Edit by SBR: Heritage Sports addressed this post.
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I transferred 4500$ to heritage sports from bookmaker because of there reduced juice for mlb. Well I have gambled quite a bit on there site and currently have 4200$ in my account, I have been a little unhappy with them significantly limiting my wages on certain games so I decided to transfer back to bookmaker, when I called them they told me i had to send in a credit card authorization form for a debit card I used to deposit 3 years ago on there site. I no longer have this debit card as I have switched banks and they say I can't cashout or transfer without this form. I have nothing from this card its been over a year since I had it. They are just hoping I lose my money what should I do? I did not expect this from heritage
Just to clarify...and provide some context.
Customer has been a customer since 4/13/2016. Not 3 years ago! So when he says that his card was used 3 years ago, that is false.
Upon signing up, the customer used a card to make deposits and this request was to complete the account validation process.
I've reviewed the account and don't see a single wager near the wager limit.
We don't want to be part of the "fake news" culture
And for what its worth, his balance was sent to Bookmaker yesterday and when his pending wager ($200) is graded, we are REALLY happy to transfer that as well.
Insider!
(Further clarification-just noticed the customer playing in -105 profile, that has across the board limits, so overnights are limited. Had he elected our reduced juice-cash back program, limits wouldn't be an issue of any kind)
Customer has been a customer since 4/13/2016. Not 3 years ago! So when he says that his card was used 3 years ago, that is false.
Upon signing up, the customer used a card to make deposits and this request was to complete the account validation process.
I've reviewed the account and don't see a single wager near the wager limit.
We don't want to be part of the "fake news" culture

And for what its worth, his balance was sent to Bookmaker yesterday and when his pending wager ($200) is graded, we are REALLY happy to transfer that as well.
Insider!
(Further clarification-just noticed the customer playing in -105 profile, that has across the board limits, so overnights are limited. Had he elected our reduced juice-cash back program, limits wouldn't be an issue of any kind)
I transferred 4500$ to heritage sports from bookmaker because of there reduced juice for mlb. Well I have gambled quite a bit on there site and currently have 4200$ in my account, I have been a little unhappy with them significantly limiting my wages on certain games so I decided to transfer back to bookmaker, when I called them they told me i had to send in a credit card authorization form for a debit card I used to deposit 3 years ago on there site. I no longer have this debit card as I have switched banks and they say I can't cashout or transfer without this form. I have nothing from this card its been over a year since I had it. They are just hoping I lose my money what should I do? I did not expect this from heritage