balcbriana, over the years I have learned that the books respond to polite level headed complaints and requests very Fairly esp to loyal customers...so many times I’ve emailed and asked for a free play due to an issue or a regrade or adjustment to account balance....do what optional says in polite way and you have a chance though you really don’t deserve...also show them prof the deposit cleared your bank if not no case at all
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Just go and tell them you are willing to send the $300 some other way IF it has been declined.
Are you happy to do that?
Email to do this so you do not have to go through a customer service person as middle man in communication.
This is all the words you needed to use from the start. Arguing that you know it either is not cancelled or that they declined it to cheat you will do nothing but ensure they follow their rules to the letter. Which are, declined deposit = cancelled betting..Comment -
LOL Don't worry about him dude, he works here, these S-books pay SBR, so therefore he works for the books.
So he just won't say anything bad about them on here!
Like you said, and EVERYBODY knows this, if your c-card deposit is ACCEPTED, then it says it is accepted immediately!
If it is denied, then it says it is denied IMMEDIATELY! Your c-card was ACCEPTED or they would have never put the money in the acct!
And even if they DID "front" you the money while "not knowing" if a c-card deposit was accepted or not (LOL so stupid! C-cards are either accepted and the funds put in your acct IMMEDIATELY, or declined IMMEDIATELY) then they have to also accept the wager!
YOU CAN'T PUT MONEY IN SOMEONE'S ACCOUNT, THEN ACCEPT A WAGER, AND THEN DECIDE TO "TAKE IT ALL BACK" LATER!!
100% ALL THEIR fault for posting the money to your acct.
If they put money into your account before knowing it was "good" or not (which is stupid when we are talking about c-card deposits because they are either accepted or declined immediately!) then the LEAST they should do is tell you "It was 100% OUR fault for putting the money in there before knowing it was "good money" or not, so we are honoring the bet!"Last edited by JoeCool20; 05-15-19, 11:47 AM.Comment -
You know how frustrating and time consuming this bullshit is? I have to be level headed while they do whatever they want. Can you imagine making that same argument if I have a ticket of a winning wager in a casino. Sorry sir we are going to rip your winning ticket up and give you your bet wager back to you. Your bet won and we are not in the business of paying out your wager because somehow your deposit is voided. Yea sorry. Stay level headed and be calm because anything you do or say we will just ban you from the premises and it’s your fault. Your shadyComment -
I have to say this too, you are going to have to show PROOF that your c-card was accepted and the money was put into your account AND THEN subsequently "taken back" later!
Because nobody is going to believe that your a c-card deposit was accepted by them and then all of a sudden "not accepted"!
It's either one or the other! If you can show proof of the c-card being accepted, then they have to honor the bet.
If you can't show proof, then I'm sorry, but nobody will believe they did what you are saying they did.
Their business is to ACCEPT deposits and then accept wagers!
Not accept deposits and then turn around and decline them later because somebody won $137!!
LOL nobody will believe that unless you have solid proof!Comment -
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You guys just never listen and get exactly what you deserveComment -
Sorry this happened to you but they are strict on their rules, regardless of wager amount. We are talking - in terms of money - pennies to BOL. I know one guy that just received a 4 figure payout with zero issues. This place is loaded and can take big hits and do, regularly.
I remember one time I placed a horse bet for $5 and it hit and I won what I thought was $70 and they voided it saying I bet it too late. I was at the damn race so I know I bet it before the race started. They voided and I was SOL. Whatever time stamp they had at the sportsbook was what they used for cutoff. They will not bend on rules whether it be $5, $167 or $167,000.
I assure you they had a genuine issue with your bank declining the deposit and made the right decision based on this, not on that earth shattering win you nearly put them out of business with, lol.
Also, for future reference they put a hold on withdrawals for 7 business days if you used a card to deposit.Comment -
Quick question. What if you lost that bet but your deposit was declined. Would you be here? Reading through this thread, it looked like you knew this deposit would not go through but now want to make good since you won the bet? Isn't that called 'taking a free shot at money?Comment -
Just quit saying all that "cheat" stuff and tell them THEY are the ones that put $300 in your account and let you bet!
It isn't your fault if they took it back out later.
But you HAVE to worry about getting $300 to them, or they will never just "honor" the bet and put $137 into your acct!
I won $1000 one time on one of these similar deals!
They put my deposit in there and then said later it didn't go through for some reason. AFTER I had won $1000!!
I was scared to death that they were going to cheat me and cancel the winnings!
I called in and said "I am TOTALLY at your mercy and whatever you say goes! You are the ones that put the money in there and let me gamble! Now you have taken it all away and said you didn't get my deposit. Are you going to take away my $1000 or not?"
And they said "sir we just need you to pay us the deposit that we had a problem with!"
So I sent in the deposit another way and they credited it all to me.Comment -
All frustrations aside I just wrote them an email saying exactly this with a picture screenshot of my ticket placed.Comment -
LOL You know I don't like going against the players!
But if he doesn't tell them to let him make the $300 deposit another way, then this will HAVE to go down as
one of those "bullshit time wasters" that people put on y'alls heads all the time!
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On the small chance you are genuine I will try to help.
If you have a shot of your statement showing the payment sent and include all transactions since that date until today (to show it has not been returned to your account), I will help you sort this out. Email it to cases@sportsbookreview.com.
But, you have to be willing to resend the $300 if it proves the deposit really has not been honored. That is the only way this can be fixed. Either the original deposit really was honored and it's an error from BOL, or you need to replace it..Comment -
LOL You're not making any sense! How could he"Win" or Lose" ANY bet if his deposit was declined??!!
His deposit WASN'T declined, it was ACCEPTED!
Then he says they put the money in there and then took it back out later!
How in the hell could you get on here and say that it "looked like he knew"
that they'd put the money in there and then change their mind and take it back out later?Last edited by JoeCool20; 05-15-19, 12:25 PM.Comment -
With all my CC transactions and books including BOL I've never had one put money in my balance until the CC transaction is accepted, never. I've also seen many declined and it happens immediately.Comment -
5918mike
"With all my CC transactions and books including BOL I've never had one put money in my balance until the CC transaction is accepted, never. I've also seen many declined and it happens immediately."
LOL This is the first one that I won't believe until I see it! A LOT of us have sat there and watched those spinning wheels,
or those little dots while we wait for the c-card deposit thing to either say "accepted" or "declined"!!
If it said "Accepted" then I just won't believe they came in later and took it back out unless he can prove it!
Who the hell knows! Maybe he can!Comment -
This thread makes no sense. Let's tell it like it is. BetOnline does not let you place wagers unless you have funds in your account. And BetOnline does not fund your account unless the debit/credit card transaction has been approved.
If OP has a betslip, then his card transaction was approved at some time.
Therefore, either:
A)He's telling the truth.
OR
B)He is the one who caused the transaction to reverse.
One of those has to be true, right? A doesn't make much sense, but neither does B really. OP would have to be...not too bright.Comment -
Yeah, Betonline's customer service SUX!
But he is going to have to come up with some type of screenshot that shows
Where he asks them:
"Why did you approve my c-card deposit, put the money in my acct, then let me gamble, AND THEN
take the money back out?" And then have a screenshot of them saying why they did that! Or it didn't happen!Comment -
It could be the payment processors fault. In fact that's the most likely explanation.
But whatever the reason the payment was dishonored, and whenever it happened, any betting associated is invalid under every book's terms with no money being paid.
The only chance the OP has to be paid is to either show the payment has been taken from him and not returned, or to replace it if he hasn't been charged.
Is that really so controversial?.Comment -
Wow......lots of interesting comments on what should be an easy fix.....either agree to resend $300 and get the winnings.....or keep complaining to SBR and get nothing more than jabs at your intentionsComment -
Originally Posted by JoeCool20
To me their is no controversy. If Bet-online (or their processor) REALLY put $300 in his acct. before they actually got it, then all he has to do is pay the $300 some other way. And they will honor the winning bet.
Yes, all of it has happened to me before. Page up and read my other post.
I once deposited at bodog, Deposit was accepted, and I won $1000, then they came back and zeroed the acct.
I called and they said there was a problem with the deposit and they asked me to send it again another way.
I did, they came back and put the deposit into the acct AND my $1000 winnings. I cashed out.Last edited by JoeCool20; 05-15-19, 05:57 PM.Comment -
Well. Ive deposited a ton to bovada and betonline and they've never gifted me a deposit on good faith..........
And yea, if there was an issue with the deposit, and there has been, I just deposited another way....I assume a book like bovada and betonline who move hundreds of thousands of dollars daily would honor the bet.Comment -
And im not an sbr shill or employee or anything .. just a losing bettorLast edited by JayLA; 05-15-19, 06:21 PM.Comment -
JoeCool I noticed someone sent you points. I went to send all (6) it wouldn’t allow me then I sent 2 it allowed me then I tried to send all on another post and it wouldn’t let me send you anymore besides 1. so 2 tops apparently
for now
Last edited by balcbriana; 05-15-19, 09:45 PM.Comment -
I guess BetOnline just wants me to go away and not say anything about them taking both sides of bets and ripping up my ticket and saying it’s not valid when I have screenshots. 48 hours no response from anyone.Comment -
Thanks man, I guess non pros can only send pros 2 points!
I told you their customer service is TERRIBLE! If you get an email answered it's a small miracle! LOL
IF it really happened this way, then I'd just call them up and say: "You accepted my c-card deposit and put the money in my acct, and let me bet, AND THEN you took the money back out right in the middle of the bet and zeroed my account! Can you please go find out why you did that to me? I'm not at fault, and I will deposit another way if there was some type of problem."
Good gosh you may have to wait and be put on hold 1000 times, but you should find out.
And then come back and tell us what they say please!
Because quite frankly none of us have EVER heard of such a thing as you write about! I want to know WHY they accepted the deposit, then put it in the account for wagering, and then all of a sudden took it back out and zeroed your account.
Let us know please.Comment
