Not matter what they said it the same level like 1xbet-everything is ok until withdrawn so depend of bookmaker they use fake bets,endless KYC or false accusation of course not for all players as lonnie said only for people with edge who makes profits
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I was shocked today they actually responded to me via live chat, after ignoring for 3 weeks.
Basically they said "we actually weren't ignoring you, we sent the responses, but I'm not sure if they were delivered, I'm sorry the issue was on our end", like what? As if that's how emails work lmao.
Then the guy went to my bet history to "check if everything is okay", and he said "I don't see anything unusual about the bet". So apparently after hundreds of 10€ - 50€ bets it's "nothing unusual" that out of nowhere I decided to cancel my withdrawal request that was sitting there for 2 weeks, and I dropped all my money on some Senegal-Uruguay football match. He even told me that the withdrawal request and bet was placed using my I.P. address, what a joke lmao. They are saying their "anti-fraud" department found no issues with my account, as if they even have an "anti-fraud" department.Comment -
In the exact same position as you with 18Bet.
It has been 12 days since I sent the email to their anti-fraud department, but still no correspondence.
I'm not sure what you guys think, but if I worked for a firm like this and saw a situation like this, I would at least make it clear that I was willing to communicate with the customer, even if I didn't have a solution yet.Comment -
mosqueeto
What is your current situation and what have you done?
Have you made a complaint to their licencors?Comment -
Any ideas of what to do next from you guys?
Or should I just wait it out for them to reply back?Comment -
It's easy for them, they just tell me the bet was made via my I.P. address and there is nothing I can do about it.
I don't think they are even licensed, they had written somewhere on their website that their licencor email is complains@gaminglicences.com, seems like a fake email which doesn't respond to me, and such website "gaminglicences.com" doesn't even exist, but now I actually can't even find anywhere on their website complains@gaminglicences.com mentioned, which means they edited something last 2 weeks or I just can't find it.Comment -
Just another example of how easy it is for off shore books to screw you guys out of your winnings and your money.Comment -
Guys, I finally got a reply back from MGA:
Dear Mr. Punladda,
Further to the below case, please be informed that we have received information from the representative of Shark77 Limited (18bet.com) who have informed the MGA that there were no abnormalities on your account. Please note that it is important to keep your password secure at all times and that the operator is not responsible for the safe keeping of your credentials. In addition please see their Terms and Conditions which clearly states thathttps://www.18bet.com/en/pages/terms-and-conditions/
“…you should ensure that your username and password do not become easily accessible by third parties, as any transactions carried out via your account will remain your responsibility, whether you have given authorization for such actions or not. If you suspect that your username or password have been obtained by others without you having given prior approval, you should immediately change your password in order to avoid further unauthorized actions”
We wish to remind you that when you created your account you agreed to adhere to the Terms and Conditions and therefore the MGA cannot offer you further support with this specific case seeing that you had agreed to such Terms. We will have to consider the complaint case closed.
Regards,
Kris
Kristian Hans Cassar
Player Support OfficerComment -
Given all of the details and multiple other cases with the same group of firms and within similar time periods, I would have thought that MGA would have at least looked into this case a little more.
From their email, it seems like 18Bet gave them the same generic response as they gave me over live chat, that my password could have been stolen, and MGA just took this at face value and repeated it back to me.
The final line of the email really gets to me.
"We will have to consider the complaint case closed."
In my honest opinion the never never even got opened.
I get that 18Bet "informed the MGA that there were no abnormalities on your account" but that doesn't help at all.
18Bet already said this to me.
But I went to MGA to ask them to push 18Bet for proof.
Does anyone have any ideas of how to go forward with this?
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It's clear from all of these cases that we can't have all have had our passwords stolen at the time when we have a pending withdrawal.
Then a string of losing bets get placed which covers the value of the pending withdrawal and the majority of the remaining balance.
Also, just to be clear all of the players bets don't match their previous betting history and the bet stakes are pretty evenly distributed and sometimes (we think) exceed the maximum bet allowed for the player to normally place.
So, I just want to push as hard as possible for them to prove that I placed the bets on my account, or for us to show that I didn't, from this thread it is pretty clear that I didn't.
But proving it dealing with a firm that refuses to co-operate or give information makes it next to impossible.Comment -
Optional
you mentioned in mosqueeto's post that we can ask their technology provider for information.
How would we go about this?
Do you think we would be able to get data like IP Address login information for the times, that those fraud bets were placed?
Or see how they were added to the system etc?
Or is that not how its works?Comment -
I think it at least proves a single support/security department handles these books problems.
The 18bet rep comes across as willing to discuss as usual. They have a veneer of professionalism. I'd be surprised if they really want to defend these problems once someone high enough realizes the issue is real..Comment -
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This is a terrible situation and I hope it gets resolved.
Do you think these sites are actually placing these bets? Or do you think they are just fudging the books?
According to records they have won like 25 bets in a row which is even more fishy.Comment -
Happy you got your money out of there man
I still have over 1k in there (from the unsettled at the time bets and remaining balance that didn't get taken)
But I'm scared to withdraw it because I think 1 of 2 things will happen:
1) The withdrawal will get cancelled and losing bets will be added again.
2) The withdrawal will go through, but then they will close the account and any chance of seeing the 6600 will be gone.
I can't seem to get babibet in my country, but I can access the 1bet and 18bet websites from here. (I don't have an account with 1bet)
They share the same live chat agents, so I'm assuming they share a lot more too.Comment -
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Sorry to keep on about the email reply from MGA, but it really annoys me how little effort they put into this response.
They are trying to say that the losses made on the account can be explained by my username and password being compromised.
However they saw no abnormalities on my account, i.e big differences in IP's.
So those two don't make any sense.
If password was compromised - the person would have logged in from a different IP and hence there would be an abnormality.
If password was not compromised - then the IP would be the same (on the apparent login) so there would be no reason for them to bring up this login information business.
"We wish to remind you that when you created your account you agreed to adhere to the Terms and Conditions and therefore the MGA cannot offer you further support with this specific case seeing that you had agreed to such Terms."
I think they are referring to the term that talks about keeping the login details secure, but there is literally nothing to show that my password was compromised, so this doesn't make much sense too.
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May I ask how many characters your password was made of?Comment -
Several reasons for multi-brand strategy, e.g.:
- many players only register at a book to retrieve a bonus; if you operate two (multiple) sites instead of only one you raise the chance that the same player loses his deposit two (multiple) times at two (multiple) sites
- if the image of one brand gets damaged or if one site is being attacked by DDos or anything like that you still have another brand you can rely on
- it raises the chance of being found by someone who is googling for (new) sportsbooksComment -
They wrote me paragraphs after paragraphs about protecting my password, even though they literally said the bets were placed using my I.P. Address, I responded to them pointing it out, and of course they just ignore, it's amazing how easy it is for them. What annoys me the most is that they are still live, allowing people to register, deposit, and place bets.Comment -
Sorry for the late replies Guys
10 Characters made up of 2 Capitals and 1 number (No special characters) and the rest lower case letters.
It contains 3 small words making a small phrase which is a reminder of a funny childhood memory childhood memory.
But I have changed it since then.Comment -
I hope SBR won't lose its focus on supporting you guys on that one
BTW Although it doesn't really matter I have found out that your account at 18bet gets locked if you type in the wrong password 5 timesComment
