WARNING! Bovada disabled me

**Optional** · 10-15-20, 03:28 PM

Thankyou for making your own thread finally.

Please submit a Sportsbook Complaint form and we will ask Bovada about this for you.

**Tarnski** · 10-15-20, 03:33 PM

Thanks for the suggestion Optional but it looks like the common denominator of opening an sbr complaint is losing your funds. I have not been accused of any rule breach thus far so I will patiently wait and see what happens.

**gym rat** · 10-15-20, 03:34 PM

Hopefully you can get your money. I do believe your story. Bovada is not acting like an A rated book in my opinion.

**Optional** · 10-15-20, 03:39 PM

Honestly, that is your best course of action.

It's a worry that they wanted multiple selfies I agree, they must have some question over it and that is never good. But getting angry at them won't help and might hurt. You're really best to say nothing more than ask when you will be approved, if even that.

If it turns out that they deny you, SBR can probably help get a senior manager to double check what has gone on at the very least.

Despite what it might look like this week, they do have a good history of treating complaints fairly.

**footballfish** · 10-15-20, 04:37 PM

Earlier in the year, Bovada suspended my account for a full two months after I requested a payout. Despite numerous inquiries, they never told me why. Eventually they said they had finished their review, and reopened my account. Since then, there have been no issues and they have paid quickly and without incident

**Ant23** · 10-15-20, 05:31 PM

Originally posted by Tarnski

This thread is a warning to anyone who has found this forum as a direct result of having issues with an A+ rated sports book. According to SBR moderators it seems you are guilty until proven innocent. No one on here will side with you over the books. In my personal situation I recently opened a bovada account. I did not accept a bonus, I was not referred by a friend, and I only have one account. I won around 20 units in college football and put in a cash out. I immediately received an automated response asking for an ID along with a selfie. I sent that in and 12 hours later was asked for an ID, selfie, and a bill for proof of residence along with a message saying my account was disabled. I immediately sent in all 3. About 24 hours later I was asked for ID again. I sent very clear images front and back. I have not heard anything back and it's been over 48 hours. I have asked multiple times why my account is disabled without a response. I've commented on a few threads about bovada on here and received only negative feedback from the moderator. Please don't make the same mistake I did and think you can come here and look for help. Please do not comment in my thread Optional!!

LOL!!! Opti was the first person to comment on the thread!!!!

**CamNewtonOutfit** · 10-15-20, 10:35 PM

Yah i wonder if they are having trouble with capital

**Woyha** · 10-15-20, 11:03 PM

Dang and I just deposited hope they are not low on funds

**acquavallo** · 10-15-20, 11:21 PM

Originally posted by Tarnski

Thanks for the suggestion Optional but it looks like the common denominator of opening an sbr complaint is losing your funds. I have not been accused of any rule breach thus far so I will patiently wait and see what happens.

If you don't mind divulging:

1. How many times you rolled over your initial deposit?

2. How many zeroes are in one of your units?

Hope this resolves ASAP for you.

**robbypark** · 10-16-20, 06:32 AM

Originally posted by Woyha

Dang and I just deposited hope they are not low on funds

Kiss that money goodbye.

**Woyha** · 10-16-20, 07:16 AM

I bet my whole balance ,bet 1 k on some japan baseball hedged .hoping to lose at bovada ,and u know it wins there so cashing out 2 k will see how it goes ... already dont like takes two days to process payout bitcoin Hope they are not having money problems .. What book is good for safe money and a small bonus atm ?.

**Four33** · 10-16-20, 07:22 AM

Originally posted by Woyha

I bet my whole balance ,bet 1 k on some japan baseball hedged .hoping to lose at bovada ,and u know it wins there so cashing out 2 k will see how it goes ... already dont like takes two days to process payout bitcoin Hope they are not having money problems .. What book is good for safe money and a small bonus atm ?.

Last 3 payouts with them have been under 2 hours or less . They are a good book.

You’ll get paid.

Something smells fishy about these guys story .
But I maybe wrong.

**Tarnski** · 10-16-20, 08:12 PM

I've officially filed an SBR complaint. After back and forth emails with Bovada over verification documents they have now responded asking for a Passport. This is days after they have received numerous clear images of my government issued driver's license, a selfie holding my driver's license, and a utility bill. They thanked me in numerous emails for sending in my verification documents but now requesting a passport is just too much. I do not have one and it's not like I can just go grab one. I'm glad the majority of you are not having issues cashing out. I know some others are but this is my personal situation and I can only speak on what's going on in my specific situation. I have not been accused of breaking any rules and I have not been told about any funds being withheld. I feel like they are going overboard with verification looking for a loophole not to pay me. Hopefully SBR can help.

**Optional** · 10-16-20, 08:21 PM

Originally posted by Tarnski

I've officially filed an SBR complaint. After back and forth emails with Bovada over verification documents they have now responded asking for a Passport. This is days after they have received numerous clear images of my government issued driver's license, a selfie holding my driver's license, and a utility bill. They thanked me in numerous emails for sending in my verification documents but now requesting a passport is just too much. I do not have one and it's not like I can just go grab one. I'm glad the majority of you are not having issues cashing out. I know some others are but this is my personal situation and I can only speak on what's going on in my specific situation. I have not been accused of breaking any rules and I have not been told about any funds being withheld. I feel like they are going overboard with verification looking for a loophole not to pay me. Hopefully SBR can help.

If they are dubious about your identity it will be tough for SBR to convince them, as we don't know you either.

If they are still talking to you about it they must not be sure.

I'd strongly suggest going back and saying you do not have a passport but are willing to offer what you can to assure them you are really you.

If you have military ID or anything else official like that maybe offer it as an alternative.

You will find this much easier to get resolved that way than arguing.

And we all get how badly it sucks having to give up personal information to a bookmaker. :\

**Tarnski** · 10-16-20, 08:24 PM

Here is bovada's most recent email.

Hi,

Thanks for your reply.

We appreciate you submitting your driver's license; however, in order to complete your verification, we would require that you submit your passport as your government id.

Should you have any questions or require further assistance, please let us know.

Regards,

Bovada Financial Services
financialservices@bovada

**Tarnski** · 10-16-20, 08:31 PM

Optional, A state issued driver's license held up to my face is all I got. I can do 20 different poses for you but I cant make a military ID or passport just appear on demand. Never once have I argued about sending anything. Now they are just asking for something that is unachievable.

**Optional** · 10-16-20, 08:39 PM

Originally posted by Tarnski

Optional, A state issued driver's license held up to my face is all I got. I can do 20 different poses for you but I cant make a military ID or passport just appear on demand. Never once have I argued about sending anything. Now they are just asking for something that is unachievable.

I'm not making excuses for it. I don't know why they are doing it. It's not normal and I would hate it too. But it's not out of the realms of "reasonable".

I am only trying to give you advice how to get through it from a lot of experience. Fighting it when your identity is questioned is not a winning strategy. Do all you can to look like you want to help them be sure its you.

**Tarnski** · 10-16-20, 08:39 PM

Also, I'd like to bring it to your attention that this has been going on for a week. Bovada has never once responded to my numerous attempts trying to get clarification on why my account got disabled after making making a withdrawal. I deposited multiple times just fine. I'm not not accused of breaking any of their rules. I do not except bonuses. This is my first and last Bovada account ever. I also was not referred by anybody.

**Tarnski** · 10-16-20, 08:42 PM

Im not fighting anything. I just do not have what they are asking for and they ignore answering the question of why my driver's license isn't good enough or why my account is even disabled in the first place. Your making me feel like I'm wasting my time filing an SBR complaint. Please inform me on how you would proceed

**DontTailMe** · 10-16-20, 08:48 PM

Originally posted by Tarnski

Optional, A state issued driver's license held up to my face is all I got. I can do 20 different poses for you but I cant make a military ID or passport just appear on demand. Never once have I argued about sending anything. Now they are just asking for something that is unachievable.

Do you have awards from childhood sports or music or any other competition? Certificates from school? A car loan or lease with your name on it? Anything. If I had to, I could come up with dozens of items which would paint a pretty convincing picture of my identity. I'm not saying they'll definitely accept them. But I'd offer it up. You're trying to convince them you're you. This might put you over the top. If you say that all you have is a license...well, anyone can get a fake license, and they're obviously doubting its authenticity.

Edit: Also, how much money are we talking here? I think you can get an expedited passport for a couple hundred dollars.

**Tarnski** · 10-16-20, 08:53 PM

I have many types of verification. Many, but Bovada has been very specific stating they want a passport. It's not like I can negotiate what I'm allowed to send in. They hardly respond to emails. They never answer questions and that's the most detailed email I've received since this started. It's usually just an auto response. I highly doubt they will just decide to pay me if I bombard their email with verification docs unrequested.

**Tarnski** · 10-16-20, 09:03 PM

Originally posted by DontTailMe

Do you have awards from childhood sports or music or any other competition? Certificates from school? A car loan or lease with your name on it? Anything. If I had to, I could come up with dozens of items which would paint a pretty convincing picture of my identity. I'm not saying they'll definitely accept them. But I'd offer it up. You're trying to convince them you're you. This might put you over the top. If you say that all you have is a license...well, anyone can get a fake license, and they're obviously doubting its authenticity.

Edit: Also, how much money are we talking here? I think you can get an expedited passport for a couple hundred dollars.

I don't know if expedited passports are a thing anymore with covid. I was hoping to avoid that route but it's sounding like that's the only option. The whole point of opening my SBR case was to try and avoid that route. That's going to turn their advertised speedy cashout into a 4 month process.

**DontTailMe** · 10-16-20, 09:22 PM

Originally posted by Tarnski

I have many types of verification. Many, but Bovada has been very specific stating they want a passport. It's not like I can negotiate what I'm allowed to send in. They hardly respond to emails. They never answer questions and that's the most detailed email I've received since this started. It's usually just an auto response. I highly doubt they will just decide to pay me if I bombard their email with verification docs unrequested.

Why not try? Send them a list of all the artifacts you have in your life which prove you're you. See what they say. If you tell them you don't have a passport, then where else do you go from here?

If you give them 10-20 things - bank statements on bank letterhead, CCs with your name printed on them, etc - within 24 hours and not 2 weeks, it's going to be very difficult to counterfeit all of it, and therefore be pretty convincing.

**Buena Onda** · 10-16-20, 11:54 PM

Let's be honest here, who wouldn't be just as irritated by this as Tarnski? Asking for a passport? Seriously? If it comes down to that, I feel like Bovada owes him a little more detail as to why they are unable to complete the verification process after he has clearly attempted to comply with their every request. He's right, not everyone has a passport laying around and is a notoriously slow process to get one, which Bovada is relying on.

Is it picture quality? Is there something he can do differently with the picture itself to help them? You wait two or three days to get a reply from them and all you get is a weak, canned, cut-and-paste answer. Just have someone at Bovada take five minutes and help clarify the situation instead of essentially waving him away like a pesky gnat. It's just straight up bad customer service and no excuse for it other than laziness and/or carelessness.

Good Luck man. Get your money, run, and never look back. I Highly recommend Bookmaker. Great customer service and they don't treat you like a whore.

**DontTailMe** · 10-17-20, 12:03 AM

Originally posted by Buena Onda

Let's be honest here, who wouldn't be just as irritated by this as Tarnski? Asking for a passport? Seriously? If it comes down to that, I feel like Bovada owes him a little more detail as to why they are unable to complete the verification process after he has clearly attempted to comply with their every request. He's right, not everyone has a passport laying around and is a notoriously slow process to get one, which Bovada is relying on.

Is it picture quality? Is there something he can do differently with the picture itself to help them? You wait two or three days to get a reply from them and all you get is a weak, canned, cut-and-paste answer. Just have someone at Bovada take five minutes and help clarify the situation instead of essentially waving him away like a pesky gnat. It's just straight up bad customer service and no excuse for it other than laziness and/or carelessness.

Good Luck man. Get your money, run, and never look back. I Highly recommend Bookmaker. Great customer service and they don't treat you like a whore.

Isn't it obvious? They don't like something about the documents he's given them. No security for any company is ever going to give you details on exactly *why* you failed their checks. That's equivalent to training people on how to cheat better.

I can't say anything about the validity of his documents - only that we know they don't pass Bovada's standards for some reason.

**Buena Onda** · 10-17-20, 12:36 AM

That's fair enough. I don't disagree with you. I do think the service itself is bottom rung, though.

Can you cancel the payout and request a refund on your original deposit? Unless we're talking an outrageous sum or some life altering win, it might not be worth your time or stress. Easier said than done though.

**Optional** · 10-17-20, 05:55 AM

Lots of people don't have passports Tarnski.

You just need to tell them you don't have one and say "I can offer many other things to assure you of my identity".

And go from there.

And asking them why they wont just take your drivers license is kind of fighting about it. As much as it pisses you off, concentrate on the goal. Let off steam after it's over.

**ace7550** · 10-17-20, 04:22 PM

Originally posted by Optional

Lots of people don't have passports Tarnski.

You just need to tell them you don't have one and say "I can offer many other things to assure you of my identity".

And go from there.

And asking them why they wont just take your drivers license is kind of fighting about it. As much as it pisses you off, concentrate on the goal. Let off steam after it's over.

Exactly. I've been frustrated with these processes before too. Remember, you get a lot more with honey than you do with vinegar.

**gym rat** · 10-18-20, 11:18 AM

Originally posted by Optional

Lots of people don't have passports Tarnski.

You just need to tell them you don't have one and say "I can offer many other things to assure you of my identity".

And go from there.

And asking them why they wont just take your drivers license is kind of fighting about it. As much as it pisses you off, concentrate on the goal. Let off steam after it's over.

Is a driver's license normally acceptable to Bovada? I don't have a passport and was planning my first withdrawal from them after the elections. Not looking forward to any BS for first withdrawal.

**Optional** · 10-18-20, 11:29 AM

Originally posted by gym rat

Is a driver's license normally acceptable to Bovada? I don't have a passport and was planning my first withdrawal from them after the elections. Not looking forward to any BS for first withdrawal.

Yes. They don't put many people through this much aggravation as far as I am aware.

If you used a card to deposit, they may want a photo of that, some sort of ID like a license, and sometimes a utility bill showing your address.

**Tarnski** · 10-19-20, 11:54 PM

Quick update. Bovada sent an email 3 days ago saying they are sorry I do not have a passport and will be quickly reaching out to discuss alternatives. They have not reached out and instead have cancelled my pending cash out. I started an SBR case a few days ago and have not heard from them either. I've started the process of getting a passport but I was hoping to get this resolved sooner. Not to mention, It's absolute bs I'm going through this in the first place considering my driver's license is 100% legit and very eligible in the photos I sent. I am well above the legal gambling age and did not except a bonus. I have no reasons whatsoever to sign up with a fake ID. I seriously doubt Bovada disabled my account with the plan of not being able to verify me. This is a 100% fabricated bs reason to cancel my cash out try to not pay. I know some of you all have a hard time believing that Bovada could ever do something this messed up without reason but it's happening. If your in that much disbelief feel free to PM me and I do not mind showing you my verification pics so you can see for yourself what they claim to have trouble verifying. SBR is there anything you can do or is that just wishful thinking. Bovada has not accused me of any wrong doing. They are just looking for some bs loophole to not pay up.

**ParlayTeaser** · 10-20-20, 06:46 PM

Originally posted by DontTailMe

Do you have awards from childhood sports or music or any other competition? Certificates from school? A car loan or lease with your name on it? Anything. If I had to, I could come up with dozens of items which would paint a pretty convincing picture of my identity. I'm not saying they'll definitely accept them. But I'd offer it up. You're trying to convince them you're you. This might put you over the top. If you say that all you have is a license...well, anyone can get a fake license, and they're obviously doubting its authenticity.

Edit: Also, how much money are we talking here? I think you can get an expedited passport for a couple hundred dollars.

I can't believe a player has to jump through hoops like this to get paid. If customer verification is that important, the book should do this process before accepting a bet.

**DontTailMe** · 10-20-20, 10:05 PM

Originally posted by ParlayTeaser

I can't believe a player has to jump through hoops like this to get paid. If customer verification is that important, the book should do this process before accepting a bet.

The extremely large majority of players don't have to jump through such hoops. If OP is innocent and telling the truth, I feel for him.

**gym rat** · 10-20-20, 11:09 PM

Hopefully SBR can check with Bovada and maybe get some better answers as to what is going on with this A+ book in regards to this particular case.