Scam Report - Mybookie.ag - $4500 USD

[lonnie55]

Where are the other Australians who played at MyBookie?

[DontTailMe]

Long Version with proof :-

After not being able to log in, i hope on live chat. Amy informs me of the rule change. For prosperity sake and because the irony is not lost on me, I take a photo with Mybookie's T+C's in the background.




My spider senses start to tingle when she mentions "line manager". Not allowing Australians would not be a line managers decision. However perhaps lost in translation.
Im also annoyed that they are canceling my pending bets. I've got some good bets on at decent odds but if they are going to refund then i can live with that.

Its a long 24 hr wait.

Next morning below.

Still unable to log in, i hope on chat again. I ask the question i was dreading and get the response i was dreading. I've been swindled.



The conversation with the "supervisor" below.



Dase stating that they will only return my original deposit of 499.



Just in case MYB try to change the story. Dase stating there was no issue with my play.



My account was verified in March/April ( i can provide proof of that ) around the time when barstoolsports was fighting with mybookie. That spooked me but i knew some people who had withdrawn successfully from mybookie so i decided to hold off withdrawing to try and avoid being limited. Which is what generally happens when you start to withdraw $ from books. Silly me.

Happy to answer any questions people may have and would love to hear your thoughts on the matter.

FYI - Not only do they not exclude Australia in their list of restricted nations, but they actually include Australia on the very same page:

[Optional]

I callled Mybookie and spoke to "bruce". He towed the company line. Apologized and said i played from a now restricted country.

I said to him.

A) Australia is not on your own restricted country list - https://mybookie.ag/terms-conditions/
B) I verified my account (sending in my drivers license ) in April 2019.
C) I have a chat transcript from March ( when mybookie was fighting with barstool sports ) where they confirm my account was fine and there was no issue with it.

One thing he did let slip was that my total was $4450 but he quickly corrected himself and said $499.

They are not budging here, any help would be appreciated.

That's disappointing. good job for trying.

Make sure you send that complaint in and we can give it a try for you now.

https://www.sportsbookreview.com/sportsbook-complaint/

[milwaukee mike]

I have money at MyBookie.ag too and this kind of shameless theft is really concerning. They are spending money advertising all over the internet and on podcasts like Anik & Florian to attract new customers. So why risk this kind of bad publicity by confiscating money for made up reasons for a few grand? They're not making enough profit by treating customers fairly? It seems so shortsighted.

obviously not... bonus books can't let sharps or others beat them up, or their business model becomes a total failure

that business model is based on people losing at a 4% clip, and/or shoving off a bunch of dough in the casino... or quite often the business model is based on money only flowing in one direction

[Daddy89]

It's a trash book...

[AuWillow]

That is some nice sleuthing DontTailMe. I didn't pick up on that. I have lodged my complaint and awaiting official feedback from SBR Reps.
Fingers crossed. To me, this seems like an open and shut case. Lets see how much Mybookie value their reputation.

If they choose not to pay me, that is a danger for everyone regardless of where they currently live. What is stopping them retroactively canceling anyone's bets citing they live in a now non supported country/state.

[punintended]

I'd post about this on twitter as well. Would be good if you could get some well known people in the gambling industry to retweet it.

I just deposited a few days before this post and I'm already preparing for the fight to get my money out.

[DontTailMe]

If you do Tweet this story, link it here so people can help spread.

[Beelzebubzy]

https://twitter.com/oddsbeast/status/1181333920463245312?s=21

theres the link

they are robbing this man of his money

efff this book

[PD77]

This book needs to have an F rating. I thought Dave Portnoy put them out of business, or maybe this is the tailend?

https://www.thelines.com/barstool-vs-mybookie-and-offshore-sportsbooks/

[BigJay]

Shit book who many have said will eventually stiff winners and find many excuses not to pay in a timely manner or at all. They also make up new rules and excuses as you go along all to get out of paying.

Sad part is they put a ton into advertising so you know they’ll always get new customers who don’t do their research.

They deserve an “F” rating here but have probably purchased a higher one. How they got bumped up in ratings at SBR instead of down is insane.

[AuWillow]

https://twitter.com/oddsbeast/status...463245312?s=21


theres the link

they are robbing this man of his money

efff this book

Thank you, I appreciate any retweets people can give. If not for me, then for the next person.

I am just waiting to hear back from SBR regarding my case. I will keep you all updated.

[Beelzebubzy]

Guys let’s help this guy out.

willow seems like a decent dude

[pokerbok]

Any other Australian players at mybookie that can confirm or deny?

Also, shouldnt pending wagers be honored? I know when bovada stopped accepting players from NY they honored my pending bets.

I can confirm that the exact same thing happened to me.

I had $13,000 of winning removed from my account and deposits only refunded.

Again I have evidence that I was not accused of wrong doing, I even have evidence of a customer service agent telling me as an Aussie I could bet and that I could deposit on the same phone call, and then a line manager telling me my winnings were all being taken because I am Australian.

Also I have had account for a few years and in the past lost money, I never had any issues until I ran my balance from $3000 deposits a few months ago to a balance of $18,050 and my account was locked.

I asked if my losses would have been refunded if I had lost, and was told no.

[BigJay]

I can confirm that the exact same thing happened to me.

I had $13,000 of winning removed from my account and deposits only refunded.

Again I have evidence that I was not accused of wrong doing, I even have evidence of a customer service agent telling me as an Aussie I could bet and that I could deposit on the same phone call, and then a line manager telling me my winnings were all being taken because I am Australian.

Also I have had account for a few years and in the past lost money, I never had any issues until I ran my balance from $3000 deposits a few months ago to a balance of $18,050 and my account was locked.

I asked if my losses would have been refunded if I had lost, and was told no.

So no issues with deposits at MyBookie if you’re from Australia? Only on withdrawal of winnings?

Shocking. Great C+ book here. When are they going to be given the F they deserve?

Hope you get your winnings back somehow.

[Beelzebubzy]

Give these foookers an F and warn all others about this

[Frank]

I can confirm that the exact same thing happened to me.

I had $13,000 of winning removed from my account and deposits only refunded.

Again I have evidence that I was not accused of wrong doing, I even have evidence of a customer service agent telling me as an Aussie I could bet and that I could deposit on the same phone call, and then a line manager telling me my winnings were all being taken because I am Australian.

Also I have had account for a few years and in the past lost money, I never had any issues until I ran my balance from $3000 deposits a few months ago to a balance of $18,050 and my account was locked.

I asked if my losses would have been refunded if I had lost, and was told no.

And here is the 2nd person they screwed.

Just imagine how many people they are screwing over that don't know where to file a complaint to.

Not that they care what SBR says anyways.

[ARob94]

Willow, I'm Sydney based and had the exact thing happen as well. I had $3k Australian in my account and was told they would only refund my $700 deposit. I've submitted a similar complaint through here.

EDIT: Been speaking with a MyBookie rep through Twitter who assures me that we will be paid.

[AuWillow]

Poker, Arob when did this happen ?

[ARob94]

Poker, Arob when did this happen ?

I noticed for the first time on Sunday it said contact customer support when I submitted a bet. I didnt think much of it and didnt get around to contacting them until this morning when I got the bad news on live chat.

The MyBookie rep who I finished talking with on Twitter 20 minutes ago said it'll be sorted tomorrow. Tweet @AnonymousGamblr to fast track yours too.

[mrpapageorgio]

I noticed for the first time on Sunday it said contact customer support when I submitted a bet. I didnt think much of it and didnt get around to contacting them until this morning when I got the bad news on live chat.

The MyBookie rep who I finished talking with on Twitter 20 minutes ago said it'll be sorted tomorrow. Tweet @AnonymousGamblr to fast track yours too.

IIRC, that was the same Twitter that had the spat with Dave from Barstool. Basically tweeted something busting his chops (I think making fun of a losing bet). Dave didn't take it well and unleashed the Barstool fandom at him. Personally, I thought he should've shot back asking why Dave couldn't take a little ball busting (MyBookie was a sponsor of theirs at one point), but instead put his tail between his legs and ran away.

[AuWillow]

I noticed for the first time on Sunday it said contact customer support when I submitted a bet. I didnt think much of it and didnt get around to contacting them until this morning when I got the bad news on live chat.

The MyBookie rep who I finished talking with on Twitter 20 minutes ago said it'll be sorted tomorrow. Tweet @AnonymousGamblr to fast track yours too.

Did he say you would get your pending and balance? Or just your initial deposit ?

Edit - NM, i see your edit. We will see. The first person i spoke to said my funds would be returned as well. Then 24 hrs later it was just my initial deposit.

Keep me up to date. Fingers crossed.

[ARob94]

Did he say you would get your pending and balance? Or just your initial deposit ?

Sounds to me like initial + winnings.

[DontTailMe]

I can confirm that the exact same thing happened to me.

I had $13,000 of winning removed from my account and deposits only refunded.

Again I have evidence that I was not accused of wrong doing, I even have evidence of a customer service agent telling me as an Aussie I could bet and that I could deposit on the same phone call, and then a line manager telling me my winnings were all being taken because I am Australian.

Also I have had account for a few years and in the past lost money, I never had any issues until I ran my balance from $3000 deposits a few months ago to a balance of $18,050 and my account was locked.

I asked if my losses would have been refunded if I had lost, and was told no.

Willow, I'm Sydney based and had the exact thing happen as well. I had $3k Australian in my account and was told they would only refund my $700 deposit. I've submitted a similar complaint through here.

EDIT: Been speaking with a MyBookie rep through Twitter who assures me that we will be paid.

Two more account lifetime FREE ROLLS. Must be nice to be in that kind of business where you have zero risk and only profit.

MyBookie's rules clearly do not restrict Australia, and in fact, they display the Australian flag along with other accepted nations. If MyBookie wants to change their policies. then they should pay these gentlemen their full balances, plus a bonus for any voided pending wagers, update their rules and start rejecting new Australian accounts as of today. Don't screw people over who have done nothing wrong.

[AuWillow]

I see mybookie has updated their TC and now have Australia on their ban list.

[Optional]

I can confirm that the exact same thing happened to me.

I had $13,000 of winning removed from my account and deposits only refunded.

Again I have evidence that I was not accused of wrong doing, I even have evidence of a customer service agent telling me as an Aussie I could bet and that I could deposit on the same phone call, and then a line manager telling me my winnings were all being taken because I am Australian.

Also I have had account for a few years and in the past lost money, I never had any issues until I ran my balance from $3000 deposits a few months ago to a balance of $18,050 and my account was locked.

I asked if my losses would have been refunded if I had lost, and was told no.

Willow, I'm Sydney based and had the exact thing happen as well. I had $3k Australian in my account and was told they would only refund my $700 deposit. I've submitted a similar complaint through here.

EDIT: Been speaking with a MyBookie rep through Twitter who assures me that we will be paid.

Would you two please submit a Sportsbook Complaint too?

Three instances at once will give more weight to the issue.

https://www.sportsbookreview.com/sportsbook-complaint/

[lonnie55]

I know it's like talking to a brick wall but I hope that SBR reconsiders the rating this time.

[jjgold]

scam websites and touts promote them all you need to know

[PunisherIND]

IIRC, that was the same Twitter that had the spat with Dave from Barstool. Basically tweeted something busting his chops (I think making fun of a losing bet). Dave didn't take it well and unleashed the Barstool fandom at him. Personally, I thought he should've shot back asking why Dave couldn't take a little ball busting (MyBookie was a sponsor of theirs at one point), but instead put his tail between his legs and ran away.

Interesting. Anonymousgamblr is the "head oddsmaker and risk manager" at mybookie. He disappeared from twitter after the portnoy/barstool fiasco. I wasn't sure if he was fired, but based on this info it appears they only muzzled him.

[BigJay]

scam websites and touts promote them all you need to know

I would argue SBR promotes them with a grade much higher than they deserve. They even got a grade increase fairly recently.

So JJ, why would this book be given a C+ rating by SBR?

That would lead many to believe their funds are relatively safe there. Although they wouldn’t be considered one of the top books, their SBR rating implies they would fall somewhere in the middle. I could see a lot of people making that mistake if they stumble upon SBR’s ratings guide.

Funds and winnings clearly aren’t safe at MyBookie. They deserve a much lower rating, probably as low as F, in my opinion.

Or you could just poll everyone who has posted on SBR that they’ve either stiffed, pulled slow-pay no-pays, changed rollover rules mid-stream making them impossible to meet, canceled bets, voiding winnings, and the list goes on and on.

This is a book that has plenty to spend on advertising to reel in new customers, but their funds mysteriously disappear when it’s time to pay out winnings.

Anyone who has a say in rating MyBookie, and doesn’t have them rated near the very bottom of the barrel when it comes to choices you can make when selecting a Sportsbook, is borderline complicit in their treatment of customers.

[ARob94]

Would you two please submit a Sportsbook Complaint too?

Three instances at once will give more weight to the issue.


https://www.sportsbookreview.com/sportsbook-complaint/

Already have mate

[Vaughany]

Dis is Number 1 Bullshit! Sort it out SBR - mybookie should be on your blacklist!

[terpkeg]

Dis is Number 1 Bullshit! Sort it out SBR - mybookie should be on your blacklist!

Make this right. You tell them they get blacklist of Willow not paid.

[Keewatinking21]

Could not agree more. If they honestly cant make this right over 4,500 dollars then they deserve to fall.

Make this right. You tell them they get blacklist of Willow not paid.

[Crusherrr]

I can confirm that the exact same thing happened to me.

I had $13,000 of winning removed from my account and deposits only refunded.

Again I have evidence that I was not accused of wrong doing, I even have evidence of a customer service agent telling me as an Aussie I could bet and that I could deposit on the same phone call, and then a line manager telling me my winnings were all being taken because I am Australian.

Also I have had account for a few years and in the past lost money, I never had any issues until I ran my balance from $3000 deposits a few months ago to a balance of $18,050 and my account was locked.

I asked if my losses would have been refunded if I had lost, and was told no.

Tell them you're Mark penetrating Vos and scamming you is going to hurt them way more than simply paying the balance owed.