Just got banned from 5Dimes for betting a "bad line". #1 rated sportsbook huh?!

**hubiebrown** · 11-10-19, 05:42 AM

I contacted SBR support about this, they told me to ask to speak to a specific person over there. I tried, and was told I was not allowed to speak with them. They told me to write an email to the general email address there, which I did. I checked in a few hours later, and the person who banned me, (not the person I was told to speak to) said they got the email.

This is pretty ridiculous. I've been betting (losing) futures with them for years, "taking shots" at 500-1 teams that almost never win. It's a crazy world we live in where they books take our money (even when we mess up, place wrong bets, bet amounts, etc) but when they claim to mess up, they yell at us and threaten us and then dont let us play ever again.

I'm literally betting dozens of times a day with them. I cant be held for what's a bad line and what's not. As I mentioned, they scolded me for betting a bad line during the golf US open (6 months ago). I looked up that golfer in las vegas and his odds were way higher than the bad line they supposedly had. Needless to say, that golfer did not win anyway.

If SBR is gonna rate them #1 and advertise the hell outta them, they should have a rep that can talk to support through this to reinstate my account.

If they had a policy like "Find a bad line and report it, get a $50 free bet for your help" I think they'd get along great with customers.

Cancel my bets? ok, you guys win (again) but I'll keep playing. Cancel my bets and Permanently ban my account because I found your error? I'll let the peanut gallery decide that one...

**hubiebrown** · 11-10-19, 05:43 AM

Wouldn't it be cool if field reports like this from real gamblers trying to bet good numbers, actually counted toward the A+ rating these guys get?

**5mike5** · 11-10-19, 05:51 AM

Originally posted by JAKEPEAVY21

Agreed. He took a shot and got caught. The End.

This.

**NBAtanker** · 11-10-19, 07:45 AM

500-1 come on mate I’m sure the Celtics are 25-1 max if it was 50-1 I’d be with you as that just looks like a great price but you knew what you were doing and you got caught deal with it

**JAKEPEAVY21** · 11-10-19, 07:45 AM

Originally posted by Mild Mannered

Absof*ckinglutely not.

Sportsbooks have exactly one thing they have to do. Put up prices on wagers. If they can't even get that right, they've got no business blaming the customer.

Customer is always right. End of the end of story.

If this was a brick and mortar casino, I'd agree with you.

Offshore has their own set of rules regarding bad lines.

**NBAtanker** · 11-10-19, 07:59 AM

Originally posted by JAKEPEAVY21

If this was a brick and mortar casino, I'd agree with you.

Offshore has their own set of rules regarding bad lines.

Even books in UK and all have this rule maybe they wouldn’t ban you but your getting it voided/not paid and after a while of doing it limited and booted

**PD77** · 11-10-19, 08:05 AM

Doesn’t Pinnacle give you the choice of keeping the wager on their posted bad line along with your account being closed or canceling the wager? I thought that was how they handled it when I was allowed to play there years ago. That’s way more professional than anywhere else but that’s pinnacle or was pinnacle.
OP, if you have to deal with Becky, you’re done. Back when Tony was still the GM, but was away, I had to deal with her, same situation, no phone, no chat , just handed her decision down through the CS reps which was of course what they recommended. Tony would at least reason with you and if you had a valid point he would work with you. But in this situation he would’ve berated and banned you too, but at least we would’ve had some interesting live chat material.

**jjgold** · 11-10-19, 08:34 AM

I say let kid have another chance

If he does again then banned

5 Dimes is outstanding but lets give the kid a break here

**Alfa1234** · 11-10-19, 09:24 AM

Originally posted by PD77

Doesn’t Pinnacle give you the choice of keeping the wager on their posted bad line along with your account being closed or canceling the wager? I thought that was how they handled it when I was allowed to play there years ago. That’s way more professional than anywhere else but that’s pinnacle or was pinnacle.

No they simply cancel the bet and send you a mail. Has been like that for years.

**Optional** · 11-10-19, 10:22 AM

Originally posted by hubiebrown

I contacted SBR support about this, they told me to ask to speak to a specific person over there. I tried, and was told I was not allowed to speak with them. They told me to write an email to the general email address there, which I did. I checked in a few hours later, and the person who banned me, (not the person I was told to speak to) said they got the email.

This is pretty ridiculous. I've been betting (losing) futures with them for years, "taking shots" at 500-1 teams that almost never win. It's a crazy world we live in where they books take our money (even when we mess up, place wrong bets, bet amounts, etc) but when they claim to mess up, they yell at us and threaten us and then dont let us play ever again.

I'm literally betting dozens of times a day with them. I cant be held for what's a bad line and what's not. As I mentioned, they scolded me for betting a bad line during the golf US open (6 months ago). I looked up that golfer in las vegas and his odds were way higher than the bad line they supposedly had. Needless to say, that golfer did not win anyway.

If SBR is gonna rate them #1 and advertise the hell outta them, they should have a rep that can talk to support through this to reinstate my account.

If they had a policy like "Find a bad line and report it, get a $50 free bet for your help" I think they'd get along great with customers.

Cancel my bets? ok, you guys win (again) but I'll keep playing. Cancel my bets and Permanently ban my account because I found your error? I'll let the peanut gallery decide that one...

Sorry to hear that you tried to get to Becky and could not.

As we discussed on live chat, she is pretty much the only one who can/will reverse decisions like this. :\

Try again in a few months maybe?

**Optional** · 11-10-19, 10:24 AM

Originally posted by Alfa1234

No they simply cancel the bet and send you a mail. Has been like that for years.

If they make a decision the player simply will not accept and is borderline, they have offered to pay the player and close the account if they so choose quite a few times in the past.

Not sure if that policy still exists with current management.

**NBAtanker** · 11-10-19, 11:29 AM

Originally posted by Optional

Sorry to hear that you tried to get to Becky and could not.

As we discussed on live chat, she is pretty much the only one who can/will reverse decisions like this. :\

Try again in a few months maybe?

Is tony not around anymore ? He could try with him. He will get abused and have to say sorry 100 times and he’s a cheat but he could keep it open

**fried cheese** · 11-10-19, 11:50 AM

i see that ppl are still supporting books punishing ppl for their own incompetence. it would be hilarious if target mispriced some $20 item for $2 and then got pissed at you for trying to buy it and banned you for shot taking.

**Optional** · 11-10-19, 11:51 AM

Originally posted by NBAtanker

Is tony not around anymore ? He could try with him. He will get abused and have to say sorry 100 times and he’s a cheat but he could keep it open

Tony passed away about a year ago. Kidnapping.

He was much easier to access.

**Mild Mannered** · 11-10-19, 11:55 AM

Originally posted by fried cheese

i see that ppl are still supporting books punishing ppl for their own incompetence. it would be hilarious if target mispriced some $20 item for $2 and then got pissed at you for trying to buy it and banned you for shot taking.

This.

**stevenash** · 11-10-19, 11:57 AM

Opt
Get in here.

(never mind you’re here)

**Stallion** · 11-10-19, 12:13 PM

It's not his fault the book posted a bad line.

**DroopyDog** · 11-10-19, 12:18 PM

Originally posted by Stallion

It's not his fault the book posted a bad line.

And if a bank makes an error in your account, and you spend it, what happens? I mean, its not your fault the bank made an error

Seems silly to hold sportsbooks to higher standards than banks

**theflyingbuffalo** · 11-10-19, 12:35 PM

This isn't that complicated, if we can all agree 500-1 is ridiculous why does 5dimes offer futures that go that high in the first place? As others have said this seems to happen more with 5 dimes than other highly rated offshores, it can't be a typo or honest mistake each time. Cancel the bet and move on, if OP or anyone bets bad lines repeatedly then ban them.

**jtoler** · 11-10-19, 01:00 PM

Originally posted by fried cheese

i see that ppl are still supporting books punishing ppl for their own incompetence. it would be hilarious if target mispriced some $20 item for $2 and then got pissed at you for trying to buy it and banned you for shot taking.

online books have turned some gamblers into hoes. the gambler speaks highly of a book that pays when it should be given a book pays

**NBAtanker** · 11-10-19, 01:06 PM

Originally posted by jtoler

online books have turned some gamblers into hoes. the gambler speaks highly of a book that pays when it should be given a book pays

Yeah kind of agree on this, all books should pay if they take your deposit

**fried cheese** · 11-10-19, 01:15 PM

Originally posted by DroopyDog

And if a bank makes an error in your account, and you spend it, what happens? I mean, its not your fault the bank made an error

Seems silly to hold sportsbooks to higher standards than banks

you are talking about when a bank credits you a different amount than what you and they both expected should be credited. that is different than a bank advertising a cd for 10% interest and then when everyone took them up on it they later said that they meant 1% and voided all the contracts that they made with customers and then closed all their bank accounts in anger.

a bet is a contract. now if you won a bet for $10 dollars and the book credited you $100 then took back $90 later, then i doubt anyone would be mad about that because the contract that you made with the book was for $10 and not $100.

a bad line is only an opinion. books can just post bad lines and only void the ones that lose to freeroll ppl.

**TommieGunshot** · 11-10-19, 01:37 PM

Originally posted by DroopyDog

And if a bank makes an error in your account, and you spend it, what happens? I mean, its not your fault the bank made an error

Seems silly to hold sportsbooks to higher standards than banks

If that happened, any bank would be willing to have open communications to fix their mistake. If they weren't willing to do what is right to fix there mistake, regulators would step in. 5dimes is not willing to do that, because they know they can offer horrible and unethical customer service and still get an A+ rating just by paying some guys off.

**loser711** · 11-10-19, 02:26 PM

I thought SBR helped w this kinda stuff....or maybe they don't believe it happened. If true story, voiding the bet ok but banning the customer is outrageous. As a USA player who wagers on Soccer, I would be in deep doo without 5 Dimes, Heritage too. Bookmaker and Vegas books are weak on Soccer offers.

**Optional** · 11-10-19, 03:33 PM

Originally posted by loser711

I thought SBR helped w this kinda stuff....or maybe they don't believe it happened. If true story, voiding the bet ok but banning the customer is outrageous. As a USA player who wagers on Soccer, I would be in deep doo without 5 Dimes, Heritage too. Bookmaker and Vegas books are weak on Soccer offers.

SBR can't tell any book what customers they have to accept.

They can refuse service to, or boot, anyone for any reason they like, or for no reason given.

**TommieGunshot** · 11-10-19, 03:59 PM

Originally posted by Optional

SBR can't tell any book what customers they have to accept.

They can refuse service to, or boot, anyone for any reason they like, or for no reason given.

You can tell someone who books a wager that the right thing to do is to honor their bet. And if they don't do that, it is stealing, according to most non-corrupt regulations. If any US regulated sportsbook tried to do this, they would be forced to honor the bet and likely have to pay a significant fine. When 5dimes does this (and they do it regularly), SBR makes sure they keep their A+ rating

**Optional** · 11-10-19, 04:09 PM

US sportsbooks can refuse service for any reason they like too.

And I'd bet dollars to donuts you will be saying offshore rules were better in a few years time.

**TommieGunshot** · 11-10-19, 04:24 PM

Originally posted by Optional

US sportsbooks can refuse service for any reason they like too.

And I'd bet dollars to donuts you will be saying offshore rules were better in a few years time.

In US sportsbooks, all tickets go as written. That will never change. And so long as their are people willing to accept payoffs in exchange for giving the offshore books an A+ rating while stiffing customers, they will never change either.

US sportsbooks have been taking bets for over 50 years. Offshore for about half that time. If the rules for offshore books aren't better than US by now, what's going to happen in the upcoming few years to make things any different?

**Optional** · 11-10-19, 04:27 PM

KYC
AML
SoF
SoW

Terms you may grow to dread.

And I believe you are wrong about US sportsbooks not having rules about cancelling obvious errors like this one.

**Shifty** · 11-10-19, 05:27 PM

They're happy to get rid of players who take good numbers. Your futures bets were just an excuse. If a losing player made those bets he wouldn't be banned.

**Hu$tle** · 11-10-19, 05:32 PM

all comes down to books can do whatever they want

**bobbywaves** · 11-10-19, 05:32 PM

I don't bet into obvious bad lines. Waves simply max bets terrible offerings like this, for an easy $1,200:

5Dimes needs to take responsibility for posting bad lines, as the customer isn't always aware the line is bad.

At least the OP can take solace in his tremendous NBA career.

**Ghenghis Kahn** · 11-10-19, 08:12 PM

So how much did you bet on these futures? Since you won't answer that question, it's gotta be more than a few bucks.

I'm pretty sure 5dimes can tell an angle shooter from a guy that didn't know it was a bad line.

**bobbywaves** · 11-10-19, 08:46 PM

Originally posted by DroopyDog

And if a bank makes an error in your account, and you spend it, what happens?

I close my account, bank learns to be more careful.

**ShanghaiBeijing1** · 11-10-19, 09:18 PM

Originally posted by DroopyDog

And if a bank makes an error in your account, and you spend it, what happens? I mean, its not your fault the bank made an error

You are right, it's not your fault.

However....
the banks books and records eventually do not reconcile, and they discover the error. They eventually debit your account for the amount you spent that did not belong to you. If you have the funds, then they get their money back. If you do not, they start charging you interest for the credit that was extended to you. If you cannot pay back including the interest that is accruing, then they eventually report you to the agencies effectively ruining your credit and your ability to do anything such as rent an apartment, buy a home, get a job, open utilities or a mobile phone line, etc. (assuming you live in the U.S. of A). This and deploying aggressive debt collectors to retrieve their money causing further aggravation for you simply because you thought you could take a shot and spend money that accidentally ended up in your account due to a glitch or human error.

But hey, it wasn't your fault....