[RESOLVED] Help with a betonline Issue

[Patrick McIrish]

[Newbee1985]

At first, I had that same reaction. I just laughed at them emailing me looking for more customers.

But the more i think about it, are they just rubbing my nose in the fact that they are stealing my money and leave me on hold when i call?

I want to start blasting them on twitter. but i'm going to wait until I get feedback from sportsbookreview. I did some digging around and I found a guy on twitter that says he works for betonline (forgot his name at the moment). I want to copy him on tweets I'm going to post but I don't want too many cooks in the kitchen so will wait to see what happens here first. This is all just so stressful.

[pimike]

I only bet sports before they locked me out of my account. Actually just baseball and basketball. There might have been a hockey bet in there too. Never played casino.

To answer your other question, we haven't gotten together or hung out in months, probably since last summer. The guy who referred me is actually my boyfriend's buddy, although we are friends too.

Well there is the problem.

[DontTailMe]

But the more i think about it, are they just rubbing my nose in the fact that they are stealing my money and leave me on hold when i call?

Come on. This is clearly not the case. It should be obvious that your email was added to their marketing list when you joined, and you have not yet been removed. Simple as that.

[Newbee1985]

Come on. This is clearly not the case. It should be obvious that your email was added to their marketing list when you joined, and you have not yet been removed. Simple as that.

At first, that's what i thought as well. But the more i think about it...I think you are giving them the benefit of the doubt, which in my opinion, they haven't earned. They closed my account for no reason and are keeping my money and will not get on the phone with me and will not even communicate to sportsbookreview.

Btw, its been about 5 days since my last attempt, but I tried to call again (which is probably between 6-8 attempts total). I explained to the gentleman who answered that I had been put on hold numerous times to speak with a manager and that after a half hour i was disconnected. He promised he wouldn't do that to me. And then went on to do exactly that. I held on for about 25 minutes and was disconnected, again.

I'm about to give up hope and write this off as a loss and cry myself to sleep tonight. But i'll be damned if I'm going to do this quietly.

[BigOrange]

Have you tried to reach @DaveMason on twitter?

Lots of people have had success going this route.

[littlekona]

At first, that's what i thought as well. But the more i think about it...I think you are giving them the benefit of the doubt, which in my opinion, they haven't earned. They closed my account for no reason and are keeping my money and will not get on the phone with me and will not even communicate to sportsbookreview.

Btw, its been about 5 days since my last attempt, but I tried to call again (which is probably between 6-8 attempts total). I explained to the gentleman who answered that I had been put on hold numerous times to speak with a manager and that after a half hour i was disconnected. He promised he wouldn't do that to me. And then went on to do exactly that. I held on for about 25 minutes and was disconnected, again.

I'm about to give up hope and write this off as a loss and cry myself to sleep tonight. But i'll be damned if I'm going to do this quietly.

they sure have earned that as they are the top book all around including handling and settling disputes in a fair way. Many of us Regs here have had disputes including me and it was handled to my satisfaction.. something is up and red flags all over the place with the talk track of your buddy. if your legit which i'd say is a coin flip i'd stfu and wait for SBR to help as they are your only chance

[Newbee1985]

Have you tried to reach @DaveMason on twitter?

Lots of people have had success going this route.

Yes! Thats the guy i was thinking of. I found him about a week ago, then forgot his name. Thank you!

[DontTailMe]

At first, that's what i thought as well. But the more i think about it...I think you are giving them the benefit of the doubt, which in my opinion, they haven't earned. They closed my account for no reason and are keeping my money and will not get on the phone with me and will not even communicate to sportsbookreview.

Btw, its been about 5 days since my last attempt, but I tried to call again (which is probably between 6-8 attempts total). I explained to the gentleman who answered that I had been put on hold numerous times to speak with a manager and that after a half hour i was disconnected. He promised he wouldn't do that to me. And then went on to do exactly that. I held on for about 25 minutes and was disconnected, again.

I'm about to give up hope and write this off as a loss and cry myself to sleep tonight. But i'll be damned if I'm going to do this quietly.

Even if you believe that they're trying to steal your money without suspecting wrongdoing on your part (they aren't), to go this extra step and believe that someone their is taunting you with marketing emails which many other customers are also receiving...that's just asinine. I'd love to know what other conspiracy theories you subscribe to. Must be pretty wild.

[Newbee1985]

Why am I being attacked here? Good grief. Yes, secretly deep down I was hoping I could make a deposit to a sportsbook half way around the world and that one day, they would close my account and steal my money. You guys caught me.

Hopefully next, BkofAma will call me and tell me they are closing my checking account and keeping my money.

Anyway, this is hard enough. I don't want to deal with this site any more.

[DontTailMe]

Why am I being attacked here? Good grief. Yes, secretly deep down I was hoping I could make a deposit to a sportsbook half way around the world and that one day, they would close my account and steal my money. You guys caught me.

Hopefully next, BkofAma will call me and tell me they are closing my checking account and keeping my money.

Anyway, this is hard enough. I don't want to deal with this site any more.

I'm not attacking you. I'm just pointing out that it's silly to think that the sportsbook is personally taunting you through anonymous emails. You'll be a lot saner if you stop thinking that everyone is out to get you.

[ChocMilk23]

It is clear to everyone you aren't telling the whole story. BOL is A+ and when a problem comes up (they do) they fix it. So... you are the single person they have decided to give the middle finger to? Come on....

[Newbee1985]

Hi, Just wanted to see if sportsbookreivew was able to speak with betonline. I had filled out my complaint on here back on May 11th and have since tried to reach betonline numerous times with no luck.

[Colonist]

It is clear to everyone you aren't telling the whole story. BOL is A+ and when a problem comes up (they do) they fix it. So... you are the single person they have decided to give the middle finger to? Come on....

In my experiences, Betonline and their sister books are A++

[Optional]

Why am I being attacked here? Good grief. Yes, secretly deep down I was hoping I could make a deposit to a sportsbook half way around the world and that one day, they would close my account and steal my money. You guys caught me.

Hopefully next, BkofAma will call me and tell me they are closing my checking account and keeping my money.

Anyway, this is hard enough. I don't want to deal with this site any more.

Because your story is hard for people to believe. 90% of "women" making your claim are lying. And that is not an exaggeration. This situation arises regularly.

Add on top of that the person who referred you appears to have done something wrong.

Just ignore it if you can.


I was hopeful we might get a sympathetic hearing for you, but that's not looking good based on the time frame its taken.

[Optional]

Have you tried to reach @DaveMason on twitter?

Lots of people have had success going this route.

This is worth a try. He is their public rep and does respond/help people via twiiter a lot. https://twitter.com/DaveMasonBOL

[Newbee1985]

This is worth a try. He is their public rep and does respond/help people via twiiter a lot. https://twitter.com/DaveMasonBOL

I am not very active on twitter and it looks like when i try to message Dave Mason, i'm getting a message that he is unable to accept messages. Can this be right?

Also, did they tell you why they closed my account and took my money or have they not even replied to you guys either? I find it beyond frustrating I can't get a single person on the phone to explain to me what I did.

[ljdethal]

This thread is embarrassing regardless of who is right 😂

“Your probably an innocent bystander” turned into “90% of women making your claim are lying” reeeeeal quick with no additional public evidence to justify that flip flop.

[Optional]

This thread is embarrassing regardless of who is right 

“Your probably an innocent bystander” turned into “90% of women making your claim are lying” reeeeeal quick with no additional public evidence to justify that flip flop.

It is possible to think the OP sounds believable, whilst also answering her question about why posters are attacking her as I did.

Get it now pal? Or do you need smaller words to understand what is happening around you?

[Patrick McIrish]

This thread is embarrassing regardless of who is right ��

Amen.

Guilty until proven innocent it seems.

A book confiscating post-up dollars is a big deal and hopefully BOL does their due diligence before such a brash move is done.

"She's a chick and 90% of them are lying" is sad commentary to say the least.

[Newbee1985]

If betonline didn't want me as a customer because I'm a woman and 90% of us lie, they shouldn't have let me open an account and deposit and bet on baseball and basketball games for a month.

Having said that, I haven't lied about a single thing. Betonline refuses to talk to me. Betonline refuses to even talk to a review website like this one.

I understand it won't get me paid but can this site at least put out a warning against opening an account with betonline (or at least that women should be extra careful), and move their grade down from an A+. I feel like if someone new just sees the A+ grade that they could get taken advantage of like i did.

I also messaged Dave Mason on twitter and have not heard back from him either.

This is just beyond frustrating.

[littlekona]

If betonline didn't want me as a customer because I'm a woman and 90% of us lie, they shouldn't have let me open an account and deposit and bet on baseball and basketball games for a month.

Having said that, I haven't lied about a single thing. Betonline refuses to talk to me. Betonline refuses to even talk to a review website like this one.

I understand it won't get me paid but can this site at least put out a warning against opening an account with betonline (or at least that women should be extra careful), and move their grade down from an A+. I feel like if someone new just sees the A+ grade that they could get taken advantage of like i did.

I also messaged Dave Mason on twitter and have not heard back from him either.

This is just beyond frustrating.

they just dont have time to deal with bonus abuse, Multi Accounts and or referal abuse. They get people loads trying to scams daily. They know what is going on. Im sure they reviewed case found obvious fraud violating T/C's and now there done. Put out a warning hahaha thats funny they are hands down the best book all around with sick fast payouts for a fiat book and huge limits. I'd say everyone recomends them except scamers who get caught....Your talk track though is pretty amusing

[Optional]

I'm a woman and 90% of us lie

Oh ok, so you think I said you, or women in general, lie 90% of the time too eh?
It seems that you just like fighting with other posters. Carry on as you like

[Newbee1985]

they just dont have time to deal with bonus abuse, Multi Accounts and or referal abuse. They get people loads trying to scams daily. They know what is going on. Im sure they reviewed case found obvious fraud violating T/C's and now there done. Put out a warning hahaha thats funny they are hands down the best book all around with sick fast payouts for a fiat book and huge limits. I'd say everyone recomends them except scamers who get caught....Your talk track though is pretty amusing

Bonus abuse - They gave me a $100 free wager which i knew was too good to be true, but I still used it anyway...so that is on me.

Multi account abuse - I dont even know what that means. I had never even heard of this company prior to being asked to open an account there. And i only opened 1 account.

Referral abuse - From what I understand, they ran a contest to see who could refer the most new customers so I was asked if I would open an account. I'm not sure how that is abusing anything.

If I violated any t/c, I'd like to know what I did wrong. They wont talk to me. And they won't even talk to a review site that gives them an A+ grade.

I'm glad, however, that when other people get hurt, you find it amusing.

[Newbee1985]

Oh ok, so you think I said you, or women in general, lie 90% of the time too eh?

Willful ignorance or just an error on your part, it seems that you just like fighting with other posters. Carry on as you like

That wasn't intended at you optional. I'm sorry. It just sounds like some people are insinuating that betonline is treating me different because I'm a woman.

And I'm not trying to fight with anyone. I'm just trying to get this resolved. I was told on reddit actually that I should go to "watchdog" sites for help which doesn't seem to be working.

I was told on here that I should let sbrforum do its thing and get to the bottom of this which doesn't seem to me working either.

Now I'm told I should contact Dave Mason on twitter which also isn't working.

I'm open to more suggestions....

[Optional]

That wasn't intended at you optional. I'm sorry. It just sounds like some people are insinuating that betonline is treating me different because I'm a woman.

They are. But not only due to that. Plenty of female accounts with no problems I am sure.

Bonus abusers use partner/friend/family ID to make extra accounts. Quite often that turns out to be female ID. And historically there have been plenty of "women" who come on here with your problem (being accused of bonus abuse) that are just not being honest. It's often a last ditch attempt to try and shame the book into paying.

You asked why people are attacking you. It appears that you really do not understand that, so I tried to explain.

As I said to start with. You sound believable to me. But I also see why other people don't agree.

[Newbee1985]

They are. But not only due to that. Plenty of female accounts with no problems I am sure.

Bonus abusers use partner/friend/family ID to make extra accounts. Quite often that turns out to be female ID. And historically there have been plenty of "women" who come on here with your problem (being accused of bonus abuse) that are just not being honest. It's often a last ditch attempt to try and shame the book into paying.

You asked why people are attacking you. It appears that you really do not understand that, so I tried to explain.

As I said to start with. You sound believable to me. But I also see why other people don't agree.

I honestly don't know how referrals at betonline differ from referrals anywhere else in any business. Isn't a referral always going to be family, friends, colleagues, etc?

I just don't know what I did wrong or what I could have done differently, other than not using that $100 free wager that they gave me.

Also, looking way back at previous discussions on this site that involved issues with betonline, it seems like they always talked to sbrforum to resolve the issue or at leaat explain why they did what they did....but in my case, it seems like they are ignoring you just like they are ignoring me.

If they simply made a mistake (we all do) and are embarrassed by it, isn't resolving it and making the situation right better than not doing anything? Or if they are standing by what they said that I acted "unethically", why won't they just explain to me or to sbrforum what I did wrong?

[DontTailMe]

They gave me a $100 free wager which i knew was too good to be true,

Just for the record, this is definitely not too good to be true. Many books give out deposit bonuses and pay. BetOnline's reputation is top of its class. They just don't have tolerance for cheats. You may not be a cheat, but you are apparently associated with one. That is why you're having difficulty - they don't believe you because he's been caught.

If BOL won't cooperate, you should go after your referrer who caused this problem for you in the first place by involving you in a bonus abuse / multi-accounting scheme. If they truly are a friend, then they should be apologetic and willing to make you whole. Good luck!

[Newbee1985]

Just for the record, this is definitely not too good to be true. Many books give out deposit bonuses and pay. BetOnline's reputation is top of its class. They just don't have tolerance for cheats. You may not be a cheat, but you are apparently associated with one. That is why you're having difficulty - they don't believe you because he's been caught.

If BOL won't cooperate, you should go after your referrer who caused this problem for you in the first place by involving you in a bonus abuse / multi-accounting scheme. If they truly are a friend, then they should be apologetic and willing to make you whole. Good luck!

The only reason I mentioned the $100 bonus again was because someone else mentioned "bonus abuse". Not sure what that is. I received the free wager and placed the wager. Not sure how I could even abuse the bonus. I have never received another bonus or free wager either, I swear.

And yes, its actually my boyfriend's friend but he definitely screwed up. Both me and my boyfriend have had it out with him 10x since this situation started. All he keeps saying is "he's out money too and that its not him who took my money, its betonline". He keeps telling me that I did nothing wrong and that I'll eventually get my money. But it doesn't look like that's happening.

My boyfriend also plays in a softball league with his son and he used to come to the games to watch and he hasn't even been coming lately. He 100% did something wrong and broke the rules. I just feel I shouldn't be penalized for it.

[DontTailMe]

He 100% did something wrong and broke the rules. I just feel I shouldn't be penalized for it.

Okay, but you should at least understand why you're having difficulty then, right? They do not operate in the United States, and they do not enjoy the same protections that US companies would have. They have to work as their own credit agency and administer their own justice. Yes, this gives offshore sportsbooks a lot of power and makes them risky. But that's why places like this exist - so players can assess that risk level. And BetOnline's reputation is top of its class. If you don't cheat, then you won't have any problems at BetOnline. That's pretty much guaranteed.

You really didn't take much risk by choosing to do business with BetOnline. Unfortunately, you took on risk by choosing to do business with your cheating friend. And you aren't being discriminated against because you are a woman. You are being discriminated against because you are associated with a cheat, first and foremost...and you also happen to be a woman, which makes your story less believable when combined with this fact. But I'm pretty sure you'd be having just as much difficulty in this situation if you happened to be a man.

So suggesting that BetOnline's rating should be docked because of this is a little ridiculous.

If you are innocent, I hope you get a chance to prove it, but I understand why this process isn't at the top of their priority list. It's also possible that BOL has information which they believe refutes your story. We just don't know.

[littlekona]

even if you are not involved which I doubt think of it this way your freind gave you a watch, you pawned the watch, the watch was hot and the rightful owner wants back, your now out the money you got for the watch and now are complain its not fair

[Newbee1985]

Okay, but you should at least understand why you're having difficulty then, right? They do not operate in the United States, and they do not enjoy the same protections that US companies would have. They have to work as their own credit agency and administer their own justice. Yes, this gives offshore sportsbooks a lot of power and makes them risky. But that's why places like this exist - so players can assess that risk level. And BetOnline's reputation is top of its class. If you don't cheat, then you won't have any problems at BetOnline. That's pretty much guaranteed.

You really didn't take much risk by choosing to do business with BetOnline. Unfortunately, you took on risk by choosing to do business with your cheating friend. And you aren't being discriminated against because you are a woman. You are being discriminated against because you are associated with a cheat, first and foremost...and you also happen to be a woman, which makes your story less believable when combined with this fact. But I'm pretty sure you'd be having just as much difficulty in this situation if you happened to be a man.

So suggesting that BetOnline's rating should be docked because of this is a little ridiculous.

If you are innocent, I hope you get a chance to prove it, but I understand why this process isn't at the top of their priority list. It's also possible that BOL has information which they believe refutes your story. We just don't know.

Yes, I definitely understand why they are questioning my account or why they locked me out of it in the 1st place if they want to conduct a review or audit. But they should simply call me up and talk to me about it. Its been over a month and they wont talk to me, and they won't even talk to sbrforum, a review site that gives them an A+. I would think at the very least that they would cooperate with them or they could risk having their grade lowered.

Yes, I didn't take much of a risk. I'm out $100 out of my pocket. It just hurts more knowing that I thought I was going to receive $1,400.

[Newbee1985]

even if you are not involved which I doubt think of it this way your freind gave you a watch, you pawned the watch, the watch was hot and the rightful owner wants back, your now out the money you got for the watch and now are complain its not fair

I understand your analogy but I think a better analogy is if my friend commits a crime or breaks a law, they aren't going arrest me or his family. He's the one who they would arrest.

I guess its a good thing he didn't murder anyone or else I might be on death row right about now.

[DontTailMe]

I understand your analogy but I think a better analogy is if my friend commits a crime or breaks a law, they aren't going arrest me or his family. He's the one who they would arrest.

I guess its a good thing he didn't murder anyone or else I might be on death row right about now.

You aren't being arrested here. You are out money. Which is exactly what would happen if you were in possession of a stolen watch. Your gripe is with the thief who sold you the stolen watch.

Everyone here is telling you that lowering BOL's rating over this is laughable. We all know that you won't have any issues with them if you play by the rules.

[Newbee1985]

You aren't being arrested here. You are out money. Which is exactly what would happen if you were in possession of a stolen watch. Your gripe is with the thief who sold you the stolen watch.

Everyone here is telling you that lowering BOL's rating over this is laughable. We all know that you won't have any issues with them if you play by the rules.

Fair enough. You guys definitely know more than me how this works. So in your opinion, assuming i personally did nothing wrong, is my issue pretty much still a dead end?

I'm just very surprised betonline won't even talk to a watchdog site that gives them a A+ rating. That's just not sitting right with me.