Update: HRWager provides SBR a statement addressing the complaint:
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I made a payout request on Tuesday and by the end of Wednesday I didn't get a reference number on my account like before. So I went to chat and George gave me the ref number and said it has been ready for days, which didn't make sense since I requested the day before. the payout is under my wifes name since I'm blacklisted. yesterday, my wife went to pick up the money and the customer service at walmart said it was already picked up. I asked hrwager and the had the processor looked into it. hrwager said it was indeed been picked up. but my wife never got the money, so I asked them to provide proofs that it has been picked up since you need a proper ID and signature to get the money. HRwager in return asked me to provide proofs that my wife never picked up the money. how the hell i prove something like that when we never got anything.
_________
I made a payout request on Tuesday and by the end of Wednesday I didn't get a reference number on my account like before. So I went to chat and George gave me the ref number and said it has been ready for days, which didn't make sense since I requested the day before. the payout is under my wifes name since I'm blacklisted. yesterday, my wife went to pick up the money and the customer service at walmart said it was already picked up. I asked hrwager and the had the processor looked into it. hrwager said it was indeed been picked up. but my wife never got the money, so I asked them to provide proofs that it has been picked up since you need a proper ID and signature to get the money. HRwager in return asked me to provide proofs that my wife never picked up the money. how the hell i prove something like that when we never got anything.