1xbet refuse to pay a winning beg

[frenchbettor]

Hello,

I am a longtime player on 1xbet and never had non-resolve major issue, i had some but they have been resolve including one with the help of SBR 2 years ago.


I lost a lot of money on 1xbet but I am the only one responsible for that.


November 29 2019 i have place 4 bets for 801 € on an ABL (australian league) baseball game Geelong Korea - Brisbane Bandits.


At the mid 10 innings score was 7-4 and i placed the 4 bets on the over 11.5 with a 1.74 odd. The final score was 7-8.


After the games, the bet was immediately settled with an odd of 1.


Since then i contacted them multiple time and they keep repeating the result was already known at the time i placed my bet which is absolutely not true.


Good thing the game was streaming live and can be found on Youtube.


The video available here https://m.youtube.com/watch?v=kSJYLb...ture=emb_title the game started at 10:01 am (the match presenter says so in the video) on the video the game starts at 11 minutes 15 seconds.

I placed my bet at 12:21pm, which is 3 hours and 20 minutes after the game started.

On the video it corresponds to 3 hours and 31 minutes or look at the screenshot at that time of the match the result was not known at all and as I tell you since yesterday I made the bet before the beginning of the last round.



I sent the explanation to 1xbet but they refused to even answer saying the decision is final withtout any proof or justification.


Can you please help me in that matter?

Thanks

[Optional]

How do you know the video was not broadcast delayed?

I do not know any any way to prove that you are correct. And 1xbet will have, or claim to have, an incident feed report.

1xbet would not change he decision even if we did prove 100% that they are wrong anyway.


I have given up even wasting time going through the farce of asking them about complaints anymore.

Since Eli left their marketing department, no one that works there now can be trusted to be honest or fair.

[frenchbettor]

In fact on the video at the beginning of the match the presenter says what time it is so it allows to know that at the time I placed my bet the result was not known in any case or 1X bet did not even bother to answer my arguments and they make that simply repeat that their decision is final without even justifying why they made this decision it is totally unfair is incomprehensible so I lost at them 75 000 €, they do not need that

[Optional]

Ok, it can't hurt to ask them for you if you wish to send in a sportsbook complaint form.

[frenchbettor]

Thank I have contacted you through that form.

Just please people be careful with this book and it’s awful custom service that keep refusing to listen to it’s customer it’s seriously a shame

[newton0038]

Need an "anonymous" body to peer inside these thieves servers and go all secret santa. Then virus up their servers. U might get their attention.

[pierre75lucas]

They could be a good bookmaker but they just don't want to

[Poisec]

Thank I have contacted you through that form.

Just please people be careful with this book and it’s awful custom service that keep refusing to listen to it’s customer it’s seriously a shame

It is well known that 1xbet is a scam bookie.

[goce]

1xbet decision is final and there isn't force that can even make them to recheck again. No one can do anything. Their decision is law!

[Amsterdam88]

I deposit 1000 euro,s on this account. They got the best lines in Tennis higher then Betfair. Dit nothing illegal.
I was winning like crazy because of the good lines they give. 24k in No time i won Betting value only matches.
Then they froze my account they said i was arbitrage betting. Nothing i could do they stole the 23k fair winnings.
I only did get back my deposit. In there email they said we never gonna respond again. These guys are scum of the earth.
That was big money for me f,cked me up for a couple weeks.

[DontTailMe]

I deposit 1000 euro,s on this account. They got the best lines in Tennis higher then Betfair. Dit nothing illegal.
I was winning like crazy because of the good lines they give. 24k in No time i won Betting value only matches.
Then they froze my account they said i was arbitrage betting. Nothing i could do they stole the 23k fair winnings.
I only did get back my deposit. In there email they said we never gonna respond again. These guys are scum of the earth.
That was big money for me f,cked me up for a couple weeks.

And now you know why their lines are so amazing.

[frenchbettor]

To update you guys, Optional will now contact 1xbet to get things right. We will be able to see if they can listen when obviously they made a mistake.

Finger crossed for me

[Poisec]

To update you guys, Optional will now contact 1xbet to get things right. We will be able to see if they can listen when obviously they made a mistake.

Finger crossed for me

Don't have high hopes, I would say 1xbet to keep the money @ 1.05 is a safe bet.

[frenchbettor]

Don't have high hopes, I would say 1xbet to keep the money @ 1.05 is a safe bet.

I am usually someone with hope

[arie1985]

I hope you are not using this site anymore whilst you wait.

[frenchbettor]

No answer as of today and this customer service is just attrocious

[arie1985]

No answer as of today and this customer service is just attrocious

Please don't expect much with this site, it's literally a scam site.

[frenchbettor]

When you are right and have all the proof you always expect. But they are less a scam than a website that sees its customer as threat

[frenchbettor]

Hi all to update you 1xbet as yet to come back to me but Opti challenged them to prove they will fix genuine issues by fixing my grading.

As for me i keep sending the relevant department the proof that when i placed my bet tge result was not known and they give me the exact same answer every time (no matter what i tell them):

A bet shall be canceled if it has been placed on a known outcome (an event has finished, but the results have not been updated).
















they refuse to answer on the actual proof i provided them or to provide me with any proof of where they stand

[Poisec]

The usual.

[bozeman]

they are crooks - look up pn the forum - why do you bet with them instead of with any of the listed on sbr rated A and B bookies???? WHY???

[frenchbettor]

they are crooks - look up pn the forum - why do you bet with them instead of with any of the listed on sbr rated A and B bookies???? WHY???

In French and other book does not accept me and French book are worst, and 1xbet is a great plateform they are just ridiculous in the way the communicate/act with customer but here they stole my money when i gave them so much since i joined them
it is outreagous

[frenchbettor]

i probably lost there more than 80K in 3 years and here for basically 500€ they are stoling me and ruining my christmass

[moojoo]

Eh they are ruining your Christmas. This bastards ruined hundreds of lives,maybe even thousands.

[Poisec]

"winning beg", nice typo. You knew from the start you'd have to beg with no result.

[frenchbettor]

"winning beg", nice typo. You knew from the start you'd have to beg with no result.

Yes you are right but still i need that money and I have all the proof for me I do not want to give up

[moojoo]

Forget about money,dont hope much.

[Poisec]

Yes you are right but still i need that money and I have all the proof for me I do not want to give up

Sadly you are losing your time and energy with this. There are plenty of threads around of players who got their withdrawals canceled for no reason, something several thousands, they never got their money. Forget about these 500 euros, they are known thieves.

People have sent plenty of emails to their gambling license as well with no result.

[cashin81]

The must pay some people? How do they chose who to pay not to pay. Because this is hardly suspicious.

a guy from france who (alledgly lost 80k) at the book, why steal 500 when you could probably get 5 figure sum out of him within a year.

dumb move.

[frenchbettor]

They do pay me when i win most of the time.

The problem is their customer service, here i think they made an "honest" mistake but they just refuse to even listen to what i have to say and this is why they are not solving this issue they just don't listen they believe they are god basically

The must pay some people? How do they chose who to pay not to pay. Because this is hardly suspicious.

a guy from france who (alledgly lost 80k) at the book, why steal 500 when you could probably get 5 figure sum out of him within a year.

dumb move.

[frenchbettor]

Basically when i ask them why my bet was void they tell me because the result was known at the time it was placed and when i send them the proof that it is not true, they made a mistake here the answer: "Dear player,we have no further information to add. We wish you a good day and thank you for contacting us."

[Poisec]

Basically when i ask them why my bet was void they tell me because the result was known at the time it was placed and when i send them the proof that it is not true, they made a mistake here the answer: "Dear player,we have no further information to add. We wish you a good day and thank you for contacting us."

Well at least they didn't wish you a merry christmas

[cashin81]

Basically when i ask them why my bet was void they tell me because the result was known at the time it was placed and when i send them the proof that it is not true, they made a mistake here the answer: "Dear player,we have no further information to add. We wish you a good day and thank you for contacting us."

I understand that. But my point is, if you have proof thats true and you are a 70k losing player - then the book should pay and keep you happy.

Not listening to proof and not paying, could cost them 10k+ instead of 500 they have taken.

anyway, merry Christmas!

[frenchbettor]

I understand that. But my point is, if you have proof thats true and you are a 70k losing player - then the book should pay and keep you happy.

Not listening to proof and not paying, could cost them 10k+ instead of 500 they have taken.

anyway, merry Christmas!

Yes I understand your logic but when it comes to CS they have no logic, they prefer to steal money if the believe they are right without even looking at the customer argument

[frenchbettor]

1xbet that does advert during the fc Barcelona Real Madrid game.. how this is even possible ?