All Broker, Agent and Offshore Exchange Issues

[arzuru]

I’m still fighting and speaking periodically with AsianConnect agents. Always the same nice words: "We completely understand your frustration", "The upline of Orbit Exchange is still reviewing your account", blah, blah, blah... I’m preparing everything to publish it on Arbusers and try to put some pressure that way.

Same here, no update and to be honest I'm losing trust in AsianConnect as a whole and might
leave them anytime soon. These investigation lead nowhere and I have noticed AC simply gets
wrong information when communicating with the so called uplines. Hope you get your money, I
personally have given up with these thugs.

[Josemax]

I’m still fighting and speaking periodically with AsianConnect agents. Always the same nice words: "We completely understand your frustration", "The upline of Orbit Exchange is still reviewing your account", blah, blah, blah... I’m preparing everything to publish it on Arbusers and try to put some pressure that way.

[Moneygreen]

I've been using Asianconnect for a while now. Withdraw many times and never had any issues. I also tried opening piwi247 to be able to bet on their piwixchange and it is good so far. They processed my deposit fast and withdrawal in 24 hours which is acceptable for me. I hope your issue gets resolve asap. Dont forget to update us.

[Moneygreen]

I've been using Asianconnect for a while now. Withdraw many times and never had any issues. I also tried opening piwi247 to be able to bet on their piwixchange and it is good so far. They processed my deposit fast and withdrawal in 24 hours which is acceptable for me. I hope your issue gets resolve asap. Dont forget to update us.

[SheSMySin]

In regards to BetInAsia: I must add I have not used the Orbit Exchange there but the Black betting platform. I have had zero issues with them, withdrawn large 5 figs multiple times. Been there few years. Fast payouts, they do ask for proof of address and ID again for large withdraws which is fine. I have heard of issues with them but my experience is only positive and thus would recommend them. Especially given there seems to really be no bookmaker who has no negative reviews or experiences. Like for example Bet365 which is of course a s* limiting bookmaker, is still really fair with their payments, bet settlement and verification but only have 1.3 Trustpilot score. And they would certainly be way better for a recreational punter than some Curacao based scam casino that has no reviews just because they opened a new brand name for that very reason.

[arzuru]

I have stayed away from Ortbix. Just because like you said have heard of issues but maybe I should try myself a bit too.

Check arbusers, the betting agent section is full of complaints and I also ran in trouble past month
and simply decided to quit Orbit too, not willing to take any more risk there.

[SheSMySin]

I have stayed away from Ortbix. Just because like you said have heard of issues but maybe I should try myself a bit too.

[arzuru]

So far I have not had any issues with Sportmarket and BetInAsia, pretty similar broker services.

I have heard mostly good things about Sportmarket so far and plan to give them a try anytime
soon, but about BetInAsia I have heard nothing but horror stories, specifically about Ortbix
through BIA. Will definitely look into Sportmarket

[SheSMySin]

So far I have not had any issues with Sportmarket and BetInAsia, pretty similar broker services.

[arzuru]

Hope you get your money, I'm also going through a dispute with OrbitX due to some bets that
were wrongly settled and in my own case I see how sketchy they are, they changed the reasons
for the settlement 3 times already, one reason being more ridiculous than the previous one
and this behavior is repetitive in many cases reported by users, check Arbusers on the betting
agents section. And true, the most we can do now is warn others. Really tragic.

[Josemax]

Thank you for your words... we keep fighting... and it’s clear that Orbit Exchange injects money into the market, just like a traditional bookmaker. Above all, it’s important to spread the word and warn traders who handle large amounts that Orbit Exchange is not safe.

[arzuru]

As far as I know, FairExchange has very low risk exposure limits so they can't be considered a good alternative to Orbit.

That's not a bad thing, if their liquidity is 1:1 as Betfair's liquidity, then that could
mean the agents giving you access to FairExchange are not taking positions against the
users, which could mean the odds of running into problems are lower than the odds of being
into troubles in OrbitX, will definitely look further into these alternatives. I know about
another Betfair whitelabel that is 1:1 Betfair's liquidity, Oddjusta I think it was (someone
mentioned it here previously if I'm not wrong), I think a whitelabel that has the exact same
liquidity as Betfair is better than a whitelabel that behaves like a bookmaker, even if that
means liquidity will be lower.

[arzuru]

My Orbit Exchange account still allows me to log in, but I cannot place bets or withdraw funds, although I can still access the account. The account was suspended after I won €15,000, but it can be verified that I had previously lost €10,000. I would appreciate the help of more experienced users of the platform to raise awareness of the injustice Orbit Exchange is committing with my account.

I have been using OrbitX for more than a year, I'm not a trader, I'm an outright bettor, place
bet, wait for result, over 7500 matches wagered last year, why do I mention this? Because my
experience as a bettor could be different to that of a trader. First, and big mistake, you
held a huge balance in that account, this is a big mistake because there is one problem with
OrbitX, there is no way to contact them whatsoever, you can only get information through your
agent, which naturally complicates things (max balance I ever held there is 3000), second you
got targeted probably because of your volumes, this is not a wrongdoing on your side, you just
bet and trade as you please and you shall be free to do so, probably the market you had these
winnings was a low exposure market, it was south american football, right? Maybe this attracted
unwanted attention, they probably think you are trading on a fixed event, it could be anything
but that specific winnings in the market definitely caused the account to be suspended and the
balance to be frozen.

I'm definitely on your side because I have seen OrbitX constantly treating users poorly and this
case is not something new. I think we all have seen all sort of cases, frozen balances, ghost
bets, suspended accounts and incorrectly settled markets, for example, OrtbitX recently stole
from me by voiding bets that should have not been voided, ever single time I complain about it
they change the reasoning behind voiding my bets! Trust me, you aren't alone on this one, the
only way to have a good experience in OrbitX is by betting peanuts.

Have in mind OrbitX is not operating like an exchange as they claim to be, they are operating
like a traditional bookmaker and this is why they "have" a higher matched amount on each market,
twice or triple Betfair's own volumes! The agents take positions against users and they are
okay when that works out in their favor but they can manipulate settlements of markets when it
doesn't, see? No different to bookmakers, you are participating in fictional markets, you aren't
against other genuine users, you are against a bookmaker that has total and absolute control of
the environment you are taking part in. I was okay with this and I always knew it and decided to
keep going for more than a year but now I see how incredibly dangerous this is as their overreach
on a wrongly settled bet made me realize it's not beneficial in the long run to bet on a bookmaker
that pretends to be an exchange. By the moment, all you can do is contact support every single day
and be loud, I truly hope you get paid your own money and move on, this sort of things can even
take months if solved (which is no guarantee), try to make a post about your case in Arbusers maybe
it helps your case.

[craftbrewer]

Account reviews by Betfair are not unusual and can take a while. It can happen on all platforms, and there's not much you can do about it.

On Sportmarket, you can access Betfair via their Sportmarket Pro multi-bookmaker platform (comparable to mollybet/asianodds). They also offer "FairExchange" accounts, which apparently is an Orbit-like whitelabel exchange, but I don't have experience with it.

As far as I know, FairExchange has very low risk exposure limits so they can't be considered a good alternative to Orbit.

[infotimbo]

Account reviews by Betfair are not unusual and can take a while. It can happen on all platforms, and there's not much you can do about it.

On Sportmarket, you can access Betfair via their Sportmarket Pro multi-bookmaker platform (comparable to mollybet/asianodds). They also offer "FairExchange" accounts, which apparently is an Orbit-like whitelabel exchange, but I don't have experience with it.

[Josemax]

My Orbit Exchange account still allows me to log in, but I cannot place bets or withdraw funds, although I can still access the account. The account was suspended after I won €15,000, but it can be verified that I had previously lost €10,000. I would appreciate the help of more experienced users of the platform to raise awareness of the injustice Orbit Exchange is committing with my account.

[Josemax]

My Orbit Exchange account still allows me to log in, but I cannot place bets or withdraw funds, although I can still access the account. I would appreciate the help of more experienced users of the platform to raise awareness of the injustice Orbit Exchange is committing with my account.https://ibb.co/pJDPW2n

[Josemax]

Here is a screenshot... let everyone see it... account suspended since January 5, 2025...https://ibb.co/6ZZk1qt

https://ibb.co/gzsWsWT

[arzuru]

Sportmarket doesn't offer Orbit accounts

I checked their site and they announce Betfair, what is Betfair's whitelabel there?

[arzuru]

The thing is, the subsequent winnings you had after the balance wrongly credited to you, are in
fact, tied to the wrongly accrued balance to your account, normally this means in all operators
without exception the subsequent winnings will also be voided as well as pending bets. I truly
believe your genuine mistake, this could basically happen to anyone, I normally do not double
check my P/L and bet history if my balance is in accordance with the bets I have placed, so
this can definitely happen! Really sad, as long as your rightfully own money is paid back to
you, I don't see much of a problem, still a kick in the private parts tho.

Regarding the licensing issue, I wouldn't use that operator anymore as the danger of it becoming
a hit and run is really high, having a bad license is something, faking a bad license is insane.

[Josemax]

Thank you for the information.

[infotimbo]

Are they really solid? I'm looking somewhere to migrate to, being using AsianConnect for over
a year but recently ran into problems, do you use OrbitX through Sportmarket? How has it being
so far? How long do withdrawals tend to take from OrbitX using that broker?

Sportmarket doesn't offer Orbit accounts

[arzuru]

After reading a lot on this forum, I would like to know which of the available brokers are the most reliable. I’ve seen that people are skeptical about BetInAsia, while AsianConnect seems more trustworthy. What other alternatives are there to BetInAsia and AsianConnect?

Bet-IBC, Sportmarket, Bet-Football. There are many others but not worth mentioning as they have
no reputation at all, and sometimes you get played by the known guys, now imagine what can you
go through if you give these unknown operators a chance. Check the 3 I mentioned, don't know many.

[arzuru]

Sportmarket, hands down. Every other broker has demonstrated lack of trust and notable bad practices against customers.

Are they really solid? I'm looking somewhere to migrate to, being using AsianConnect for over
a year but recently ran into problems, do you use OrbitX through Sportmarket? How has it being
so far? How long do withdrawals tend to take from OrbitX using that broker?

[arzuru]

Hi. This sounds like you triggered an anti-fraud measure by OrtbitX, probably because your
trading and betting activity is too high when compared to the average user, or probably
your activity was deemed as suspicious due to your volumes, how long have you being using
OrbirtX? This is the only reason I can come up with, OrbitX has a really long history or
freezing funds without a clear reasoning behind, it is uncertain what the result tends to be
the majority of times this happens, have never seen anyone claiming they got paid, this can
take months to he solved, or to be declared unsolved, sadly there is nothing to do.

I'm also currently facing issues with 3 bets that got voided because OrbitX claims I placed
the bets on an already determined result (something that is untrue, and impossible also) but
hey they seem to be able to do whatever they want with us, the users. All I can recommend is
to contact support everyday and wait for the best, it can be some weeks, probably even months.

[Alfie White]

Sportmarket, hands down. Every other broker has demonstrated lack of trust and notable bad practices against customers.

[Josemax]

Asian Betting Houses Forum

After reading a lot on this forum, I would like to know which of the available brokers are the most reliable. I’ve seen that people are skeptical about BetInAsia, while AsianConnect seems more trustworthy. What other alternatives are there to BetInAsia and AsianConnect?

[Josemax]

Account Suspension and Fund Retention in Orbit Exchange

Dear SBR Community,

I am writing to seek guidance regarding a serious issue that has significantly impacted my professional activity on Orbit Exchange, managed through ASIAN Connect. My account was suspended on January 4, 2025, without a clear explanation, and a substantial amount of funds remains unjustly frozen.

I am a professional trader specializing in football and tennis markets, and I decided to reactivate my Orbit Exchange account after having unsatisfactory experiences with platforms that charge excessive commissions. Following recommendations from colleagues who vouched for the reliability of this service, I deposited €3,000 and began trading actively. During this time, my activity included both significant losses and gains, reflecting my active and professional involvement in the markets. However, after securing considerable profits in a documented transaction, my account was abruptly suspended.
Details of the Trade

The incident occurred on January 4, 2025, during the football match between Boavista and Arouca:

I placed two lay bets against Arouca: one for €5,000 at odds of 1.14 and another for €1,000 at the same odds.
After Boavista equalized, I backed Arouca with €4,500 at odds of 4.78, considering they had one more player on the field.
During injury time, following a penalty in favor of Arouca (resulting in a 1-2 scoreline), I covered my winning position with an additional lay bet of €14,000 at odds of 1.05.

All these trades fully complied with Orbit Exchange rules and are thoroughly documented.
Current Issue

That same night, my account was suspended without prior notice. Since then:

ASIAN Connect claims that "the case is under review," but after 12 days, I have not received any resolution.
Curaçao eGaming, the regulatory authority, states that they do not have jurisdiction to intervene in my case, which is deeply disappointing considering their supervisory role.

This situation not only prevents me from operating but also jeopardizes a substantial amount of legitimately obtained funds. I have acted in full compliance with Orbit Exchange's rules and have documented every trade in detail.
Request for Assistance

I am reaching out to this forum to request advice from other members who may have faced similar situations or have experience in resolving disputes with platforms like this. Any recommendations would be invaluable in defending my rights and achieving a fair resolution.

Thank you for taking the time to read this message and for any support you may offer.

[himjain2]

I created a new account at Bookiecity a few months ago and had 2 accounts with them - orbit and ps3838. I started off slow but in few months was depositing 4 and 5 figures with them. A couple of weeks ago, I had about 10k in my orbit account and decided to transfer 3k to ps3838 due to low liquidity on exchange for a game I liked. I placed the bet and went to sleep. Next day I saw 6950 EUROS in my account and assumed the bet won. I continued to play on both orbit and ps3838 and grew my account to more than 20k on orbit and 13k on ps3838 while requesting small withdrawals every day, which were processed timely initially but slowly being to be delayed more than 24 hrs citing some excuses.

A couple of days back I lost orbit account balance and requested a transfer of 8K EUROS from ps3838 to orbit. My account was suspended immediately. Chat as always was useless and asked me to wait 24 hrs. Next day I saw this email from support:

"Dear xxxx,

We wanted to inform you that your account was mistakenly credited with €6,950. As a result, all bets placed on or after 3/1 will be voided, and your account balance will be reset to €0.


Due to this issue, we are unable to proceed with your transfer and withdrawal request at this time.


If you have any questions or need further clarification, please feel free to contact our support team.




Kind regards ,Team BookieCity"

I checked my history and the 3k bet had actually lost and they were right about the mistaken credit. They are entitled to keep that credit but how can they keep my winnings? I was risking it thinking its my own money. And if I had lost that 6950 EUROS credit, they would have deducted that amount from my orbit account which had more than 10k all this while. So why would they take away my winnings? They cited the bets have been voided but I can clearly see the bets have been graded just fine is ps3838, they just stole my money. After numerous emails and chats, I decided to raise a complaint against Gaming Commission.

I asked chat with whom they are licensed and they said "Isle of Man" and even their website claimed the same. But upon asking the license details, they said everything is on the website and blocked me off chat after that. I went ahead and raised the complaint on Isle of Man website. Next day I got this response which shocked me:

"Dear player,

Thank you for contacting the Isle of Man Gambling Supervision Commission.

I can confirm that this website (bookiecity.com) is not licensed by the Isle of Man Gambling Supervision Commission. You may check whether an operator is genuinely licensed by the GSC on our website here.

Thank you for bringing this matter to our attention. Occasionally unlicensed operators will falsely purport to be licensed by the GSC, and details of operators we become aware of can be found here. We have previously been made aware of Bookiecity.

Unfortunately I will be unable to assist further in this matter.

If you believe that you may have been the victim of a fraud this matter should also be reported to your local police.

If you are concerned that you may have been the victim of a fraud you may also wish to contact your bank or credit card provider to discuss any payments you may have made.

Kind regards,

Steph"



Please pay attention to the bold text above. The link https://www.isleofmangsc.com/gamblin...ling-websites/ shows that bookiecity has been falsely claiming that they are licensed with Isle of Man whereas the truth is that they are not licensed!!! Woah.. I was trusting these guys with 5 digits!! Cant believe this at all..

I am not hopeful to be honest that anyone will be able to help me with this case on this forum against an unlicensed operator. But I want you all to share this post across all platforms so that when someone searches bookiecity on google, the tope result shows their truth on the top.

UPDATE:

• I sent the email from Gaming Commission to bookiecity and they removed the icon of "Isle of Man Gaming Commission" from their website.
• They have totally blocked me off chat, tried incognito and different devices, they would say HI but wont respond after I ask them about this case. Can you imagine being in such a case when you feel like you are talking to a wall when they owe you some money? Current and potential new players Please stay away!!!

[Optional]

Congrats Gandalf. Amazing what posting about them can do. A pattern is emerging.

[gandalf]

HI SBR and happy new year. My Orbit account is suspended since 8/1/2025 and my funds were forfeited (€4000).
After contacting Premiumtradings, they informed me that Orbit is accusing me of "money passing" fraud.
Their action is malicious with the aim of defrauding me and stealing my funds. My betting activity is limited to major markets such as the NBA, NFL and occasionally to Euroleague basketball and only in-play betting, making any attempt to transfer money impossible and very risky. Additionally, the betting amounts were very small in relation to market liquidity, which means that I could not have leveraged the market. Finally, I can prove through corresponded bets that the use of Orbit was exclusively for betting and not for any other fraudulent activity. Unfortunately I don't have access to the betting history since their decision to close the account was immediate, as a result, I cannot legally prove that I was scammed and my funds were stolen.

At this point the behavior of Premiumtradings is suspicious. As agent is solely responsible for opening and closing accounts. In addition, they also closed the FairExchange account, blocking €39, without reasoning and without any betting activity for over a year. Also they closed the PS3838 and Premiumtradings accounts, fortunately without funds. The above actions clearly show that the fraud against me was coordinated and collaborative.

Τoday I made complaints to the curacao authorities.

https://www.curacao-egaming.com/public-and-players/

https://www.gamingcontrolcuracao.org/contact

The complaints are against Orbit exchange and Premiumtradings

The problem was resolved.

After a second investigation conducted by Orbit, they revealed that the initial result was inaccurate and my account has been cleared. All accounts have been reopened by Premiumtradings.

[gandalf]

Orbitxch via Premiumtradings suspended account with €4000

HI SBR and happy new year. My Orbit account is suspended since 8/1/2025 and my funds were forfeited (€4000).
After contacting Premiumtradings, they informed me that Orbit is accusing me of "money passing" fraud.
Their action is malicious with the aim of defrauding me and stealing my funds. My betting activity is limited to major markets such as the NBA, NFL and occasionally to Euroleague basketball and only in-play betting, making any attempt to transfer money impossible and very risky. Additionally, the betting amounts were very small in relation to market liquidity, which means that I could not have leveraged the market. Finally, I can prove through corresponded bets that the use of Orbit was exclusively for betting and not for any other fraudulent activity. Unfortunately I don't have access to the betting history since their decision to close the account was immediate, as a result, I cannot legally prove that I was scammed and my funds were stolen.

At this point the behavior of Premiumtradings is suspicious. As agent is solely responsible for opening and closing accounts. In addition, they also closed the FairExchange account, blocking €39, without reasoning and without any betting activity for over a year. Also they closed the PS3838 and Premiumtradings accounts, fortunately without funds. The above actions clearly show that the fraud against me was coordinated and collaborative.

Τoday I made complaints to the curacao authorities.

https://www.curacao-egaming.com/public-and-players/

https://www.gamingcontrolcuracao.org/contact

The complaints are against Orbit exchange and Premiumtradings

[mimika]

I mention them as an alternative to Betfair. When money is placed on the market through software, I noticed it also appears on the Betfair platform, meaning they share the same source of liquidity. They operate as a direct site and do not rely on providers to reach them, allowing software usage just like on the Betfair platform. This is completely different from BetInAsia and other providers, who are essentially traditional bookmakers. Most of them have licenses from Malta, Curacao, and so on.

Of course, everyone should do some research for themselves first. I use them and have absolutely no issues so far, unlike the problems I previously mentioned with BetInAsia on the OrbitX platform, as well as on the Sharp platform they launched after ending their partnership with the OrbitX platform. If I encounter even the slightest problem, I will certainly share it, but for now, everything is fine.

[Oulalapasbien]

and only Betfair stands behind them.

What is your source ?
I mean you are the only one to mention them here. And, in my case, it's first time I read their name.
It looks like they have a licence in Curacao.
From their website :

1. WHO ARE WE

1.1 The Site and the provision of the Services fall under the jurisdiction of Curacao and all Bets placed and games played on the Gaming Platform are on servers which are owned or licensed to Us.

1.2 In the event that these Terms and Conditions are translated into another language, the English language version shall prevail.
1.3 If there is any inconsistency between these Terms and Conditions and any document incorporated by reference, these Terms and Conditions will prevail.
1.4 If You have any questions about the Site or the Services, or in the event that You have any complaint or dispute regarding the Services, You should email Our customer services team at suporte@oddjusta.com

[mimika]

All sites like OrbitX Exchange, which no longer collaborates with Betinasia, or the new one offering Sharp, are more or less highly risky and unreliable because access is only possible through specific brokers. This is never a good option, as they seriously manipulate the market and market liquidity with their own money. This creates numerous traps in which players can fall and lose their money in a subtle way, with no consequences for these brokerage companies.

The only current platform on the market that is directly connected to Betfair's API is a site called Oddjusta. Everything is absolutely the same as on the Betfair platform, and only Betfair stands behind them. They allow software usage and even offer two free software options for their users. Most importantly, they have their own platform without any brokers involved. The only drawback at the moment is that deposits and withdrawals are made via cryptocurrencies, but I believe they will eventually regulate this with more options.

To avoid repeating myself, I’ve already written about my experiences with these platforms, the various scams they use, the liquidity manipulation, and how they reduce it when you’re profitable. So, I’ll simply emphasize again: stay away from those exchange sites accessible only through brokerage companies like Betinasia and similar ones.