Scam Report - Mybookie.ag - $4500 USD

[AuWillow]

Hello SBR Team + Community,

Id like to firstly thank some of the members here for making me aware of this forum. Gods work.
With this post i hope to make the readers of this forum aware of a turn of events at mybookie.ag but also holding out hope that the fine gentlemen here may be able to put pressure on mybookie.ag to return my monies.

I have filed a sportsbook complaint with SBR but while i wait for the results of that, please find my story underneath.

FRAT VERSION :-
Mybookie.ag disabled my verified account of 1.5-2 years. Citing they no longer accept Australians. They then Retroactively canceled every single pending bet i had ( about 2.3k USD ) and withheld the balance $2.2k USDish.

They offered to return my first (but not only) deposit of $499. Let me be absolutely clear, there is no allegation by Mybookie against me of wrong doing. They say as much in the chat. They simply say this is a change of rules and they no longer support Australian players on the site.

Longer version with proof and chat logs to come.

[AuWillow]

Long Version with proof :-

After not being able to log in, i hop on live chat. Amy informs me of the rule change. For prosperity sake and because the irony is not lost on me, I take a photo with Mybookie's T+C's in the background.




My spider senses start to tingle when she mentions "line manager". Not allowing Australians would not be a line managers decision. However perhaps lost in translation.
Im also annoyed that they are canceling my pending bets. I've got some good bets on at decent odds but if they are going to refund then i can live with that.

Its a long 24 hr wait.

Next morning below.

Still unable to log in, i hop on chat again. I ask the question i was dreading and get the response i was dreading. I've been swindled.



The conversation with the "supervisor" below.



Dase stating that they will only return my original deposit of 499.



Just in case MYB try to change the story. Dase stating there was no issue with my play.



My account was verified in March/April ( i can provide proof of that ) around the time when barstoolsports was fighting with mybookie. That spooked me but i knew some people who had withdrawn successfully from mybookie so i decided to hold off withdrawing to try and avoid being limited. Which is what generally happens when you start to withdraw $ from books. Silly me.

Happy to answer any questions people may have and would love to hear your thoughts on the matter.

[AuWillow]

Hmmm, pictures are not coming up but they are in the post preview. One moment, i will try to fix them.

Edit - Pictures added.

[Optional]

Which Australian mobile carrier plan do you have that does not allow international phone calls?

Or are you just unwilling to pay for the call?


Find a way to call them and discuss it would be my suggestion.

Then if you cannot sort it out, you could submit an SBR complaint form and we may be able to help.


From what you say, you obviously should be paid. This should not be that tough to sort out I think.

[PunisherIND]

Any other Australian players at mybookie that can confirm or deny?

Also, shouldnt pending wagers be honored? I know when bovada stopped accepting players from NY they honored my pending bets.

[milwaukee mike]

wow this is heartbreaking

they booked those bets, there would be no justification for cancelling all of them, total theft

[Optional]

Any other Australian players at mybookie that can confirm or deny?

Also, shouldnt pending wagers be honored? I know when bovada stopped accepting players from NY they honored my pending bets.

Usually pending wagers should be honored.

But his current balance is the more pressing issue.

[PunisherIND]

Usually pending wagers should be honored.

But his current balance is the more pressing issue.

Agreed that is the bigger concern. But i think it goes without saying that current balance needs to be paid otherwise it's outright theft.

Curious to hear if there are other aussie players out there. All of this sounds very shady by mybookie.

[punintended]

penetrate. Don't like seeing this having just made a big deposit there. They tried to screw me out of my 100% bonus and changed the rollover from 10x to 20x after taking my deposit.

[Keewatinking21]

Same thing for me!!!! changing the 10x to 20x!! and my deposit was only for 300 bucks!!

penetrate. Don't like seeing this having just made a big deposit there. They tried to screw me out of my 100% bonus and changed the rollover from 10x to 20x after taking my deposit.

[Sean Adkins]

Hopefully they get this right and refund the full balance. I've always had positive experiences with them. Always paid in a timely manner. Please keep us posted. I would like to keep using them love that 100% bonus

[LAbra2k]

@Mybookie i know you are reading here. Be honestly and give that guy his full balance. WTF is this?

[DontTailMe]

Terrible move by MyBookie. OP should have his full balance paid out and pending wagers restored if that is what OP desires. They should not cancel out contracts which were agreed to before their policy changed. If MyBookie cannot restore the pending wagers, then they should throw an additional bonus on top of OP’s full balance payout to make up for this stupidity.

[AuWillow]

Which Australian mobile carrier plan do you have that does not allow international phone calls?

Or are you just unwilling to pay for the call?


Find a way to call them and discuss it would be my suggestion.

Then if you cannot sort it out, you could submit an SBR complaint form and we may be able to help.


From what you say, you obviously should be paid. This should not be that tough to sort out I think.

Hello Op,

I had recently changed mobile carriers and had not enabled international calls. I am happy the situation played out over chat so i can provide evidence to the people. In saying that, I do plan on calling today as i have since enabled international calls.

Im not holding my breath though ( end of my last chat with the "supervisor" yesterday below )

[AuWillow]

Waiting to take my wife to the train station, I will call after that. So will post an update with the outcome of the call within the next 2 hrs.

Also, thanks for all the messages of support guys. I appreciate it.

[TheMoneyShot]

wow this is heartbreaking

they booked those bets, there would be no justification for cancelling all of them, total theft

I get MyBookie advertisements always sent to my home. Have no idea how they got my address. Trash book.

One time they offered me $1,000 Cash Bonus for $1,000 lol yeah... I'm sure they'd pay you lol

[lonnie55]

From what you say, you obviously should be paid. This should not be that tough to sort out I think.

Where do you take your optimism from? Sounds like a definitive decision

[Optional]

Where do you take your optimism from? Sounds like a definitive decision

I was also thinking i sounded a bit optimistic when I re-read that.

I probably should have said, this should not be a problem as surely a manager will see the OP needs to be paid out.

[ShanghaiBeijing1]

I'm trying to understand this from the bookie's perspective. Are they saying that they are entitled to your previous earnings now that they no longer allow Australian accounts? The only place on their T&C's where they say anything about confiscating funds is for duplicate accounts. There's also interesting language about their supposed "limited" liability...

Good luck with your phone call. Stay calm and try to gather or agree as many facts as possible.

[dj_destroyer]

Seems like an obvious downgrade from C+ to D+ or worse. Sucks to hear this happened but remember to play at B+ books or better, if not A. Hoping SBR can put some pressure on for you.

[tastylacey2019]

I get MyBookie advertisements always sent to my home. Have no idea how they got my address. Trash book.

One time they offered me $1,000 Cash Bonus for $1,000 lol yeah... I'm sure they'd pay you lol

i get the same it is either bookmaker/ legendz when it was that or sbr maybe you never know.

[AuWillow]

I callled Mybookie and spoke to "bruce". He towed the company line. Apologized and said i played from a now restricted country.

I said to him.

A) Australia is not on your own restricted country list - https://mybookie.ag/terms-conditions/
B) I verified my account (sending in my drivers license ) in April 2019.
C) I have a chat transcript from March ( when mybookie was fighting with barstool sports ) where they confirm my account was fine and there was no issue with it.

One thing he did let slip was that my total was $4450 but he quickly corrected himself and said $499.

They are not budging here, any help would be appreciated.

[AuWillow]

I'm trying to understand this from the bookie's perspective. Are they saying that they are entitled to your previous earnings now that they no longer allow Australian accounts? The only place on their T&C's where they say anything about confiscating funds is for duplicate accounts. There's also interesting language about their supposed "limited" liability...

Good luck with your phone call. Stay calm and try to gather or agree as many facts as possible.

Yes, that is my understanding. Australia has now been placed on the restricted list and they are retroactively keeping all of my winnings over the previous 2 years. This is straight up theft.

[PunisherIND]

I'm trying to understand this from the bookie's perspective. Are they saying that they are entitled to your previous earnings now that they no longer allow Australian accounts? The only place on their T&C's where they say anything about confiscating funds is for duplicate accounts. There's also interesting language about their supposed "limited" liability...

Good luck with your phone call. Stay calm and try to gather or agree as many facts as possible.

T&Cs seem to be silent on this situation, so maybe this clause should kick in:

House Rule 20. Any situations not covered by the rules described herein or elsewhere on the mybookie Sportsbook, Casino and Racebook website will be settled by applying the rules of the Nevada Gaming Commission.

[Keewatinking21]

This is such a joke. They will never get my business again if they are legitimately going to steal your funds.

[moojoo]

Im shocked with their behavior. How they can exit the market and cancel all bets player ever made. Genuine bookies send you mail few months in advance informing you to request withdrawal of your outstanding balance.

Regarding his pending bets i would even consider fair to void them and pay out stake,but to cancel his history and return deposit is just plain theft.
Would they pay his deposits if he lost his money in process.
If they dont do right thing here they must be blacklisted by SBR!
Dont doubt OPT will get this shit sorted.

[DontTailMe]

This is such a joke. They will never get my business again if they are legitimately going to steal your funds.

I will also pull out of MyBookie if they don't make this right. If OP had been a losing player and lost $4500 to them over the life of his account, would they have given his $4500 back when they decided to ban Aussies? Of course not. Therefore...

OP'S ENTIRE HISTORY WITH MYBOOKIE WAS ONE GIANT FREE ROLL!!

And that's not even getting into the fact that they also cancelled a bunch of his pending wagers - contracts both sides agreed to.

[DontTailMe]

I callled Mybookie and spoke to "bruce". He towed the company line. Apologized and said i played from a now restricted country.

I said to him.

A) Australia is not on your own restricted country list - https://mybookie.ag/terms-conditions/
B) I verified my account (sending in my drivers license ) in April 2019.
C) I have a chat transcript from March ( when mybookie was fighting with barstool sports ) where they confirm my account was fine and there was no issue with it.

One thing he did let slip was that my total was $4450 but he quickly corrected himself and said $499.

They are not budging here, any help would be appreciated.

This is all damning evidence. Pay the man.

[Frank]

I have been telling everyone this is the worst book on the planet for a few years now since they stole from me.

Read about it here:

https://www.sportsbookreview.com/forum/sportsbooks-industry/3429668-mybookie-experience-warning.html

SBR tried for me and they would not budge and said they could care less what SBR thinks is fair or right.

I hope you have better success but they are absolute garbage who try to screw anyone they can.

Good luck to you.

[AuWillow]

Thanks guys, I appreciate the support.

[dj_destroyer]

I have been telling everyone this is the worst book on the planet for a few years now since they stole from me.

Read about it here:

https://www.sportsbookreview.com/forum/sportsbooks-industry/3429668-mybookie-experience-warning.html

SBR tried for me and they would not budge and said they could care less what SBR thinks is fair or right.

I hope you have better success but they are absolute garbage who try to screw anyone they can.

Good luck to you.

Very odd that SBR upgraded them from C to C+ between your complaint and now (on Nov. 13 2018 to be exact). Should have been downgraded and now definitely should be given D- or F.

[Rabbi]

This Book needs down graded to a F rating.

I wont give a prediction on this, I will give everyone here a spoiler.

This is what you will see in the future from My Bookie:

You will see in the near future some different states where
sports betting becomes legal appear on their restricted list.
You will then see them pull this tactic on other bettors from
that state(s). They are tipping their hands and telegraphing
their future motives and strategy.

[AuWillow]

Fwiw, Here is my successful verification in April.

[JustBleedFan]

I have money at MyBookie.ag too and this kind of shameless theft is really concerning. They are spending money advertising all over the internet and on podcasts like Anik & Florian to attract new customers. So why risk this kind of bad publicity by confiscating money for made up reasons for a few grand? They're not making enough profit by treating customers fairly? It seems so shortsighted.

[dj_destroyer]

I have money at MyBookie.ag too and this kind of shameless theft is really concerning. They are spending money advertising all over the internet and on podcasts like Anik & Florian to attract new customers. So why risk this kind of bad publicity by confiscating money for made up reasons for a few grand? They're not making enough profit by treating customers fairly? It seems so shortsighted.

You should let those podcasters know... I know they're getting paid but they probably care somewhat about the wellbeing of their listeners.