Betjoe block my account without any reason and don't pay out my winnings

**Optional** · 08-20-20, 12:05 PM

Betjoe sent SBR a plethora of information including account history, IP Logs, Account Logs and Plays.

Betjoe believe that you are part of a Russian syndicate that take advantage of LIVE betting in certain circumstances and have been banned/blocked on their providers platform by many different brands.

Betjoe claim that you were contacted by them within days of the suspicious activity, but the same bets continued.

Betjoe also provided a document which shows the process and operation of the syndicate which matches your play.

They say you have already withdrawn more than you have deposited at the time of the January 7th warning so they do not consider they owe you anything more.

Your dispute agent says that they communicated this information to you on 30th April. And that you replied to them confirming receipt.

**lonnie55** · 08-21-20, 10:07 AM

My account is under investigation

We all know the outcome...

Stay away from all books that belong to GALAXY GROUP LTD

**Optional** · 08-21-20, 10:13 AM

Originally posted by lonnie55

My account is under investigation

We all know the outcome...

Stay away from all books that belong to GALAXY GROUP LTD

Send in a complaint form for that one if you get a bad result.

Will be interesting to see what they claim about you ;-)

**lonnie55** · 08-21-20, 10:21 AM

Thanks, Opti. I appreciate your offer to help.

**DontTailMe** · 08-21-20, 05:34 PM

Originally posted by lonnie55

My account is under investigation

We all know the outcome...

Stay away from all books that belong to GALAXY GROUP LTD

Hey lonnie, on the previous page, you say "I warned you guys almost 2 years ago" and then link to a post from 2018 where you state that Galaxy Group has a long history of slow / no pay.

In light of that, why is your account under review? Did you decide to use them anyways? Don't take this the wrong way - I'm not victim blaming here. Just wondering what the situation is. I also understand that sometimes we take risks in this industry.

And I'm reasonably sure you aren't part of a Russian syndicate

**lonnie55** · 08-21-20, 06:28 PM

Originally posted by DontTailMe

In light of that, why is your account under review?

They said they won't disclose any details until the investigation is finished.

Originally posted by DontTailMe

Did you decide to use them anyways? Don't take this the wrong way - I'm not victim blaming here.

No problem. I knew exactly what risk I was going to take. I was running out of books and when Betjoe started to offer European soccer club friendlies pre-market with decent limits I had two options
1) not to bet at all => zero risk => zero profit
2) to give it a try => chance to generate some profit + risk of not getting paid

I chose option #2

My responsibility. My fault. However: If they pay, they'll give me a reason to reconsider my view. If not, I can provide further evidence why this is a fraudulent company.

**Dimka** · 08-21-20, 10:33 PM

Dear Optional, Here I post my answer to you agent (letter from 30 April):
"Hello, ****!
First of all, thanks for helping me with them.

They are lying that I’m a part of sindicate. Last my bets in that bookmaker was on live on NBA matches on MONEYLINE. I mean — the most popular bet in live is moneyline. NBA is the one of the best and most popular league in the world. How can I scam on that bets? How can anybody use backned provider in order to forecast moneyline in every NBA match? Also I truly say that I have only ONE account in Betjoe. I don’t have any closed or restricted accounts at Betjoe. I have accounts in other bookmakers like Pinnacle, Betfait etc., but I have only one account at Betjoe. More than that, when I bet in live on NBA (it was at last December 2019 and start of January 2020) — I bet only at Betjoe. They offer big limits (500-1000 USD per bet) and I prefer to bet in one place, in one bookmaker — it was Betjoe.
They are lying that they send me letters. No emails they send me. As you remember I wrote that I get only one answer from Betjoe to my email (dated 20th January) and it was: «Hello, We will be glad to discuss this with the SBR team. Arthur» If they e-mail me a lot of letters before 20th January as they say — why they didn’t explain me anything and why they didn’t tell me about it at 20th January letter? Also I stop to make live bets at 5-6 Janury. And I tried to withdrawl part of money — I make first withdrawl request at 4 January (you can see this at screenshot I attach). But as they said — they sent me letter at 7th Jauary advising me to cease live betting activity. But from 6th January I didn’t make any bets at Betjoe. Why they send me letter 7th January? They are laying that I make bets from 6th to 11th January.
«My withdrawls are already greater than deposits» is also lying. I attach to letter full transaction history from my Skrill (I use it for deposits and for withdrawls) — from 11/25/19 (first day that I deposit) to 01/03/20 (last day I deposit). deposits=200+50+200+100+250+200+400+400+ 400+400= 2600 USD withdrawls=628.94+752.6= 1381.54 USD You can check it in files that I attach to this letter. E-mail from they send money — eur@galaxygroup.ltd After 01/03/20 I had no transactions with them.
Also I attach screenshot of my Betjoe account that indicates that on my account was 4496.90 USD. I suggest that all this ammount should be paid out to my Skrill wallet. Please, tell them that after final decision of my case — I will write about it at forum of SBR — it was true information as I write here.

Kind regards,"

I attach to this letter transaction history of my Skrill Wallet that proves my deposits and withdrawls from that bookmaker.

Here is answers of your agent (dated 30 April and 1 May):

"Thank you for setting out your response so well and easy to understand.

Let me put this to them and see if we can get anywhere.

They are not concerned about multiple accounts. They are most concerned about the betting activity pattern. Unfortunately they do have reasonable circumstantial evidence your account was operated in a manner commonly seen from syndicate operatives. And that their tech provider says they have previously banned you.

I will do my best to get all your money but to be realistic I am not confident we can do that well. But if you really are ~$1200 short on withdrawals compared to deposits, I can at least argue they must pay at least that much if we can’t get the entire balance.

Regards,"

"They use software from another company to run their sportsbook. That other company told them you have been banned from other bookmakers using their software before, and that you were warned new accounts would be closed. I do not know which other bookmaker brands.

And yes, these smaller books are always much faster to find reasons to penalize players. L

Still waiting for them.

Regards,"

**Dimka** · 08-21-20, 10:47 PM

Agent of SBR was trying to help me. I don't have any claims for work of agent.

Also after 8 monthes I don't have any hope of paying me even Net deposit. As you can see in previous reply it's 1218.46 USD (2600 - 1381.54).

And the MAIN GOAL of that Thread now - is that potential clients of Betjoe can read my situation and make decision - register or not in Betjoe.

To my own opinion, Betjoe offer big limits only for one reason - that you lose your deposit. But you if win a lot here - you may have problems with withdrawl anyting from them.

**lonnie55** · 09-22-20, 06:31 AM

Originally posted by lonnie55

My account is under investigation

4 weeks. Still no update.

They said "around 5-10 business days"

**Ksherm** · 09-23-20, 09:48 AM

Close..

**lonnie55** · 09-23-20, 10:46 AM

Originally posted by Ksherm

Close..

What do you mean?