know the money was taken from me. they have not given it back. they are thieves begging for customers. that's a FACT.

[pimike]

This is a very bad look for this outfit.

[DontTailMe]

LIKE I SAID FROM THE BEGINNING, i provided the evidence immediately. i notified them, sent them screenshots and detailed exactly what happened. they also confirmed it immediately on their end, apologized, gave me a credit/bonus for the trouble and started the process of refunding what was taken. i did MY part for THEIR mistake.

now after nearly 70 days, they are trying to say the processor told them they already gave the refund. that is ANOTHER mistake on THEIR end. again, i immediately sent them evidence showing otherwise. instead they want a full bank statement with absolutely nothing blanked, which is BS. my balance and what i'm doing with my own money has nothing to do with a refund that never happened. THEY haven't shown me any proof that THEIR processor sent the money, that it went through or that it was even attempted. just "our processor said they gave it."

i'm going to keep kissing ass for that? handing over more and more personal information they don't even need? yeah, right. and then what? i wait another 70 days for.. for what? a response from the processor saying they don't know what happened? they sent it again? wait for some paper in the mail that's a risk?

they essentially stole my money. i showed them exactly how, they confirmed their mistake and told me i would be getting my money back. my job is DONE. they have not given me back the money and i am not going to see it regardless of what i do. they didn't answer half my emails. i had to keep pestering them to update me on the situation, or else they would never tell me anything. i requested probably about 15 different times for them to just place the money in my BAS balance, they always refused or ignored the request.

and while i appreciate your replies, your girlfriend analogy and viewpoint is way off base. i could immediately tell from their attitude afterwards that they were trying to just get away with giving me the credit/bonus. i had to remind them numerous times they told me i would be getting the refund as well. they would never confirm it, just say they are waiting for an update.

i did what they asked, and they 100% know the money was taken from me. they have not given it back. they are thieves begging for customers. that's a FACT.

I understand your desire for privacy, but how do you expect to show them that you have not received the refund their processor says they sent you when you are blocking out transactions? That defeats the entire purpose of providing the bank statement.

Unfortunately, this is simply a hoop you have to jump through because you used CC/debit with an offshore, and they cannot use reputable, regulated U.S. banks. You can fight this if you want, but that just means you won't be getting your money. Who cares if you spent $500 at "Bob's Sexual Funland"? They certainly don't. They will help you if you let them.

[DontTailMe]

This is a very bad look for this outfit.

Are you suggesting that every time they are being told different things by the customer and the card processor, they should just take the hit and pay? When there is a way to definitively settle the issue with easily accessible evidence?

[pimike]

Are you suggesting that every time they are being told different things by the customer and the card processor, they should just take the hit and pay? When there is a way to definitively settle the issue with easily accessible evidence?

No I am not saying that.

I believe I miss understood the details.

[dxp]

i did not block out transactions! all i did was block my balance and certain pieces, such as when i made a transfer from my other account. for example, i would leave it at "online xfer transfer from" instead of "online xfer transfer from account 1234" - there is literally only a handful of transactions (aside from theirs) between 08/04, when the money was taken, and the current date of 10/09. in fact, just 8 total. they can easily see what is listed as a debit, credit or fee. i left various information and/or $$ amounts available to see. it's 100% CLEAR THE REFUND IS NOWHERE IN THERE.

i don't care that it's nothing. the point is, it's none of their freakin' business. i showed them that the refund isn't there. this is their SECOND F'IN MISTAKE. i'm tired of waiting, tired of emailing them, tired of not being updated. like i said, they provided ZERO PROOF that their processor sent it. they just said "they told us they did." but i'm the one who is supposed to keep jumping through hoops? their weak book was the one calling me, trying to get me back for my businesss.. not the other way around.

I AM NOT GOING TO KEEP FIXING THEIR MISTAKES. they took my money, i proved it, and they verified it. they screwed up again, i proved it again and they want me to keep sending more personal information. that's bullshit. THEY need to take responsibility, update me, show me what the F they are doing and what proof they have.

[DontTailMe]

Okay, well we obviously cannot see what you provided. But in situations like this, I always just give them exactly what they ask for, to remove all possible excuses. They probably have a script which doesn't give the receiving person any leeway. If the statement is blocked at all, they reject. But if blocking that stuff out is more important to you than getting your money, then that's your decision.

[dxp]

i most certainly gave them what they needed when the mistake happened. proof, time, patience, etc. i've waited for 70 days. they failed to answer half my emails or keep me updated. even as pissed as i was today, i took the time to make sure they could see from all my transactions that there was NO WAY i got the refund. i started at 08/04 with their debits and finished at 10/09. technically, i can't even send the statement they required. my card is connected to a completely different account, thus there is no trace of my actual card # in the transaction history. i showed them the proof, and it went right to a manager. they are not getting any more personal info unrelated to what is going on.

i've already accepted the fact they will not give me back my money that their processor stole, and i've now moved on. but i will let people know any chance i can get that they are thieves, have mediocre customer support, can't handle legit issues and were a shitty unknown book before 5D pushed their base on them. and even afterwards, they are still begging for people because their book is trash with little to offer.

[Barrakuda]

"mid 600 figure"

[DontTailMe]

If you say you gave them what they wanted the first time, then why the grief when they ask for something now? Again, your choice. But personally, Id' give them whatever they wanted to get my money back. Like it or not, this is standard procedure for this type of situation.

[dxp]

because the first time was legit. i saw the screwup, then sent a screenshot and explanation. they quickly looked into it, confirmed the dupe and said they would start the return process. both sides did their job and everything was cool.

70 days later.. it's another screwup from their side. i was nice enough to explain and send another screenshot. now all of a sudden they want a full bank statement, every little detail completely unblocked? NOPE. i'm not giving them personal info from a different account i have never used with them. i'm not giving them banking details. no, i'm good.

they have not sent me a trace # or any proof that the refund was done, that my bank rejected it or whatever. i proved it wasn't. so why am i sending them more info? because i'm such a swell guy? they haven't updated me ONCE like they said they would. i had to keep emailing them, getting ignored various times along the way. at this point, i'd rather call them the frauds and cheats they are than keep fighting for the rest, while handing over more and more personal info. F that.