Problem with youwager and first fidelity

[Moneyinthebank22]

Okay I have made many many deposits to youwager.com over the past year. I brought my balance up to over 11k and asked for a withdrawal. They told me they wanted to first refunds all my credit card charges then send me a check for the rest. They were suspossed to refund 6200+ worth of credit card charges. I have waited and waited and only 2497 have been refunded. I have spoke to them and they said that they have done everything on there part and that the processor is out of business. They told me to call my bank and dispute the charges as they have no other option. I called my bank and they are saying it has been too long and they can no longer help me and dispute the charges as per cardmember agreement. So now Im stuck. I have emailed them telling them I will send in my credit card statements showing that only 2497 have been recieved but they dont even answer anymore! They know exactly which credit card processors are no longer in business and just hoping i can a loss i guess? Below is the chat from them if you dont believe me. The funny thing is when all this started the transactions were over 4 months old so there was no way i could dispute them like they wanted.
info: Please wait for a site operator to respond.
info: You are now chatting with 'LUKE'
LUKE: hi matthew
LUKE: Welcome to our live chat service.
147xxx: lincoln and dayana are working on a refund issue for me are either of them around?
LUKE: Hello. How may I assist you?
LUKE: one min please
Dayana: I'm sorry Matthew unfortunately I'm afraid you will have to ********** the transactions since we don't longer have access to what the processor is doing
147xxx: i really dont want to have to ********** any of the transactions as i have already paid off all the credit cards. is there anyway to just put that money back in my account so i can wager with it?
147xxx: if not i understand im just not trying to go that route
Dayana: I'm sorry sir we can't
Dayana: we don't longer have access to that information or to the transactions that we refunded
Dayana: we sent a request long time ago we did everything in our side if you said you haven't received the money yet then you will have to ********** the transactions to have them credited back to your credit card
147xxx: lincoln does i talked to him 2 days ago and he knew exactly which had been refunded and which had not
Dayana: he doesn't really know which one are refunded or not
Dayana: since we don't have access to your bank statement
Dayana: we can give you the dates & descriptor with the amounts of all refunds we processed in our end
Dayana: and you can start from there when doing the **********
147xxx: okay im pretty sure after 30 days you can not charge back transactions so im going to pretty much be stuck with them?
Dayana: no sir you can ********** even 2 months after you processed the transaction

[Justin7]

Money,

Fill out a complaint. First Fidelity is very responsive.

[purecarnagge]

FF will resolve this properly. You should have 90 days to dispute a transaction by the way with your credit card company.

[Moneyinthebank22]

yeah thats the problem all the transactions are at least 4+ months old

[frostno98]

Strange, wondering if they're having financial problems. I'll find out soon enough when I do a ** cash out sometime this week.

[pimike]

I 'm hoping they are not hurting, cause it sounds like they are and are looking for a way to keep your money.

They have been calling me every day asking for me to fund them.

[pimike]

Strange, wondering if they're having financial problems. I'll find out soon enough when I do a ** cash out sometime this week.

Hey frost i believe they are, they call me twice a day and are very rude when my wife answers.

I have used them over 1o years looks bad, they never called this much before. or been rude to my wife

[DukeJohn]

Money,

Fill out a complaint. First Fidelity is very responsive.

As Justin suggested... file a complaint... here is the link in case ya don't know where it is...

http://www.sportsbookreview.com/Sportsbook+Complaint.aspx

[frostno98]

Hey frost i believe they are, they call me twice a day and are very rude when my wife answers.

I have used them over 1o years looks bad, they never called this much before. or been rude to my wife

But they've been doing that to me since I joined over a year ago. Seems like the norm to me, just like what Bookmaker is constantly doing.

[pimike]

But they've been doing that to me since I joined over a year ago. Seems like the norm to me, just like what Bookmaker is constantly doing.

There a good book but you never know

[trends45]

Wow. I went to their website youwager.com and they are offering 105% bonus and gamblers insurance. Those are two key items listed on a sportsbook's site that SCREAM RUN FOR YOUR LIFE. I truly love to read the logic behind gamblers insurance. I was at Betus 5 years ago and they came out with that bullshit.

[reno cool]

thats only 35% percent free-play. The rest of the stuff has little to no value. I think they had similar promo forever. However, I just deposited there. And they do sound desperate. They better not **** me.

[reno cool]

FF will resolve this properly. You should have 90 days to dispute a transaction by the way with your credit card company.

I don't understand why they would ask somebody to do a charge back. That doesn't sound like a good withdrawal method.

[crisp]

i was thinking of trying them out but i guess not anymore.

[Justin7]

My team has played there, and will continue to do so. I don't have any first-hand information suggesting they are having financial problems.

[fiveteamer]

You have a team?

What fukkin team?

pimike shutup about when people are rude to your wife guy, you deserve thats shit you creditwagering call making mothafukkin doofus. Eat a dick.

[big joe 1212]

They cold call me twice a week now

It seems weird that they want to refund your card. They should only do this for the latest deposit amount. Anything over that should be your choice.

[shantystar]

scam books indeed!

[reno cool]

is there a book that warrants your approval Shantystar?

[shantystar]

they have ha dstiff many people!

[Moneyinthebank22]

I filled out a complaint form and I have been in contact with justin and first fidelity so I will keep you updated on how it goes.

[pimike]

scam books indeed!

NO there not they have been around over 10 years.

[robertg]

First Fidelity is straight up in all my dealings with them. Ivania in payoffs dept is great and I get my withdrawls fed exed in 48 hours max. Not the best offerings all of the time at FF, but Easy in and more importantly Easy out with the money, plus a dimeline in baseball makes them one of my favorite books here lately.

The calls used to be annoying, but about six months ago, I emailed customer service and told them the all the calls were very annoying.
I got a return email telling me, they would slow up with the calls.
I responded thats not good enough, If I get one more call I'll never use you again. "I don't want any calls."

they said ok and I haven't gotten any more calls.

I'm sure you will get your money, and I would recommend you call in and ask for Ivania or email her at Ivania@youwager.com

[Justin7]

This dispute is subtle. There's no clear wrongdoing on either party, but this will take time to resolve.

[Dark Horse]

Subtle?

If there's a problem with processors, is it really that hard to just send the guy a check for his money? In my mind it's not acceptable to play that processors angle out against players; as if the book is just becoming aware of it.

[Justin7]

Subtle?

If there's a problem with processors, is it really that hard to just send the guy a check for his money? In my mind it's not acceptable to play that processors angle out against players; as if the book is just becoming aware of it.

Ok, how about subtle and complex?

I don't want to post any details at this point. Both both parties are working with me towards resolution.

[clarkd32]

i've always had great dealing with FF as well. really like the dimeline in bases up to -200 i think.

glad to hear a resolution is being worked towards.

[Moneyinthebank22]

I just first fidelity would realize that the processor going out of business or whatever it did is there problem and not mine and this is crazy.

[reno cool]

nothing new?
shit
I've just doubled my balance there.

[Justin7]

nothing new?
shit
I've just doubled my balance there.

Your balance is fine. They've paid out pros 6-figures with no hassle. This is an unusual case.

[Spanks]

I no longer use them...the customer service is not good...payouts were always pretty good although a book telling you to issue a ********** on them to get a rather large sum would definety piss me off and that would be it ...

[dark star]

Payouts were always quick with this book.

Youwager/Betpop call all the time real f-ing annoying.

As a side note,Heritage says they will pay any customer
$500 if they receive any type of solicitation over the phone
from their customer service.I like their style

Go away Bookmaker & BOL with your bull shit calls

I know your number,I'll call you.

[dark star]

First Fidelity group will not give upn up on these phone calls.BOL too.

God bless the Heritage's & Betjamaica/Greek of the off-shore industry

[Moneyinthebank22]

They still call me when I have this outstanding issue with them as soon as I get paid Im gone this is crazy

[Moneyinthebank22]

Update, I have to now wait till June and then send in my bank statements showing I only recieved 2497 what fun this is.